82 Service Desk Associate Jobs in Mumbai

Hiring: Guest Relations Executive Salary: Up to 6 LPA Experience: 2+ years Location : Mumbai Were looking for a well-spoken and customer-focused GRE to manage front-desk operations and ensure an excellent client experience. Responsibilities: Attend and assist clients & visitors Handle inquiries and conduct workspace tours Coordinate with Operations/IT for issue resolution Maintain cleanliness, service quality & member satisfaction Support sales walkthroughs and promote member services Requirements: Strong communication & interpersonal skills Good multitasking, time management & attention to detail If interested, please call/whatsapp - 9972201122 Or share your Resume at shwetawehyre@gmail.com Regards HR Shweta

Making processes, checklists, workflows, quality standards, documentation and reports for Admin Explaining checklists and workflows to all external personnel and receptionists and monitoring work as per the given standards Working on day-to-day administration & innovating various ways to reduce administration cost. Keeping close watch on facility cleanliness and getting work done from house-keeping personnel Administering that the receptionists (Front desk executives) are following the protocol and policies for guests (greeting, asking whom to visit, making comfortable, asking for refreshment, connecting to the right person, taking message in absence of right person, giving message, allowing visitor inside only with a company employee (unless repetitive), displaying welcome visitor name (if big party), making arrangement for disposal of any bags / baggage, keeping place tidy, arranging for discussion room if Required, taking visiting card, asking the call back time etc Monitoring that all employees have company provided identity cards Keeping complete track various vendor performance along with grade AAA, ABA, BAB etc based on Quality, Cost & Reliability Finding alternate third parties for outsourcing as a back-up for the current vendors Giving feedback to the vendors / service providers on performance of their personnel Keeping safe the keys of lockers. Keeping duplicate keys of important lockers Tagging equipment and keeping the list ready Supporting all meeting requirements by ensuring lights, electricity, projector, markers, white-board etc Working on all arrangements for events and coordinating with related vendors Ensuring all arrangement for travelling of team within and outside the city Keeping in contact good hotels for guests stay. Working out on a discount deal with them Maintaining office related petty cash expenses and maintaining report of admin expenses Overseeing IT related day to day work. If required, calling the external vendor personnel Tracking IT vendor performance on the basis of TAT of Issue logged till Issue closed and total down hours Keeping all electricity, phone, stationary etc bills and keeping a track of AMC contracts and their renewals Monitoring AC, EPBAX, PC, Antivirus, Fire, warehouses etc AMC and service levels and managing CCTVs for PAN India Locations Allocating New connections for new joinees, email and phone access, firewall access Distributing the stationary and other day to day things to office and godown Getting the Maintenance work done within the shortest span of time or at the most convenient time (electricity, carpenter, electricity, plumbing)

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. What does a Receptionist do As a Receptionist, you will be the first point of contact for our company. Our Receptionists duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionists duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards. Responsibilities Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing Requirements and skills Proven work experience as a Receptionist, Front Office Representative or similar role Proficiency in Microsoft Office Suite Hands-on experience with office equipment (e.g. fax machines and printers) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude High school degree; additional certification in Office Management is a plus

A receptionist job involves managing the front desk, greeting visitors, answering phones, and providing administrative support to ensure smooth office operations. Key responsibilities include handling correspondence, scheduling appointments and meetings, maintaining the reception area, and performing clerical tasks like filing and data entry.    Key duties and responsibilities Front desk management: Welcome and direct visitors, answer phones, and provide basic information to clients and employees.    Scheduling and appointments: Manage calendars, book meeting rooms, and arrange appointments and travel.    Communication and correspondence: Handle incoming and outgoing mail, sort and distribute deliveries, and take messages.    Administrative support: Perform various clerical tasks such as photocopying, filing, faxing, and maintaining office records.    Office maintenance: Keep the reception area tidy and stocked with necessary supplies.    Security: Maintain office security by monitoring access and issuing visitor badges.    Skills and qualifications Excellent verbal and written communication skills. Strong organizational and time-management abilities. Proficiency in multitasking. Customer service attitude. Familiarity with office equipment and software, such as Microsoft Office Suite. A professional attitude and appearance. A high school diploma is generally sufficient, with on-the-job training often provided. 

Job Overview:We are looking for a Receptionist with excellent communication skills and basic computer knowledge to manage the front desk at our dental clinic. The role involves greeting patients, handling calls, scheduling appointments, maintaining records, and ensuring a smooth patient experience. Candidates with at least 2 years of experience in a dental or healthcare setup are preferred. A pleasant personality, professionalism, and customer service orientation are essential.______________Key Roles and Responsibilities: Greet patients and visitors in a friendly and professional manner upon arrival. Manage the reception desk, including handling incoming calls, inquiries, and emails. Schedule, confirm, and manage patient appointments with dentists and hygienists. Maintain accurate patient records and update details in the clinic management software. Handle patient registration, billing assistance, and payment collection as required. Coordinate with dental assistants and doctors to ensure smooth patient flow. Maintain and organize patient files, consent forms, and appointment logs. Ensure the reception and waiting area remain clean and welcoming. Assist in daily administrative tasks such as stock requests, reports, and correspondence. Handle patient feedback and escalate issues when needed. Maintain strict confidentiality of patient information and clinic records.______________Skills and Qualifications: Minimum 2 years of experience as a receptionist or front office executive (preferably in a dental or medical clinic). Excellent verbal and written communication skills. Basic computer knowledge MS Office, email, and dental clinic/appointment software. Strong organizational and multitasking skills. Customer service-oriented with a polite, confident, and empathetic demeanor. Ability to remain calm and professional in busy or challenging situations.______________Education: Graduate in any discipline (Preferred: Bachelors in Administration, Commerce, or Healthcare Management).If interested kindly reply with your updated CV.

Position- Cardio Technician   Location- Kalina, Santacruz East (Mumbai)   Qualification Required- Diploma/ Bachelor's degree in Cardiology   Experience- 1+years     Roles & Responsibilities     To check with all appointments for the day To greet and call the customer from the waiting area To coordinate with the doctor To confirm appointments and managing schedules To coordinate with customer care executive to manage the flow of customers in department To prepare the customer for the test and necessary instructions To maintain PNDT records To take required patient history To gain patient cooperation by reducing anxieties; providing explanations of procedure; answering questions To keep cardio - graphic equipment in quality working order To manage work schedules To keep track of patient records To maintain safe and clean working environment by complying with procedures, rules, and regulations To type all reports To ensure all procedures for the day are reported in time To maintain a register with all the customers for the day To be responsible for stock maintenance To coordinate with purchase for procurement material To be responsible for equipment maintenance To compile and hand over of all reports to the front desk and taking acknowledgement for all reports dispatch   Interested Candidates can share their resume at Mandavi.Sharma@lalpathlabs.com    

You will be working as an L1 Associate at our client location in Worli. Your primary responsibility will be to provide support for our innovative platform by addressing challenges and resolving issues for end users over the phone or email. If needed, you will collaborate with other teams to provide solutions. It is essential to upskill on AI, GenAI, and web applications to fulfill your role effectively. You will also be required to escalate unresolved issues, maintain logs of events and solutions, update customers on issue statuses, relay customer feedback to internal teams, and propose procedural improvements. Qualifications required for this role include excellent communication skills, customer orientation, knowledge of Azure-Cloud Technologies, a bachelor's degree in IT or Computer Science (preferred), familiarity with AI and employee-facing applications like intranet and HRMS, ability to work collaboratively with multiple teams, and prior experience in help desk or customer support roles. Join our team to work in a high-growth, innovative environment where teamwork and collaboration are highly valued. You will be working as an L1 Associate at our client location in Worli. Your primary responsibility will be to provide support for our innovative platform by addressing challenges and resolving issues for end users over the phone or email. If needed, you will collaborate with other teams to provide solutions. It is essential to upskill on AI, GenAI, and web applications to fulfill your role effectively. You will also be required to escalate unresolved issues, maintain logs of events and solutions, update customers on issue statuses, relay customer feedback to internal teams, and propose procedural improvements. Qualifications required for this role include excellent communication skills, customer orientation, knowledge of Azure-Cloud Technologies, a bachelor's degree in IT or Computer Science (preferred), familiarity with AI and employee-facing applications like intranet and HRMS, ability to work collaboratively with multiple teams, and prior experience in help desk or customer support roles. Join our team to work in a high-growth, innovative environment where teamwork and collaboration are highly valued.

As an L1 Associate at our company, you will be responsible for providing support for our innovative platform at our client location in Worli. Your role will involve serving as the first point of contact for end users, addressing challenges over the phone or email, and providing troubleshooting assistance to ensure a smooth experience with our platform. Collaboration with internal teams may be required for issue resolution, and you will also be responsible for upskilling on AI, GenAI, and web applications. Key Responsibilities: - Serve as the primary contact for end users, addressing their challenges effectively. - Provide resolutions based on the understanding of the issue and collaborate with internal teams if necessary. - Upskill on AI, GenAI, and web applications. - Record events and problems in logs, and follow up with customers via email. - Pass on customer feedback to internal teams and suggest procedural improvements. Qualifications Required: - Excellent communication skills with a customer-oriented approach. - Bachelor's degree in IT or Computer Science is preferred. - Good understanding of AI and employee-facing applications. - Ability to work collaboratively with multiple teams and resolve technical issues. - Prior experience in help desk or customer support roles is advantageous. By joining our team, you will have the opportunity to work in a high-growth, innovative environment where teamwork and collaboration are essential.,

As a Technical Solutions and Support Engineer at Neptunus, you will play a crucial role in ensuring that business revenue targets are met, zero rework is achieved, and high customer satisfaction is maintained for every project. Your key responsibilities will include: - Collaborating with customers during the enquiry stage to understand their needs, document project requirements, and derive technical specifications to prevent rework and errors during the project execution. - Proposing solution architecture, creating a bill of materials, drawing work scope, and interpreting panel drawings to facilitate smooth installation and commissioning of systems on-site. - Engaging with various stakeholders in the customer's organization to advocate for the proposed solution and convert enquiries into orders through customer visits, calls, and presentations. - Efficiently handing over orders to the operations team with accurate documentation and information for seamless execution. - Providing technical support to on-site team members whenever required and attending sites to assist the sales and execution teams. Furthermore, you will be responsible for driving continual improvement in project delivery by reducing project timelines compared to the established benchmarks. This involves reviewing debriefing notes and work reports, identifying areas for enhancement, and integrating improvements into standard processes and documents. Additionally, you will be expected to: - Enhance your knowledge and that of your team by upgrading and adopting new technologies, particularly Condition Monitoring Systems, to improve service efficiency. - Monitor remote dashboards, manage IOT data, generate monthly analysis reports, and conduct training sessions for customers on ECMS systems. Qualifications and Skills required for this role include: - Strong hands-on experience (6-8 years) in working with medium speed and high-speed diesel engines, with a solid understanding of internal combustion engine operation, repair, maintenance, and retrofits. - Proficiency in using computers, Excel, CRM, SAP, and managing documentation, ideally gained from 2-3 years in a desk/back-office role. - Basic knowledge of automation, electrical and control systems, and propulsion systems to comprehend their impact on engine operations. - Excellent verbal and written communication skills in English to effectively convey information and translate technical knowledge into written work scopes. - Attention to detail to ensure accurate information gathering, list comparison, manual referencing, and document creation. In addition to the technical skills, the ideal candidate should possess the following mindsets and behaviors: - A problem-solving mindset with a focus on implementing effective solutions. - A results-oriented approach with a commitment to meeting deadlines and overcoming challenges. - A continuous learning mindset, striving for excellence and improvement in all aspects of work. - An interest in emerging technologies and trends within the engineering, O&M, and related industries. If you are an experienced professional with 8 to 12 years of relevant experience in CATERPILLAR, Diesel Engines, and Marine operations, this position based in Navi Mumbai, Maharashtra, India, offers you an exciting opportunity to contribute to Neptunus" growth and success.,

Designation: Receptionist Company: Nooria Enterprises Location: Mumbai Central (East) Note: Immediate JoinerSALARY : Attractive salary Job Description: -Handle front desk and reception area greet visitors, clients, and vendors.-Manage incoming calls, emails, and inquiries; transfer calls to concerned departments.-Maintain visitor register and coordinate visitor entry/exit.-Arrange and manage appointments, meetings, and conference room bookings.-Ensure cleanliness and discipline at reception and waiting area.Please send update cv on mkt@nooriaenterprises.com or call on 7715058784

If interested, please share your resume and details on same mail- recruitment6@directushr.comCurrent ctc -Expected ctc -Years of exp -Notice period-Current location- Location: Lower Parel, Mumbai, Maharashtra 400013Working Hours: 10:00 AM to 7:00 PM, Monday to SaturdayDesignation-Travel Insurance Executive Core Duties and Responsibilities Lead Generation and Business Development Identify and research prospective corporate clients across relevant industries, travel-intensive functions, and geographies. Build and maintain a qualified pipeline through cold outreach, email campaigns, LinkedIn/social selling, industry events, and referrals. Qualify leads based on travel volume, geographies, risk profile, existing coverage, and decision-making structure. Maintain CRM discipline: log activities, update lead status, forecast opportunities, and track conversion metrics. Conduct structured needs assessments for corporate travel programs (domestic/international, frequency, destinations, traveler demographics). Quotation and Proposal Management Prepare customized quotations with multiple plan options Present proposals to stakeholders (procurement, finance, HR, travel desk) and address technical queries. Manage revisions, approvals, and validity timelines for quotations Policy Booking and Issuance Collect KYC/company documentation, traveler details, and declarations per compliance requirements. Accurately complete proposal forms and obtain necessary signatures/consents. Process premium payments, reconcile amounts, and issue policy documents, endorsements, schedule of benefits, and certificates. Account Management and Client Servicing Train client travel coordinators on policy usage, issuance workflows, and emergency protocols. Keep current on competitor products, pricing, and emerging travel risks (pandemics, geopolitical, natural disasters). Participate in product and compliance training; obtain/renew required licenses or certifications. Improve sales collateral, scripts, and FAQs to enhance client understanding and close rates. Customer Experience and Retention Conduct onboarding sessions for new corporate clients and their travelers. Implement SLA-driven response and turnaround times for quotes and servicing. Drive renewals proactively with early reviews, competitive benchmarking, and program enhancements. Seek feedback, resolve complaints promptly, and promote satisfaction and referrals. Serve as primary point of contact for client travel desks, HR, and finance for policy servicing. Support claims initiation by guiding on documentation, timelines, and emergency assistance procedures. Coordinate with claims teams and assistance providers to expedite resolution and communicate status. Adhere to IRDAI/DoI or relevant regulatory guidelines, AML/KYC norms, data privacy, and audit requirements. Maintain complete and accurate records: proposals, quotes, communications, policy schedules, and claim logs. Ensure marketing and client communications are compliant with approved product literature and disclosures. Stay updated on sanctions lists, travel advisories, and high-risk region protocols. Reporting and Analytics Track sales KPIs: leads, conversions, pipeline value, average deal size, cycle time, retention, and upsell.

As an IT Helpdesk Executive at our company located in Navi Mumbai, your role involves providing technical support for all hardware and software problems. You will be responsible for maintaining overall ownership of user issues and ensuring timely resolution within agreed service levels. Your key responsibilities will include: - Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault remotely or by accessing the user's desktop. - Handling service requests, software installations, new computer setups, upgrades, etc. - Supporting various technologies including Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printers, NICs, basic LAN/WAN connectivity, and others as assigned. - Troubleshooting network, login, domain, operating system, and general software related issues. - Recording and escalating employee escalations to the IT head for operational resolutions. - Resolving queries in line with the help-desk escalation process. Skills/Expertise required for this role: - Basic understanding of computer hardware and software. - Knowledge of operating systems such as Windows, macOS, Linux. - Familiarity with common business applications like Microsoft Office, email clients, etc. - Troubleshooting skills for hardware and software issues. - Customer-focused approach to problem-solving. - Good communication skills (both verbal and written). - Understanding of common IT support tools and methodologies. - Proficiency in providing remote assistance to end-users. - Knowledge of remote desktop tools for troubleshooting. - Understanding of basic cybersecurity principles. - Awareness of common security threats and best practices. Please note: - Salary is not a constraint for the right candidate and can vary based on experience and skill set. - Candidates who have participated in our selection process in the last 3 months are ineligible for this opening. - Candidates with a notice period exceeding 30 days (non-negotiable) are advised not to apply.,

As a Zoho CRM Developer at TransformHub, you will be responsible for the following: - Having 0 - 3 years of experience in Zoho CRM development. - Demonstrating proficiency in Deluge scripting, REST API integrations, and programming languages such as PHP and JavaScript. - Possessing strong problem-solving abilities and a logical approach to work. - Exhibiting excellent communication skills to effectively collaborate with team members and stakeholders. - Experience with other Zoho applications like Zoho Desk, Zoho Books, Sales IQ, Zoho Analytics, Zoho Expenses, and Zoho People is a plus. Benefits of Working at TransformHub include: - ISO 27001 Certified - ISO 9001 Certified - Great Place to Work Certified - Cloud-native Technology - BFSI Expert - Training & Certification from Top Universities - Competitive Salary & Bonus - Appreciation & Rewards - Health & Wellness - Culture of Gratitude - Continuous Learning & Growth - Global Onsite Opportunities - Horizontal Organization - Sustainable Work Culture - Hybrid Working Model If you are a curious, creative, and solution-driven individual with the mentioned experience and skills, TransformHub offers a diverse and inclusive work environment where you can contribute your passion and collaborate for innovative solutions for customers.,

You will be responsible for managing and resolving technical support tickets with 100% SLA adherence, ensuring the day-to-day functionality of the application in production. Your role will involve facilitating effective and proactive communications with internal and external customers, testing product-level functionality and new releases, and identifying areas for improvement. You will also serve as the technical expert for client software implementations, troubleshoot database and software problems, configure system settings, and execute testing. Additionally, you will lead testing of interfaces and work with the Help Desk personnel to resolve client application issues. **Key Responsibilities:** - Manage and resolve technical support tickets with 100% SLA adherence - Ensure day-to-day functionality of the application in production - Facilitate effective and proactive communications with internal and external customers - Test product-level functionality and new releases, identify areas for improvement - Serve as the technical expert for client software implementations - Troubleshoot database and software problems for client implementations - Configure system settings and options, execute testing - Lead testing of interfaces and work with Help Desk personnel to resolve client application issues **Qualifications Required:** - B.Sc/B.Tech/B.E. in Any Specialization or advanced degree in Computer Science or equivalent - Prefer candidate with experience in or exposure to any code language - Customer-facing experience with large customers preferred - Minimum 1 to 2 years of experience in SQL This role requires good working knowledge of Microsoft Office (especially Excel and Outlook), exposure to SQL Server, and skills in data definition, manipulation, control, and transactional control. You should also be familiar with SQL administration, including creating and restoring backups, as well as development tasks such as creating stored procedures and complex data queries. Knowledge of FTP, secure FTP, and PGP is also beneficial.,

Role Overview: You will be working as a Sr. BIM Engineer / Sr. BIM Architect, responsible for ensuring the successful execution of projects in alignment with client requirements and timelines. Your role will involve coordinating with clients, architects, and teams to ensure projects are on track. You will be utilizing the latest technology and industry developments to deliver high-quality BIM modeling, Construction Documents, and Coordination services to clients. Key Responsibilities: - Independently work on end-to-end target delivery, including BIM modeling and coordination. - Stay updated with the latest technology and industry developments. - Coordinate and supervise teams, as well as communicate effectively with clients. - Utilize BIM modeling and Coordination software such as Auto-CAD, Auto-desk Revit, Navisworks, and other relevant tools. - Maintain quality control, multitask effectively, and prepare reports. - Demonstrate outstanding communication skills and strong organizational abilities. - Proficient in the English Language. - Bachelor's degree in Architecture or Civil Engineering or related discipline. - 5 years of experience in BIM modeling and Coordination Services. - Minimum 1-2 years of experience working with USA Projects/Clients.,

As a skilled Zoho Developer, your role will involve designing, customizing, and maintaining Zoho applications to streamline business operations and enhance workflow efficiency. Your primary responsibilities will include: - Developing, customizing, and maintaining various Zoho applications such as CRM, Creator, Books, Projects, Desk, etc. - Automating business processes using Deluge scripting and Zoho workflows. - Building custom modules and scripts to improve CRM and other Zoho apps. - Integrating Zoho applications with third-party platforms through APIs, webhooks, and custom functions. - Collaborating with cross-functional teams to understand business requirements and translate them into technical specifications. - Managing user access, security roles, and permissions within the Zoho environment. - Ensuring data quality and conducting regular system audits. - Providing user support, training, and documentation for Zoho applications. - Monitoring performance, troubleshooting technical issues, and resolving bugs effectively. The qualifications and skills required for this role include: - Comfort with programming languages and relational databases. - Proven experience as a Zoho Developer or in a similar capacity. - Strong knowledge of Zoho CRM, Zoho Creator, and other Zoho One applications. - Proficiency in Deluge (Data Enriched Language for the Universal Grid Environment). - Experience with API integrations and custom app development. - Good understanding of business processes such as sales, marketing, customer support, and finance. - Familiarity with databases (SQL), JavaScript, HTML/CSS, MSP & PMP is a plus. - Excellent problem-solving abilities and attention to detail. - Strong communication and documentation skills to effectively convey technical information. No additional details about the company are included in the job description.,

As a Team Leader, your role will involve ensuring timely completion of desk work, setting clear team goals, delegating tasks and setting deadlines, monitoring team performance, and discovering training needs to provide coaching. You will also be responsible for conducting training sessions to maximize the potential of team members, conducting quarterly performance reviews, listening to team members" feedback, resolving any issues or conflicts, recognizing high performance, rewarding accomplishments, encouraging creativity and risk-taking, and suggesting and organizing team building activities. Key Responsibilities: - Timely completion of desk work - Setting clear team goals - Delegating tasks and setting deadlines - Monitoring team performance - Discovering training needs and providing coaching - Conducting training sessions for team members - Conducting quarterly performance reviews - Listening to team members" feedback and resolving issues or conflicts - Recognizing high performance and rewarding accomplishments - Encouraging creativity and risk-taking - Suggesting and organizing team building activities Qualifications Required: - 5+ years of Web application development experience working with ASP.NET Web Forms, MVC, Web API, or WPF, HTML5, jQuery, and CSS3 - Experience in MVC, Angular JS, bootstrap, Entity Framework, SQL Server, and Web API - Proficiency in customizations, JavaScript, C#, .NET, HTML, and SQL Server, including plugins, scripting, and form creation - Knowledge of the .NET framework and its newest features - Familiarity with architecture styles and APIs (REST, RPC) - Experience in on-premise, hybrid, and cloud-based solutions - Strong understanding of the structure and logic of Object-Oriented programming - Ability to organize and prioritize work, meet deadlines, and work independently - Must be a team player who works well with technical and non-technical resources - Stay abreast of developments in the area of professional competence - Strong oral and written communication skills to interact with business and internal teams Please note that the job type is full-time. The work location is in person. Benefits: - Provident Fund Kindly answer the following application questions: 1. Are you located in Navi Mumbai 2. What is your Expected CTC 3. What is your Notice period Education: Bachelor's (Preferred) Experience: - .NET: 4 years (Preferred) - Total work: 5 years (Required) - MVC: 5 years (Preferred) - C#: 5 years (Preferred),

Role Overview: As an IT Helpdesk Executive in our company located in Navi Mumbai, you will be responsible for providing technical support for hardware/software issues, maintaining ownership of user problems, managing help-desk system, handling service requests, troubleshooting network, login, domain, operating system, and software issues. You will also be recording escalations, resolving queries, and notifying the IT head of operational escalations. Key Responsibilities: - Provide technical support for hardware/software problems. - Maintain ownership of user issues and ensure resolution within agreed service levels. - Manage the help-desk system, record fault incidents, and resolve faults remotely or by accessing user's desktop. - Manage service requests, software installations, new computer setups, upgrades, etc. - Support technologies such as Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity, and others as assigned. - Troubleshoot network related issues, login and domain related issues, operating system, and general software related issues. - Record escalations and notify the IT head of operational escalations and complaints. - Resolve queries in accordance with the help-desk escalation process. Qualifications Required: - Basic understanding of computer hardware and software. - Knowledge of operating systems (Windows, macOS, Linux). - Familiarity with common business applications (Microsoft Office, email clients, etc.). - Troubleshooting skills for hardware and software issues. - Customer-focused approach to problem-solving. - Good communication skills (both verbal and written). - Understanding of common IT support tools and methodologies. - Proficiency in providing remote assistance to end-users. - Knowledge of remote desktop tools for troubleshooting. - Understanding of basic cybersecurity principles. - Awareness of common security threats and best practices. Additional Details: - Salary will not be a constraint for the right candidate and may vary based on experience and skill set. - Candidates who have appeared for the selection process in the last 3 months are not eligible for this opening. - Candidates with a notice period of more than 30 days (non-negotiable) are requested not to apply.,

Role Overview: As a Project Engineer at Neptunus, your role is crucial in ensuring the smooth handling of opportunities and orders to provide a great customer experience, deliver successful projects, and achieve business goals. You will be responsible for all technical aspects of the project, covering various offerings such as CAT, MAN, Wartsila engines, thruster models like Nakashima, Kawasaki, Niigata, and technology products including Engine Condition Monitoring Systems and Oil Quality Management Systems. Key Responsibilities: - Provide technical solutions and support for projects to meet business revenue targets, ensure zero rework, zero delays, and high customer satisfaction on every job. - Collaborate with customers during the enquiry stage to understand their needs, document project requirements, and technical specifications to avoid errors during the project. - Propose solution architecture, bill of material, and work scope to ensure smooth installation and commissioning of systems on site. - Engage with multiple stakeholders in the customer's organization to move enquiries towards orders through customer visits, calls, and presentations. - Handover orders to the operations team accurately for seamless execution and provide technical support to on-site team members when needed. - Drive continual improvement in delivery to reduce time per site compared to the Bar Chart, identify areas for improvement, and coordinate with customers for recommendations. - Enhance team capability through technology adoption, create awareness among stakeholders, and maintain standard documents for capacity building. - Monitor remote dashboards, manage IoT data, analyze reports, and train customers on ECMS systems. Qualifications Required: - Strong knowledge of internal combustion engines, with 3-4+ years of hands-on experience on medium and high-speed diesel engines. - Proficiency in working on computers, Excel, CRM, and SAP, with 1-2 years of experience in a desk/back-office role. - Basic knowledge of automation, electrical and control systems, and propulsion systems. - Good communication skills in verbal and written English to convey information clearly and create written work scopes based on customer requirements. - Attention to detail for information gathering, list comparison, and document creation. - Mindset for problem-solving, delivering outcomes daily, continual improvement, excellence, and interest in emerging technologies and trends in engineering and related industries. Note: Neptunus is a growth-oriented organization with a focus on providing opportunities for personal and professional growth, wealth creation, and a transparent work environment. Join us to thrive, advance your career, and be part of a team that achieves common goals through individual aspirations.,

Role Overview: As a Project Engineer at Neptunus, your role is crucial in ensuring the smooth handling of opportunities and orders to provide a great experience for customers, deliver successful projects, and achieve business goals. You will be responsible for all technical aspects of the project, covering various offerings such as engines like CAT, MAN, Wartsila, Niigata, EMD, different thruster models, and technology products. Your specialization may include 2-4 of these domains initially, with opportunities to expand over time. Key Responsibilities: - Provide technical solutions and support for projects to meet business revenue targets, ensure zero rework, zero delays, and high customer delight on every job. This includes understanding customer needs, documenting project requirements, proposing solution architecture, and collaborating with stakeholders for order conversion. - Drive continual improvement in delivery to reduce time on site compared to the bar chart, identify areas for improvement, build team capabilities, maintain standard documents, and monitor remote dashboards. Qualifications Required: - Strong knowledge of internal combustion engines, with 3-4+ years of hands-on experience on medium and high-speed diesel engines. - Proficiency in working on computers, Excel, CRM, SAP, and managing documentation, with at least 1-2 years of experience in a desk/back-office role. - Basic knowledge of automation, electrical and control systems, and propulsion systems. Additional Company Details: Neptunus, in its 28th year, is a growth-oriented organization leading the technology-led shift in operation and maintenance of large machines in various sectors. The company serves major asset owners in India, South Asia, Africa, and the Middle East, helping them run equipment more reliably, consume fewer resources, and reduce their carbon footprint. Neptunus offers a transparent work environment, opportunities for personal and professional growth, and various perks and benefits to its team members. Please note that the company is located in Navi Mumbai, Maharashtra, India, and the job requires 6 to 8 years of experience. The key skills required for this position include expertise in Z-peller, Niigata, and Marine Engineering.,