82 Service Desk Associate Jobs in Mumbai

Job Title: Trainee Service Desk Engineer Company: Anunta TechnologyClient: LTFSLocation: Goregaon, MumbaiCompensation: 15,000 Gross / 14,100 Net Job Description: We are looking for a dedicated and technically sound L0 Application / Service Desk Executive to join our team and support our client, LTFS. The role involves handling client-side service desk operations, managing inbound and outbound calls, and providing basic application-level support. Key Responsibilities:* Handle client inbound and outbound calls for application/service desk support.* Log, track, and resolve incidents or escalate them as per defined SLAs.* Provide first-level troubleshooting and support for end-user issues.* Document all interactions and maintain accurate ticket records.* Coordinate with internal teams to ensure timely issue resolution.* Follow operational and process compliance as per Anunta and LTFS standards. Eligibility Criteria:Education: Graduate in IT or related field.Note: Candidates pursuing higher studies are not eligible. Experience: Fresher or up to 1 year of relevant experience. Technical Skills:Basic knowledge of SQL and HTML.Good understanding of computer systems and applications. Soft Skills:Good communication and interpersonal skills.Customer-focused and proactive approach. Work Schedule: Shift Timings: Rotational shifts (No night for Females)9:00 AM 6:00 PM11:00 AM 8:00 PM2:00 PM 9:00 AMWeek Off: RotationalMust be comfortable with 24x7 rotational shifts.

    Job Brief We are seeking a Front Desk Receptionist who will serve as the primary point of contact for managing office operations and ensuring smooth, professional, and efficient communication and administrative support across the organization. Key Responsibilities: Warmly welcome and professionally greet all clients, visitors, vendors, and job applicants, directing them to the appropriate person or meeting room promptly. Manage the multi-line phone system accurately direct calls, take detailed messages, and handle general inquiries in a polite and professional manner. Coordinate outgoing courier services and shipments. Monitor and respond to general inquiries received via the companys main email address. Manage meeting room bookings, ensuring rooms are prepared before and cleaned after scheduled meetings. Oversee visitor sign-in and sign-out procedures and ensure compliance with security protocols. Monitor and maintain office supply inventory (stationery and other items); place orders as needed while adhering to budget guidelines. Assist the Administrative and HR teams with basic data entry, filing, scanning, and photocopying tasks. Requirements: Proven experience in a corporate reception or front office role, preferably within a technical, corporate, or professional services environment. Excellent verbal and written communication skills in English. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong organizational skills, attention to detail, and the ability to multitask effectively under pressure. Professional demeanor and polished presentation. Experience: 4-5 years Location: Nerul MIDC, Navi Mumbai Education: Bachelor's Degree or Diploma in Administration,  Communication, or a related field. 

Marketing executives/ Customer Service Executive Timing - 10 to 7 ( Monday to Saturday ) 1) Fluent english speaking and writing2) Email drafting3) PC knowledge and Net surfing4) Follow up with customers to give rates and take orders Key Responsibilities: Respond to customer queries via phone, email, or chat. Resolve issues promptly and professionally. Provide accurate product and service information. Record and update customer interactions in the system. Escalate unresolved issues to the concerned teams. It is a desk job and no travel is involved. Only Females can Apply.

Position: Sales Coordinator Job Location: fort , MumbaiRoles & Responsibilities: .1 Prepare quotations, orders, samples, collaborating effectively with Salesrepresentatives and other departments, Works, Dealers, Clients.2. We work on Excel, Word, PPT, and SAP systems. Note:-   Your resume was seen to be relevant for the above position if interested kindly revert back with your updated resume with your basic information.Total Experience:Current Profile:Current CTC:Expected CTC:Notice Period:

About The Role Suryodaya Bank Apni Customer Support Team Ke Liye Energetic Aur Dedicated Candidates Hire Kar Raha Hai Jo Bank Customers Ko Calling Ke Through Support Provide Kar Saken. Is Role Me Aapko Customer Queries Solve Karni Hogi, Account Related Information Dena Hoga, Aur Banking Services Me Assistance Provide Karna Hoga. Key Responsibilities Bank Customers Ko Inbound Aur Outbound Calls Ke Through Support Provide Karna. Customer Ki Queries, Requests, Aur Complaints Ko Professionally Handle Karna. Account Information, Transaction Queries, Aur Basic Banking Issues Ko Resolve Karna. Customer Details Validate Karna Aur Accurate Information Provide Karna. System Me Customer Interaction Ka Proper Data Entry Aur Documentation Maintain Karna. Customer Satisfaction Ensure Karna Aur Smooth Support Experience Provide Karna. Team Leads Ko Daily Reports Aur Feedback Share Karna.

Location: Marine Lines Position : Front Desk ExecutiveWorking Days :- Monday to Friday (9.30am-6.30pm) Job Description:  Greet and welcome visitors and direct them appropriately. Answer, screen, and forward incoming phone calls. Manage front desk activities including couriers, mail handling, and visitor logs. Maintain office supplies inventory and place orders as needed. Support the HR and Admin team in scheduling meetings, preparing reports, and maintaining records. Assist in maintaining cleanliness and order in the reception and common areas. Coordinate with vendors and service providers for office maintenance needs. Regards , HR Shweta 99875 39077 com 

We are looking for a talented, diligent system administrator to maintain and administer our company's networked system of computers. The system administrator's responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring that all computing operations run with optimal performance and security. To be successful as a system administrator, you should have an excellent ability to solve problems using your in-depth understanding of information systems and computing solutions. The best system administrator will also be a team player, willing to handle all support requests with courtesy and professionalism. System Administrator Responsibilities: Configuring and maintaining the networked computer system, including hardware, system software, and applications. Ensuring data is stored securely and backed up regularly. Diagnosing and resolving hardware, software, networking, and system issues when they arise. Replacing and upgrading defective or outdated components when necessary. Monitoring system performance to ensure everything runs smoothly and securely. Researching and recommending new approaches to improve the networked computer system. Providing technical support when requested. Documenting any processes which employees need to follow in order to successfully work within our computing system. System Administrator Requirements: Relevant degree or diploma in Information systems or information technology. Microsoft MCSE certification or similar. Past experience administering server-side technology and networked computing systems. Familiarity with SQL and database operations.

As an experienced and detail-oriented IT Security Operations / Administrator at our team in Thane, you will play a crucial role in managing and maintaining the organization's IT security infrastructure. Your responsibilities will include: - Configure, monitor, and troubleshoot NGFW Firewalls, firewall management servers, remote VPN, IPsec and GRE VPNs, DNS security, cloud proxies, EDR/AV systems, and other security solutions. - Perform regular health checks of supported security solutions to ensure optimal performance. In addition, you will be responsible for incident and service management tasks such as: - Monitoring and updating the Service Desk tool (RFC/SR/IM) and promptly responding to email queries. - Participating in and supporting incident resolution calls. - Raising cases with OEMs for escalated or complex support issues. You will also be tasked with documentation and reporting duties, including: - Maintaining and updating Standard Operating Procedures (SOPs), device inventory (CMDB), and network diagrams. - Taking regular backups of all security-related solutions. Qualifications required for this role include: - 4 to 5 years of hands-on experience in IT Security Operations / Administration. - Strong technical knowledge and experience with firewalls, VPNs, cloud security, EDR/AV, and DNS security. - Familiarity with service management tools and incident/change request processes. - Strong analytical and troubleshooting skills. - Excellent communication skills and ability to work under pressure. - Ability to coordinate effectively with OEMs and internal stakeholders.,

Role Overview: You will be responsible for providing excellent customer service to clients in a timely and professional manner. Your primary goal will be to ensure customer satisfaction and retention through effective communication and problem-solving. Key Responsibilities: - Interact with customers via phone, email, and chat to address inquiries and resolve issues. - Manage customer accounts and update information as needed. - Collaborate with other departments to ensure a seamless customer experience. - Identify opportunities to upsell products or services to existing customers. - Keep detailed records of customer interactions and transactions. Qualifications Required: - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and a customer-centric approach. - Ability to multitask and prioritize in a fast-paced environment. - Previous experience in customer service or a related field is preferred. - Proficiency in MS Office and CRM software. (Note: No additional details of the company were provided in the job description.),

As a Service Desk Coordinator at Excis, you will play a crucial role in ensuring seamless communication between external customers/partners, internal engineering teams, and the service desk. Your responsibilities will include: - Serving as the primary point of contact for incidents, service requests, and hands-and-eyes support activities. - Facilitating daily communication and managing dispatch site tickets to ensure adherence to all SLA requirements. - Coordinating communications related to purchase order requests, ASO support, and other service needs. - Managing backfill arrangements and ensuring engineer availability during leave periods. In addition, you will be responsible for overseeing the efficient resolution of technical and operational issues, escalating when necessary, providing regular updates to stakeholders, and monitoring ServiceNow for SLA compliance. You will also be involved in preparing service performance reports, maintaining accurate documentation, and developing knowledge base articles and internal training materials. To be successful in this role, you should have: - 2-4 years of experience in a service desk, customer support, or service coordination role. - Solid hands-on experience with ServiceNow and familiarity with other IT ticketing systems. - Strong understanding of IT service management frameworks, with ITIL certification being an advantage. - Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. - Strong analytical skills, exceptional attention to detail, and the ability to manage multiple tasks and priorities simultaneously. - Customer-focused mindset with a proactive and solution-oriented approach. Your performance will be measured based on key performance indicators including customer/partner satisfaction scores, SLA adherence, ticket response and resolution timelines, ticket backlog reduction, and accuracy of documentation. Excis offers a supportive and growth-oriented culture where individual achievements fuel team success. You will have the opportunity to work in a dynamic environment, contribute to a global IT leader, and enhance user satisfaction and operational success. Competitive compensation and professional growth opportunities await you at Excis in India. Apply now to be part of our team and make a difference in IT support excellence!,

As a Service Delivery Ops Team Lead at Accenture, your role involves improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs through Cross-support in Workforce Management (WFM). You will be responsible for handling tasks such as help desk role, ticket resolution, and chat support to maximize performance levels and competency within the organization. Your key responsibilities include: - Driving activities to meet requirements such as timelines, quality, and costs, and completing tasks error-free and on time. - Supporting Operational Excellence within the team and liaising with the Operational Excellence Team as required. - Addressing quality and scope issues that may impact delivery and streamlining decision-making processes. - Understanding existing process metrics, such as SLA, OLA, and KPI, and improving the measurement system for effectiveness and transparency. - Escalating issues, seeking advice on complex problems, and ensuring Business Continuity and Disaster Recovery Plans are up to date. - Creating logical plans, realistic estimates, and schedules for activities or project segments. - Documenting progress, issues, and agreements, and performing Root Cause Analysis on issues faced. - Participating in internal or client initiatives related to the process and ensuring process dashboards are up-to-date. - Collaborating with internal and third-party stakeholders to achieve business goals. In this role, you will analyze and solve moderately complex problems, create new solutions, and understand the strategic direction set by senior management. Your primary interaction will be with your direct supervisor, and you may also interact with peers and management levels at a client or within Accenture. Guidance will be provided when determining methods and procedures for new assignments, and decisions made by you will often impact the team. You may manage small teams or work efforts at a client or within Accenture, and the role may require you to work in rotational shifts. Qualifications: - Graduation in any field - 7 to 11 years of experience in HRO processes supported by Accenture Please visit www.accenture.com for more information about Accenture and its services.,

As a Helpdesk Executive/CRE at Ulwe, Navi Mumbai, your main role will involve providing help desk services in the aviation industry. Your responsibilities will include: - Logging all service complaints related to buildings/terminals and forwarding them to respective teams for resolution within the agreed response time. - Ensuring clearance of all priority complaints according to standards. - Adhering to response times as per the agreed service level agreements. - Generating daily complaint log sheets through CMMS with unique numbers for easy tracking. - Attending to emergency calls and complaints promptly, escalating to Key Account Manager and NMIAL officials. - Updating contact numbers of key positions and escalation matrix biannually. - Intimating concerned individuals about equipment breakdowns and logging them in the AVIVO system. - Supervising preventative maintenance of personal security equipment and documenting related reports. Additionally, the ideal candidate for this position should possess: - Minimum graduation qualification - Minimum 2 years of experience in CRE profile or helpdesk role in the residential or hotel industry - Ability to work 9-hour shifts with 6 days working and rotational shifts In terms of communication, you should have excellent written and verbal skills to interact effectively with clients and internal teams. You will also be responsible for monitoring client/customer issues related to the engineering department and preparing regular reports on client activity. Technical proficiency with AVIVO software and Microsoft Office Suite is often required. For any further information, you can reach out to Nandini Bhitale at 9137841023 or email at Nandini.Bhitale@ocs.co.uk. Regards, Nandini Bhitale,

Role Overview: You will be working as a Front Desk Receptionist // Business Development Manager at a full-time, on-site position in Navi Mumbai. Your primary responsibilities will include managing receptionist duties, such as greeting visitors, handling phone calls, maintaining phone etiquette, performing clerical tasks, and ensuring the smooth operation of the front desk. In addition, you will be engaging in customer service, offering professional support, and participating in business development activities to contribute to the growth of the organization. Key Responsibilities: - Manage receptionist duties, including greeting visitors and handling phone calls - Ensure excellent phone etiquette and perform clerical tasks efficiently - Maintain organized records and contribute to the smooth operation of the front desk - Engage in customer service and provide professional support - Participate in business development initiatives to enhance organizational growth Qualification Required: - Proficiency in Phone Etiquette and handling Receptionist Duties - Strong Clerical Skills for organizing and maintaining records - Excellent Communication and Customer Service skills - Ability to multitask effectively and adapt to evolving priorities - A positive and professional demeanor, with attention to detail - Familiarity with business development strategies is a plus - High school diploma or equivalent; additional qualifications in business or administration are advantageous,

Job Description:The Front Desk Executive is the first point of contact for clients and visitors at Crown Veterinary Services Pvt. Ltd. This role requires excellent communication and organizational skills to ensure smooth front-office operations, client satisfaction, and effective coordination with the veterinary team. Key Responsibilities: Reception & Client Handling: Greet and welcome clients, ensuring a friendly and professional atmosphere. Assist pet owners with inquiries, appointment bookings, and service information. Maintain a positive and empathetic approach while handling client concerns. Appointment & Scheduling Management: Manage and schedule veterinary appointments efficiently. Confirm and remind clients of upcoming appointments. Coordinate with veterinarians and staff to manage daily workflow. Billing & Payments: Generate invoices and process payments via cash, card, or digital platforms. Maintain records of financial transactions and ensure accuracy in billing. Provide cost estimates to clients for treatments and procedures. Administrative Support: Maintain and update client records, including pet medical history. Manage front desk supplies and ensure cleanliness of the reception area. Assist in documentation, report preparation, and other clerical duties. Communication & Coordination: Answer phone calls and respond to emails in a timely manner) Coordinate with veterinary doctors, nurses, and other staff for smooth operations. Communicate important information regarding pet care services to clients. Compliance & Confidentiality: Ensure adherence to company policies and protocols. Maintain confidentiality of client and pet medical records. Qualifications & Skills: Bachelors degree or diploma in administration, hospitality, or a related field. Prior experience in a front desk, reception and customer service role (preferably in a veterinary clinic, hospital, or healthcare setting). Excellent verbal and written communication skills. Proficiency in MS Office (Word, Excel, Outlook) and appointment scheduling software Pet animal (Cats & Dogs) Friendly, compassionate, and customer-oriented personality. Interested candidates can send your resume on recruit@talismanstaffing.com or contact on 8451905311

Job Description: Telesales & Admin Executive Location: Mumbai, Bangalore, Delhi-NCR, Chennai, Hyderabad / Work from Home.Job Type: Full-TimeDepartment: Sales & OperationsIndustry: IT/ITES, BFSI, EdTech, Manufacturing, E-commerce, Real Estate.   We are looking for a multi-talented Telesales & Admin Executive to manage outbound/inbound sales calls and provide comprehensive administrative support. This is a dual-role perfect for an organized, energetic, and communicative professional who enjoys variety and wants to understand both the commercial and operational aspects of a business. The ideal candidate will be a self-starter comfortable in the fast-paced Indian business environment. Key Responsibilities Telesales & Customer Engagement (Approx. 60-70% of time) Outbound/Inbound Calls: Make outbound calls to a generated lead database and handle incoming customer inquiries. Sales Pitch & Conversion: Effectively communicate the product/service value proposition, handle objections, and close sales to achieve weekly/monthly targets. Lead Management: Qualify new leads, maintain a healthy sales pipeline, and conduct systematic follow-ups. Customer Relationship Management: Build and maintain positive relationships with customers over the phone. Data Entry in CRM: Accurately log all call details, customer interactions, and sales orders in the company's CRM or sales tracking system. Market Feedback: Report customer feedback, market trends, and common objections to the management team. Administrative Support (Approx. 30-40% of time) Documentation & Data Management: Prepare and maintain sales reports, invoices, quotations, and other business documents in MS Word/Excel. Customer Support: Handle basic customer queries via email and phone related to order status, invoices, etc. Vendor & Client Coordination: Liaise with vendors (e.g., for couriers, office supplies) and assist in client communication as needed. Office Management: Manage incoming and outgoing calls, emails, and correspondence. Maintain a tidy and organized office environment (if working on-site). Inventory & Logistics Support: Assist in maintaining inventory records and coordinating with logistics partners for dispatches. Team Support: Provide general administrative support to the management and sales team, including scheduling meetings, managing calendars, and preparing presentation materials. Required Skills & Qualifications Education: Minimum graduation (Bachelor's degree) in any discipline. Experience: 1 - 3 years of experience in a telesales, customer service, or admin executive role. Freshers with exceptional communication and organizational skills may be considered. Language Skills: Excellent verbal and written communication skills in English and Hindi. Preferred: Proficiency in a regional language (e.g., Tamil, Telugu, Marathi, Kannada, Bengali, Punjabi) is a strong advantage. Technical Skills: Strong proficiency in MS Office (Word, Excel, PowerPoint). Typing speed of at least 25-30 WPM. Basic understanding of CRM software is a plus.  

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the face of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Responsibilities Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc.)

We are searching for an innovative, well-organized MIS executive to join our growing company. The MIS executive's responsibilities include designing and developing computer systems on time and to specifications, developing strategies, keeping up-to-date with the latest developments in IT systems, analyzing operations, and making suggestions for improvement. They also allocate resources, as well as assist with training and onboarding. You should be able to effectively manage risks and also protect data. To be successful as an MIS executive, you should strive to improve knowledge through research and continuing education. Outstanding MIS executives are able to find efficient, cost-effective solutions to problems, and also communicate effectively with senior and junior staff. Responsibilities of MIS Executives: Designing, monitoring, analyzing, and troubleshooting IT systems. Interpreting briefs and developing IT systems that meet all specifications and cost requirements. Assisting with training and onboarding processes. Writing job descriptions for new positions, and assisting with interview and recruitment processes. Ensuring staff comply with company, as well as health and safety regulations at all times. Maintaining, managing, and updating software. Supervising digital security and ensuring all anti-viruses and firewalls are regularly updated. Supervising the development and maintenance of websites and ensuring the protection of users' data. Analyzing existing operations, protocols, and processes, and making plans for improvement. Conducting research, attending workshops, and networking with other professionals in the industry. Requirements of MIS Executives: Bachelor's degree in computer science, IT, or similar. Master's degree preferable. Experience managing a team. Practical experience with a variety of software applications. Attention to detail and excellent diagnostic skills. Effective communication and interpersonal skills. Ability to motivate and inspire staff.

Job Title: Receptionist Location: Juinagar, Navi MumbaiDepartment: Administration Job Summary: We are looking for a professional and courteous Receptionist with 15 years of relevant experience to manage front desk operations and provide administrative support across departments. The ideal candidate will be the first point of contact for visitors and callers, ensuring a welcoming and well-organized reception area. Roles & Responsibilities: Greet and welcome visitors in a professional and friendly manner. Prepare and update the Guest Welcome Board. Handle hotel room bookings for guests. Manage the telecommunications system answer, screen, and forward phone calls. Coordinate with housekeeping staff for guest and office needs. Arrange lunch and refreshments for guests as required. Organize and manage all outgoing couriers (local and export). Ensure the cleanliness, safety, and hygiene of the reception area. Provide support to Directors, Admin, HR, and other departments. Communicate with workers and address their queries efficiently. Manage monthly cash deposit work and maintain related records. Skills & Qualifications: Education: Any Graduate Fresher with good communication can apply Experience: 0 to 5 years in a receptionist, front desk, or administrative role Good verbal and written communication skills Strong customer service and interpersonal skills Familiarity with office equipment (telephone system, printer, scanner, mobile devices) Basic technical and computer proficiency (MS Office, email, data entry) Strong organizational, multitasking, and problem-solving abilities Professional appearance and demeanor

Greeting . No Target Based Job Description:- Keep update records and file Attending the calls & clarifying the doubts  To give information related to the Company. Line-up the Interview of the Candidate on a Particular date Answer incoming telephone calls and messages and reply  Making and receiving telephone calls   Skills:- Average English Communication required. Call Handling. Good Soft skills. Should be Polite. salary :- 19,000 To 25,000 Interested candidates can contact :- 8452019101  .  

We are looking for a conscientious front desk manager to oversee the front desk operations of our business. In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure that the reception area is professionally maintained. To be a successful front desk manager, you should possess strong time management and organizational skills and be financially minded. A top-notch front desk manager should provide exceptional customer service and strong leadership skills. Front Desk Manager Responsibilities: Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Managing budgets, records, and contracts. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Conducting performance reviews with the front desk staff. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.