membership-sales-jobs-in-sonipat, Sonipat

18 Membership Sales Jobs nearby Sonipat

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posted 1 week ago

WordPress Backend Developer (PHP)

Essence Software Solutions Pvt. Ltd.
experience2 to 6 Yrs
location
Haryana
skills
  • OOP
  • Bootstrap
  • relational databases
  • version control tools
  • web services
  • PHP
  • WordPress plugin architecture
  • Theme Customization
  • Plugin customizations
  • APIs integration
  • WordPress CMS websites
  • WP Plugin Integration
  • WordPress functions
  • custom post types
Job Description
Role Overview: You will be responsible for developing WordPress websites, plugins, and customizations, with a focus on maintaining proper architecture and extendibility. Your role will involve working with APIs, integrating various plugins, and ensuring the functionality of WordPress sites. Key Responsibilities: - Have a deep understanding of object-oriented programming (OOP) and its implications on WordPress plugin architecture - Demonstrate strong knowledge of theme customization and plugin customization for enhancing WordPress functionality - Understand Bootstrap concepts, grid structure, and media queries for responsive web design - Possess good knowledge of relational databases, version control tools, and the development of web services - Work on WordPress deployment on servers and site movements between servers, with experience being a plus - Collaborate on APIs integration within WordPress and work with PHP 5 and OOP - Utilize expertise in building WordPress CMS websites and integrating various plugins (WooCommerce, WPML, Membership plugins, ACF, etc.) - Develop WordPress websites at a PHP code level, leveraging existing inbuilt WordPress functions - Create plugins and widgets that adhere to WordPress coding standards, ensuring clean, logical, well-documented, and reusable code - Develop custom post types and have a minimum of 2 years of experience as a WordPress developer Qualification Required: - B.Tech, MCA, or equivalent - Minimum 2 years of experience in IT sales - Strong understanding of WordPress development and customization Additional Details: N/A,
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posted 2 weeks ago

WordPress Backend Developer

Essence Software Solutions Pvt. Ltd.
experience2 to 6 Yrs
location
Haryana
skills
  • OOP
  • WordPress
  • Bootstrap
  • Relational Databases
  • Version Control Tools
  • Web Services
  • PHP
  • WooCommerce
  • ACF
  • Theme Customization
  • Plugin Customizations
  • APIs Integration
  • WP Plugin Integration
  • WPML
  • Membership Plugins
  • Custom Post Types
Job Description
As a WordPress Developer, you will play a crucial role in developing and customizing WordPress plugins and themes. Your responsibilities will include: - Having a deep understanding of OOP and its relationship to proper WordPress plugin architecture and extendibility. - Demonstrating strong knowledge in Theme Customization and Plugin customizations that enhance WordPress functionality. - Possessing a strong understanding of Bootstrap concepts, grid structure, and media queries. - Demonstrating good knowledge of relational databases, version control tools, and web service development. - Working on WordPress deployment on servers and transferring WordPress sites between servers. - Collaborating on APIs integration within WordPress. - Utilizing experience with PHP 5 and OOP for effective development. - Showcasing extensive expertise in building WordPress CMS websites. - Integrating WP Plugins such as WooCommerce, WPML, Membership plugins, ACF, etc. - Working with WordPress at a PHP code level and utilizing existing inbuilt WordPress functions. - Creating plugins/widgets that adhere to WordPress coding standards. - Developing clean, logical, well-documented, and reusable code. - Generating custom post types to enhance website functionality. Qualifications Required: - B.Tech, MCA, or equivalent degree. - Minimum 2 years of experience in IT Sales. - Minimum 2 years of experience as a WordPress developer.,
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posted 1 month ago
experience2 to 6 Yrs
location
Haryana
skills
  • Sales Management
  • Leadership
  • Communication
  • Customer Service
  • Health
  • Fitness
Job Description
As a Fitness Sales Manager at FitClub in Sushant Lok Phase 1, Gurgaon, you will play a crucial role in leading the sales team to drive revenue growth and ensure a premium member experience. FitClub is known for its world-class facilities, personalized training, and results-driven approach. Key Responsibilities: - Lead and manage the fitness sales team to exceed monthly targets - Develop and execute strategic sales plans to attract new clients and retain existing members - Conduct client consultations, tours, and close memberships with a consultative approach - Monitor and analyze sales performance data for continuous improvement - Train, motivate, and mentor sales consultants - Collaborate with marketing and operations teams for campaigns and events - Maintain high levels of customer service for a premium member experience Requirements: - Proven track record in sales management, preferably in fitness, hospitality, or wellness - Strong leadership and communication skills - Passion for health and fitness - Ability to work under pressure and deliver results - Bachelor's degree in Business, Marketing, or related field preferred The compensation for this role includes a competitive salary plus incentives based on performance. If you are interested in this opportunity, please email your resume to hr@fitclub.in. Please note that the work location is in person at FitClub in Sushant Lok Phase 1, Gurgaon. The application deadline for this position is 31/05/2025.,
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posted 1 month ago

Spa Assistant Manager

Twamev Bliss Pvt Ltd
experience2 to 6 Yrs
location
Faridabad, Haryana
skills
  • Leadership
  • Team management
  • Communication
  • Client service
  • Spasalonhospitality operations
  • Spa therapies
  • Wellness trends
Job Description
As a Spa Assistant Manager at Twamev Spa, your role will involve supporting daily operations and ensuring exceptional guest experiences. You will work closely with the Senior Spa Manager to maintain service excellence, manage staff, and assist in driving business growth. Key Responsibilities: - Support the Senior Spa Manager in day-to-day spa operations. - Supervise therapists, receptionists, and support staff to ensure smooth workflow. - Ensure premium client service, handle queries, and resolve concerns politely. - Assist in scheduling appointments, staff rosters, and managing workload. - Monitor cleanliness, hygiene, and safety standards of the spa. - Help in staff training, performance monitoring, and motivation. - Manage inventory, stock levels, and vendor coordination. - Promote spa services, packages, and memberships to achieve targets. - Prepare daily sales/billing reports and assist in revenue tracking. - Act as spa manager in the absence of the Senior Spa Manager. Qualifications Required: - Prior experience in spa/salon/hospitality operations. - Strong leadership and team management skills. - Excellent communication and client service abilities. - Knowledge of spa therapies and wellness trends preferred. - Organized, proactive, and professional in appearance and attitude. Twamev Spa is dedicated to providing exceptional guest experiences and maintaining service excellence. Join our team as a Spa Assistant Manager and be part of a professional and supportive environment focused on growth and success.,
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posted 3 weeks ago
experience10 to 15 Yrs
location
Haryana
skills
  • Fitness Industry
  • Sales
  • Operations Management
  • Team Management
  • Financial Management
  • Marketing
  • Customer Satisfaction
  • Budgeting
Job Description
You will be responsible for overseeing the operations of 5 to 6 gym centers in Gurgaon, focusing on P&L, Sales, Operations, Team Management, and overall Growth. Your key responsibilities will include: - Operational Oversight: - Ensure smooth day-to-day operations in all assigned clubs. - Conduct regular audits and club visits to assess cleanliness, equipment maintenance, team performance, and member experience. - Team Leadership & Performance Management: - Lead, coach, and mentor Club Managers, Fitness Managers, and key staff members. - Sales & Revenue Management: - Establish and review monthly/quarterly targets for membership sales, personal training (PT) sales, and renewals. - Support club-level teams in marketing efforts, lead generation, and conversion tracking. - Fitness Program Development: - Supervise the implementation of general training and personal training programs in all clubs. - Monitor PT session targets and manage incentive structures in collaboration with Club and Fitness Managers. - Member Experience & Retention: - Monitor member satisfaction, feedback, and complaints to enhance member experience and retention. - Financial & Administrative Management: - Manage club budgets, operating expenses, and ensure cost control while maintaining service quality. Key Performance Indicators (KPIs) to Track: - Monthly membership and PT revenue vs. targets - Club-level audit scores and compliance - Staff retention and performance evaluation scores - Member retention and satisfaction (renewal rate, NPS) - Operational efficiency (expense management, downtime, etc.) Qualifications Required: - Minimum 15 years of relevant experience in the Fitness Industry The company is a global 24/7 co-ed gym franchise with a focus on a "small box" gym concept, high-quality equipment, and a supportive environment. Headquartered in New Delhi since 2001, the company operates over 5,000 locations in more than 40 countries. Job Type: Full-time Benefits: - Cell phone reimbursement Experience: - Sales in Fitness Industry: 10 years (Required) Work Location: In person,
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posted 2 months ago

Branch Manager

ONE LOGIN DIGITAL MEDIA
experience5 to 9 Yrs
location
Panchkula, Haryana
skills
  • Branch Management
  • Team Management
  • Communication Skills
  • Negotiation Skills
  • Presentation Skills
  • Client Handling
  • Business Development
  • Strategic Thinking
  • Sales Leadership
  • Motivational Skills
  • Sales Target Achievement
  • Resultsdriven
Job Description
As a Regional Business Operations Manager, your role revolves around leading and managing the overall performance of the branch. Here are your key responsibilities: - Manage regional business operations and overall branch performance effectively. - Lead and support the sales team, including Branch Heads, to ensure smooth functioning. - Drive sales of Google Ads, Facebook/Instagram Ads, and B2B memberships to achieve targets. - Acquire new clients and enhance productivity across the team. - Create and implement sales strategies and marketing plans for maximum impact. - Identify, approach, and convert potential clients to expand the client base. - Ensure the achievement of monthly/quarterly/annual sales targets set for the team. - Deliver client presentations and recommend suitable digital solutions. - Explore new markets and seize business development opportunities. - Guide the team with updated product knowledge and provide essential sales training. - Maintain strong client relationships, ensuring high levels of service satisfaction. - Collect and manage client information to promote global business effectively. To excel in this role, you should possess the following qualifications: - Proven experience in sales leadership or branch management. - Strong team management and motivational skills. - Excellent communication, negotiation, and presentation skills. - Proficient in client handling and business development. - Ability to consistently meet and exceed sales targets. - Strategic thinking coupled with a results-driven mindset. This position offers a full-time, permanent job type with a day shift schedule and performance bonus, requiring your in-person presence at the work location.,
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posted 2 months ago

Private Membership Sales (Concierge)

Alliance Recruitment Agency
experience2 to 6 Yrs
location
Haryana
skills
  • Business Development
  • Sales
  • Corporate Partnerships
  • Revenue Generation
  • Business Planning
  • Client Management
  • Cold Calling
  • Networking
  • Market Intelligence
  • Team Management
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Verbal Communication
  • Team Motivation
  • Sales Process
  • Market Feedback
  • Partnership Building
Job Description
As a Business Development Manager for Private Membership Sales at Quintessentially, your primary responsibility will be to sell our services to UNIs and establish positive relationships. Your role will involve growing the business through corporate partnerships and managing all customers, especially for corporate accounts. You will provide valuable market feedback to company leadership, identify prospect needs, and contribute product development ideas. Taking ownership of sales functions, you will drive increased revenue and profit to achieve company growth. Working towards stringent targets, you will approach new business calls professionally and knowledgeably, planning and coordinating business plans while building partnerships and alliances with like-minded brands for corporate clients. Key Responsibilities: - Act as a Strong Business Developer to generate leads and drive sales relationships independently. - Collaborate closely with the CEO to design, implement, analyze, and deploy new business processes, without direct reporting to the CEO. - Manage Private partner relationships to increase business and explore new partnership opportunities. - Handle extensive client pipelines and oversee the entire sales process, including cold calling, prospecting, telemarketing, and networking. - Track all business development activities, analyze quarterly progress, and propose new strategies based on findings. - Enhance market intelligence within the Luxury Lifestyle industry to propel business growth. - Work effectively in cross-functional teams. Qualifications Required: - Bachelor's/Master's Degree in business or Equivalent Experience. - 2-3 years of prior work experience in corporate sales within Hospitality, Wealth Management, and Lifestyle services. - Proven track record of meeting Sales quotas or Business Development goals. - Proficiency in using Microsoft Word, Excel, and PowerPoint. - Excellent written and verbal communication skills. - Experience in leading and motivating teams, self-motivation, and driving results. - Familiarity with the sales process and the ability to understand High Net Worth Individual (HNI) needs to identify sales opportunities. Preferred Qualifications: - High level of passion for success and strong self-motivation. - Effective team player with a strong work ethic. - Experience in training and staff development. Location: Gurgaon,
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posted 3 days ago
experience2 to 6 Yrs
location
Faridabad, Haryana
skills
  • Gujarati
  • Hindi
  • English communication
  • Sales experience
  • Strong convincing skills
  • Confidence
  • Targetoriented mindset
Job Description
As a Sales Manager for Membership Sales at Vardhman Mall, Sector 19, Faridabad, your role will include: - Identifying local exporters and explaining membership plans to them - Conducting client meetings, presentations, and closing deals - Achieving monthly sales targets - Maintaining strong client relationships - Updating daily activities in the CRM system Your salary will consist of a fixed amount with the potential to earn attractive incentives on each sale, making it possible to earn over INR 40,000 monthly. To excel in this role, you should possess the following skills: - Excellent communication in Gujarati, Hindi, and English - Previous sales experience, preferably in B2B or digital services - Strong convincing skills and confidence - A target-oriented mindset Please note that having a personal laptop and a 2-wheeler is mandatory for this position. If you are interested in this opportunity, please reach out to Vikram at 9898913590. **Note:** This is a full-time position that requires in-person work at the Faridabad, Haryana location. A Bachelor's degree is required for this role. Health insurance benefits are also provided.,
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posted 2 weeks ago

Gym Sales Manager

Bellator media pvt ltd
experience2 to 6 Yrs
location
Haryana
skills
  • communication
  • negotiation
  • interpersonal skills
  • computer literacy
  • sales experience
  • goaloriented
  • selfmotivated
Job Description
FitClub is seeking a target-driven Sales Manager to be a part of the vibrant team. You will be instrumental in fostering the growth of our fitness community by converting leads into loyal members, meeting monthly sales objectives, and ensuring a seamless onboarding experience for every new client. Key Responsibilities: - Convert walk-ins, inbound calls, and online leads into active memberships. - Exceed monthly and quarterly sales targets. - Cultivate and nurture strong relationships with members and potential clients to drive retention and referrals. - Provide exceptional customer service throughout the client journey from initial inquiry to membership activation. - Maintain accurate records of leads, follow-ups, and conversions in the CRM system. - Collaborate with operations and marketing teams to guarantee a smooth client experience and successful campaign execution. Qualifications Required: - Proven sales experience (preferably in fitness, wellness, hospitality, or client-facing roles). - Excellent communication and negotiation skills with a confident, persuasive demeanor. - Goal-oriented and self-motivated, demonstrating a passion for achieving and surpassing targets. - Positive attitude and ability to thrive in a fast-paced, target-oriented environment. - Strong interpersonal skills and the capacity to engage with clients from diverse backgrounds. - Basic computer literacy and familiarity with CRM tools or lead management systems. Please note that this is a full-time position with the work location being in person.,
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posted 3 weeks ago
experience1 to 5 Yrs
location
Haryana
skills
  • Sales
  • Communication
  • Goaloriented
Job Description
Role Overview: As a Sales Executive at FitClub Gym, you will play a crucial role in converting leads into memberships, providing exceptional service, and achieving monthly sales targets. Your energy and drive will contribute to the growth of our gym and help build strong relationships with our members. Key Responsibilities: - Convert walk-ins and leads into gym memberships by showcasing the benefits of joining FitClub Gym - Conduct informative tours for potential members, explaining membership perks and facilities - Follow up with leads through calls and messages to nurture relationships and encourage membership sign-ups - Establish and maintain strong relationships with members to increase renewals and drive referrals - Work towards achieving daily and monthly sales targets set by the management team Qualifications Required: - Preferably 1+ year of sales experience, with a background in fitness, hospitality, or aviation being advantageous - Possess excellent communication skills and the ability to connect with people effectively - Goal-oriented with a presentable demeanor to represent FitClub Gym professionally FitClub Gym is a dynamic fitness establishment dedicated to providing top-notch services and facilities to its members. Join our team and be a part of a vibrant and motivated work environment that values teamwork and individual growth. To apply for the Sales Executive position at FitClub Gym, please send your CV to hr@fitclub.in. This is a full-time job opportunity located in Gurgaon.,
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posted 2 months ago

Gym Sales Manager

Bellator Group
experience1 to 5 Yrs
location
Haryana
skills
  • Visitor Management
  • Sales
  • Telephone Handling
  • Administrative Support
  • Customer Service
  • Appointment Coordination
  • Client Assistance
  • Membership Enrollment
  • ProblemSolving
  • Organizational Skills
Job Description
As a candidate for the position at FitClub, you will be responsible for various tasks related to visitor management, sales, customer service, and administrative support. Your key responsibilities will include: - **Visitor Management:** Greet and welcome visitors with a warm and friendly demeanor. Ensure all visitors feel valued and attended to from the moment they enter FitClub. - **Sales:** Promote and sell gym memberships to potential clients by providing information on membership benefits and gym facilities. Assist clients in choosing the best membership option to suit their needs. - **Telephone Handling:** Answer incoming phone calls in a courteous and professional manner. Provide accurate information or direct calls to the appropriate staff member as needed. - **Appointment Coordination:** Schedule and coordinate appointments and meetings for gym tours, personal training sessions, and other gym-related activities. - **Client Assistance:** Provide basic information about gym services, facilities, and programs to clients, employees, and visitors. Address and resolve customer inquiries promptly and efficiently. - **Administrative Support:** Assist with various administrative tasks, including data entry, filing, and maintaining the security and confidentiality of sensitive information. - **Customer Service:** Handle customer inquiries, complaints, and feedback professionally. Ensure customer satisfaction by addressing issues in a timely manner. - **Membership Enrollment:** Manage the front desk operations and assist clients visiting the gym with membership enrollment and orientation. - **Additional Duties:** Perform other duties as assigned to support the overall operations of FitClub. Qualifications required for this role include: - **Experience:** 1-5 years of work experience in a gym or similar environment. - **Appearance:** Presentable candidates preferred. - **Communication Skills:** Strong verbal and written communication skills. - **Problem-Solving:** Effective problem-solving abilities. - **Organizational Skills:** Excellent organizational skills with attention to detail. - **Industry Background:** Candidates with a background in the gym experience are highly preferred.,
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posted 2 months ago

Gym Sales Consultant

Mindtel Global
experience2 to 6 Yrs
location
Haryana
skills
  • organization
  • lead generation
  • time management
  • negotiation
  • sales strategies
  • sales
  • fitness
  • negotiation skills
  • communication
  • customer service
  • team collaboration
  • interpersonal skills
  • communication skills
  • gym
  • fitness knowledge
  • crm software
Job Description
As a part of Mindtel, a leading fitness organization in India, your role will involve developing and maintaining strong relationships with prospective clients to generate sales. You will conduct needs analysis, assess customer fitness requirements, and effectively present gym services and memberships to potential customers. Handling inquiries and providing excellent customer service to enhance customer experiences will be crucial, along with utilizing CRM tools to track sales leads and customer interactions. Your goal will be to achieve and exceed sales targets and performance metrics, conducting tours of the facility to showcase the amenities and services, and providing prospects with informative and persuasive communication about fitness offerings. Your qualifications for this role should include a high school diploma or equivalent, with a degree in business, marketing, or related field being a plus. Proven experience in a sales or customer service role, preferably in the fitness industry, will be beneficial. Strong interpersonal and communication skills, proficiency in using CRM software and Microsoft Office Suite, and a passion for fitness and a healthy lifestyle are also essential. You should have strong negotiation skills, be self-motivated, results-oriented, and able to work in a team environment. Key Responsibilities: - Develop and maintain strong relationships with prospective clients to generate sales. - Conduct needs analysis and assess customer fitness requirements. - Present gym services and memberships effectively to potential customers. - Handle inquiries and provide excellent customer service. - Utilize CRM tools to track sales leads and customer interactions. - Achieve and exceed sales targets and performance metrics. - Conduct tours of the facility and showcase amenities and services. - Provide informative and persuasive communication about fitness offerings. - Collaborate with marketing teams for promotional campaigns. - Collect customer feedback to enhance service delivery. - Organize and participate in promotional events and workshops. - Maintain knowledge of fitness trends and industry developments. - Assist in onboarding new gym members. - Actively participate in team meetings and training sessions. - Contribute to maintaining a positive gym environment. Qualifications: - High school diploma or equivalent; degree in business, marketing, or related field is a plus. - Proven experience in a sales or customer service role, preferably in the fitness industry. - Strong interpersonal and communication skills. - Proficient in using CRM software and Microsoft Office Suite. - Passion for fitness and a healthy lifestyle. - Strong negotiation skills with a results-oriented mindset. - Self-motivated and driven to achieve sales goals. - Ability to work in a team and contribute positively to the workplace. - Excellent time management and organizational skills. - Willingness to work flexible hours, including weekends and holidays. - Basic knowledge of fitness equipment and workout programs. - Customer-oriented mindset with a commitment to providing exceptional service. - Ability to handle objections and provide effective solutions. - Prior experience in lead generation and closing sales is preferred. - Positive attitude with a strong desire to succeed.,
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posted 2 months ago
experience2 to 6 Yrs
location
Haryana
skills
  • Sales
  • Communication
  • Interpersonal Skills
  • Customer Service
Job Description
As a Sales Consultant, your primary role is to achieve and exceed sales targets within the given timeline. You will be responsible for generating revenue from various sources such as memberships, personal training, and supplementary services. Your duties will include attending to walk-ins resulting from marketing efforts and ensuring a high conversion rate. In case of objections or concerns from potential members, you must address them effectively and escalate to the Sales Manager or General Manager when necessary. It is essential to ensure a smooth handover of ongoing prospects during shift changes and issue welcome kits while maintaining proper documentation with member signatures. - Proven experience in sales or a related field - Strong communication and interpersonal skills - Ability to work in a target-driven environment - Excellent customer service skills The company offers a range of benefits including a flexible schedule, paid sick time, and paid time off. Additionally, there is a compensation package that includes performance bonuses and quarterly bonuses. The working schedule may vary between day shift, evening shift, fixed shift, or morning shift. Please note that the work location is in person. If you are looking for a dynamic role where you can utilize your sales skills and enjoy a competitive compensation package and benefits, this position might be the right fit for you. Please ensure to submit your application before the deadline on 22/06/2025.,
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posted 2 months ago
experience2 to 6 Yrs
location
Haryana
skills
  • Sales
  • Analytical skills
  • Time management
  • MS Office Suite
  • Adaptability
  • Fitness products
  • services
  • Verbal
  • written communication
  • Building rapport
  • Achieving sales goals
  • Negotiation
  • persuasion
  • Customerfocused mindset
Job Description
As a Sales Representative at Mindtel, you will play a crucial role in driving business growth and promoting our fitness programs and services. Your responsibilities will include: - Developing and implementing sales strategies to achieve business targets. - Engaging with potential clients to understand their fitness goals and needs. - Providing expert advice on our fitness programs and services. - Conducting presentations and demonstrations of our offerings to prospective clients. - Managing and cultivating relationships with existing clients to retain and expand memberships. - Reaching out to former members to encourage rejoining services. - Collaborating with the marketing team to create promotional materials and campaigns. - Monitoring and analyzing sales metrics to improve overall performance. - Attending fitness events and networking opportunities to promote our brand. - Handling customer inquiries and resolving any issues promptly. - Conducting market research to identify new sales opportunities. - Preparing reports on sales performance and forecasts for management. - Training and mentoring junior staff on sales processes and techniques. - Ensuring the fitness center is welcoming and maintains a positive atmosphere for clients. - Staying updated with industry trends and competitor offerings. Qualifications required for this role include: - Proven experience in sales, preferably in the fitness or health industry. - Strong understanding of fitness products and services. - Excellent verbal and written communication skills. - Ability to build rapport and foster lasting relationships with customers. - Demonstrated ability to achieve sales goals consistently. - Relevant certifications in fitness or sales are preferred. - Strong analytical skills to assess performance and market trends. - Ability to prioritize tasks and manage time effectively. - Team player with a positive attitude. - Strong negotiation and persuasion skills. - Proficiency in MS Office Suite (Word, Excel, PowerPoint). - Flexibility to work evenings and weekends as required. - Customer-focused mindset with a passion for helping others. - Ability to adapt to fast-paced work environments. - Knowledge of fitness technology and software is a plus. - High school diploma or equivalent; degree in business, marketing, or a related field is advantageous. Join Mindtel and be a part of a dynamic team dedicated to promoting health and wellness through innovative services and exceptional customer experiences.,
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posted 2 weeks ago

Personal Shopper

Shoppers Stop
experience1 to 5 Yrs
location
Haryana
skills
  • Customer Service
  • Sales
  • Retail Operations
  • Selling Skills
  • Communication Skills
  • Microsoft Office
  • Fashion Trends
Job Description
As a Personal Shopper, your role involves providing expert advice and delivering personalized customer service to individual shoppers. You will be responsible for motivating customers to visit the store regularly, guiding them through the shopping experience, and maintaining strong relationships before, during, and after the sale. Key Responsibilities: - Motivate customers to visit the store and make frequent purchases through various communication channels - Guide clients to products and services that suit their needs and desires based on current fashion trends and customized buying preferences - Provide exceptional customer service as a single point of contact, ensuring follow-up, follow-through, and commitment fulfillment - Contribute to sales growth by suggestive selling, upselling, and increasing the Item per ticket and Average Bill Value - Educate non-members about membership programs and drive black card enrollments Qualifications Required: - Excellent written and verbal communication skills in English - Dynamic and vibrant personality - Knowledge of or interest in fashion trends - High customer orientation and excellent selling skills - Basic computer skills and familiarity with Microsoft Office programs - Minimum 12th Pass; a degree in Fashion, Retail, Aviation, Hospitality, or related industry is preferred,
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posted 1 month ago
experience0 to 3 Yrs
location
Haryana
skills
  • Customer Service
  • Sales
  • Hospitality
  • Retail
Job Description
As a Customer Service Officer (CSO) at the gym in Gurgaon/Delhi/Noida, your role is crucial in providing a seamless and positive experience for members and visitors. You will be responsible for handling inquiries, managing memberships, resolving issues, and maintaining a welcoming atmosphere with a "Happy to Help" attitude. Key Responsibilities: - Conducting tours for potential members: Guide new visitors, provide detailed facility tours, introduce trainers, and facilitate trial sessions. Key Performance Indicators (KPIs): LMS adherence, CH-BT% (Trial/Walk-in conversion rate). - Membership Renewal & Retention: Follow up on expired/lapsed memberships, engage members for renewals. KPIs: Renewal %, Net Promoter Score (NPS). - Member Engagement & Satisfaction: Regularly interact with members, resolve queries, gather feedback, and escalate concerns where necessary. KPIs: Member retention rate, Customer satisfaction (NPS), Number of escalations per 100K footfall. - Compliance & Documentation: Ensure compliance with checklists such as Wooqer reporting, safety guidelines, and CRM usage. KPIs: Wooqer compliance fill rate >90%, FLS audit score. - Facility & Equipment Maintenance: Monitor cleanliness, report facility issues via ODIN tickets, and ensure timely resolution. KPIs: ODIN ticket open %, ODIN SLA breach rate, AN audit score. - Smooth Daily Operations: Ensure the gym is operational on time, manage check-ins, and assist with customer concerns. KPIs: On-time center opening %, CH-BT% (Trial/Walk-in attendance). - Handling Issues & Conflict Resolution: Address complaints/escalations related to membership, facility, and equipment. KPIs: Escalations handled successfully, % class cancellations due to facility issues. - Safety & Compliance: Adhere to fire, safety, and compliance regulations; Ensure timely injury reporting and staff training. KPIs: Adherence to FLS training, Number of injuries reported timely. In addition to these responsibilities, your day-to-day activities will include: - Morning Opening Duties: Ensure gym cleanliness, readiness, and equipment functionality. - Member Engagement: Welcome early members, assist with check-ins, answer queries. - Sales & Renewals: Conduct gym tours for walk-ins, follow up on potential memberships. - Admin & CRM Updates: Process renewals, cancellations, and track inquiries. - Peak Hour Management: Handle member queries, facility concerns, and escalations. - Closing Duties: Ensure facility cleanliness, safety checks, and closing procedure. Your dedication and attention to detail will contribute to the overall success of the gym and the satisfaction of its members and visitors.,
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posted 2 months ago

Head Business Clubs

DLF Hospitality
experience12 to 16 Yrs
location
Haryana
skills
  • Operations Management
  • Hospitality Management
  • Event Management
  • Team Development
  • Leadership
  • Compliance
  • Risk Management
  • Sales Marketing
  • PL Management
Job Description
Role Overview: You will be responsible for launching, managing, and expanding a network of business clubs across premium commercial buildings. Your role will involve overseeing the QSR "On The Go" brand, actively managing the Auditorium in Gurgaon, and preparing for future club openings in new cities. Key Responsibilities: - Lead the operational readiness, launch strategy, and ongoing management of existing and upcoming Business Clubs across locations. - Oversee end-to-end club operations, including meeting rooms, event spaces, bar, QSR lobby offerings, and catering to tenant offices. - Ensure seamless service delivery through cross-functional collaboration, efficient coordination, and adherence to service excellence standards. - Implement operational KPIs, compliance systems, and service benchmarks aligned with luxury hospitality standards. - Supervise daily member interactions, ensuring prompt and professional handling of queries, service requests, and feedback. - Maintain accurate member profiles and engagement data through CRM systems to enhance personalization and retention. - Analyze member feedback, operational data, and industry trends to drive service innovation and process improvements. - Implement best practices that enhance member engagement, operational efficiency, and profitability. - Lead, mentor, and develop multi-location teams across various functions. - Drive a high-performance culture through structured coaching, performance reviews, and leadership development. - Own the P&L for all Business Clubs, ensuring financial sustainability and growth across all revenue streams. - Develop and implement annual sales and marketing strategies for membership, event bookings, catering contracts, and QSR operations. - Act as the strategic face of the Business Clubs, representing the clubs at industry forums and corporate events. - Ensure adherence to all statutory, legal, and brand compliance requirements, including occupational health and safety standards. Qualification Required: - Graduate in Hospitality, Business Administration, or related field from a recognized university. - Minimum 12 years of experience, with at least 5 years in senior multi-site hospitality/business club operations. - Deep expertise in P&L, sales/marketing, operations management, catering/event delivery, and QSR/lobby food services. - Track record in launching new sites, managing large teams, and engaging senior property management or landlord stakeholders. - Willingness and ability to travel and work from multiple locations, forming new teams and leading launches as required (all travel arrangements will be company-sponsored).,
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posted 2 months ago
experience0 to 4 Yrs
location
Haryana
skills
  • Lead Generation
  • Customer Engagement
  • Promotion Outreach
  • Social Event Support
Job Description
As a Promotional Staff Member for our gym/fitness brand, you will play a crucial role in driving memberships and creating excitement about our services. Your main responsibilities will include: - Actively promoting gym memberships, programs, and offers both inside the gym and in various locations such as malls, events, offices, and residential areas. You will distribute flyers, set up promotional booths, and engage with people in a friendly manner. - Collecting contact details of interested prospects, following up with them, and assisting in scheduling free trials or demo classes. - Providing support for gym events such as fitness challenges, open houses, and wellness fairs. - Engaging with customers by explaining gym services, pricing plans, and benefits clearly. You will also answer basic fitness-related questions and direct prospects to trainers or the sales team. The working hours for this position are flexible and may include evenings or weekends depending on promotional events. The compensation includes a base salary (hourly/daily/monthly) along with incentives/commissions based on leads and membership conversions. This opportunity is available in Sector 52, near Artemis Hospital, Gurgaon, and is open to individuals looking for job types such as Fresher, Part-time, Internship, or Contractual/Temporary. The contract length for this position is 1 month with an expected 18 hours per week of work in person.,
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