IT Glue Reviews & Product Details

IT Glue has significantly improved the way we document and share information within our team. By keeping everything—such as client credentials, network diagrams, and procedures—in a single location, it has become much simpler to quickly locate what we need. The integrations with Datto RMM and Autotask are also a real time-saver, as they connect devices and tickets directly to our documentation. Review collected by and hosted on G2.com.

The main drawback is that the initial setup requires some effort to configure properly. However, after everything is set up, it becomes a significant time-saver. Review collected by and hosted on G2.com.

IT Glue keeps everything in one place — credentials, client info, network diagrams, and SOPs are easy to find and update. The folder structure and relationship mapping make documentation logical and fast to navigate, especially when jumping between multiple clients. The search is quick, and integrations with PSA and RMM tools save a lot of double-entry. It’s reliable, well-designed, and genuinely improves technician efficiency day to day. Review collected by and hosted on G2.com.

Sometimes the interface feels a bit slow when loading large client data sets, and the permissions model can be tricky to fine-tune for different roles. The password manager works well, but the browser extension could be smoother. Small things, but overall nothing that stops it from being one of the most useful tools in our MSP stack. Review collected by and hosted on G2.com.

Bringing together Autotask Ultimate, Datto RMM, and IT Glue along with Network Glue and MyGlue was a brilliant move. Adding even more tools such as Kaseya Quote Manager, ConnectBooster, and myITprocess really completes the package. Having a rock star account manager on my side to help escalate support issues is really what transformed my operations. With comprehensive implementation services, we were able to onboard and understand how K365 Ops interoperates fully. Any stack of IT operations tools is complicated, but Kaseya makes it easy to use with tons of integrations. We use them daily and couldn’t imagine running the business without them. Shifting from a reactive break/fix approach to running a full-service IT business proactively is exactly the kind of evolution that any new MSP or T&M IT business truly needs. Review collected by and hosted on G2.com.

The only downside is having to handle all the negativity from Kaseya critics. My advice is to stay calm and keep moving forward! Review collected by and hosted on G2.com.

What I like best about IT Glue is that it has helped and assisted me with documentation both professionally and personally. It is user friendly and easy to work with. I use it all the time both professionally and personally when it comes to my work. It comes with many features that are easy to integrate into your workflow and implement new documentations. Their customer support is always there to assist you should you hit any snags. Review collected by and hosted on G2.com.

What I dislike about IT Glue is that if a user is not tech savvy, it can be quite tricky to use and work with in the beginning. Review collected by and hosted on G2.com.

IT Glue has been an absolute game-changer for our team! The platform is incredibly user-friendly, making it so easy to store, organize, and access all of our IT documentation in one place. From quick logins and browser extensions to seamless integrations, every feature works together to simplify our daily workflow. I especially appreciate the advanced search and powerful automation tools—they make finding information and managing routine tasks a breeze.

Setup was straightforward, and our organization adopted IT Glue quickly thanks to its intuitive interface and helpful onboarding resources. Security is top-notch, with strong access controls and version history that gives everyone peace of mind. Over time, it’s helped us reduce wasted hours looking for information and ensured our documentation is always up to date.

I highly recommend IT Glue to any IT team looking for an easy-to-use and reliable documentation solution. Review collected by and hosted on G2.com.

After using it for two years, I have not experienced any issues. Review collected by and hosted on G2.com.

I appreciate how IT Glue securely stores passwords, API keys, and logins in one place, providing real-time, role-based access without exposing sensitive data. Its templates for creating consistent documents for systems and clients save time and reduce errors. The centralization of system information, credentials, and procedures in a secure place enhances efficiency by minimizing wasted time. Additionally, it ensures that critical technical knowledge is documented and easily accessible, which is vital for maintaining security and accessibility. Review collected by and hosted on G2.com.

I think the mobile app could be more responsive and it could offer the same features as the desktop version has. Apart from that, the speed and performance are slow; I think the speed could be improved. Review collected by and hosted on G2.com.

What I appreciate most about IT Glue is its ability to centralize all of our documentation in a single, secure, and easily accessible location. This has significantly reduced the time we spend managing client information, passwords, and procedures. The interface is straightforward and user-friendly, and I especially value how smoothly it integrates with the other tools we rely on, such as our PSA and RMM systems. Overall, IT Glue has greatly improved our team's organization and efficiency. Review collected by and hosted on G2.com.

Overall, IT Glue works great, but sometimes the interface feels a bit slow, especially when loading larger documentation or searching across multiple clients. The mobile app could also be more responsive and offer the same functionality as the desktop version. It’s nothing major, but a few performance improvements would make the experience even better. Review collected by and hosted on G2.com.

I have been using IT Glue for a little over 2 years. Lately i have been giving more attention to the home page of the individual organizations we support, specifically the upcoming expirations which allows us to stay on top of renewals in order to avoid service disruptions. The Recently viewed by you overview comes in handy when you are constantly accessing a particular item within a organization. Also the documents feature is great to keep track of relevant client documentations which needs access by my team members and the ability to see revisions and who made the changes and when is a great way to which documents have updated recently and older dated documents may need review to keep them updated. Review collected by and hosted on G2.com.

I still have not seen anything that i think needs improving. Been using it for a little over 2 years and its still reliable and has never gone down once while I'm using it. Review collected by and hosted on G2.com.

IT glue is an essential part of our day to day operations. It allows us to securely store and access documentation and credentials for our customers. It has in built permission levels so the more confidential info can be restricted if needed. It integrates amazingly into Autotask and saves us so much time Review collected by and hosted on G2.com.

Sometimes during busy hours it does get a bit slower and the interface is a bit dated now. Pricing can be high for smaller MSPS Review collected by and hosted on G2.com.

The search function. Simply put it's great to have 3 search options and the search actually properly works. It looks for matching words in titles, descriptions, links,... anything so if you have a vague idea of what you need but aren't sure where it will pull up whatever matches the query.

Then the options to connect search, search in the current tenant or all search are very friendly to use and swap between whilst also keeping your typed info. A seemingly minor point but many software will simply erase or require a whole new search to switch between search ranges. It's very user friendly in that regard.

That and obviously how great it is at keeping things sorta and the interlinking of information so there is always a trail of where it came from and goes to. Review collected by and hosted on G2.com.

The categories are good but due to it's monotone design I and small icons I can often overlook the category I'm looking for. I visualy search first before reading and possibly making the icons a bit more pronounced or distinguished would help speed that up Review collected by and hosted on G2.com.