Today, we’re excited to share that Microsoft has been recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Cloud ERP Finance. From a financial core built for multinational complexity to Copilot and agents in the flow of work, we’re helping finance teams take on more while maintaining the control and confidence their organizations depend on. As finance continues to evolve, we’re focused on bringing together trusted financial data, Copilot, and agents to help teams understand, prepare, and act. Learn more: https://msft.it/6046aa4ru
About us
Keep up on the latest news and events for Microsoft Dynamics 365, the only portfolio of intelligent business applications that gives you the agility to deliver operational excellence and delight every customer.
- Website
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http://www.dynamics.com
External link for Microsoft Dynamics 365
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- Redmond, Washington
Updates
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Microsoft Dynamics 365 reposted this
Today we launched Microsoft Contact Center Intelligence in public preview, and Im so proud of this team. I talk with contact center leaders every week, and I keep hearing the same thing. They can see what AI can do for their customers today. But their platform wont catch up for years, and starting over isnt realistic. So we built Microsoft CCI to meet them where they are. We add Microsoft agents, quality and analytics on top. You keep your phones, routing, and agent desktops.nbsp; What excites me most is the context. Microsoft CCI connects every conversation to what the business already knows in Work IQ, and sends what the contact center learns back to the rest of the organization. Thats when an agent can actually solve the problem, not just answer the question. And because its built on Copilot Studio, extended with Foundry and governed with Agent 365, teams can manage agents with confidence. They can see whether those agents are improving care, not just handling more volume. AI on your terms. Take a look 👉 https://aka.ms/CCI_Blog
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Introducing Microsoft Contact Center Intelligence, now in public preview. Designed as an intelligence layer for existing contact centers, Microsoft CCI provides purpose-built self-service agents, quality, and analytics. Bring Microsoft productivity, business context, and judgment to customer moments while building on your existing contact center investments. The value of agentic isn’t doing more. It’s doing what matters. Learn more: https://msft.it/6040aa6IK
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AI is changing more than individual tasks. It’s changing how businesses think about processes from end to end. Hear Bryan Goode's conversation with Vishal Sarkar and Juan Gutiérrez Botella of Accenture and Avanade on what they’re seeing as organizations redesign processes around AI and agents. Watch the latest AI in Action.
AI is changing how companies approach processes they've used for years. Business leaders are moving beyond pilots and looking at entire processes from start to finish. They're examining where agents can take on work and where people need to stay involved. That's helping customers save time and make decisions faster. It also changes how work moves across teams. When agents take on part of a process, people need to understand where they fit, what they're responsible for and when they need to step in. Vishal Sarkar and Juan Gutiérrez Botella of Accenture and Avanade spend a lot of time helping customers navigate these changes. In my latest AI in Action conversation, we discussed what they're seeing as organizations rethink processes and adapt to new ways of working. Check out the clip below or watch the full episode to hear how Accenture and Avanade help customers redesign business processes. You’ll also hear what they’re learning as they make those changes themselves. https://lnkd.in/gApz2W9F
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Microsoft Dynamics 365 reposted this
Another big step forward, Microsoft was named a Leader in the IDC MarketScape: Worldwide AI-Enabled Operational ERP 2026 Vendor Assessment. This recognition comes at an important moment for enterprise software. Satya Nadella's The Infinite SaaS Factory describes how agents are changing the way people work while increasing the importance of trusted systems of record. That is central to our vision for Agentic ERP with Dynamics 365: bringing ERP into the flow of work and agents into business processes. A huge thank you to our customers, partners, and Dynamics 365 team who continue to inspire and shape this innovation. Our ambition is to help organizations connect decisions and execution across finance, supply chain, and operations, so the business can respond faster to change. https://lnkd.in/gkdciF3F Source: IDC MarketScape: Worldwide AI-Enabled Operational ERP 2026 Vendor Assessment, September 2026, IDC hashtag#US54134726. #Dynamics365 #AgenticERP
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Microsoft Dynamics 365 reposted this
Drive revenue and customer satisfaction with Dynamics 365 CRM and the next wave of our headless platform. Adopt a more intuitive user experience with AI in the flow of work in Copilot, Teams and agents. Join a growing number of organizations moving from Salesforce with Dynamics 365 Activate. https://aka.ms/cx-blog
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The next chapter of CRM is here. Dynamics 365 brings trusted customer context, sales and service expertise, and action directly into Microsoft Copilot and Teams, helping employees prepare, decide, and act without breaking their flow. Autonomous agents can qualify pipeline, resolve service issues, and coordinate work across teams and systems, bringing people in when judgment, approval, or specialized expertise matters most. Less switching between systems. More intelligence in the flow of work. And agents that help businesses move from insight to action. Read the blog by Jeff Teper, EVP of Microsoft Apps and Agents: https://msft.it/6047aoFC7
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Microsoft Dynamics 365 reposted this
At Pamarco, Dynamics 365, autonomous agents, and Copilot Cowork are coming together to transform the finance process. They’ve been able to automate about 40% of financial close tasks, reaching up to 95% success in invoice coding, and automatically delivering monthly board reports. This is just a quick example of why I’m excited about the convergence of apps and agents. When agents understand the business process and can take action across it, AI becomes part of how the business runs. Read the Pamarco story: https://lnkd.in/gn-eQ6bg #MicrosoftCopilot #Dynamics365 #AgenticERP
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When finance teams are busy moving from one close to the next, there’s little time left for strategic planning. Pamarco is reshaping its finance operations with Dynamics 365, autonomous agents, and Copilot Cowork: • ~40% of financial close tasks automated, with a path to 50–60% • Up to 95% success rate for invoice coding • Monthly board reports delivered automatically, with data already populated Copilot Cowork also powers recurring reporting, helping plant managers and finance leaders spend less time assembling information and more time acting on it. The future of ERP goes beyond automation. It’s about giving teams more time to focus on the decisions that move the business forward. Read the story: https://msft.it/6047aWIm3
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Lifetime Products is putting agents and automation to work across its business with Dynamics 365, Microsoft Copilot Studio, and Power Automate. Retail order handling went from 50–80 manual touches a day to zero, while store teams save 2–3 hours daily. See how Lifetime Products is rebalancing work with AI: https://msft.it/6044alvci
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