36,473 total
Very happy with the reservation with Green Tour and regular contact with GetYourGuide. The company, run by an American-Caboverdian couple provided a guide and driver for me, though I was the only client that day. This clearly results from an excellent working relationship with GetYourGuide.
Date of experience: September 06, 2024
Really awful service. Booked a trip for 7 of us including my nan who is 85. Unfortunately my nan had a bad belly and unable to travel. The rest of us were still going. Refused to refund or give any level of service really. They just want your money and don’t care about you as a customer! Jahmica refused to do anything including give me details to complain or speak to a manager!!’ Avoid avoid avoid
Date of experience: September 12, 2024
Reply from GetYourGuide
Thanks for reaching out, Malachy. It sounds like we fell short this time around. Please send us your booking details at social.support@getyourguide.com from the same email address you used to book the activity. Make sure to also mention this review - We’ll work on a solution for you. Thanks.
GYG is selling fake Katla Ice Cave tours in Iceland. There is no longer any ice cave, fraudulently sold all of tour to see a small hole in the glacier!
Only refunded 20% of cost when wanted all costs refunded.
Guide faked us out until we got there and then admitted Cave has been gone for weeks! GYG and Gravel Travel still advertise the fake tour now, just a bunch of thieves!
Date of experience: September 07, 2024
Reply from GetYourGuide
Hello Cornelis, thank you for your feedback. We'd like to have more details on your case. Please contact us at social.support@getyourguide.com from the email address linked to your booking. Kindly include in your message the name you used to write this review, and we'll get back to you as soon as possible. Thank you.
What a fantastic experience. All the details were accurate and great. Tour guide was great professional and kept to the schedule exactly. They took care of all details to make the tour easy
Date of experience: September 15, 2024
Easy to book. Only need to pay near time of tour if you have booked in advance to secure a tour.
Guide knowledgeable, driver made journey comfortable. Looked after all the way.
Date of experience: September 16, 2024
Everything worked peefectly.
Pickup from location, excellent guides, being on time, doing the exact tour as described in the site, good communication with service providers
Date of experience: September 18, 2024
Get your guide is a very good application to book activities all around the world, I use it more than 3 years and I’m really happy with their services. I really trust to book and pay for any activity in any country in this app. I highly recommend it!
Date of experience: September 16, 2024
I stumbled upon this site before a recent trip to the States when looking for some activities to book. I used it to search for interesting things to do before I went and came across stuff I’d never have thought to do, but I also used it while away to book something at short notice. It was easy to use, straightforward to find stuff and they sent a reminder on the day to my phone which was useful! I would recommend it to anyone and use anytime I travel.
Date of experience: September 13, 2024
This tour was perfect with a solid driver and a very knowledgeable tour guide. The falls were beautiful and the farm stop was great with coffee and marriage cake. Highly recommend.
Date of experience: September 13, 2024
Great guides and a very enjoyable tour. Transportation was very comfortable and the trip was great value for money. Have used the company a few times now and every time the organisation of the day has been faultless.
Date of experience: September 10, 2024
The ATV ride is good but you do not go fast and have to stay in a line with everyone else - if you want to do something a bit more free roaming I do not recommend this but if it’s your first time then this is good. The toilets are disgusting so make sure you go before and take your own water (a lot of it) and any other drinks as you have to pay extra for drinks. The camel ride is 2 minutes long, there are 4 camels between a group of 30+ so you are stood around before and after. We asked the man leading the camels to take a picture of us on our phone as everyone else did too. He took the picture then asked for tips and we said we didn’t have any (we had spent it on the drinks which were not included). He then got very angry and turned the camels around very quickly which got them tangled and my leg got trapped in the middle. We shouted ‘STOP’ but he continued to drag us back rapidly to shorten and ruin our experience. We felt very unsafe here. The whole time children are walking around begging for money and manipulate you when you don’t have any. The Bedouin village is not an authentic experience, it was almost as if they were wearing costumes to fit the village narrative as they all had designer clothes on underneath. When we got to the Bedouin tent, children offered us popcorn (again with a charge) but were eating it when no one was looking. We then waited 1 hour and 15 minutes for any sort of entertainment to start which was such a waste of time and we all sat in silence. Shisha is £20 minimum and others said it was crap, and again drinks including water are extra. The food was very good (meat, salad, potatoes, rice, bread and 1 cup of cola). The stargazing after was nice to see but the men at the village kept turning their flashlights on and talking very which did ruin the authenticity of it again.
Date of experience: September 04, 2024
Made booking experiences and trips from Noosaville truely easy. Loved the updates and ticking was easy. Highly recommend and will be using again. Thanks GetYourGuide for making my trip perfect and full of fun adventures I would not have done without you!
Date of experience: September 06, 2024
As always, Get your guide was the perfect way to book our tours. I like the idea of paying before the holiday and also browsing the various options on their app is extremely simple to do. It helps with our planning of trips. we have done several European holidays and always been extremely satisfied with how simple Get your guide has been to book. They even sent us a reminder of our trip so we didnt lose track of time when on holiday!
Date of experience: August 11, 2024
I used Get Your Guide for several things, day trips, taxi transfers and guided tours. I found their service easy to use and their experiences to provide good value for money and reliable people.
Date of experience: September 10, 2024
I am extremely disappointed with GetYourGuide. I purchased tickets to visit the Sintra site, unaware that it was temporarily closed due to wildfire risks. There was no warning or notification on the website to inform customers of the site's unavailability yet GetYourGuide continues to sell tickets for dates when the site is closed. This is misleading and unacceptable. A refund would be the bare minimum in this situation. I cannot recommend this platform if they fail to be transparent with their customers.
Date of experience: September 16, 2024
Reply from GetYourGuide
Hi Jeje, we’re terribly sorry to hear that. To help us make things right, please send us your booking details at social.support@getyourguide.com from the email you used to book the activity. Make sure to mention this review and we’ll take care of your case right away. Thanks!
Great experience.
Timing for the Capilano Bridge was perfect and just enough time to get everything done.
Could have done with another hour on Grouse Mountain to get round everything.
Date of experience: September 13, 2024
You let you book and pay tickets knowing that they can cancel just because and that’s what happened it’s the worst experience I had ever had , they don’t care they just say “ we are sorry “ this app should be banned !
Date of experience: September 13, 2024
Reply from GetYourGuide
Hi there, thanks for your review. We’re sorry your experience didn't turn out as you expected. To help us make things right, please send us your booking details at social.support@getyourguide.com from the email you used to book the activity. Make sure to mention this review and we’ll get back to you with a solution.
First , i had an amazing time . Best believe i recommended for everyone. Also our tour guy Ivan was fantastic , know everything about the forest . Everybody going on this tour should request Ivan as your tour guide.
Date of experience: September 12, 2024
Amanda, our tour guide was excellent. We experience number of beautiful and unique places. All choices were very tasty and accompanied with great background information which made this a perfect intro to culinary .and chocolate experience in Paris. Highly recommend for anyone new to the city.
Date of experience: September 13, 2024
We've used GetYourGuide loads of times and never had a bad experience. Easy to use app, no problems with payment. Reviews on their site seem genuine.
Date of experience: September 13, 2024
