82 Service Desk Associate Jobs in Mumbai

Their responsibilities include maintaining office equipment, overseeing administrative staff, and coordinating office events. As part of their duties, they may also schedule appointments, manage office supplies, and handle basic financial duties.  A Service Desk Coordinator manages help desk professionals like Service Desk Agents in their day-to-day activities of customer support. They take over problem-solving for more complex problems, troubleshoot technical issues and update functional systems, as well as create work schedules and train new employees.  

An Executive Housekeeper's job description includes managing housekeeping staff, overseeing all cleaning operations to maintain hygiene standards, managing inventory and budgets, and handling administrative tasks like scheduling and staff training. They are responsible for ensuring all guest rooms, public areas, and back-of-house spaces are clean, well-maintained, and meet safety and brand standards.  Key responsibilities Staff Management: Hire, train, schedule, and supervise housekeeping staff. Conduct performance evaluations and handle disciplinary actions as needed. Operations Oversight: Direct and coordinate all daily housekeeping operations. Establish and implement operating procedures and standards for cleanliness and hygiene. Quality Control: Inspect guest rooms, public areas, and other facilities regularly to ensure they meet cleanliness and maintenance standards. Address any issues or guest complaints promptly. Inventory and Supplies: Manage the inventory of cleaning supplies, linens, and equipment. Order new supplies as needed and ensure equipment is properly maintained and repaired.

Key responsibilities Guest services: Greeting and welcoming guests during check-in and wishing them well during check-out. Answering questions and providing information about the hotel, services, and local attractions. Handling guest complaints and concerns efficiently and professionally. Assisting with special requests, such as making restaurant, transportation, or entertainment reservations. Managing guest valuables and secure storage. Administrative and operational tasks: Operating the front office computer system and managing guest accounts. Making and confirming room reservations. Processing payments and handling billing. Handling incoming and outgoing phone calls, mail, and packages. Maintaining the cleanliness and organization of the reception area. Performing administrative duties like copying, scanning, and filing documents. Coordinating with other departments like housekeeping and maintenance to ensure smooth operations. Problem-solving and communication: Resolving guest issues and escalating them to management when necessary. Communicating effectively with guests and hotel staff. Reporting on guest feedback and department performance.    Required skills and qualifications Excellent communication, interpersonal, and customer service skills. Strong organizational and time management abilities. Proficiency in using front office software and basic office applications. Problem-solving and conflict resolution skills. Ability to work in a fast-paced environment and handle multiple tasks. Professional and welcoming demeanor. 

We are looking for a highly organized and detail-oriented Banquet Coordinator to join our team. As a Banquet Coordinator, you will be responsible for overseeing the planning, execution, and follow-up of all banquet events, ensuring a seamless and memorable experience for our clients and their guests. You will work closely with clients, vendors, and internal staff to coordinate every aspect of the event, from initial inquiry to final billing. Your role will include managing event logistics, supervising banquet staff, ensuring compliance with health and safety regulations, and maintaining high standards of customer service. The ideal candidate will have excellent communication and interpersonal skills, a passion for hospitality, and the ability to multitask in a fast-paced environment. You should be able to anticipate client needs, resolve issues quickly, and maintain a positive attitude under pressure. Previous experience in event planning or banquet coordination is highly desirable. You will also be responsible for preparing event proposals, creating detailed event timelines, and ensuring that all client requirements are met. Strong organizational skills and attention to detail are essential, as you will be managing multiple events simultaneously. If you are enthusiastic about creating exceptional event experiences and thrive in a dynamic team environment, we encourage you to apply for this exciting opportunity.

As a Back Office Executive at G T Auto in Thane, your primary responsibilities will include: - Handling the front desk and maintaining visitor records. - Managing administrative chores and organizational tasks. - Creating a welcoming, professional environment for clients and customers by managing the reception area and ensuring the office is neat and tidy. - Greeting and welcoming clients, customers, and visitors courteously and professionally. - Answering phone calls and directing them to the appropriate staff member/department. - Handling incoming and outgoing mail and packages. - Taking care of general everyday tasks such as scheduling appointments, organizing files, and maintaining office supplies. Qualifications Required: - Location: Bhakti Mandir Rd, near Kerosene Oil Pump Depot, Deep Jyoti Society, Bhakti Mandir, Panch Pakhdi, Thane West, Thane, Maharashtra 400602 - Shift Timings: 10 AM to 6 PM - Working Days: Monday to Saturday (Sunday Off) Additional Details about G T Auto: G T Auto, owned by Govinda Naik and Tanvi Sule Naik, is strategically located in Thane with easy access from the Eastern Express Highway, Bus Terminus, and Thane Railway Station. The company deals in both new and used cars, ensuring a better deal than authorized dealerships, offering up to 100% finance at minimum interest rates, specializing in tourist vehicles, and providing various insurance benefits. At G T Auto, professional development is a priority with training programs, mentorship opportunities, and clear pathways for advancement within the organization. The company values promoting from within and offers growth prospects, diverse projects, ethical sourcing, sustainability practices, and exceptional customer experiences. The core values of G T Auto include Respect, Integrity, Speed, Excellence, Collaboration, and Social Responsibility, aiming to bridge the gap between training and industry interface. The organizational structure at G T Auto is flat with an open-door policy, providing exposure and performance-related rewards even for newcomers. While the salary structure will be discussed during the personal interview, G T Auto assures competitive compensation as per industry standards. The interview panel members will conduct the interview, and functionally, you will report to the Manager. The team size at G T Auto consists of over 50 employees, and the primary focus of the company is currently in Mumbai with some travel expected within the city for client locations. If you are interested in a full-time role with benefits such as cell phone reimbursement and Provident Fund, please reach out to Naina at 8319348037 for further information.,

As an experienced ITSM SME with deep expertise in Ivanti Service Manager (or Ivanti Neurons / related Ivanti modules), your role will involve driving the design, configuration, deployment, and continuous improvement of ITSM / Knowledge-Management processes. You will be the go-to expert for Ivanti-based service management and knowledge-management implementation, ensuring efficient incident/request/change workflows and a robust, usable knowledge base. **Key Responsibilities:** - Act as domain expert and technical lead for Ivanti platform, configure, customize, and administer Ivanti modules (Incident, Request, Change, Knowledge, etc.) depending on scope. - Lead the implementation or enhancement of the Knowledge-Management process: design and maintain a structured, searchable Knowledge Base / Service Knowledge Management System (SKMS) covering troubleshooting guides, FAQs, standard operating procedures, best-practice documents, etc. - Establish and govern Knowledge-Management workflows: article creation, drafting, review/approval, publishing, archiving or expiration; ensure proper metadata/taxonomy, version control, feedback mechanisms and content governance. - Integrate Knowledge Management with other ITSM processes: ensure that when incidents, problems or requests are logged, relevant knowledge-articles are surfaced automatically to agents or end-users (self-service) to speed up resolution and reduce repetitive work. - Work closely with cross-functional stakeholders (service desk/ support teams, infrastructure teams, change management, asset management, clients) to gather requirements, document existing processes, and transform them into Ivanti configuration and Knowledge-Management artefacts. - Provide user training, support and governance around Ivanti usage and Knowledge-Base adoption, help service-desk staff produce knowledge, maintain content quality and compliance with process standards. - Monitor, audit, and improve knowledge-base usage and ITSM workflows; review content effectiveness, usage metrics (e.g. self-service adoption, article feedback, resolution times), purge or update outdated articles, and continuously refine processes for efficiency and compliance. **Required Skills & Qualifications:** - Proven experience with Ivanti Service Manager / Ivanti Neurons (or equivalent Ivanti ITSM platform), including configuration, administration, and maintenance. - Strong understanding of ITSM processes and best practices (ideally aligned to ITIL or similar frameworks) including Incident Management, Change Management, Request Fulfillment, Knowledge Management, CMDB/Asset/Configuration Management. - Experience in designing and managing Knowledge-Management systems: knowledge article lifecycle, taxonomy/metadata design, workflow governance, content publishing, and user-facing portals (self-service). - Strong documentation and technical-writing skills; ability to translate technical or process knowledge into clear, usable articles for both technical and non-technical audiences. - Good stakeholder management and communication skills, able to collaborate with teams across IT, operations, end-users, to gather requirements, conduct trainings, and drive adoption. *Note: Optional qualifications and additional details of the company were omitted from the provided Job Description.*,

Skills & Requirements Customer Relationship Manager Educational Qualifications Bachelors degree in any discipline (preferred). Higher Secondary (12th Pass) with relevant experience may also apply. Work Experience 02 years of experience in customer service, call center, front-desk, or client support roles. Experience in handling inbound/outbound calls, email, or chat support is an advantage. Technical Skills Proficient in MS Office (Word, Excel) and basic computer operations. Familiarity with CRM software, ticketing systems, or helpdesk tools. Ability to type with good speed and accuracy. Comfortable using telecommunication systems and multi-channel support tools. Core Skills Excellent verbal and written communication skills. Strong listening abilities and customer-focused mindset. Problem-solving and analytical thinking. Ability to remain calm and patient during difficult interactions. Quick learner with the ability to understand products/services in detail. Interpersonal Skills Positive attitude and professional demeanor. Ability to build rapport with customers. Team player with strong interpersonal communication. Empathy and conflict-resolution skills. Behavioral Competencies Attention to detail and strong organizational skills. Time management and ability to handle multiple tasks. Adaptability to process changes and fast-paced environments. Self-motivated and target-oriented. Additional Requirements Flexibility to work in rotational shifts, weekends, or holidays (if required). Willingness to adhere to company quality standards and KPIs. Strong discipline in following scripts, workflows, and compliance guidelines.

Role - Front Office / Guest relation Executive Location - Matunga East  Job Overview:We are looking for a friendly, well-spoken, and organized Front Office /Guest relation Executive to be the face of the company  You will be the first point of contact for visitors and callers, playing a key role in creating a positive first impression while efficiently managing front desk operations and supporting daily administrative tasks. Key Responsibilities:Greet and assist visitors, clients, and vendors in a professional mannerAnswer, screen, and direct phone calls to appropriate staff membersMaintain the reception area, ensuring it is clean and presentableHandle incoming and outgoing correspondence (emails, couriers, etc.)Schedule appointments and maintain meeting room calendarsProvide basic administrative and clerical support to the teamMaintain visitor logs and ensure security protocols are followedCoordinate with housekeeping and support staff as requiredInterested candidates Kindly contact over - 7039381175 / emmanuel@transformatrix.inNote - Immediate Joiners will be highly preferred 

Job Description: Role: Tech & Enablement SpecialistShift Timing: US Shift (Flexibility required)Experience: 3 to 7 YearsJob Type: Full-TimeLocation: India (Remote or Onsite, as per client requirement)Domain: IT Support, Business Enablement, Compliance Role Overview: This role is part of the Tech & Enablement team working closely with business, IT, and compliance teams to ensure smooth operations across user access management, IT program support, system availability, and compliance audits. The role supports global tools and systems across business functions, ensuring proper coordination and technical enablement in a US shift setting. Key Responsibilities: 1. User Access Management Add/modify/delete/maintain user access across tools Manage and regularly update user access lists Enable access for new tools or users and coordinate with IT teams Ensure timely deactivation of access upon employee exits or role changes Tools Exposure:Salesforce, SAP ECC, SAP S/4HANA, Power BI, PowerApps, Varicent, Vistex 2. Compliance Support Coordinate and support quarterly/yearly SOX audit requests Maintain audit trails and documentation for access changes and system support Ensure alignment with global IT compliance frameworks 3. User IT Support Monitor downtimes (planned/unplanned) and communicate proactively Work with IT teams for issue resolution, ticket creation, and follow-ups Notify users regarding outages and service updates 4. Programs & Projects Support Identify business or IT-led programs/projects Evaluate and communicate potential production impact Assist with business requirement gathering Provide UAT (User Acceptance Testing) and deployment readiness support Support production deployment, user training, and post go-live assistance Required Skills & Competencies: Experience in user access governance, IT service desk, or program enablement roles Strong knowledge of support ticketing systems (e.g., ServiceNow, JIRA) Ability to coordinate across global teams and manage technical escalations Understanding of SOX controls, audit requirements, and user access compliance Strong communication and organizational skills Preferred Qualifications: Bachelors degree in Computer Science, IT, Engineering, or related field ITIL certification is a plus Familiarity with project management or Agile/Scrum tools Contact: 7996827671 / 9632024646 / 9035707002

Leading Travel company requires Ex/ Sr Executive( Travel operations)- Remote One of our client a leading Travels is a travel management company specializing in both outbound and inbound travel services. Our expertise lies in organizing trips to destinations in Asia, the Middle East, Africa, and Central and Eastern Europe. including india . We offer a comprehensive range of services, including hotel reservations, sightseeing excursions, safaris, cruises, attractions & MICE Our team is committed to Outstanding travel services delivery since the last 8 years ,. We believe in creating journeys that not only showcase the beauty of the world but also promote cultural understanding and sustainable tourism. Our Vision is to be the most valuable travel company that inspires and empowers travelers to explore the world with confidence, providing exceptional experiences We are looking out for Ex/ Sr Executive ( Travel operations) remote ( work form home) . PFB THE JD AND DETAILS 1) Client - Leading Travel company 2) Role- Executive/ Sr Executive- Travel operations 3) Location- Remote 4) Experience- over 2 years in Travel sales/ customer service/MICE sales / Business development in Travel industry handling domestics and international tours and travel 5) Compensation- Competitive 6) Sud be open to Travel ad and when required THE JD IS AS FOLLOWS- Job Description: Responsibilities -Handle customer inquiries via phone, email, and chat.-Resolve customer complaints and escalate issues when necessary.-Assist customers with booking, cancellations, and amendments.-Provide detailed information about travel packages, destinations, and services.-Maintain up-to-date knowledge of industry trends and company offerings.-Collaborate with other departments to ensure smooth service delivery.-Record and update customer interactions and transactions in the CRM system.-Ensure high levels of customer satisfaction through timely and effective solutions. Qualifications -Bachelors degree in Tourism, Hospitality Management, or a related field preferred-Proven experience in customer service or a similar role.-Strong communication skills, both written and verbal.-Ability to remain calm and professional under pressure.-Excellent problem-solving skills and attention to detail.-Female candidates preferred for this role. Skills -Customer Relationship Management (CRM) software-Microsoft Office Suite-Booking and reservation systems-Multilingual abilities (preferred)-Conflict resolution-Time management-Active listening If the position interests you kindly share your c at career@megmaservices.co.on or contact  Pranav- 7011354635  Kindly share the following details -current ctc n notice period  - Relevant experience in  Customer service/  travel operations in  travel  industry  - Current location  

Role Overview: As a talented web content writer / copywriter at On Target Media, you will be responsible for providing high-quality content for a diverse clientele. Your location can be flexible, but ideally based in Nerul, Navi Mumbai, India. Your primary focus will be on quickly understanding project requirements, conducting necessary research, and delivering compelling content that exceeds client expectations. You should demonstrate versatility in writing styles, a strong command of the English language, and a passion for meeting project objectives and deadlines. Key Responsibilities: - Quickly grasp project requirements and objectives, conduct thorough research, and create powerful content - Write in various styles for different domains - Demonstrate excellent command of English and create engaging copy - Exceed client expectations and meet project deadlines with dedication - Appreciate online marketing and possess basic knowledge of search engine optimization (SEO) content writing Qualifications Required: - At least a couple of years of experience in web content writing preferred - Ability to adapt and write in diverse styles - Excellent command of the English language - Passion for exceeding client expectations and meeting project objectives - Basic knowledge of search engine optimization (SEO) and SEO content writing is a plus *Note: On Target Media values commitment, hard work, and integrity in all employees. If you believe you possess the necessary attributes and skills for this position, we encourage you to apply by sending an email detailing your credentials, expectations, and career goals. Committed freelance writers are also welcome to join our team of content writers.*,

We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth. Responsibilities Welcome customers upon entrance and confirm reservations Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements Understand customers needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Arrange events, excursions, transportation etc. upon request from hotel residents Answer the phone and make reservations, take and distribute messages or mail and redirect calls Respond to complaints and find the appropriate solution

As a Customer Support Specialist at our company, you will be responsible for taking ownership of customer issues and ensuring their resolution. Your key responsibilities will include: - Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Demonstrating a good understanding of computer systems, mobile devices, and other tech products - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software (e.g., Zendesk) - Utilizing excellent problem-solving and communication skills - Providing step-by-step technical help, both written and verbal Qualifications Required: - Diploma preferred Additional Details: You will be working in a full-time, permanent position with day shifts. The ability to commute or relocate to Navi Mumbai, Maharashtra, is preferred. Ideal candidates will have 1 year of experience in IT or a total of 1 year of work experience. As a Customer Support Specialist at our company, you will be responsible for taking ownership of customer issues and ensuring their resolution. Your key responsibilities will include: - Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Demonstrating a good understanding of computer systems, mobile devices, and other tech products - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software (e.g., Zendesk) - Utilizing excellent problem-solving and communication skills - Providing step-by-step technical help, both written and verbal Qualifications Required: - Diploma preferred Additional Details: You will be working in a full-time, permanent position with day shifts. The ability to commute or relocate to Navi Mumbai, Maharashtra, is preferred. Ideal candidates will have 1 year of experience in IT or a total of 1 year of work experience.

Guest Relations Officer, you will be responsible to manage our Front Desk Department and deliver amazing customer service to our clients. You should communicate effectively with our clients and enhance their overall stay at our hotel.  You should be patient as you will act as a point of contact between our clients and staff. You should be able to stay calm when resolving difficult circumstances. You have to make sure the clients are satisfied with our services.  Your main objective will be to ensure an extraordinary guest experience so that our clients enjoy their stay at our hotel. You should have a pleasing personality and should be an excellent conversation starter. If you have the required experience for this role, you can send in your applications to us. Responsibilities Welcome guests to our hotel with a pleasing smile. Review arrival lists and records. Receive and take care of special guests.  Answer the inquiries of clients on a timely basis. Assist the other staff members in preparing welcome folders for the guests. Give the required information about different areas of our hotel to the guests. Promote the services provided by our hotel. Foresee the needs of clients and ensure clients are satisfied with our service while residing at our hotel. Build a long term association with the clients. Help clients with various tasks like arranging transport, providing supplies, etc. Address grievances issues and inform Guest Relations Manager as and when required. Record all necessary data and information in the designated registers everyday.  Comply with health and safety standards (OSHS).

Role Overview: As an Administrative Assistant, your primary responsibilities will include answering and directing phone calls, organizing and scheduling meetings and appointments, maintaining contact lists, producing and distributing correspondence, assisting in the preparation of reports, developing and maintaining a filing system, ordering office supplies, booking travel arrangements, submitting and reconciling expense reports, and providing general support to visitors. You will also be responsible for handling multiple projects, preparing and monitoring invoices, and ensuring the operation of equipment by completing preventive maintenance requirements. Key Responsibilities: - Answer and direct phone calls - Organize and schedule meetings and appointments - Maintain contact lists - Produce and distribute correspondence memos, letters, faxes, and forms - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing system - Order office supplies - Book travel arrangements - Submit and reconcile expense reports - Provide general support to visitors - Take dictation - Research and create presentations - Generate reports - Handle multiple projects - Prepare and monitor invoices - Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities - Ensure operation of equipment by completing preventive maintenance requirements - Maintain supplies inventory - Maintain professional and technical knowledge - Contribute to team effort - Carry out administrative duties such as filing, typing, copying, binding, scanning, etc. - Organize travel arrangements for senior managers - Write letters and emails on behalf of other office staff - Book conference calls, rooms, taxis, couriers, hotels, etc. - Cover the reception desk when required - Maintain computer and manual filing systems - Handle sensitive information in a confidential manner - Take accurate minutes of meetings - Coordinate office procedures - Reply to email, telephone, or face-to-face inquiries - Develop and update administrative systems - Resolve administrative problems - Receive, sort, and distribute mail - Answer telephone calls and pass them on - Manage staff appointments - Oversee and supervise junior staff - Maintain employee holiday records - Coordinate repairs to office equipment - Greet and assist visitors - Photocopy and print documents for colleagues - Data entry - Arrange internal and external events - Maintain company social media accounts - Provide administration support to sales reps, property managers, and senior management - Keep employee records - Maintain a filing system for data on customers and external partners - Distribute incoming and outgoing mail - Coordinate office activities and operations - Assist colleagues whenever necessary Qualifications Required: - Previous experience as an administrative assistant or in a similar role - Proficiency in MS Office - Excellent time management skills - Strong communication and interpersonal abilities - Attention to detail and problem-solving skills - Ability to multitask and prioritize tasks - High school diploma or equivalent required - Bachelor's degree preferred (Note: The Job Type is Full-time and the Work Location is In person),

Role Overview: You will be joining Onclusive as a Systems Engineer in the Global Technical Support Team. Your role will be crucial in maintaining the stability, reliability, and performance of our systems. You will work in rotational shifts to provide 24/7 support, ensuring effective troubleshooting and problem resolution. Your expertise in Linux, AWS Cloud, MS Azure Cloud, JIRA, server, and network administration will be key to your success in this role. Key Responsibilities: - Manage, monitor, and maintain Linux servers and cloud environments on AWS and MS Azure platforms. - Implement, configure, and manage cloud services to optimize resources and ensure cost-effective operations. - Provide 24/7 technical support for production tools, legacy systems, and new age platforms using JIRA service desk. - Administer and maintain network infrastructure for seamless connectivity and security, conducting regular performance assessments. - Set up monitoring systems to capture alerts and resolve critical issues, particularly during night shifts. - Collaborate with engineering teams to enhance technical capabilities and ensure effective communication during incidents. Qualifications Required: - 2-3 years of professional experience in systems administration and technical support. - Proficiency in Linux administration, AWS Cloud, MS Azure Cloud services, server and network administration. - Experience with JIRA service desk, Elasticsearch, and MySQL is a plus. - Strong problem-solving skills, attention to detail, communication, and collaboration abilities. - Ability to work effectively in a rotational shift environment. (Note: Additional details about the company were not present in the job description),

You are the Service Desk Lead in the Infrastructure Applications department, responsible for Active Directory, SCCM/Intune, IAM, and PIM. As a Management Trainee, you will support day-to-day operations, user provisioning, access control, and compliance activities. Your role involves understanding and implementing AD, SCCM, Intune, IAM, and PIM concepts while coordinating with different teams for issue resolution and compliance. **Key Responsibilities:** - Support day-to-day Active Directory operations with a basic understanding of its role in enterprise IT environments. - Monitor compliance reports for SCCM & Intune, sharing findings with relevant stakeholders. - Assist in Level 1 IAM operations including user provisioning, access control management, troubleshooting, and policy implementation. - Provide Level 1 support for Privileged Identity & Access Management, managing user access and permissions in compliance with security standards. **Required Skills & Competencies:** - Basic knowledge of AD, SCCM, Intune, IAM, and PIM concepts. - Good communication and coordination skills. - Attention to detail and problem-solving mindset. - Eagerness to learn and grow within the IT infrastructure domain. - Ability to document processes and support audit readiness. Please note that only applicants from Mumbai-Thane are eligible to apply for this position.,

As a part of Mizuho Global Services Pvt Ltd (MGS), you will be responsible for maintaining records in Success Factors related to expatriate arrivals and updates for London entities and the wider EMEA region. Your duties will involve maintaining organization charts, updating expats" holiday entitlement, responding to service desk inquiries, coordinating expatriate onboarding, managing visa matters, booking serviced apartments, processing invoices, and ensuring compliance with legal requirements. Additionally, you will be involved in new assignments related to HR data administration and responsible for leading a small team, designing and implementing HR processes, monitoring team performance, and developing dashboards for tracking metrics. Qualifications, Skills, and Experience: - Organized and effective communicator - Trustworthy and responsible with a data-driven accuracy - Ability to drive change with a continuous improvement approach - Problem-solving skills for managing complicated cases - Previous experience with Success Factors preferred - Previous management experience essential - Understanding of GDPR requirements What's in it for you - Immense exposure and learning opportunities - Excellent career growth prospects - Company of highly passionate leaders and mentors - Ability to build projects from scratch If you are interested in this role, you can share your updated resume with the required details mentioned in the job description to mgs.rec@mizuho-cb.com. For more information about Mizuho Global Services, you can visit their website: https://www.mizuhogroup.com/asia-pacific/mizuho-global-services,

Position Overview We are seeking a Project Coordinator with a strong technical understanding of enterprise infrastructure and applications, and a solid grasp of capital markets operations. The ideal candidate will assist in coordinating cross-functional technology initiatives supporting institutional trading platforms, ensuring seamless communication between business stakeholders, infrastructure teams, and application owners. Key Responsibilities :- Support Project Managers in planning, scheduling, and coordinating infrastructure and application-related projects within the capital markets domain. Act as a bridge between application, network, Windows/Linux administration, and enterprise support teams to ensure smooth project execution. Track and report project status, milestones, risks, and dependencies using Agile tools and project dashboards. Coordinate change management, release planning, and system readiness checks in collaboration with infrastructure teams. Ensure application and server health monitoring processes are in place including CPU, memory, and system performance metrics. Liaise with trading desks, technology teams, and vendors to ensure alignment on timelines and deliverables. Maintain project artifacts in Jira or similar tools. Contribute to process improvements and standardization across project execution practices. Technical Skills & Knowledge :- Understanding of enterprise IT infrastructure, including: Network fundamentals (firewalls, routers, ports, connectivity flows) Application architecture and inter-system communication Windows and Linux administration basics (file systems, user access, patching cycles) Server health monitoring and performance management (CPU, memory, logs) Enterprise IT functions how support, operations, and monitoring teams collaborate Familiarity with Agile SDLC frameworks and tools (Jira, Confluence, ServiceNow). Exposure to cloud and virtualization environments (AWS, Azure, VMware) preferred not mandatory. Domain Expertise :- Experience working in Capital Markets / Investment Banking environments. Understanding of Institutional Trading workflows including order management, trade execution, clearing, and regulatory aspects. Awareness of market systems, FIX protocol, and trade data flow is an advantage. Qualifications :- Bachelors degree in Engineering, Computer Science, Finance, or a related discipline. Project Management certification (PMP, CAPM, or PRINCE2) preferred. 1-3 years of relevant experience coordinating technology or infrastructure projects in financial services or capital markets. Soft Skills :- Excellent coordination and stakeholder management skills. Strong communication and documentation ability able to translate technical discussions for non-technical stakeholders. Proactive, organized, and capable of managing multiple priorities simultaneously. Analytical mindset with problem-solving aptitude and attention to detail.  

Designation: Sr. Domain Expert- Secure Networking  Location: Mumbai  Job Purpose: Lead the design, implementation, and management of enterprise-wide network infrastructure including WAN, LAN, Wi-Fi, SD-WAN, and cloud networking. Ensure high availability, performance, and security of network services across all locations. Drive innovation through adoption of modern technologies and automation, while fostering a high-performing team culture. Network management across all locations of Asian Paints and manage Internal & outsourced teams to deliver Secure & seamless connectivity to each user.   Key Responsibilities Responsibility Areas: Manage WAN, LAN, Wi-Fi, SD-WAN, and cloud Oversee outsourced NOC and support desk operations Deploy and manage network monitoring tools (e.g., NetFlow, AIOps platforms)   Coordinate with ISPs and vendors for link, provisioning, upgrades, and troubleshooting Lead network security initiatives including security system management, NAC, and segmentation Lead SASE Technology for Secure VPN & Secure Proxy Access   Manage Core Switch & Data Center & Plant Core Switches Manage Commercials (PO, Invoice, Budgets) Across Service Providers, OEMS, Partners & Other Stakeholders  Implement cloud networking solutions (e.g., Azure Virtual Network, AWS VPC, Google Landing Zone) Education: BE/B. Tech or MCA Experience: 5 - 6 years in Networking Skills: SDWAN, Wi-Fi, Core Networking, Switching & Routing, NAC, SASE, Proxy, Enterprise Network Mandatory skill: CCNA | Good to have: CCNP