8 Membership Retention Jobs nearby Faridabad

Job Title: Inside Sales Representative Location: Sec-65, GurgaonDepartment: Growth && StrategyLanguages - Telugu, Kannada, Tamil, Marathi, Gujarati, English && HindiSalary: Up to 28k in hand + ESIC/PF + Insurance + Incentives and other performance bonus Job Summary:We are seeking a dynamic Inside Sales Representative to drive customer acquisition, retention, and revenue growth for our rapidly expanding e-grocery platform. You will engage with potential and existing customers through calls, emails, and digital channels to promote our services, handle inquiries, and ensure a seamless shopping experience. Key Responsibilities:1. Sales && Revenue Generation Proactively reach out to leads (both cold and warm) via calls to convert them into paid customers. Upsell and cross-sell products (e.g., subscription plans, bulk orders, premium items). Achieve weekly/monthly sales targets and KPIs (conversion rate, average order value, retention && reactivation).2. Customer Engagement && Retention Build strong relationships with customers through personalized interactions. Follow up with inactive users to encourage repeat purchases. Promote loyalty programs, referral bonuses, and special discounts.3. Order && Query Handling Assist customers with order placement. Resolve payment-related issues (failed transactions, promo code errors).4. Campaign Execution && Promotions Educate customers about ongoing deals, festive offers, and membership benefits. Execute outbound sales campaigns (B2C and B2B segments). Gather customer feedback to improve sales strategies.5. Reporting && CRM Management Maintain accurate records of customer interactions using the in-house tools. Track sales performance metrics and provide insights to the management team. Skills && Qualifications: Experience: 1-3 years in inside sales, tele-sales, or e-commerce sales (preferably in grocery, FMCG, or retail). Communication: Excellent verbal and written skills (English + regional language preferred). Tech-Savvy: Comfortable using CRM tools, Excel. Persuasion && Negotiation: Ability to influence buying decisions. Customer-Centric: Strong problem-solving skills with a focus on customer satisfaction. Own Laptop(Mandatory) Preferred requirements: Prior experience in e-grocery, food delivery, or FMCG sales. Knowledge of digital payment systems and e-commerce trends.Perks && Benefits: Competitive salary + performance-based incentives.Flexible work options (Roaster Model) Career growth opportunities in sales and business development. HR Deepti8591302109, 8810395209Aasaanjobs pvt ltd

As a Facility Head for a Co-working space, your role involves overseeing day-to-day operations to ensure smooth functioning and support for members, directly impacting membership growth and retention. Your key responsibilities include: - Client Relation: - Addressing client queries promptly to maintain a healthy client relationship. - Office Space: - Utilizing the office space efficiently based on the layout plan and requirements. - Front Office/Reception Area: - Maintaining records of inward/outward visitors, consumable/non-consumable material, assets, and courier records. - Inventory: - Keeping proper records of pantry, housekeeping material, stationary, assets, etc. - Vendor Onboarding: - Onboarding new vendors to improve services in a cost-effective manner. - Trainings: - Organizing training sessions for staff to ensure smooth operations. - SOPs: - Developing and implementing SOPs for positive outcomes. - Utilities: - Certifying all vendor bills related to services. - Budgeting and Reports: - Preparing monthly budgets and reports related to operations. - Events: - Organizing events seamlessly. - Liaising: - Collaborating with the building management team for operational support. - AMC/Contracts: - Managing and renewing AMC/contracts in a timely manner. - Billing Cycle: - Ensuring timely billing to clients and collections for smooth operations. - Sales/Marketing: - Coordinating with channel partners and acquiring new clients for business growth. Experience: - Total work: 1 year (Preferred) Work Location: - In person Expected Start Date: - 01/12/2025 Please note that the job type is full-time. As a Facility Head for a Co-working space, your role involves overseeing day-to-day operations to ensure smooth functioning and support for members, directly impacting membership growth and retention. Your key responsibilities include: - Client Relation: - Addressing client queries promptly to maintain a healthy client relationship. - Office Space: - Utilizing the office space efficiently based on the layout plan and requirements. - Front Office/Reception Area: - Maintaining records of inward/outward visitors, consumable/non-consumable material, assets, and courier records. - Inventory: - Keeping proper records of pantry, housekeeping material, stationary, assets, etc. - Vendor Onboarding: - Onboarding new vendors to improve services in a cost-effective manner. - Trainings: - Organizing training sessions for staff to ensure smooth operations. - SOPs: - Developing and implementing SOPs for positive outcomes. - Utilities: - Certifying all vendor bills related to services. - Budgeting and Reports: - Preparing monthly budgets and reports related to operations. - Events: - Organizing events seamlessly. - Liaising: - Collaborating with the building management team for operational support. - AMC/Contracts: - Managing and renewing AMC/contracts in a timely manner. - Billing Cycle: - Ensuring timely billing to clients and collections for smooth operations. - Sales/Marketing: - Coordinating with channel partners and acquiring new clients for business growth. Experience: - Total work: 1 year (Preferred) Work Location: - In person Expected Start Date: - 01/12/2025 Please note that the job type is full-time.

Key Responsibilities  1. Convert walk-ins, inbound calls, and online leads into active memberships. 2. Achieve and exceed monthly and quarterly sales targets. 3. Build and maintain strong relationships with members and potential clients to encourage retention and referrals. 4. Deliver exceptional customer service during every stage of the client journey from inquiry to membership activation. 5. Maintain accurate records of leads, follow-ups, and conversions in the CRM system. 6. Collaborate with the operations and marketing teams to ensure a seamless client experience and effective campaign execution.  Skills Required 1. Proven sales experience (preferably in fitness, wellness, hospitality, or a client-facing role). 2. Excellent communication and negotiation skills with a confident, persuasive approach. 3. Goal-oriented and self-motivated, with a passion for achieving and exceeding targets. 4. Positive attitude and ability to thrive in a fast-paced, target-driven environment. 5. Strong interpersonal skills and the ability to connect with clients of all backgrounds. 6. Basic computer literacy and familiarity with CRM tools or lead management systems.

Role Overview: You will be responsible for acquiring and managing international buyers and suppliers, driving membership sales, and expanding Tradologie.com's global footprint. The ideal candidate will have strong sales acumen, experience in B2B sales, and a deep understanding of international trade dynamics. Key Responsibilities: - Identify and approach potential international buyers and suppliers to onboard them as Tradologie.com members. - Conduct sales calls, virtual meetings, and product demonstrations to showcase the benefits of the membership program. - Achieve and exceed monthly sales targets by converting leads into active members. - Build and maintain strong relationships with international clients, ensuring a high level of customer satisfaction. - Address client queries, provide product support, and assist them in leveraging the platform effectively. - Drive member engagement and retention through consistent follow-ups and personalized support. - Conduct research on international trade markets to identify potential business opportunities. - Generate high-quality leads through digital outreach, trade shows, business networking, and referrals. - Stay updated on industry trends, competitor activities, and global procurement practices. - Maintain and update the CRM system with lead status, sales activities, and client interactions. - Provide regular reports on sales performance, challenges, and market insights. - Work closely with internal teams to enhance customer onboarding and experience. Qualification Required: - Strong experience in international B2B sales, trading, or e-commerce. - Excellent communication and negotiation skills with a global mindset. - Ability to work in a fast-paced, target-driven environment. - Knowledge of international trade, procurement, and business networking. - Proficiency in CRM tools, lead management, and sales reporting. - Self-motivated, proactive, and customer-focused approach. About Tradologie.com: Tradologie.com is a leading B2B e-commerce platform transforming global trade by connecting bulk buyers and suppliers in a seamless, transparent, and efficient manner. Their tech-driven platform eliminates intermediaries, optimizes procurement, and enhances global business opportunities. Role Overview: You will be responsible for acquiring and managing international buyers and suppliers, driving membership sales, and expanding Tradologie.com's global footprint. The ideal candidate will have strong sales acumen, experience in B2B sales, and a deep understanding of international trade dynamics. Key Responsibilities: - Identify and approach potential international buyers and suppliers to onboard them as Tradologie.com members. - Conduct sales calls, virtual meetings, and product demonstrations to showcase the benefits of the membership program. - Achieve and exceed monthly sales targets by converting leads into active members. - Build and maintain strong relationships with international clients, ensuring a high level of customer satisfaction. - Address client queries, provide product support, and assist them in leveraging the platform effectively. - Drive member engagement and retention through consistent follow-ups and personalized support. - Conduct research on international trade markets to identify potential business opportunities. - Generate high-quality leads through digital outreach, trade shows, business networking, and referrals. - Stay updated on industry trends, competitor activities, and global procurement practices. - Maintain and update the CRM system with lead status, sales activities, and client interactions. - Provide regular reports on sales performance, challenges, and market insights. - Work closely with internal teams to enhance customer onboarding and experience. Qualification Required: - Strong experience in international B2B sales, trading, or e-commerce. - Excellent communication and negotiation skills with a global mindset. - Ability to work in a fast-paced, target-driven environment. - Knowledge of international trade, procurement, and business networking. - Proficiency in CRM tools, lead management, and sales reporting. - Self-motivated, proactive, and customer-focused approach. About Tradologie.com: Tradologie.com is a leading B2B e-commerce platform transforming global trade by connecting bulk buyers and suppliers in a seamless, transparent, and efficient manner. Their tech-driven platform eliminates intermediaries, optimizes procurement, and enhances global business opportunities.

Role Overview: You are a dynamic and results-driven Manager International Membership Sales (Agrocommodities) at Tradologie.com, a next-generation B2B procurement platform. Your role involves driving the acquisition and retention of global suppliers and buyers on the platform through expertise in B2B sales, international trade, and membership-driven business models. You should have a strong understanding of global markets, exceptional sales acumen, and the ability to build long-term relationships with international clients. Key Responsibilities: - Membership Sales & Business Development: - Identify, prospect, and onboard international buyers and suppliers for Tradologie.com's membership program. - Develop and execute sales strategies to meet and exceed membership sales targets. - Conduct presentations and product demonstrations for potential clients. - Client Relationship Management: - Build strong relationships with international traders, exporters, importers, and manufacturers. - Understand customer needs, address concerns, and provide tailored membership solutions. - Ensure high levels of customer satisfaction and retention. - Market Expansion & Strategic Growth: - Conduct market research to identify new opportunities in international trade. - Develop partnerships with trade associations, chambers of commerce, and industry bodies. - Represent Tradologie.com at global trade fairs, exhibitions, and networking events. - Sales Process & Reporting: - Maintain an accurate sales pipeline and track key metrics. - Use CRM tools to manage customer interactions and follow-ups. - Provide regular reports on membership sales performance and market insights. Qualification Required: - Strong B2B international sales experience, preferably in e-commerce, trading, or procurement. - Excellent communication and negotiation skills with a global perspective. - Ability to work in a fast-paced and target-driven environment. - Strong understanding of international trade dynamics and market entry strategies. - Experience in CRM tools, lead management, and sales analytics. - Self-motivated, proactive, and results-oriented approach. Additional Details of the Company: Omit this section as no additional details of the company are mentioned in the provided Job Description.,

Role Overview: As the Vice President (SVP) of Growth & Strategy at "Riana Tower" and "Riana Qube" in the premium office spaces and coworking industry, your role will be pivotal in expanding market reach, driving revenue growth, and establishing a leading position in the industry. Key Responsibilities: - Develop and execute growth strategies to expand market share and increase occupancy rates. - Identify and establish strategic partnerships with real estate developers, investors, and corporate clients. - Oversee branding and marketing initiatives to enhance the company's position in the coworking industry. - Drive customer acquisition, retention, and engagement through data-driven insights and innovative marketing strategies. - Lead and mentor cross-functional teams to achieve business objectives. - Optimize pricing, membership models, and operational efficiencies to maximize revenue streams. - Stay ahead of industry trends and leverage emerging opportunities for business expansion. - Build strong relationships with key stakeholders, investors, and strategic partners. - Monitor and analyze competitor strategies and market developments to maintain a competitive edge. - Ensure the company's financial health and long-term growth sustainability. Qualifications & Experience: - Proven experience in a senior leadership role within a top coworking/premium office spaces firm. - Deep understanding of the coworking and flexible office space industry. - Expertise in business development, growth strategies, and scaling operations. - Strong leadership, decision-making, and strategic planning skills. - Experience in corporate partnerships, real estate negotiations, and market expansion. - Strong analytical mindset with a data-driven approach to decision-making. - Excellent communication, negotiation, and relationship-building skills. - Demonstrated track record of driving revenue growth and market leadership. Preferred Qualifications: - MBA or equivalent in Business, Real Estate, or Marketing. - Experience working with high-growth coworking start-ups or large coworking enterprises. - Strong industry network and established relationships with key stakeholders. If you are passionate about driving growth and strategy in the premium office spaces and coworking industry, this role at "Riana Tower" and "Riana Qube" presents an exciting opportunity for you to make a significant impact.,

As a candidate for the role at a global 24/7 co-ed gym franchise headquartered in New Delhi, with over 5,000 locations in more than 40 countries, your focus will be on ensuring the growth and success of 5 to 6 centers in Gurgaon. With your at least 15 years of relevant experience in the fitness industry, you will be responsible for various key aspects of the business in Gurgaon. **Key Responsibilities:** - **Operational Oversight:** - Ensure seamless day-to-day operations across all assigned clubs. - Conduct regular audits and club visits to evaluate cleanliness, equipment maintenance, team performance, and overall member experience. - **Team Leadership & Performance Management:** - Lead, coach, and mentor Club Managers, Fitness Managers, and key staff. - **Sales & Revenue Management:** - Set and review monthly/quarterly targets for membership sales, personal training (PT) sales, and renewals. - Support club-level teams in marketing efforts, lead generation, and conversion tracking. - **Fitness Program Development:** - Oversee execution of general training and personal training programs across all clubs. - Track PT session targets and manage incentive structures in coordination with Club and Fitness Managers. - **Member Experience & Retention:** - Monitor member satisfaction, feedback, and complaints. - **Financial & Administrative Management:** - Oversee club budgets, operating expenses, and ensure cost control without compromising service quality. **Qualifications Required:** - Minimum 10 years of sales experience in the fitness industry. **Key Performance Indicators (KPIs) to Track:** - Monthly membership and PT revenue vs. targets. - Club-level audit scores and compliance. - Staff retention and performance evaluation scores. - Member retention and satisfaction (renewal rate, NPS). - Operational efficiency (expense management, downtime, etc.). This is a full-time position with benefits such as cell phone reimbursement. The work location is in person. If you are looking to be part of a dynamic team in the fitness industry and have a passion for driving growth and success in a supportive gym environment, this role in Gurgaon could be the perfect fit for you. As a candidate for the role at a global 24/7 co-ed gym franchise headquartered in New Delhi, with over 5,000 locations in more than 40 countries, your focus will be on ensuring the growth and success of 5 to 6 centers in Gurgaon. With your at least 15 years of relevant experience in the fitness industry, you will be responsible for various key aspects of the business in Gurgaon. **Key Responsibilities:** - **Operational Oversight:** - Ensure seamless day-to-day operations across all assigned clubs. - Conduct regular audits and club visits to evaluate cleanliness, equipment maintenance, team performance, and overall member experience. - **Team Leadership & Performance Management:** - Lead, coach, and mentor Club Managers, Fitness Managers, and key staff. - **Sales & Revenue Management:** - Set and review monthly/quarterly targets for membership sales, personal training (PT) sales, and renewals. - Support club-level teams in marketing efforts, lead generation, and conversion tracking. - **Fitness Program Development:** - Oversee execution of general training and personal training programs across all clubs. - Track PT session targets and manage incentive structures in coordination with Club and Fitness Managers. - **Member Experience & Retention:** - Monitor member satisfaction, feedback, and complaints. - **Financial & Administrative Management:** - Oversee club budgets, operating expenses, and ensure cost control without compromising service quality. **Qualifications Required:** - Minimum 10 years of sales experience in the fitness industry. **Key Performance Indicators (KPIs) to Track:** - Monthly membership and PT revenue vs. targets. - Club-level audit scores and compliance. - Staff retention and performance evaluation scores. - Member retention and satisfaction (renewal rate, NPS). - Operational efficiency (expense management, downtime, etc.). This is a full-time position with benefits such as cell phone reimbursement. The work location is in person. If you are looking to be part of a dynamic team in the fitness industry and have a passion for driving growth and success in a supportive gym environment, this role in Gurgaon could be the perfect fit for you.

As a Sales & Client Relations Manager at The Berry Coworks, you will play a crucial role in driving sales, fostering client relationships, and building thriving communities at our upcoming Noida facility. **Key Responsibilities:** - Drive sales of coworking memberships, private cabins, and meeting/event spaces. - Build and nurture client relationships to maximize retention, referrals, and satisfaction. - Develop strong relationships with brokers, IPCs, and aggregators to drive sales and expand market reach. - Plan and execute community events, workshops, and engagement initiatives. - Develop sales pitches, proposals, and strategies for corporate and startup clients. - Partner with business leaders to achieve revenue and growth objectives. - Manage client onboarding, handle queries, and gather feedback. - Maintain accurate sales pipelines in CRM and prepare regular reports/forecasts. **Skills & Qualifications:** - 4-8 years of proven experience in sales, business development, or client servicing (coworking, hospitality, or real estate experience preferred). - Strong communication, presentation, and negotiation skills. - Event planning and client engagement management experience. - Self-motivated, target-driven, and able to work independently with minimal supervision. - Strong organizational skills with the ability to multitask effectively. Joining The Berry Coworks team will provide you with the opportunity to be part of a fast-growing coworking brand, direct exposure to business leaders, founders, and entrepreneurs, competitive salary with performance-based incentives, and a vibrant, collaborative, and growth-oriented work environment. This is a full-time position based in Noida.,

As a Team Lead Membership at Carelon Global Solutions India, you will be responsible for managing the leader communication strategy and internal communication messaging for leaders. You will work closely with stakeholders to drive strategic growth goals and ensure successful communication of organizational initiatives. Your role will involve overseeing a team of 18 associates and ensuring delivery of projects from a time, cost, and quality perspective. You must have in-depth knowledge of the US Health Care business and prior experience in people management. **Key Responsibilities:** - Ensure successful communication of organizational initiatives and projects to employees and stakeholders - Achieve individual SLA targets and account level collective targets for the team - Drive continuous process improvements and lead Lean and Kaizen projects - Oversee day-to-day operations and ensure team utilization targets are met - Organize team-building activities and ensure 100% adherence to process specifications - Manage employee retention and engagement, contribute to recruitment, and conduct performance evaluations - Coach and mentor team members when needed **Qualifications:** - Bachelor's or Master's degree - 8+ years of overall experience with a minimum of 3+ years in a people manager role - Experience in US Healthcare / Enrollment & Billing is a must - Preferably male candidates **Skills and Competencies:** - Ability to serve as the operations point of contact for day-to-day operations - Strong analytical skills for inventory management and workforce deployment - Excellent data management and presentation skills (MS Office) - Track and report performance data to internal leaders and partners - Manage new hire associates and plan training accordingly - Foster innovation and enhancements, and push for continuous improvements - Agile, solution-centric, and inclusive mindset - Flexible to work night shifts or from the office At Carelon Global Solutions, we offer a world of limitless opportunities to our associates. Our culture focuses on learning, development, innovation, and well-being, providing a comprehensive range of rewards and recognitions, competitive health insurance, and best-in-class workspaces. We are an equal opportunity employer, committed to fostering diversity and inclusion in the workplace. If you require reasonable accommodation during the interview process, please request the Reasonable Accommodation Request Form.,

As the Head of E-commerce (D2C) at our company, your primary responsibility will be to lead and scale our direct-to-consumer digital business. You will own the complete D2C customer journey, from acquisition to retention, across all digital channels. Your role will involve driving revenue growth, optimizing conversion rates, enhancing website performance, and ensuring seamless brand experiences online. Key Responsibilities: - **Strategic Leadership**: - Own the D2C e-commerce P&L, focusing on driving topline growth and profitability. - Define and execute the D2C digital growth strategy aligned with company objectives. - Collaborate cross-functionally with Marketing, Product, Tech, Logistics, and Customer Service teams. - **Website & Platform Management**: - Oversee the development, optimization, and maintenance of the e-commerce platform (e.g., Shopify, Magento, WooCommerce). - Lead UX/UI enhancements to drive engagement, AOV, and conversion rates. - Ensure seamless mobile and desktop experiences. - **Performance Marketing & Customer Acquisition**: - Collaborate with internal or external paid media teams on performance marketing (Search, Social, Display, Affiliate). - Optimize Customer Acquisition Cost (CAC) and Return on Advertising Spend (ROAS) using a data-driven approach. - Identify and test new customer acquisition channels. - **Retention & CRM**: - Own email marketing, SMS, and loyalty programs to drive repeat purchases and Customer Lifetime Value (LTV). - Build segmented customer journeys and automated lifecycle marketing flows. - **Analytics & Reporting**: - Monitor KPIs (e.g., traffic, Conversion Rate (CVR), Average Order Value (AOV), Lifetime Value (LTV), churn) and generate actionable insights. - Conduct regular performance reviews and report to leadership. - **Operations & Fulfillment**: - Coordinate with supply chain and logistics to ensure timely delivery and inventory health. - Optimize order fulfillment, returns, and customer service processes for efficiency and satisfaction. - **Team Leadership**: - Build, mentor, and lead a high-performing D2C e-commerce team. - Manage external vendors, agencies, or freelancers where applicable. Qualifications & Experience: - 7+ years in e-commerce, with at least 3+ years in a senior or leadership D2C role. - Proven experience scaling D2C brands or digital businesses. - Strong understanding of performance marketing, conversion optimization, CRM, and e-commerce tech stacks. - Proficiency in web analytics tools (e.g., GA4, Shopify Analytics, Hotjar). - Exceptional project management and cross-functional collaboration skills. - Data-driven, customer-focused, and results-oriented mindset. Preferred Qualifications: - Experience with international D2C expansion or marketplaces. - Background in [industry-specific] vertical (e.g., beauty, fashion, CPG, wellness). - Familiarity with subscription or membership models. - Prior experience in high-growth startups or scale-ups. Please note: The company offers a competitive salary with performance bonuses, the opportunity to shape and grow a fast-scaling digital business, and a collaborative, innovative, and agile work culture. Additionally, health benefits, employee discounts, and other perks are provided.,

You will be responsible for overseeing the operations of 5 to 6 gym centers in Gurgaon, focusing on P&L, Sales, Operations, Team Management, and overall Growth. Your key responsibilities will include: - Operational Oversight: - Ensure smooth day-to-day operations in all assigned clubs. - Conduct regular audits and club visits to assess cleanliness, equipment maintenance, team performance, and member experience. - Team Leadership & Performance Management: - Lead, coach, and mentor Club Managers, Fitness Managers, and key staff members. - Sales & Revenue Management: - Establish and review monthly/quarterly targets for membership sales, personal training (PT) sales, and renewals. - Support club-level teams in marketing efforts, lead generation, and conversion tracking. - Fitness Program Development: - Supervise the implementation of general training and personal training programs in all clubs. - Monitor PT session targets and manage incentive structures in collaboration with Club and Fitness Managers. - Member Experience & Retention: - Monitor member satisfaction, feedback, and complaints to enhance member experience and retention. - Financial & Administrative Management: - Manage club budgets, operating expenses, and ensure cost control while maintaining service quality. Key Performance Indicators (KPIs) to Track: - Monthly membership and PT revenue vs. targets - Club-level audit scores and compliance - Staff retention and performance evaluation scores - Member retention and satisfaction (renewal rate, NPS) - Operational efficiency (expense management, downtime, etc.) Qualifications Required: - Minimum 15 years of relevant experience in the Fitness Industry The company is a global 24/7 co-ed gym franchise with a focus on a "small box" gym concept, high-quality equipment, and a supportive environment. Headquartered in New Delhi since 2001, the company operates over 5,000 locations in more than 40 countries. Job Type: Full-time Benefits: - Cell phone reimbursement Experience: - Sales in Fitness Industry: 10 years (Required) Work Location: In person,

FitClub is seeking a target-driven Sales Manager to be a part of the vibrant team. You will be instrumental in fostering the growth of our fitness community by converting leads into loyal members, meeting monthly sales objectives, and ensuring a seamless onboarding experience for every new client. Key Responsibilities: - Convert walk-ins, inbound calls, and online leads into active memberships. - Exceed monthly and quarterly sales targets. - Cultivate and nurture strong relationships with members and potential clients to drive retention and referrals. - Provide exceptional customer service throughout the client journey from initial inquiry to membership activation. - Maintain accurate records of leads, follow-ups, and conversions in the CRM system. - Collaborate with operations and marketing teams to guarantee a smooth client experience and successful campaign execution. Qualifications Required: - Proven sales experience (preferably in fitness, wellness, hospitality, or client-facing roles). - Excellent communication and negotiation skills with a confident, persuasive demeanor. - Goal-oriented and self-motivated, demonstrating a passion for achieving and surpassing targets. - Positive attitude and ability to thrive in a fast-paced, target-oriented environment. - Strong interpersonal skills and the capacity to engage with clients from diverse backgrounds. - Basic computer literacy and familiarity with CRM tools or lead management systems. Please note that this is a full-time position with the work location being in person.,

As a Customer Service Officer (CSO) at the gym in Gurgaon/Delhi/Noida, your role is crucial in providing a seamless and positive experience for members and visitors. You will be responsible for handling inquiries, managing memberships, resolving issues, and maintaining a welcoming atmosphere with a "Happy to Help" attitude. Key Responsibilities: - Conducting tours for potential members: Guide new visitors, provide detailed facility tours, introduce trainers, and facilitate trial sessions. Key Performance Indicators (KPIs): LMS adherence, CH-BT% (Trial/Walk-in conversion rate). - Membership Renewal & Retention: Follow up on expired/lapsed memberships, engage members for renewals. KPIs: Renewal %, Net Promoter Score (NPS). - Member Engagement & Satisfaction: Regularly interact with members, resolve queries, gather feedback, and escalate concerns where necessary. KPIs: Member retention rate, Customer satisfaction (NPS), Number of escalations per 100K footfall. - Compliance & Documentation: Ensure compliance with checklists such as Wooqer reporting, safety guidelines, and CRM usage. KPIs: Wooqer compliance fill rate >90%, FLS audit score. - Facility & Equipment Maintenance: Monitor cleanliness, report facility issues via ODIN tickets, and ensure timely resolution. KPIs: ODIN ticket open %, ODIN SLA breach rate, AN audit score. - Smooth Daily Operations: Ensure the gym is operational on time, manage check-ins, and assist with customer concerns. KPIs: On-time center opening %, CH-BT% (Trial/Walk-in attendance). - Handling Issues & Conflict Resolution: Address complaints/escalations related to membership, facility, and equipment. KPIs: Escalations handled successfully, % class cancellations due to facility issues. - Safety & Compliance: Adhere to fire, safety, and compliance regulations; Ensure timely injury reporting and staff training. KPIs: Adherence to FLS training, Number of injuries reported timely. In addition to these responsibilities, your day-to-day activities will include: - Morning Opening Duties: Ensure gym cleanliness, readiness, and equipment functionality. - Member Engagement: Welcome early members, assist with check-ins, answer queries. - Sales & Renewals: Conduct gym tours for walk-ins, follow up on potential memberships. - Admin & CRM Updates: Process renewals, cancellations, and track inquiries. - Peak Hour Management: Handle member queries, facility concerns, and escalations. - Closing Duties: Ensure facility cleanliness, safety checks, and closing procedure. Your dedication and attention to detail will contribute to the overall success of the gym and the satisfaction of its members and visitors.,

Role Overview: You will be responsible for launching, managing, and expanding a network of business clubs across premium commercial buildings. Your role will involve overseeing the QSR "On The Go" brand, actively managing the Auditorium in Gurgaon, and preparing for future club openings in new cities. Key Responsibilities: - Lead the operational readiness, launch strategy, and ongoing management of existing and upcoming Business Clubs across locations. - Oversee end-to-end club operations, including meeting rooms, event spaces, bar, QSR lobby offerings, and catering to tenant offices. - Ensure seamless service delivery through cross-functional collaboration, efficient coordination, and adherence to service excellence standards. - Implement operational KPIs, compliance systems, and service benchmarks aligned with luxury hospitality standards. - Supervise daily member interactions, ensuring prompt and professional handling of queries, service requests, and feedback. - Maintain accurate member profiles and engagement data through CRM systems to enhance personalization and retention. - Analyze member feedback, operational data, and industry trends to drive service innovation and process improvements. - Implement best practices that enhance member engagement, operational efficiency, and profitability. - Lead, mentor, and develop multi-location teams across various functions. - Drive a high-performance culture through structured coaching, performance reviews, and leadership development. - Own the P&L for all Business Clubs, ensuring financial sustainability and growth across all revenue streams. - Develop and implement annual sales and marketing strategies for membership, event bookings, catering contracts, and QSR operations. - Act as the strategic face of the Business Clubs, representing the clubs at industry forums and corporate events. - Ensure adherence to all statutory, legal, and brand compliance requirements, including occupational health and safety standards. Qualification Required: - Graduate in Hospitality, Business Administration, or related field from a recognized university. - Minimum 12 years of experience, with at least 5 years in senior multi-site hospitality/business club operations. - Deep expertise in P&L, sales/marketing, operations management, catering/event delivery, and QSR/lobby food services. - Track record in launching new sites, managing large teams, and engaging senior property management or landlord stakeholders. - Willingness and ability to travel and work from multiple locations, forming new teams and leading launches as required (all travel arrangements will be company-sponsored).,