4.9
1,826 total
PAOLA at keycheck was very quick and helpful in helping me confirm the process for quickly refunding a full deposit to my tenant. She even emailed step by step instructions for future keepsake which will be useful. Thank you very much!
Date of experience: September 15, 2024
I needed help on a Sunday to edit a lease agreement out for signature and recieved a quick response from the chat line, very impressed how easy and helpful Raines was in guiding me thru the process. Thank You
Date of experience: September 15, 2024
I am new to medium term rentals. Filling out the information for my first lease with this system, I had some questions and needed to go in and edit a few things. Paola was very helpful! Got everything done fast than expected.
Date of experience: September 15, 2024
Gabriela was an outstanding help. I had a very specific issue that she helped me work through and solve quickly and easily. Actually, all of my interactions with KeyCheck have been seamless and useful. I know that if I have a question or issue, I will receive an answer right away. I especially appreciate that Gabriela was professional, polite, and fast:).
Date of experience: September 04, 2024
Cecila was very helpful, handled all my complaints and listened very calmly and respectfully as I rented on and on about my issues. I answered her email to me concerning how my issues were handled, by calling her a "Rock Star" and I meant it!
Date of experience: September 05, 2024
Excellent service from ALEJANDRA as Keycheck. She went out of the way to help me with my request. Well done and keep up the good work!
Date of experience: September 14, 2024
I've been confused a couple of times on how to maneuver through the site but the techs and team really know what they're doing and are so helpful! My most recent experience was with Liza and she was so easy to communicate with and was a true problem solver!
Date of experience: August 31, 2024
KeyCheck has been very easy to use, and the chat feature was very helpful. Paola was able to answer my questions quickly and clearly. I was on the chat for 5 minutes at most!
Date of experience: September 14, 2024
Paola. Paola made my experience well. I explained my issue. She investigated my issue and got back with me with a solution for me to make a decision.
Date of experience: September 09, 2024
I was helped twice today by 2 terrific gals! Paola and Gabriella were able to settle my issues within minutes!
I highly recommend a raise for both of these gals! It is not easy to deal with the public especially when folks are very busy and are not very patient. They're both very kind and professional. Thank you keycheck!
Date of experience: September 04, 2024
ALEJANDRA did her best to help me out. I think the background should be used for multiple landlords though especially when not the tenants fault.
Date of experience: September 05, 2024
I was in communication with "GREICY". She was very prompt and descriptive to solve my problem. She made it very understandable of the steps to take. Keycheck as a company has been very helpful.
Date of experience: September 05, 2024
What a great resource for landlords!
Gabriela helped with a few newbie questions on our first screening/lease/rent collection setup.
Raines helped me with setting up rent payments (unfortunately the system won't allow you to set up all payments up front and the month of February is prorated due to less days in the month but Raines fixed it for me so we get the full Feb rent by changing the move out date to March 1st instead).
Although the system is still a bit clunky, it's worth it for hosts/landlords who want to collect direct payments from bookings/leases.
Support chat works quickly and gives straight answers and work around for what you need if the system can't do it for you. That's all you can ask for!
Date of experience: August 23, 2024
The agent, Cecilia was very professional, showed excellent customer service and listened to my concerns. She got all the details and helped me setup my rent schedule and send out payment requests to my tenants. She ensured everything was correct and helped me to find certain tools I needed to monitor the payment schedule. She was so helpful and really put me at ease through this process. With new tools and technology, it is nice to get someone like Cecilia, who really helps make it smooth.
Date of experience: August 19, 2024
Greicy was very professional as she worked to resolve my problem. I'm always impressed with Key Check and their many helpful employees. Thank you Greicy!
Date of experience: August 27, 2024
Thanks so much to TATIANA at KeyCheck! I'm a first time user, so had a bunch of questions and she was soo helpful!! Especially in guiding me where to add things and how to not be too judgy if the screening didn't come back with a lot of info. Which I'll be honest, originally I was like it's a bit SUS if you don't have a long credit history.... but she reminded me that it can only go back so far. So moving forward I feel a bit more confident in the screening process.
Anyways, she was great and answered my questions very clearly and if I have questions again and need to use the chat again... I'll be a bit sad if I don't get her.
Definitely appreciate the help Tatiana!
Date of experience: August 24, 2024
As a first-time user, I wasn’t perfectly clear on what I needed to do, so I made a mistake. But when I reached out via chat, Tatiana came to the rescue within a few seconds. She was able to expertly guide me through the issues I was having and help me complete my inquiry. She even emailed back the next day, as promised, to follow up with me. Tatiana clearly went above and beyond to help me and ensure I didn’t make the same mistake twice.
Thank you!
Date of experience: August 20, 2024
JANETH answered all of my questions easily and quicky! She also gave examples and a couple different ways to solve possible rental issues that could come up!
Date of experience: August 24, 2024
The chat bot was helpful, but it seems a feature is missing on the screening service you offer. There is no section on the application for renter references. It would be helpful if that addition was considered in future upgrades.
Date of experience: August 19, 2024
Greicy was super helpful, efficient and kind.
Date of experience: September 12, 2024
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