A service station attendant's job description includes fueling vehicles, checking and refilling fluids, and providing minor maintenance such as washing windscreens and replacing tires. They are also responsible for customer service, including processing payments, and maintaining the cleanliness of the service station and its facilities.
Greet customers and provide prompt, friendly service.
Process customer payments using a cash register or other payment systems.
Assist customers with car-related issues and direct them to the appropriate services.
Dispense fuel and lubricants according to customer requests.
Check and maintain vehicle fluid levels (e.g., oil, antifreeze) and tire pressure.
Perform minor repairs like replacing tires, light bulbs, and windshield wiper blades.
Operate and maintain automated car wash facilities
Clean fuel pumps, driveways, and the surrounding area.
Stock store shelves with products and perform inventory checks.
Monitor fuel levels and report any issues to management.
Perform general upkeep, such as sweeping, trimming shrubs, and painting curbs.
Observational skills
Customer service
Communication
Problem-solving
Teamwork
Inventory management
Key Job Responsibilities
To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches.
Promote and maintain positive relations with all contacts, customers, and potential customers
Achieve desired level of productivity to meet & contribute towards branch profitability targets.
Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
Conduct promotional activities for marketing and drive referral programs for customer acquisition
Responsible to handle day to day transactions and valuables.
Maintain all data and records related to daily transactions
Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being
Knowledge, Skills & Attributes
Result Orientation
Customer Service & Retention Focus
Digital Mindset
Relationship Building
Process Knowledge/ Orientation
Effective Time Management
Cross Selling / Upselling Skills
Business Development
Communication Skills Proficiency in local language and English
Role Requirements
Educational Qualification Graduate 1 year experience in lending / financial services