Daniels-Head Insurance Agency Reviews 

2,423
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and agents for their exceptional helpfulness, friendly attitude, and deep professional knowledge during every interaction. People note that the overall user experience is remarkably smooth, featuring efficient renewal processes, clear guidance, and prompt responses to all questions. Many loyal clients emphasize that the team continually goes above and beyond to secure reliable coverage and great value. Some reviewers were not happy with urgent policy expiration timing, expressing frustration over communication hurdles or desiring a more focused approach on specific practice areas.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing representatives as knowledgeable, courteous,... See more

Service

Customers had positive experiences with service, frequently praising the professional, courteous, and... See more

Customer service

Consumers find customer service to be positive, highlighting great response times and staff who make the... See more

Response time

Customers consistently note positive experiences with response time, highlighting that representatives answer... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the process is very easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The renewal contact was prompt and easy to comply with. Staff was good in follow thru and keeping me abreast of status. renewed policy was promptly issues and delivered. Service and attention to detai... See more

Company replied

Rated 5 out of 5 stars

I am an attorney in Seattle. I have been with Daniels-Head for a number of years and the company has arranged for me to obtain insurance by multiple insurance companies throughout this time. Over... See more

Company replied

Rated 5 out of 5 stars

Daniels-Head Insurance has been my "go to" for liability insurance for years. They actively search for good rates from good companies. I am so pleased with the service I receive. I recommend Daniels-H... See more

Company replied

Rated 5 out of 5 stars

Gabrielle Tetrick (DHIA and Lawyers' Professional Liability) was fantastic just as she always has been in securing a renewal policy insuring Corbin Law Firm in Florence, SC. Gaby is a BIG reason for... See more

Company replied


Company details

  1. #15 of 117 best companies in Insurance Agency
  2. #4 of 23 best companies in Business Insurance Company
  3. #2 of 12 best companies in Commercial Insurance Company
  4. #4 of 37 best companies in Insurance Broker
  5. #3 of 17 best companies in Liability Insurance Company

Written by the company

Professional Liability Insurance and Commercial Insurance Products. DHIA exists today to fill the unmet demand for better insurance products along with a faster and more efficient process for professionals. Our business model is a simple one, we want to know your business needs well enough to provide you insurance products that fit and make sense. If you have any questions along the way, we want to always be available. We want to give you more time to focus on your core competency, selling and growing your business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,423)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Thank you for taking the time to share your experience with DHIA.
We do work hard to make the renewal processes as painless as possible and be accessible to all our clientele. It is sure nice to be acknowledged for it. We are pleased to hear you're happy with our service and hope to serve you for many years to come!
As always, we are available for you and your firm. Please do not hesitate to contact us if there is ever anything else we can help you with.
– The DHIA Team

Rated 5 out of 5 stars

This company and Carol Wilson is a 10+

This company and Carol Wilson is a 10+
It is not just Carol, it is the organization, they care, they want to make it easier for the lawyer working 50-60 hours a week. When you call they answer. If they do not know an answer they call you back. You do not have to chase them for an answer, THEY WANT TO GET BACK FOR YOU. YOU ARE IMPORTANT TO THEM. CAROL WILSON- YOU ARE THE BEST.

May 5, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Hi Greg,
Thank you so much for taking the time out of your busy day to share your experience with Carol and DHIA. Your review brought smiles to us all!
We value and enjoy providing our insureds with a personalized, streamlined, and high-quality experience. We are delighted to hear that you enjoy our service, and every interaction is met with the level of care we expect our clients to experience, year after year.
As always, we are available for you and your firm. Please do not hesitate to contact us if there is ever anything else we can help you with.
– The DHIA Team

Rated 5 out of 5 stars

Excellent service

Excellent service Ms. Hesse was extremely helpful great company! Tyler

May 6, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Hi Tyler,
Thank you so much for taking the time out of your busy day to share your experience with Cortney and DHIA. We are so pleased that you had a 5-star experience and appreciate your loyalty over the years. We hope to serve you for many years to come!
As always, we are available for you and your firm. Please do not hesitate to contact us if there is ever anything else we can help you with.
– The DHIA Team

Rated 5 out of 5 stars

Used it in the past

Used it in the past, all good.

May 5, 2026
Unprompted review
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Hi Ms. Taylor,
Thank you for your review! We certainly appreciate it!
We are pleased that you had a five-star experience with us.
Please don't hesitate to call us if there's anything else we can help you with.
– The DHIA Team

Rated 5 out of 5 stars

Fast

Fast, clear, polite, professional.

May 1, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Hi Peter,
Thank you so much for taking the time to rate and review DHIA.
Providing a responsive, communicative, and professional insurance experience is important to us. We are delighted to hear that you had the kind of experience we expect for our clients.
As always, we are available for you and your firm. Please do not hesitate to contact us if there is ever anything else we can help you with.
– The DHIA Team

Rated 5 out of 5 stars

They have been taking care of my…

They have been taking care of my insurance needs for years. I would highly recommend them.

April 16, 2026
Unprompted review
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Thank you for taking the time to rate and review DHIA!
We are so pleased that you had the kind of experience that we expect for our clients. We appreciate your loyalty over the years and hope to be of service for many years to come!
As always, please let us know if there is ever anything else we can do for you or your firm.
– The DHIA Team

Rated 5 out of 5 stars

Really great at making the process…

Really great at making the process easy, and in my busy world the email reminders are priceless.

April 13, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Thank you for taking time from your busy day to rate and review DHIA.
We work hard to simplify the complexities of professional liability insurance and are delighted to hear you're happy with our service. We appreciate your business and hope to be of service for many years to come!
As always, we are available for you and your firm. Please do not hesitate to contact us if there is ever anything else we can help you with.
– The DHIA Team

Rated 5 out of 5 stars

The staff is so helpful

The staff is so helpful. The process is so easy.

April 13, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Hi Michael,
Thank you for your review. We certainly appreciate it!
We do work hard to make the renewal and payment processes as painless as possible, and it is sure nice to be acknowledged for it.
As always, please let us know if there is ever anything else we can do for you or your firm.
– The DHIA Team

Rated 5 out of 5 stars

Outstanding Customer Service

Daniels-Head Insurance has been my "go to" for liability insurance for years. They actively search for good rates from good companies. I am so pleased with the service I receive. I recommend Daniels-Head to friends and colleagues without reservation.

April 8, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Hi MJ,
Thank you for taking the time to thoughtfully share your experience with DHIA. We appreciate your time and kind words.
We work hard to streamline processes, listen to our clients' needs, and be accessible to all. It is sure nice to be acknowledged for it! We are pleased to hear you're happy with our service and hope to serve you for many years to come!
As always, we are available for you and your firm. Please do not hesitate to contact us if there is ever anything else we can help you with.
– The DHIA Team

Rated 5 out of 5 stars

Working with Carol Wilson was great

Working with Carol Wilson was great. She was nice and extremely helpful.

April 8, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Hi Will,
Thank you so much for taking the time out of your busy day to share your experience with Carol and DHIA.
We appreciate your loyalty over the years and hope to be of service for many years to come!
As always, please let us know if there is ever anything else we can do for you or your firm.
– The DHIA Team

Rated 5 out of 5 stars

buy here!

competent, helpful, and the
great service, good staff and excellent customer service makes things simple!

April 8, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Thank you so much for taking the time to rate and review DHIA.
We are delighted to hear that you had the kind of experience we expect for our clients, and that you are happy with our service. We hope to be of service for many years to come!
As always, we are available for you and your firm. Please do not hesitate to contact us if there is ever anything else we can help you with.
– The DHIA Team

Rated 5 out of 5 stars
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Thank you for taking the time to rate and review DHIA!
We are delighted to hear you're happy with our service. We appreciate your business and hope to be of service for many years to come!
As always, please let us know if there is ever anything else we can do for you or your firm.
– The DHIA Team

Rated 5 out of 5 stars

You have been handling my professional…

You have been handling my professional liability insurance for at least 40 years. That longevity speaks for itself. Thanks.

April 7, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Hi Mr. Harris,
Thank you for taking the time to rate and review your experience working with DHIA for decades!
We appreciate your loyalty over the years and are pleased you continue to choose us as your partner when it comes to insuring your law practice. We hope to be of service throughout the rest of your legal career.
As always, we are available for you and your firm. Please do not hesitate to contact us if there is ever anything else we can help you with.
– The DHIA Team

Rated 5 out of 5 stars

Very easy and convenient

Very easy and convenient. Quick responses to my questions.

April 6, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Hi Ms. Fitch,
Thank you for taking the time to rate and review your experience with DHIA.
We are delighted to hear that you had the kind of experience we expect for our clients. We appreciate your business and hope to serve you for many years to come!
Please let us know if there is ever anything else we can do, or if we can help you with any of your other business insurance needs.
– The DHIA Team

Rated 5 out of 5 stars

Great customer service

Great customer service, fast, clear, get the job done. Answered the phone and email with urgency.

April 6, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Hi Andrew,
Thank you so much for taking the time to rate and review your experience with DHIA.
We value personal, speedy, and quality service and are delighted to hear that you had the kind of experience we expect for our clients. We appreciate your business and hope to serve you for many years to come!
Please let us know if there is ever anything else we can do, or if we can help you with any of your other business insurance needs.
– The DHIA Team

Rated 5 out of 5 stars
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Thank you for taking the time to rate and review DHIA!
We are delighted to hear that you had the kind of experience we expect for our clients. We hope to serve you for many years to come.
As always, please don't hesitate to contact us if there is ever anything else that we can help you with!
– The DHIA Team

Rated 5 out of 5 stars

I have a Daniels Head Insurance E&O policy

I have a Daniels Head Insurance customer for years and they have been so wonderful to work with. I am very happy with Victor and his staff. They follow up and they are very efficient and when you run a business that is the kind of service you need.

April 2, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Hi Carla,
Thank you for taking the time to rate and review your experience with DHIA.
We value personal, speedy, and quality service and are delighted to hear that you had the kind of experience we expect for our clients.
We appreciate your loyalty over the years and are pleased you continue to choose us as your partner when it comes to insuring your business.
As always, we are available for you and your business. Please do not hesitate to contact us if there is ever anything else we can help you with.
– The DHIA Team

Rated 5 out of 5 stars

Excellent customerservicde

Excellent customer service.

Kara Ladendorf did a great job.

April 6, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Thank you so much for taking the time out of your busy day to share your experience with Kara and DHIA. We will be sure to share your kind words with Kara.
We are delighted to hear that you had the kind of experience we expect for our clients and are happy with our service. We hope to serve you and your firm for many years to come.
As always, please do not hesitate to contact us if there is ever anything else we can help you with.
– The DHIA Team

Rated 5 out of 5 stars

It was a seamless easy process.

It was a seamless easy process.

April 1, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Thank you for taking the time to rate and review your experience with DHIA.
We work hard to make the renewal and payment processes as painless as possible, and it is nice to be acknowledged for this! We are pleased that you had the kind of experience we expect for our clients, and that you continue to choose us as your partner when it comes to insuring your law practice.
As always, please let us know if there is ever anything else we can do for you or your firm.
– The DHIA Team

Rated 4 out of 5 stars

Workmanlike

Workmanlike. Nothing complicated was involved.

April 1, 2026
Daniels-Head Insurance Agency logo

Reply from Daniels-Head Insurance Agency

Hi Doug,
Thank you for taking the time to rate and review DHIA.
We work hard to simplify the complexities of professional liability insurance and are delighted to hear you're happy with our service. We appreciate your business and hope to be of service for many years to come!
As always, we are available for you and your firm. Please do not hesitate to contact us if there is ever anything else we can help you with.
– The DHIA Team

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