70 Member Retention Jobs in Delhi

As a Senior Manager for Key Donors & Workplace Giving at the Programme of Retail Fundraising Division, your role is crucial in scaling up the fundraising programme and monitoring its progress. Your primary responsibilities will include acquiring and expanding the key donor base, positioning WWF India in this segment, and managing workplace giving to meet targets effectively. **Key Responsibilities:** - **Programme Development & Implementation** - Scale up the key donor programme with a focus on new acquisition and oversee its expansion according to the defined strategy. - Implement innovative multi-channel strategies for donor base acquisition, retention, and expansion. - Develop and manage the annual plan, budget reporting, and analysis for the programme. - Monitor the programme's progress, recommend changes based on data-driven insights, and ensure fundraising targets are met. - Create awareness about mid-level supporter fundraising through training and collaboration. - Acquire new partnerships for the Workplace Giving channel of funds and meet desired targets. - **Communication, Outreach & Stakeholder Management** - Manage external communication and build relationships with donors through various channels. - Maintain communication quality with donors through regular monitoring and training. - Develop outreach plans for donor appreciation, recognition, and engagement. - Collaborate with internal teams on creative design, messaging, and data segmentation for prospect communications. - Work with the Marketing & Communications team to develop collaterals for Workplace Giving. - **Team Management** - Manage and drive a team of 4-5 people, ensuring they meet defined deliverables. - Define clear performance objectives for team members and monitor them in real-time. - Develop team members through coaching, mentoring, and feedback mechanisms. - Create and maintain a healthy working environment, manage conflicts, and address grievances within the team. *Qualifications Required:* - Bachelor's degree in a relevant field. - Proven experience in fundraising, donor management, and workplace giving. - Strong communication and stakeholder management skills. - Experience in team management and driving results. - Ability to work collaboratively and strategically towards fundraising goals.,

**Role Overview:** As a member of the Client Servicing team at IndiaMART, you play a crucial role in empowering businesses across India by developing strong relationships with clients. Your focus will be on understanding their business needs and recommending tailored solutions to support their growth. This individual contributor role provides you with the opportunity to showcase your skills and contribute significantly to the company's success by achieving monthly client retention and renewal targets. **Key Responsibilities:** - Act as an individual contributor in the Client Servicing team - Build and maintain professional relationships with clients through telephonic and/or video conversations - Ensure clients effectively utilize and benefit from IndiaMART's products and services - Accurately define products/services in clients" e-catalogs - Upsell additional services to maximize revenue and achieve fortnightly, monthly client retention, and revenue targets - Conduct systematic follow-ups and ensure timely closures - Address and resolve client complaints promptly - Engage in 10-15 meaningful telephone/video calls with clients daily **Qualifications Required:** - Excellent communication and interpersonal skills - Strong sales acumen and customer service orientation - Ability to effectively manage client relationships - Proven track record of meeting and exceeding targets - Prior experience in client servicing or sales roles would be advantageous (Note: Omitted the additional details of the company provided in the job description for brevity),

Role Overview: At Aftershoot, you will be part of a global community of photographers focused on building AI tools to streamline post-processing tasks. The aim is to enable photographers to spend more time capturing moments and telling stories by simplifying editing processes. As a Senior Product Manager, you will lead the development of a new AI editing app, starting from conceptualization to scaling the product. Key Responsibilities: - Develop a 0-1 product vision for the new AI editing app, integrating features like raw rendering - Identify key differentiators to attract users away from existing manual tools and consider essential features needed for user transition - Collaborate with engineering and design teams to launch an MVP and work with marketing on the go-to-market strategy - Focus on customer retention, avoiding table-stakes battles with competitors, and transitioning existing customers to the new app Qualifications Required: - Education: Entrepreneurial thinking is valued; prior experience in building products is advantageous - Photography Skills: Empathy for photographers" needs and proficiency in tools like Lightroom are essential - Experience: 6-9 years in product management, with a track record of launching and scaling products - Skills: Strong analytical mindset, proficiency in tools like Google Analytics, excellent communication, and problem-solving skills - Nice to have skills: Entrepreneurial experience, B2C SaaS experience, particularly in creative tools Additional Company Details: Aftershoot is a fast-growing team with a mission to address the pain points in photography. The company values meaningful product development, teamwork, and passion for the industry. If you are a proactive problem solver with a user-centric approach to product development, Aftershoot is the place for you. After applying, you will go through a structured evaluation process involving interviews with the team and leadership before joining the enthusiastic Aftershoot community led by Captain Tushar and supported by team members Aakansha, Abhishek, Sankalp, and others.,

Role Overview: You will be the sole point of contact responsible for building and managing a highly engaged community of business entrepreneurs/agents. Your role will involve educating members about TravClan and managing 100-200 business accounts. Working closely with the finance, product, and marketing teams is essential to build better processes, products, and reach. Your focus will be on healthy retention of agents while growing the volume of Agent's business through TravClan. Additionally, you will be expected to effectively manage feedback and escalations from customers and vendors. Hosting country-wide offline and online events & meet-ups of members will also be part of your responsibilities. Key Responsibilities: - Build and manage a highly engaged community of business entrepreneurs/agents - Educate members about TravClan and manage 100-200 business accounts - Collaborate with finance, product, and marketing teams to enhance processes, products, and reach - Ensure healthy retention of agents while increasing the volume of Agent's business through TravClan - Manage feedback and escalations from customers and vendors effectively - Host country-wide offline and online events & meet-ups of members Qualifications Required: - Ethical, hardworking, and "passionate about startups" mindset - Excellent structured problem-solving ability - Good understanding of different business verticals - Disciplined & Process Oriented - Presence of Mind - Willingness to learn more - Availability for 6 months Additional Details: The office is located in Connaught Place, Delhi, and work timings are from 9:30 until work gets over. Joining a startup requires dedication as building anything of value takes time. Expect a fast-paced environment with 10-12 hours of work per day. The company offers ESOPs to 30% of team members, with promotions for 40% of team members in 2 years. Top performers can expect aggressive hikes, with median hikes around 25%.,

As a Senior Manager (PR) at the Communications agency in Delhi, your role involves leading client account teams to deliver all account activities and provide strategic direction. You are responsible for managing client deliverables based on specific scopes of work, ensuring high client satisfaction, and focusing on client retention. Your strong problem-solving skills enable you to take immediate action on client feedback and address any issues or red flags effectively. Your expertise in formulating points-of-views, campaign ideas, and recommendations is crucial in the media, communications, and client landscape. Independently managing a client portfolio, you drive identification and closure of upsell and growth opportunities while playing a key role in business development. Your deep understanding of communication solutions allows you to recommend and upsell integrated communication solutions to clients. Ensuring the right staffing for clients and optimizing team efficiency is essential for effective client servicing operations. You motivate teams to collaborate and deliver high-quality campaigns consistently. Your proficiency in driving service quality, client retention, and growth, along with developing strategic plans for client portfolios, sets you apart. You provide senior-level counsel on media, crisis management, and messaging, building strong professional relationships with key client representatives, journalists, analysts, and influencers. Your experience in mentoring, coaching, and managing team members adds value to your role. You thrive in high-pressure, ambiguous, and complex situations, showcasing your adaptability and resilience in the modern-day communications landscape.,

As the Director of Growth & Brand Strategy at Lepton Software & Research, you will play a pivotal role in leading the marketing and growth initiatives across all channels. Your creative storytelling combined with analytical acumen will drive brand visibility, customer engagement, and sustainable business growth in fast-paced, tech-driven environments. **Key Responsibilities:** - **Growth Strategy & Leadership:** - Design and execute a comprehensive growth strategy aligned with the company's vision and business goals. - Lead end-to-end marketing planning, forecasting, and performance management to achieve measurable impact. - Partner with leadership, product, and sales teams to align marketing efforts with revenue and customer acquisition targets. - **Brand Development & Positioning:** - Shape a compelling brand narrative that differentiates the company in the market. - Oversee all brand touchpoints digital, experiential, and communication ensuring a consistent and authentic voice. - Elevate the company's thought leadership through storytelling, PR, and strategic content initiatives. - **Performance & Digital Marketing:** - Lead data-driven marketing programs across performance, SEO, SEM, social, and content channels. - Manage marketing automation tools, analytics platforms, and campaign optimization to enhance ROI. - Continuously refine customer segmentation and engagement strategies based on behavioral insights. - **Product & Customer Marketing:** - Develop go-to-market strategies for new products and features in collaboration with product and sales teams. - Craft clear, compelling messaging and positioning to highlight value propositions for target audiences. - Implement lifecycle campaigns to improve customer retention and advocacy. - **Market Intelligence & Insights:** - Conduct competitive benchmarking and trend analysis to inform marketing strategy. - Translate data and market insights into actionable recommendations that fuel innovation and differentiation. - **Team Building & Collaboration:** - Build and lead a high-performing team of marketers across growth, brand, and communications. - Foster a culture of creativity, agility, and accountability. - Mentor team members to expand their capabilities and ownership. - **Partnerships & Events:** - Identify and develop collaborations, sponsorships, and events that enhance visibility and customer engagement. - Represent the brand at key industry forums and conferences to strengthen brand equity. **Qualifications & Experience:** - 10-16 years of marketing leadership experience in a product, technology, or consumer-focused organization. - Proven record of driving measurable growth through integrated marketing strategies. - Strong grasp of performance marketing, brand strategy, and marketing analytics. - Experience managing cross-functional teams and multi-channel budgets. - Excellent communication, leadership, and stakeholder management skills. - Analytical thinker with creative problem-solving ability. - MBA or equivalent degree in Marketing, Business, or related field preferred.,

As a strategic leader in this role, you will be responsible for scaling revenue, expanding market coverage, and deepening customer impact across India. Your focus will be on leading a high-performing sales engine that is dedicated to B2B demand generation, pipeline creation/acceleration, and customer retention. You will have a direct impact on performance, client strategy, and bottom-line outcomes. - Create and execute the demand generation and inside sales strategy for the respective vertical - Take ownership of the P&L and revenue forecast, driving cost-effective revenue growth - Supervise the execution of high-velocity inside sales motions - Continuously optimize lead flow, sales velocity, and conversion rates using actionable insights - Lead CXO-level engagements, including MBRs and QBRs with enterprise clients - Collaborate with clients on campaign design, performance optimization, and revenue expansion - Identify upsell/cross-sell opportunities and enhance overall customer lifetime value - Manage a large-scale inside sales operation with over 100 team members - Foster a data-driven, high-accountability culture across sales execution and delivery - Coach Program Managers and Sales Managers to enhance performance through metrics, dashboards, and best practices - Collaborate with internal functions (marketing, delivery, sales ops) to streamline GTM alignment Qualifications Required: - 20+ years of experience in B2B inside sales/demand generation, preferably in the IT/IT Services industry - Strong background in leading large sales teams with proven results in pipeline growth and sales productivity - Excellent stakeholder management skills with experience in client-facing leadership roles - Demonstrated ability to influence outcomes using data, insights, and operational excellence,

As an HR Business Partner (HRBP) at Morphogenesis, you will play a crucial role in shaping the strategic alignment of HR with the firm's creative vision, studio culture, and long-term business goals. Your responsibilities will include: - Implementing HR strategies that align with the firm's creative vision, studio culture, and long-term business goals. - Supporting current and future business needs through effective talent development, engagement, motivation, and retention. - Acting as a bridge between management and employees to address concerns, resolve grievances, and foster a culture of trust and transparency. - Facilitating an immersive onboarding experience for new team members. - Overseeing the performance management system to ensure timely feedback and continuous improvement. - Identifying training needs and monitoring the effectiveness of learning programs to enhance skills and productivity. - Providing insights and data to leadership through HR metrics for staffing, studio resourcing, and talent pipeline management. - Managing the end-to-end recruitment process and onboarding of qualified candidates. - Supporting employee transitions smoothly and managing resignations and exit interviews. - Driving effective collaboration with project teams through accurate data management and reporting. - Assisting in responding to business development queries and preparing related submissions. - Maintaining accurate employee records and ensuring policy adherence across all functions. - Prioritizing and delegating HR tasks effectively to optimize team efficiency. - Managing and optimizing the use of HRMS and talent management systems. Qualifications required for this role include: - Masters or bachelor's degree in Human resources, Business Administration, or a related field from a reputed university. - Minimum of 4 years of experience in a Human Resources role, preferably within Tier I professional services firm. - Proven track record of enhancing employee engagement, morale, and retention. - Exceptional interpersonal, verbal, and written communication skills. - Proficiency in HRMS platforms and Microsoft Office Suite. - Ability to adapt to the unique culture of design studios and manage creative talent across multi-disciplinary teams. In addition to the above, Morphogenesis offers comprehensive benefits such as Medical Insurance, Housing Benefit Policy, Academic & Research opportunities, Maternal & Paternal Leaves, and a Partner Leader Development Program. Join Morphogenesis Architects to shape the future and be part of a legacy that transcends.,

We are seeking an experienced Account Management Manager to lead and manage a regional team of Account Managers. As an Account Management Manager, you will be responsible for coaching and training your team to ensure high customer retention, satisfaction, and growth. You will track team performance, handle escalated customer issues, and collaborate with cross-functional teams to drive business success. If you are passionate about delivering outstanding customer experiences and have a track record of managing high-performing teams, we invite you to apply. Responsibilities Lead the Account Management team, focusing on excellent customer experiences Coach and train the team to achieve retention and upgrade targets Monitor team KPIs and identify areas for improvement Handle escalated customer issues and build strong customer relationships Implement business practices and policies consistently within the team Conduct regular team meetings, foster discussion, and share updates Identify skill development areas and create coaching strategies Facilitate recruiting, training, and onboarding of new team members Communicate progress of initiatives to stakeholders Promote a positive and inclusive corporate culture

Key Responsibilities  1. Convert walk-ins, inbound calls, and online leads into active memberships. 2. Achieve and exceed monthly and quarterly sales targets. 3. Build and maintain strong relationships with members and potential clients to encourage retention and referrals. 4. Deliver exceptional customer service during every stage of the client journey from inquiry to membership activation. 5. Maintain accurate records of leads, follow-ups, and conversions in the CRM system. 6. Collaborate with the operations and marketing teams to ensure a seamless client experience and effective campaign execution.  Skills Required 1. Proven sales experience (preferably in fitness, wellness, hospitality, or a client-facing role). 2. Excellent communication and negotiation skills with a confident, persuasive approach. 3. Goal-oriented and self-motivated, with a passion for achieving and exceeding targets. 4. Positive attitude and ability to thrive in a fast-paced, target-driven environment. 5. Strong interpersonal skills and the ability to connect with clients of all backgrounds. 6. Basic computer literacy and familiarity with CRM tools or lead management systems.

As a Sr HR Executive at our corporate office, you will play a crucial role in managing various HR functions to ensure a positive work environment and organizational success. **Key Responsibilities:** - **Recruitment:** - Manage end-to-end recruitment processes including job postings, candidate sourcing, screening, and shortlisting. - Conduct interviews and assessments to identify top talent for the organization. - Collaborate closely with hiring managers to understand their requirements and preferences effectively. - Ensure strict compliance with recruitment policies and procedures. - **Performance Management:** - Implement and oversee performance management systems to align with organizational goals. - Conduct regular performance reviews and feedback sessions to enhance employee performance. - Develop and maintain performance metrics and reports to track and improve employee performance. - Identify areas for improvement and recommend appropriate training and development programs. - **Office Culture & Behaviour:** - Foster a positive and inclusive office culture that resonates with the company's core values. - Create and execute initiatives to promote employee engagement, well-being, and retention. - Monitor and address any cultural or behavioural issues that may affect the work environment. - Collaborate with the HR team to develop and maintain a positive employee value proposition. - **Employee Data Management:** - Maintain accurate and up-to-date records of employee data and performance. - **HR Support:** - Provide assistance to HR team members on various HR-related tasks. - Ensure strict adherence to labour laws and regulations. **Qualifications Required:** - Bachelor's degree in HR or a related field. - Proven experience in recruitment, performance management, and office culture development. - Strong communication and interpersonal skills. - Ability to work effectively in a team environment. - Knowledge of labour laws and regulations. In this role, you will leverage your recruitment, performance management, and office culture development skills to contribute to the overall success of the organization. Your ability to communicate effectively, work collaboratively, and adhere to regulatory requirements will be essential for this position. Please note that this is a full-time position with health insurance benefits and the work location is in person.,

Role Overview: As a member of the Client Servicing team at IndiaMART, you will play a crucial role in helping the company achieve its goal of empowering businesses throughout India. Your primary responsibility will be to foster strong relationships with clients, understand their specific needs, and provide customized solutions to support their growth. This role will give you the opportunity to showcase your skills as an individual contributor and contribute significantly to the company's success. Key Responsibilities: - Act as an individual contributor within the team - Develop and maintain professional relationships with clients through telephonic and/or video interactions - Ensure clients effectively utilize and benefit from IndiaMART's products and services - Accurately define the products/services listed in clients" e-catalog - Address client complaints promptly - Support the field sales team in meeting revenue and client retention targets by following up systematically and closing deals within specified timelines - Conduct 10-12 meaningful telephone/video calls with clients on a daily basis Qualifications Required: - Strong communication and interpersonal skills - Ability to build and manage relationships effectively - Proactive attitude towards problem-solving and customer service - Prior experience in client servicing or sales is preferred IndiaMART Additional Details: Joining IndiaMART means becoming a part of shaping the future of business in the B2B marketplace. The company offers attractive incentives to reward your hard work, providing opportunities for accelerated career growth. IndiaMART fosters a learning culture through programs like I-LEAP that support employee development. Additionally, employees can benefit from mediclaim and life insurance coverage provided by the company.,

Role Overview: As the Team Lead, Customer Success, you will be responsible for leading a team of Customer Success Representatives to ensure high levels of customer satisfaction, retention, and growth. Your role will involve managing team performance, driving process improvements, and fostering strong customer relationships. Key Responsibilities: - Lead, mentor, and develop a team of Customer Success Representatives. - Set team goals, monitor performance, and provide regular feedback and coaching. - Conduct performance reviews and identify training needs. - Ensure team adherence to established processes and best practices. - Oversee and manage key customer relationships. - Address and resolve escalated customer issues in a timely and effective manner. - Proactively identify and mitigate potential customer risks. - Drive customer satisfaction and loyalty initiatives. - Identify areas for process improvement within the Customer Success department. - Develop and implement strategies to enhance efficiency and effectiveness. - Monitor key metrics and generate reports on team and customer performance. - Utilize data to make informed decisions and drive continuous improvement. - Collaborate with other departments to ensure seamless customer experience. - Communicate effectively with team members, management, and customers. - Participate in meetings and provide updates on team activities and customer issues. Qualification Required: - 3+ years in Customer Success, or a related field, ideally in a SaaS or technology environment. - Bachelors degree in Business Administration, Marketing, or a related field. - Proven experience in customer success and account management. - Prior experience in a leadership or management role. - Strong communication, interpersonal, and problem-solving skills. - Proficiency in CRM software and other relevant tools. - Experience in the cloud telephony or SaaS industry is a plus. Additional Details: You will be part of a dynamic and collaborative work environment with the opportunity for growth and advancement. The company offers a competitive salary and benefits package, along with the chance to work with cutting-edge technology and solutions.,

You will be responsible for supervising a team of Customer Service Executives. Your key responsibilities will include: - Monitoring performance metrics such as AHT, Quality, CSAT & Attendance - Providing regular coaching, training & feedback to team members - Handling escalated customer concerns and ensuring resolution - Maintaining daily MIS reports and sharing updates with management - Motivating the team to meet organizational goals and KPIs - Supporting process improvement and ensuring SOP adherence To be eligible for this role, you should meet the following criteria: - Minimum 1 year of experience in Customer Service + Team Handling - Strong knowledge of customer service operations - Excellent communication and people management skills - Ability to work under pressure in a target-oriented environment - Basic computer proficiency in Excel, email & CRM tools Skills required for this role include: - Leadership & coaching skills - Problem-solving & escalation handling - Performance monitoring & reporting - Team coordination & motivation - Customer-centric mindset If you join us, you can expect: - Competitive salary with performance-based growth - Leadership role in a customer-focused environment - Supportive team and professional development opportunities Please note that the work location is in person. Benefits: Provident Fund Education: Bachelor's (Required) Experience in the following areas is required: - Team Leader Customer service - Communication & Team Management Skills - Basic Computer Proficiency (MS Office and CRM tools) - Performance Monitoring (AHT/CSAT) and KPI Tracking - Excellent Verbal and Written Communication Skills - Rotational Shift Flexibility - Target-Driven and Goal-Oriented Approach - Daily Reporting and Documentation Skills - Coaching and Mentoring Team Members - BPO, KPO, or Contact Center Operations - Customer Retention & Service Excellence - Call Quality Monitoring and Feedback Delivery Language: English (Required),

Role Overview: You will be responsible for acquiring and managing international buyers and suppliers, driving membership sales, and expanding Tradologie.com's global footprint. The ideal candidate will have strong sales acumen, experience in B2B sales, and a deep understanding of international trade dynamics. Key Responsibilities: - Identify and approach potential international buyers and suppliers to onboard them as Tradologie.com members. - Conduct sales calls, virtual meetings, and product demonstrations to showcase the benefits of the membership program. - Achieve and exceed monthly sales targets by converting leads into active members. - Build and maintain strong relationships with international clients, ensuring a high level of customer satisfaction. - Address client queries, provide product support, and assist them in leveraging the platform effectively. - Drive member engagement and retention through consistent follow-ups and personalized support. - Conduct research on international trade markets to identify potential business opportunities. - Generate high-quality leads through digital outreach, trade shows, business networking, and referrals. - Stay updated on industry trends, competitor activities, and global procurement practices. - Maintain and update the CRM system with lead status, sales activities, and client interactions. - Provide regular reports on sales performance, challenges, and market insights. - Work closely with internal teams to enhance customer onboarding and experience. Qualification Required: - Strong experience in international B2B sales, trading, or e-commerce. - Excellent communication and negotiation skills with a global mindset. - Ability to work in a fast-paced, target-driven environment. - Knowledge of international trade, procurement, and business networking. - Proficiency in CRM tools, lead management, and sales reporting. - Self-motivated, proactive, and customer-focused approach. About Tradologie.com: Tradologie.com is a leading B2B e-commerce platform transforming global trade by connecting bulk buyers and suppliers in a seamless, transparent, and efficient manner. Their tech-driven platform eliminates intermediaries, optimizes procurement, and enhances global business opportunities. Role Overview: You will be responsible for acquiring and managing international buyers and suppliers, driving membership sales, and expanding Tradologie.com's global footprint. The ideal candidate will have strong sales acumen, experience in B2B sales, and a deep understanding of international trade dynamics. Key Responsibilities: - Identify and approach potential international buyers and suppliers to onboard them as Tradologie.com members. - Conduct sales calls, virtual meetings, and product demonstrations to showcase the benefits of the membership program. - Achieve and exceed monthly sales targets by converting leads into active members. - Build and maintain strong relationships with international clients, ensuring a high level of customer satisfaction. - Address client queries, provide product support, and assist them in leveraging the platform effectively. - Drive member engagement and retention through consistent follow-ups and personalized support. - Conduct research on international trade markets to identify potential business opportunities. - Generate high-quality leads through digital outreach, trade shows, business networking, and referrals. - Stay updated on industry trends, competitor activities, and global procurement practices. - Maintain and update the CRM system with lead status, sales activities, and client interactions. - Provide regular reports on sales performance, challenges, and market insights. - Work closely with internal teams to enhance customer onboarding and experience. Qualification Required: - Strong experience in international B2B sales, trading, or e-commerce. - Excellent communication and negotiation skills with a global mindset. - Ability to work in a fast-paced, target-driven environment. - Knowledge of international trade, procurement, and business networking. - Proficiency in CRM tools, lead management, and sales reporting. - Self-motivated, proactive, and customer-focused approach. About Tradologie.com: Tradologie.com is a leading B2B e-commerce platform transforming global trade by connecting bulk buyers and suppliers in a seamless, transparent, and efficient manner. Their tech-driven platform eliminates intermediaries, optimizes procurement, and enhances global business opportunities.

Role Overview: As a Sales Marketing Manager at Self-employed, you will hold a full-time hybrid role based in Ghaziabad, with the flexibility of working partly from home. Your primary responsibility will be to formulate and execute sales and marketing strategies, nurture client relationships, analyze market trends, and enhance revenue generation for the company. Key Responsibilities: - Develop sales strategies and marketing plans to drive business growth - Manage client relationships effectively to ensure customer satisfaction and retention - Analyze market trends and competition to identify new opportunities for revenue growth - Utilize digital marketing and social media platforms to enhance brand visibility and reach - Engage in client communication and negotiation to close deals successfully - Demonstrate excellent written and verbal communication skills in all interactions - Collaborate with team members and work independently to achieve sales targets - Prioritize tasks efficiently and handle workload effectively to meet deadlines - Utilize your experience in sales and marketing industry to bring valuable insights to the role Qualifications Required: - Proficiency in Sales Strategy Development, Marketing Strategy Development, and Relationship Management - Strong skills in Market Analysis and Revenue Growth strategies - Effective Client Communication and Negotiation abilities - Knowledge and experience in Digital Marketing and Social Media Marketing - Excellent written and verbal communication skills - Ability to work both independently and collaboratively in a team environment - Previous experience in sales and marketing industry is advantageous - Bachelor's degree in Business Administration, Marketing, or a related field,

As a Team Lead Customer Success at MyOperator, your role involves leading a team of Customer Success Representatives to ensure high levels of customer satisfaction, retention, and growth. You will be responsible for managing team performance, driving process improvements, and fostering strong customer relationships. **Key Responsibilities:** - Drive upsell and cross-sell initiatives to maximize customer value. - Implement strategies for revenue retention and expansion within the existing customer base. - Monitor and improve product adoption rates among customers. - Develop and execute churn management strategies to minimize customer attrition. - Lead, mentor, and develop a team of Customer Success Representatives. - Set team goals, monitor performance, and provide regular feedback and coaching. - Conduct performance reviews and identify training needs. - Ensure team adherence to established processes and best practices. - Oversee and manage key customer relationships. - Address and resolve escalated customer issues in a timely and effective manner. - Proactively identify and mitigate potential customer risks. - Drive customer satisfaction and loyalty initiatives. - Oversee the onboarding process for new clients, ensuring a satisfactory experience. - Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. - Identify areas for process improvement within the Customer Success department. - Develop and implement strategies to enhance efficiency and effectiveness. - Monitor key metrics and generate reports on team and customer performance. - Utilize data to make informed decisions and drive continuous improvement. - Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. - Communicate effectively with team members, management, and customers. **Qualifications Required:** - Bachelor's degree in Business Administration, Marketing, or a related field. - 4+ years of experience in customer success and account management. - 2+ years of prior experience in a team lead or management role. - Proven experience in customer success, account management, and team management. - Strong communication, interpersonal, and problem-solving skills. - Proficiency in CRM software and other relevant tools. - Experience in the cloud telephony or SaaS industry is a plus.,

As an Area Manager, you will be responsible for meeting team targets, ensuring employee retention, and achieving efficiency in the assigned geography, employees, and sources. Your main focus will be on keeping the team motivated and engaged. - Area/Geography Mapping: - Allocate geography at the team level. - Work closely with team members on geography mapping. - Audit and review the progress of area mapping regularly. - Share progress reports with superiors. - Source Relationship Management: - Manage relationships with all sources in your team and geographic area. - Joint Calls: - Conduct Joint Calls daily with the team, including source visits and sales calls. - Channel Partner Recruitment: - Identify and empanel channel partners. - Team Huddle: - Conduct team huddles daily following the laid-down process. - Team Review: - Implement and review sales processes, LMS processes, and diary functions of all team members. - HSPL Hub Co-ordination: - Coordinate with the credit team on logged-in loan applications. - Update application status to team members. Additionally, if there are any additional details about the company in the job description, please provide them for a more comprehensive understanding of the role.,

As a People Manager at Adobe, you will be a crucial member of the Customer Support management team, providing leadership to technical support teams addressing requests from the Experience Cloud customer base. Your role will involve ensuring consistently high levels of service for customers seeking technical assistance with Analytics and Target solutions. Collaborating with regional and global colleagues, you will focus on delivering efficient, detailed, and accurate support to all customers. Your main objectives will include: - Sharing the mission, vision, and core values of Adobe Customer Support with your team - Providing clear communications on team objectives, service improvement initiatives, and strategic direction - Taking ownership of all direct people management activities for team members - Role modeling key behaviors & capabilities for high-quality Customer Experience - Using performance data to create action plans for improving organizational and individual performance - Collaborating with Customer Success and Sales leadership for customer retention and advocacy initiatives - Advocating for customers during investigations and reviews You should have: - 10-12 years of experience - Strong business insight and strategic sense - Results-focused mindset with a focus on sustainable strategic improvements - Proven track record working with virtual teams across a large global company - Strong communication skills with the ability to influence and lead teams effectively - Technical skills including knowledge of various programming languages, application servers, operating systems, databases, and Adobe products Creativity, curiosity, and continuous learning are encouraged at Adobe. If you are ready to join a team passionate about empowering people to create exceptional digital experiences, this role may be the right fit for you.,

As a People Manager at Adobe, you will play a crucial role in leading the technical support teams that cater to the technical support requests from the Experience Cloud customer base. Your primary responsibility will be to ensure high levels of service for customers seeking technical assistance with Analytics and Target solutions. Collaborating with regional and global colleagues, you will work towards providing consistent, efficient, detailed, and accurate support to all customers. Your passion for innovation and people development will contribute to improving team and customer experiences. **Key Responsibilities:** - Share the mission, vision, and core values of Adobe Customer Support with your team - Provide clear communications on team objectives, service improvement initiatives, and strategic direction - Take ownership of direct people management activities, including setting objectives and measuring performance - Foster a culture of development and learning within the team - Utilize performance data to drive customer satisfaction, employee development, and service quality - Collaborate with Customer Success and Sales leadership teams to ensure alignment in customer retention initiatives - Advocate for customers during CSO investigations and act as a leader for EMEA clients **Qualifications Required:** - 14-15 years of experience in leading software and/or SaaS-based technical support teams - Strong problem-solving skills and a forward-thinking approach - Experience in developing and implementing Self-Service strategies, ITIL, or incident management - Excellent organizational skills with the ability to prioritize, multitask, and execute projects effectively - Knowledge of JSPs, Servlets, Java Script, Java programming, J2EE application servers, UNIX, Windows Server operating systems, databases, Git, Maven, Eclipse, networking, and Adobe Products such as Adobe Experience Manager, Adobe WorkFront, Marketo, Adobe Campaign, and Adobe Analytics As an influential leader, you will have a proven track record of working with virtual teams across a large global company. Your strong communication skills will enable you to effectively interact with partners in Sales, Consulting, and Engineering. Your focus on setting SMART goals, mentoring team members, and driving strategic improvements will contribute to long-term success in customer support and service delivery at Adobe.,