Great Basin Federal Credit Union Reviews

Savings & MM accounts receive awful interest rates :( But the Visa card has a rate as high as 18% :( Additionally, when you use your Visa card you get no cash back or other benefits.

To take this survey you require placing cookies on my computer and sharing customer info with unknown other business entities. Personal information going to Trustpilot A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K and they are going to do "who knows what with that info". It would take reading all day long for two weeks to review the terms & conditions and privacy policy.

Date of experience: March 11, 2021

We used to bank with a big branch but switched because of the fees and low savings rates. We like that GBFCU is local to home and has a variety of products that will serve our family. The sign up process was a little more in depth than if you go to other banks, but we had our new account opened and ready to use with debit cards within a week. However, 3 months in, we realized we weren’t getting all the benefits and high interest rate on our high yield checking. The customer service guy at GBFCU was really helpful and I’m so glad we have a high yield checking, but I was frustrated that it took us two months to get all the perks of the account because of a system error. I signed up for e-bills online (twice), but it didn’t “take” until I called the branch after not getting my higher interest rate for the second month in a row. I was disappointed, and they couldn’t make it retroactive, so if you switch to this bank, be aware of that. Make sure you do all the steps and verify with the branch. Other than that, I’ve been pretty happy overall and am glad to be banking with a credit union now.

Date of experience: February 08, 2024

Was at office trying to get online setup. Didnt approve acct fast. So they told me to head home and wait. Got denied needs different a credit access? Number. Don't want to drive all the way across town to resolve. Some tech support would be helpful.

Date of experience: September 14, 2022

Creating a joint account wasn't as easy as I thought it would be. That is why I only gave 4 stars. We repeatedly had to sign the same paperwork to be able to see our joint account on our own user logins. Then I had to sign more paperwork when I wanted to do online payments with our joint account. Not sure what happened but it was a pain and took over a month to get everything sorted out.

Date of experience: January 03, 2023

The process for getting a line of credit was quick and efficient. The only issue was some quirky parameters for uploading documents which made it difficult to upload so we ended up emailing the documents.
Overall, it was a very pleasant and quick process and I would recommend Great Basin Federal Credit Union to friends.

Date of experience: June 09, 2023

I've been a customer for a little over 2 months. I needed assistance to open my account and received it. Any time I have a question, I receive an answer. Their accounts website is easy to use. All in all, I'm very satisfied.

Date of experience: August 10, 2022

The staff at GBFCU on S. Virginia St. Reno, is always friendly and welcoming. I give them a 5 star rating. The online program is difficult to log into and lacks clarity.

Date of experience: June 08, 2023

I hate the online application process. Just call me or give me an in person appointment. It takes forever to hear from someone back.

Date of experience: April 04, 2024

Went in to get some checks (which I have never needed before!) Staff was extremely helpful, they printed me out a sheet of checks free of charge AND they notarized my document for me! It was a great experience!

Date of experience: March 11, 2021

Ive never has any problems! the people always give me a great answer to my questions and I have had a number of questions. the new Identityiq was confusing to me and my wife. and your staff had not been train on the system they were but they were able to get thru the problems we were having with signing up

Date of experience: March 31, 2023

I've had great support in difficult situations and in simple solutions with very good staff!! I have always recommended Great Basin Federal Credit Union to my friends, family and those seeking a great bank.

Date of experience: March 13, 2021

I am super happy with my switch from Bank of America to Gbfcu!
The staff is very knowledgeable and friendly!
The wait time is never very long. When I go into the bank, it’s really nice to familiar faces, that truly want to help!

Date of experience: July 29, 2023

GBFCU has been great for me with no issues. Always there for me when I need assistance. Cash back rewords and ATM fee reimbursement is over the top awesome.

Date of experience: April 01, 2021

I love this credit union had them for over 10 years and never had any problems . Always costumer service is a priority thank you

Date of experience: November 14, 2023

The best bank I have ever had in my 75 years of life. They also have the most knowledgeable tellers as well as their customer service abilities are top rank.

Date of experience: March 13, 2021

New Custumer to this bank and I absolutely love it, the staff is warm and helps with anything you need. The atm machines never spit out the money even if it’s a little folded and I like how it shows the quantity of each bill. So happy.

Date of experience: April 06, 2022

I have been with GBFCU since 2002 when they were in the Keystone shopping center. I now live in Yerington and I'm still happy with my bank. If I need something they are always kind and helpful.

Date of experience: March 12, 2021

From starting my auto loan application online to finishing up with a banker in person just a few days later, the whole experience was very pleasant and headache-free. I would definitely recommend Great Basin to my friends and family.

Date of experience: May 09, 2022

I recently switched banks from BOA to. Great Basin in May and every time I come into your branch on McCarran the staff is friendly and very helpful. Very different from my experience at BOA. I'm so glad I switched banks!

Date of experience: July 06, 2022

Been banking here for years. Truly it’s always been a “Great” experience when I’ve had a problem. I have zero interest in banking anywhere else.

Date of experience: April 25, 2021