Dishonest about extra fees
I negotiated a discounted nightly rate for $500 over the phone and when they billed me the rate was $621. When I contacted them, they said it should have been $500 but would look into it. The next day I get a text message saying that the reason it was $121 more a night was that a $121 "Beachside Fee" was included which was never told to me. Fees are always listed separate with the taxes. They kept saying that the fee was disclosed to me but it was not. So, I was charged a extra $365 that I was expecting or could afford. They were unwilling to refund me the extra fee. I will never book with them again. Very dishonest company!
Date of experience: August 30, 2024