4,343 Major incident Manager Jobs in Arcot

Job Title Area Manager Sales & Service (Automotive / Commercial Vehicles) About the Role As an Area Manager Sales & Service for Ashok Leyland, you will be responsible for achieving annual sales and service targets, driving growth in market share, ensuring operational excellence across dealer locations, and enhancing brand positioning in your assigned area. Key Responsibilities Take accountability for achieving annual sales targets and service revenues for the assigned territory. Drive market share growth across product verticals, working on territory-level sales strategy, competitor analysis, and market expansion initiatives. Support launches of new products in the territory plan and coordinate launch activities with dealers and ensure timely product roll-out. Ensure dealer locations follow defined processes and standards (sales & service processes, brand guidelines, operational procedures) ensure compliance and consistency. Lead, motivate and manage dealer sales and service teams recruit/coordinate with dealer staff, train them on products, processes and company standards, and drive performance. Ensure high-quality customer satisfaction oversee after-sales service process, ensure quality service delivery, handle customer feedback or complaints, and maintain customer relationships. Monitor and manage dealer profitability by tracking costs, optimizing resource allocation, and ensuring cost control to maintain healthy margins for the dealer network. Prepare and submit periodic reports on sales performance, market share, dealer performance, service metrics and other KPIs; analyze data to identify growth opportunities and corrective actions. Build and nurture strong relationships with dealers, channel partners, key accounts and internal stakeholders to ensure coordination and alignment of business objectives. Desired Candidate Profile / Qualifications Proven experience in automotive sales and/or service management ideally with a major vehicle manufacturer or dealership network. Strong track record in achieving sales and service targets, market share growth, and customer satisfaction in a territory/area-based role. Experience managing dealer or channel networks including dealer supervision, team leadership, performance management, cost control, and dealer profitability oversight. Ability to plan and execute territory-level sales/market strategies, including new-product launches, competitive positioning, and inventory/supply coordination. Good understanding of commercial vehicle market customer requirements, fleet/commercial buyers, after-sales service demands, and market dynamics. Excellent leadership, interpersonal and stakeholder-management skills ability to train, motivate, collaborate with dealers, teams, and senior management. Strong analytical skills comfortable with sales & service data, market analysis, KPI tracking and deriving insights to drive performance improvements. Customer-centric mindset commitment to service quality, customer satisfaction, timely resolution of issues, and long-term relationship building. Willingness to travel across the territory frequently to engage with dealers, clients, and field teams. Educational Qualification: Preferably a bachelors degree in business, engineering (automobile/mechanical) or related field; MBA or equivalent experience may be an advantage.

Job Description: Territory Sales Manager Bus Experience: 3- 10 Years Salary Range: 10- 16 LPA Qualification: B.E. Location: Open to All Cities The Territory Sales Manager Bus will be responsible for achieving annual bus sales targets and strengthening brand visibility for Ashok Leyland in the assigned territory. The role focuses on driving market share expansion, supporting new product introductions, and leading the dealer sales teams to achieve performance goals. The manager will ensure that all dealership activities align with company standards, including strict adherence to PRISM processes. A major part of the role involves enhancing customer satisfaction through proactive customer handling, timely issue resolution, and building strong relationships with fleet owners, operators, and dealers. The manager will provide product and process training to dealer sales executives to ensure consistency and effectiveness in sales operations. Additionally, the position requires continuous cost monitoring, identifying areas for cost optimization, and ensuring dealer profitability. The candidate will undergo extensive hands-on training before being assigned to field responsibilities.      

 Job Description: Territory Sales Manager Trucks Job Code: ITC/TSMT/20251119/19441 Experience: 3- 10 Years Salary Range: 10- 16 LPA Qualification: Bachelors Degree Location: Bangalore The Territory Sales Manager Trucks will be responsible for achieving annual truck sales targets and strengthening brand visibility for Ashok Leyland across the Bangalore region. The role focuses on driving market share growth, supporting new product launches, and effectively managing dealership performance. The manager will work closely with dealer sales teams, providing product and process training, ensuring compliance with PRISM guidelines, and enhancing overall sales effectiveness. A major responsibility of this role is maintaining strong customer handling practices to boost customer satisfaction, ensure repeat business, and build long-term relationships within the commercial vehicle segment. The manager will monitor operational costs, implement cost-saving measures, and drive initiatives that support dealer profitability and sustainable growth. Extensive hands-on training will be provided prior to field deployment to ensure the manager is fully equipped with the required product, process, and market knowledge.  

Urgent Hiring for Manager / Sr. Manager Independent Financial (Jaipur, Pune, Mumbai)  Profile: Manager / Sr. Manager Independent FinancialLocation- Jaipur, Pune, MumbaiExperience- 2 yearsCtc- upto 7 Lpa (Depends on interview)Working Days- 6 days Reporting To: National Head  Key Highlights:   3 decades of experience in Capital Markets   SEBI registered Category I Merchant Banker Association s Membership of NSE, BSE, BSE WDM, MCX, NCDEX, MCX-SX, CDSL Access to Majority International Exchanges   Pan India Presence (Headquartered in Ahmedabad and Branch Offices in 8 Cities) Team of 250+ professionals (CA, CFA, CS, Financial Experts) and senior management with 20+ years of experience   Associated with All Major Institutional Investors including Mutual Funds, Banks, Insurance Companies, NBFCs and Others   Serving 750+ Major Corporates, Family Offices and 1000+ Retirement Funds C Pension Funds Across the Nation  Key Responsibilities:   Strategic Planning and Leadership:   Develop and execute the sales strategy to drive business growth through the Independent Financial Advisor (IFA) channel. Identify and capitalize on new business opportunities to expand the IFA network. Provide strategic insights and recommendations to senior management for scaling the business.   Relationship Management:   Build and nurture strong relationships with IFAs to ensure high engagement and retention. Address concerns and provide solutions to IFAs to ensure satisfaction and long-term collaboration. Conduct regular meetings, training, and workshops to keep IFAs updated about products and services.   Sales and Business Development:   B2B sales by onboarding and activating high-performing IFAs. Collaborate with the product and marketing teams to design value propositions tailored for the IFA segment. Analyze market trends, competition, and client feedback to identify gaps and opportunities.   Compliance and Reporting:   Ensure adherence to regulatory guidelines and organizational policies in all sales activities. Prepare and present periodic sales reports, forecasts, and performance analyses to the management. Collaborate with compliance teams to ensure IFAs follow all necessary regulations and processes. Qualifications and Skills Required: Bachelors/Masters degree in Business Administration, Finance, or a related field. Minimum 2 years of experience in B2B sales, in wealth management industry. Proven track record of managing and growing the IFA network. Strong understanding of financial products, including mutual funds, insurance, and portfolio management services. Excellent communication, negotiation, and relationship-building skills. Proficiency in using CRM tools, MS Office, and data analytics software. Strategic thinker with strong leadership and team management capabilities. Key Competencies: Goal-oriented and results-driven approach. Ability to manage multiple priorities and thrive in a fast-paced environment. Strong problem-solving and decision-making skills. Adaptability and willingness to embrace change. || Interested candidates can share there CV on Mail or What's app for Shortlisting ||  Thanks & regards. Manshi Agnihotri (HR) Mob-+91-9266128961Manshi@orbitouch-hr.com

Job Purpose    Implement and drive cost management initiatives, define controls to mitigate financial risk and execute as per laid down procedures.    Act as one point interface of plant to corporate taxation, corporate accounts, shared service center, legal & corporate audit.    Active role in negotiation and commercial activity of all major procurements. Primary Responsibilities    Plant Accounting & Compliance:o    Manage day-to-day accounting operations for the plant including cost accounting, inventory valuation, and fixed asset management.o    Ensure compliance with statutory requirements (GST, TDS, etc.) and internal controls.    Financial Reporting:o    Prepare monthly, quarterly, and annual financial statements for the plant.o    Analyze variances and provide actionable insights to management.    Budgeting & Cost Control:o    Develop and monitor plant budgets, track actuals vs. budget, o    Implement cost-saving initiatives.o    Support operational teams with cost analysis and efficiency improvement.    Project & Greenfield Plant Setup (Good to Have)o    Collaborate with project teams during greenfield plant setupo    Commercial negotiation with the vendoro    Financial planning, capital expenditure tracking, and vendor payments.o    Establish accounting systems and processes for new plant operations.    Audit & Governance:o    Coordinate internal and external audits for the plant.Qualification    CA Qualified (1st attempt, all groups), 2024 OR 2025 batch

As a Senior Recovery Event Manager, your role involves providing event leadership through skilled project management to support complex customer information technology recovery events. You will be responsible for commanding and controlling the recovery event, ensuring the completion of all pre-event milestones, event execution workflow, and post-event follow-up responsibilities. Your contribution will be crucial in striving for continual improvement in service delivery by making recommendations for enhancement. Key Responsibilities: - Manage complex recovery events to achieve successful outcomes, meeting recovery time requirements - Handle various types of recovery events, including MRP, MRP-R2C, R2C, IR, PR+, etc. - Establish and maintain command and control of recovery events, managing the recovery workflow, and reporting status regularly and on-demand - Own the incident management process during recovery events and adhere to the established escalation process - Proactively identify and communicate risks to the success of recovery events - Lead detailed planning for all assigned recovery events, collaborating with internal and external teams to document customer-specific setup configurations - Conduct conference calls and meetings with customers and technical staff, serve as the single point of contact during the test planning cycle, and address any planning concerns or gaps - Confirm test readiness, validate planning documents, and complete post-event reporting to customers - Mentor and train other Event Managers in the team Qualifications Required: - Minimum of five years of project management experience in an IT-related environment - Eight years of demonstrated experience in leading people and teams - Minimum of eight years of direct customer involvement and incident management experience - Solid understanding of information technologies and related operating environments - Proficiency in Windows Office-based applications (Word, Excel, Visio, PowerPoint) - Excellent written and verbal communication skills - Ability to work independently, manage multiple tasks and events simultaneously, and demonstrate problem-solving and decision-making skills Please note that the requirements mentioned above are essential for the successful performance of this role. Reasonable accommodations may be considered for qualified individuals with disabilities. Benefits: - Healthcare Insurance Plan - Life Insurance - Paid Vacation & Holidays - India Pension Scheme,

As a Senior Recovery Event Manager, you will provide event leadership utilizing skilled project management techniques to support complex customer information technology recovery events. Your role involves commanding and controlling the recovery event, ensuring completion of pre-event milestones, executing event workflows, and handling post-event follow-up responsibilities. Additionally, you will play a key role in striving for continual improvement by making recommendations to enhance service delivery quality. Your contribution to the Recovery Crisis Management team will be instrumental in ensuring the success of recovery events. Key Responsibilities: - Manage complex recovery events to achieve successful outcomes, meeting recovery time requirements and stated recovery event objectives. - Handle various types of recovery events, including MRP, MRP-R2C, R2C, IR, PR+, and more. - Establish and maintain command and control of recovery events, manage recovery workflows, and provide status updates at defined intervals and on-demand. - Take ownership of the incident management process during recovery events and adhere to the established escalation process. - Proactively identify and communicate risks to the success of recovery events to the appropriate stakeholders. - Lead detailed planning for all assigned recovery events by collaborating with internal and external teams to document required customer-specific setup configurations. - Conduct conference calls and meetings with customers and technical staff, serving as a single point of contact during the test planning cycle. - Confirm test readiness, validate planning documents, and complete post-event reporting to customers in a timely and quality manner. - Mentor and train other Event Managers and ensure compliance with company values, ethics, data handling agreements, and policies. - Review and follow company policies, guidelines, data privacy practices, and participate in annual compliance training certification. Qualifications Required: - Minimum of five years of project management experience in an IT-related environment. - Eight years of demonstrated experience in leading people and teams. - Minimum of eight years of direct customer involvement and incident management experience. - Solid understanding of information technologies and related operating environments. - Proficiency in Windows Office-based applications (Word, Excel, Visio, PowerPoint). - Excellent written and verbal communication skills with the ability to work independently, balance multiple tasks, and exhibit problem-solving and decision-making abilities.,

Role Overview: As a member of the team at Wipro Limited, your role is to resolve, maintain, and manage clients" software, hardware, and network based on the service requests raised by end-users. You will be responsible for ensuring timely response to all tickets raised, maintaining quality parameters in service requests solutioning, and acting as a custodian of clients" network, servers, systems, storage, platforms, and other equipment to ensure proper functioning and upkeep. Root cause analysis of raised tickets and creating action plans for resolution will be a key part of your role to ensure client satisfaction. Additionally, you will be installing and configuring software and hardware requirements, providing application/user access as per client requests, and coordinating with the on-site team for complex problem resolution. Key Responsibilities: - Ensure timely response to all tickets raised by end-users - Maintain quality parameters in service requests solutioning - Act as a custodian of clients" network, servers, systems, storage, platforms, and other equipment - Perform root cause analysis of raised tickets and create action plans for resolution - Provide immediate resolution to high priority tickets/services - Install and configure software/hardware requirements based on service requests - Adhere to timeliness as per the priority of each issue - Provide application/user access as per client requirements - Track all tickets from acceptance to resolution stage - Maintain timely backup of important data/logs and management resources - Coordinate with the on-site team for complex problem resolution - Review logs gathered by Chat BOTS and ensure timely resolution of service requests/issues Qualifications Required: - Mandatory Skills: Process Advisory - Experience: 3-5 Years Please note that there are no additional details about the company provided in the job description.,

As a Major Incident Manager at Capgemini, you will have the opportunity to utilize your 4+ years of experience to manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams. Your primary responsibilities will include: - Acting as the primary point of contact during major incidents, ensuring timely communication to stakeholders. - Driving incident bridge calls, ensuring technical teams are aligned and actions are tracked. - Ensuring accurate and timely incident documentation, including timelines and impact analysis. - Collaborating with Problem Management for root cause analysis and post-incident reviews. - Maintaining incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy). Your primary skills should include a strong understanding of ITIL Incident and Major Incident Management processes, experience managing high-severity incidents in enterprise environments, and excellent communication, coordination, and crisis management skills. Additionally, familiarity with ITSM tools and monitoring platforms is essential. Your secondary skills may involve ITIL v4 Foundation certification, Incident Management or Crisis Management training. Capgemini is a global business and technology transformation partner that is committed to helping organizations accelerate their transition to a digital and sustainable world. With a diverse team of over 340,000 members in more than 50 countries, Capgemini leverages its 55+ years of heritage to unlock the value of technology for its clients. By delivering end-to-end services and solutions, Capgemini addresses the entire breadth of business needs, from strategy and design to engineering. The company's expertise in AI, generative AI, cloud, and data, combined with deep industry knowledge and a strong partner ecosystem, allows Capgemini to create tangible impact for enterprises and society.,

As an Incident Manager L1 at Wipro Limited, your role involves driving the efficiency and effectiveness of the Incident Management process. Your key responsibilities include: - Ensuring correct prioritization, categorization, routing, restoration/resolution, and closure of all Incidents as per the defined process - Providing regular communication updates to Customers, End-Users, and other Stakeholders throughout the Incident Management cycle - Engaging in knowledge management activities such as creation and sustenance - Meeting SLAs and other KPIs while producing Process Performance Reports - Ensuring Process adherence across the Account and supporting Process audits and assessments - Implementing Service improvements based on audits and assessments - Conducting Incident and Major management training sessions and spreading awareness - Monitoring the effectiveness of the IT Service Management tool and aligning it with process execution Your key skills and competencies for this role include: - Excellent people management and operational skills - Ability to interact effectively with all levels of the Customer and IT provider organization - Strong presentational and communication skills - Reasonable technical understanding to translate technical requirements into easily understood business issues - ITIL Foundation Level Training or knowledge required, with preferred ITIL SO intermediate certification - 5-8 years of experience in IT Service Management Additionally, Wipro Limited is a leading technology services and consulting company focused on building innovative solutions for clients" most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro is committed to helping customers, colleagues, and communities thrive in an ever-changing world. Join Wipro to be part of a modern organization that values reinvention and empowers you to design your own career evolution.,

As a Major Incident Manager in our dynamic, large-scale high-tech enterprise, you will oversee and manage the end-to-end incident management process. Your role includes: - Managing the incident management lifecycle, ensuring SLAs adherence, and minimizing business impact. - Handling major incidents urgently, coordinating cross-functional teams for swift resolution. - Serving as the central point of communication for stakeholders, providing regular updates on incident status and resolution timelines. - Accurately documenting incidents, including root cause analysis and post-incident reports. You will provide 24/7 support for incident response, proactively monitor services, and develop escalation procedures. Additionally, you will analyze and optimize the incident management process, collaborate with problem management teams, and lead incident-related meetings. Qualifications Required: - 5+ years of incident management experience in a large-scale, high-tech enterprise. - Strong understanding of ITIL/ITSM frameworks and processes. - Experience managing major incidents and coordinating resolution efforts across teams. - Familiarity with monitoring tools and ticketing systems. - Strong leadership, decision-making, and communication skills. Preferred qualifications include ITIL v4 Certification, experience with cloud environments and DevOps methodologies, and knowledge of automation tools for proactive incident management. In return, our company offers a dynamic work environment, opportunities for professional growth, competitive salary and benefits, as well as work-life balance with rotational shifts and on-call support schedules. If you are passionate about driving efficient incident resolution and continuous improvement in a 24/7 operational environment, we welcome you to apply and join our team!,

Role Overview: As a Senior Recovery Event Manager, you will provide event leadership utilizing skilled project management techniques for complex customer information technology recovery events. Your responsibilities include commanding and controlling recovery events, completing pre-event milestones, executing event workflows, and handling post-event follow-up tasks. Your role is crucial in ensuring the success of recovery events and striving for continual improvement in service delivery quality. Key Responsibilities: - Manage complex recovery events to achieve successful outcomes, meeting recovery time requirements and stated recovery event objectives. - Handle various types of recovery events such as MRP, MRP-R2C, R2C, IR, PR+, and more. - Establish and maintain command and control of recovery events, manage recovery workflows, and provide status updates at defined intervals and on-demand. - Own the incident management process during recovery events and adhere to the established escalation process. - Proactively identify and communicate risks to the success of recovery events to the appropriate stakeholders. - Lead detailed planning for all assigned recovery events by collaborating with internal and external teams to document required customer-specific setup configurations. - Conduct conference calls and meetings with customers and technical staff, serving as a single point of contact during the test planning cycle. - Confirm test readiness, validate planning documents, and complete post-event reporting to customers in a timely and quality manner. - Mentor and train other Event Managers, ensuring compliance with company values, ethics, data handling agreements, and policies. - Review and follow company policies, guidelines, data privacy practices, and participate in annual compliance training certification. Qualifications Required: - Minimum of five years of project management experience in an IT-related environment. - Eight years of demonstrated experience in leading people and teams. - Minimum of eight years of direct customer involvement and incident management experience. - Solid understanding of information technologies and related operating environments. - Proficiency in Windows Office-based applications such as Word, Excel, Visio, and PowerPoint. - Excellent written and verbal communication skills with the ability to work independently, balance multiple tasks, and exhibit problem-solving and decision-making abilities. (Note: The benefits offered for this position include Healthcare Insurance Plan, Life Insurance, Paid Vacation & Holidays, and participation in the India Pension Scheme.),

The Incident & Problem Manager will own the design and delivery of a global Incident, Major Incident, and Problem Management function. You will be responsible for owning incident and problem resolution, working collaboratively across multiple departments to identify root cause, record and resolve problems, and reduce incidents through trend analysis and service improvement plans. As the Incident & Problem Manager, you will be accountable for the successful and timely restoration of all Major Incidents assigned to you, while keeping the business and customers updated. You will also be responsible for Major Incident satisfaction according to SLAs and internal KPIs, implementing corrective actions as required. Your key responsibilities will include hosting conference calls (Technical and Managerial) and facilitating effective incident management throughout the incident lifecycle, in-line with agreed service definitions. You will be accountable for minimizing and mitigating business-impacting incidents through controlled problem identification and responsive/proactive service improvement plans. Additionally, you will be responsible for Problem satisfaction according to contractual customer SLAs and KPIs, implementing corrective actions as required. You will establish and maintain timely communications with all Problem stakeholders to ensure they are kept informed of Problem service improvement status. In your role, you will be expected to identify the underlying root cause and triggers of a Problem and initiate the most appropriate Problem solution or temporary workaround. You will ensure that after a successful Problem solution, the Problem Record contains a full historical description, and related Known Error Records are updated. Undertaking a review of the resolution of a Problem to prevent recurrence and any lessons learned for the future will also be part of your responsibilities. Your qualifications should include ITIL Foundation v3 certification, ability to self-organize and proactively initiate work actions, support others in driving actions to completion, and confidently challenge constructively when appropriate. You should have excellent communication skills, the ability to simplify technical concerns at all levels of the business, encourage collaboration across teams, manage complex stakeholders, and lead initiatives across multiple functions and teams. Additionally, you should be able to lead IT Incident and Problem Management for a global spread organization, focus on customer needs, satisfaction, and value generation. The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra are the two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision, and maintenance of efficient industrial and commercial steam systems. Spirax Group is a FTSE100 and FTSE4Good multinational industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping, and associated fluid technologies. The Purpose of Spirax Group is to create sustainable value for all stakeholders by engineering a more efficient, safer, and sustainable world. The technologies provided by Spirax Group play an essential role in critical industrial processes and industrial equipment across various industries. With customers in 165 countries, Spirax Group provides solutions that support the production of items used in daily life. The inclusive culture and Values at Spirax Group unite and inspire colleagues to make a positive difference for each other, customers, communities, suppliers, the planet, and shareholders by creating an equitable working environment where everyone feels included. Spirax Group offers additional benefits through its Group Inclusion Commitments, including gender-neutral parental leave, extra paid caregiver leave, support for individuals experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles, and more. To learn more about Spirax Group's inclusive commitments, visit [Spirax Group Inclusion Commitments](https://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments). The Incident & Problem Manager will own the design and delivery of a global Incident, Major Incident, and Problem Management function. You will be responsible for owning incident and problem resolution, working collaboratively across multiple departments to identify root cause, record and resolve problems, and reduce incidents through trend analysis and service improvement plans. As the Incident & Problem Manager, you will be accountable for the successful and timely restoration of all Major Incidents assigned to you, while keeping the business and customers updated. You will also be responsible for Major Incident satisfaction according to SLAs and internal KPIs, implementing corrective actions as required. Your key r

As a MIM at our company, your role will involve developing and implementing data management strategies to enhance quality and accessibility. You will oversee the data governance framework to ensure compliance with industry standards and collaborate with cross-functional teams to assess data needs and deliver solutions. Additionally, you will conduct data quality assessments, manage the data lifecycle, and provide training on data management best practices. Key Responsibilities: - Develop and implement data management strategies for improved quality and accessibility. - Oversee the data governance framework to ensure compliance with industry standards. - Collaborate with cross-functional teams to assess data needs and deliver solutions. - Conduct data quality assessments and implement corrective measures when necessary. - Manage the data lifecycle from inception to archiving, ensuring optimal data usage. - Provide training and support to team members on data management best practices. - Lead data-related projects, ensuring timely completion within budget. - Monitor data management processes for compliance with organizational policies. - Facilitate workshops and meetings with stakeholders to identify data requirements. - Analyze data trends and utilize findings for strategic planning. - Develop metrics and dashboards to measure data performance and quality. - Serve as the primary point of contact for data inquiries from internal teams. - Implement tools and technologies to enhance data management capabilities. - Research emerging trends in data management to improve organizational practices. - Communicate complex data concepts effectively to non-technical stakeholders. Qualification Required: - Bachelor's degree in Information Management, Business Administration, or related field. - Minimum of 2 years of experience in data management or information governance. - Proven experience in project management and leading cross-functional teams. - Strong knowledge of data governance frameworks and best practices. - Familiarity with data analytics tools and software. - Excellent interpersonal and communication skills. - Ability to analyze complex data and provide actionable insights. - Experience in compliance with data privacy regulations (e.g., GDPR, HIPAA). - Strong problem-solving skills and attention to detail. - Proficient in Microsoft Office Suite and data visualization tools. - Experience with database management systems preferred. - Ability to manage multiple projects and stakeholders simultaneously. - Demonstrated leadership and mentoring capabilities. - Commitment to continuous learning and staying updated with technology trends. - Ability to work independently and as part of a team.,

Role Overview: As a Major Incident Manager and Disaster Recovery Specialist, your primary focus is on ensuring minimal downtime and business impact by effectively managing and driving Major Incidents. You will be responsible for managing Major Incidents to minimize downtime and business impact, engaging all teams until resolution, establishing an end-to-end Disaster Recovery (DR) strategy, documenting and reporting on IT Disaster Recovery activities, conducting assessments, enhancing management processes, and collaborating with stakeholders for quick resolutions. You will also play a key role in implementing automation solutions and maintaining documentation for Major Incident management and DR-related processes. Additionally, you will execute Major Incident management and Disaster Recovery tasks as required, ensuring operational readiness of business-critical services and participating in an on-call rotation for incident management. Key Responsibilities: - Managing Major Incidents to minimize downtime and business impact. - Actively engaging all teams until resolution and communicating status to stakeholders in a timely manner. - Establishing and implementing an end-to-end Disaster Recovery (DR) strategy for business continuity. - Documenting and reporting on IT Disaster Recovery activities. - Conducting Major Incident assessments and business impact assessments. - Continuously enhancing Major Incident management processes, procedures, and tools. - Analyzing Major Incident data to identify trends and patterns. - Collaborating with stakeholders for quick resolutions and effective communication of incidents and DR issues. - Implementing automation solutions to reduce manual efforts. - Designing, developing, and maintaining documentation for Major Incident management and DR-related processes. - Ensuring operational readiness of business-critical services. - Participating in an on-call rotation for incident management. Qualifications Required: - Strong background in Major Incident management and Disaster Recovery activities. - Proven track record in leading, developing, and implementing effective DR plans. - Knowledgeable in executing end-to-end DR principles, methodologies, and best practices. - Proficient in PowerBI. - Hands-on experience with ServiceNow and Jira for Major Incident tracking and change management. - Ability to analyze Splunk/Dynatrace logs. - Team player with self-motivation and initiative. - Excellent communication and collaboration skills. - Strong analytical and problem-solving skills. (Note: The job description does not contain any additional details about the company.),

As an experienced ITSM Manager, your role will involve leading Incident Management, Major Incident Management, Problem Management, and Availability Management processes across the enterprise. Your primary focus will be on ensuring service restoration, operational stability, and continuous service improvement through effective leadership and process governance. Key Responsibilities: - Manage the Incident Management process and ensure SLA/OLA compliance. - Lead P1/P2 Major Incidents, coordinate resolver teams, and communicate with stakeholders. - Drive Problem Management by conducting root cause analysis and implementing preventive actions. - Monitor and report on service availability and performance metrics. - Collaborate with Change and Release teams to prevent recurring issues. - Generate reports, maintain dashboards, and support audits. - Mentor junior team members and promote knowledge sharing. Qualifications Required: - 5+ years of experience in ITSM and Operations Management. - Strong knowledge of ITIL processes and hands-on experience with ITSM tools such as ServiceNow or Manage Engine. - Expertise in Root Cause Analysis, trend analysis, and service improvement. - Familiarity with monitoring tools like SolarWinds, Dynatrace, Splunk, and Cloud Watch. - Strong communication and leadership skills. - ITIL Foundation certification preferred. If you are interested in this role, please share your CV to cv.hr@evokhr.com.,

As an ITSM Manager, your role involves overseeing the Incident, Major Incident, Problem, and Availability Management processes throughout the organization. Your primary focus is on ensuring quick service restoration, operational stability, and continuous service improvement through effective leadership, process governance, and stakeholder communication. **Key Responsibilities:** - Manage the end-to-end Incident Management process to ensure compliance with SLAs and OLAs. - Take the lead in managing all P1/P2 Major Incidents, coordinating resolver teams, and communicating with stakeholders. - Drive Problem Management by conducting root cause analysis, identifying trends, and implementing preventive actions. - Monitor and report on service availability, uptime, and performance metrics. - Collaborate with Change and Release teams to prevent recurring issues. - Maintain dashboards, generate operational reports, and support audits. - Serve as the primary point of contact during incidents and service reviews. - Mentor junior team members and foster knowledge sharing. **Qualifications Required:** - 5+ years of experience in ITSM/Operations Management, particularly in Incident, Problem, Major Incident, and Availability. - Strong knowledge of ITIL processes and hands-on experience with ITSM tools such as ServiceNow and ManageEngine. - Expertise in Root Cause Analysis (RCA), incident trend analysis, and service improvement. - Familiarity with monitoring and reporting tools like SolarWinds, Dynatrace, Splunk, and CloudWatch. - Excellent communication, leadership, and stakeholder management skills. - ITIL Foundation certification is preferred. The company values the following key deliverables from your role: - Adherence to SLAs and OLAs - Reduction in recurring incidents - Accurate documentation and updated knowledge base - Effective communication during major incidents - Implementation of continuous improvement initiatives and ensuring audit compliance In your role as an ITSM Manager, you will play a crucial part in maintaining operational stability and driving service excellence through efficient incident and problem management processes.,

As a Major Incident Lead at the company, your role will involve coordinating and owning the Major Incident bridge. You will be responsible for driving service restoration and acting as a single point of contact for customers during incidents. Your key responsibilities will include: - Coordinating and owning the Major Incident bridge - Performing audits and initiating service improvements to establish incident management processes within corporate guidelines - Acting as the Single Point of Contact for Problem Management process - Liaising with internal and external stakeholders during Problem Management - Participating in daily production support status calls and governance meetings - Ensuring relevant notification methods are configured in the system - Establishing teleconference bridges and chairing discussions for successful closure - Conducting Major Incident review meetings as required - Tracking incidents escalated to 3rd party vendors or customer retained organization - Ensuring L1 application support teams and service desk personnel are trained on tickets - Participating in Change Advisory Board meetings and providing inputs for change impact analysis - Working closely with Change and Release Management teams during emergency fixes - Providing key inputs for Business Continuity options during Major outages - Analysing Known Error records to identify candidates for permanent fixes and self-service options - Coordinating activities between multiple support groups to ensure SLA adherence - Tracking services and analysing metrics data to drive operational efficiencies Additionally, as a Major Incident Lead, you will be responsible for people management, including: - Having regular meetings with project teams and addressing their issues and concerns - Managing the workload of the team and mentoring the Change Management and delivery team members - Continually assessing skill levels and providing intervention assistance - Providing inputs for learning plans and maintaining effective working relationships within and across teams You will also contribute to organizational initiatives by adhering to policies and procedures, sharing best practices, and collaborating with the Customer Service Management team. Participation in training programs, process optimization, audits, and knowledge management activities will be essential for your role.,

Role Overview: As an Incident Manager at Plumes, you will be responsible for managing incidents for Plumes production systems globally. You will play a crucial role in ensuring the efficiency and effectiveness of the Incident process within the organization. Your main tasks will include classification and prioritization of all incidents based on their impact to contract SLAs, engaging resources to resolve major incidents, identifying opportunities for improvement in existing incident management, providing immediate response and coordination to minimize service interruptions, making decisions regarding real-time incident resolution activities, and acting as a liaison between the business and technology teams for high severity incidents. Key Responsibilities: - Manage incidents for Plumes production systems globally - Ensure the efficiency and effectiveness of the Incident process within the organization - Classify and prioritize all incidents based on their impact to contract SLAs - Engage resources to resolve major incidents and avoid customer/business impact - Identify opportunities for improvement in existing incident management - Provide immediate response and coordination to minimize service interruptions - Make decisions regarding real-time incident resolution activities - Act as a liaison between the business and technology teams for high severity incidents - Maintain trend data and metrics related to changes and incidents for clients - Compile the enterprise post-incident report (RCA) and work on root cause analysis - Support software engineering, technical operations, Information Technology, Information security, and customer support teams - Send communication updates for all incidents until resolution - Manage communications to internal stakeholders, leadership, and customers - Proactively use monitoring and alert applications to identify incidents Qualifications Required: - Senior-level experience in Incident Management with a minimum of 5+ years in ITIL-based incident management - Deep knowledge of ITIL frameworks, preferably ITIL v3 or v4 certification - Proven track record in process implementation aligned with business goals - Experience with ITSM platforms like ServiceNow, Jira Service Management, Salesforce, or similar - Understanding of cloud and network infrastructure, including WiFi infrastructures, network components, integrations, and monitoring - Ability to define, track, and report on performance KPIs - Executive-level communication and management skills - Strong and assertive personality, calm under pressure, strategic thinker, excellent communicator, proactive mentality, high flexibility in availability Note: This is an in-person position requiring office work 5 days a week within a commutable distance. No relocation assistance is provided at this time.,

As an Incident Manager at Ensono, your role will involve managing critical incidents, facilitating triage calls, coordinating service restoration activities, and communicating relevant details to key stakeholders. You will ensure that ITIL-aligned Incident Management processes are followed, document details related to Major Incidents, and conduct after-action reviews to drive continuous improvement. Your responsibilities will also include participating as a global team member, coordinating incident transitions, and assisting with communications and follow-up actions. Key Responsibilities: - Managing critical incidents, including triage calls, service restoration activities, and communication with key stakeholders. - Ensuring ITIL-aligned Incident Management processes are followed consistently throughout the organization. - Documenting details related to Major Incidents, conducting after-action reviews, and participating in the Problem Management process. - Coordinating incident transitions across regions, assisting with communications, reporting, and follow-up actions. Qualifications Required: - Excellent verbal and written communication skills with proper spelling, grammar, and business language. - Solid interpersonal skills and a positive disposition to work effectively across the organization. - Ability to self-motivate, identify and implement actions with minimal guidance. - Ability to translate complex technical details into business terms for non-technical audiences. - Proficiency in Microsoft Office Suite and desktop publishing. Desired Skills: - Understanding of ITIL and Major Incident Management practices. - Experience with automation, monitoring technologies, and familiarity with Artificial Intelligence (AI). - Good understanding of infrastructure technologies, Data-center, Hybrid Cloud, IaaS & PaaS Architecture, Networking Knowledge, Storage/database, and Mainframe Computers. - Friendly, outgoing, positive approach to work and interactions, with a creative problem-solving mindset. Experience & Education: - 3 to 6 years of experience in a technical support role within a large or multi-client environment. - Graduate Degree Holder or Equivalent. - Experience within a 24x7 Network Operations, Security Operations, or Customer Service Center. - ITIL Foundation V3/V4 Certified. Please note that this role operates on a 24/7 support basis, which includes working night shifts, weekends, and providing On-Call support as required.,