Furnicher Reviews

Hello Myriam,

Thank you for your feedback. We understand your frustration, but we believe this review does not fairly reflect the situation.

1. While we apologize for the delay, but all customers are automatically notified if there are any delays.

2. Regarding the delivery, we depend on external logistics companies, and while we regret the inconvenience, this is outside of our direct control.

3. As soon as you informed us about the missing/undelivered chairs, we contacted the carrier immediately.
What's more, the two chairs that were delivered with scratches were resolved through a discount, which you accepted yourself. Our accountancy team even processed the refund over the weekend, which is not standard procedure, but we made an exception for you.
For the broken table, we issued a full refund right away, without hesitation. By now, you should have already received all the money.

4. Concerning your comment about language barriers, we do have a French-speaking agent, but you called several times on a Saturday when they were not available. Despite this, we spent over 20 minutes on the phone with you, trying to resolve the situation, but the conversation was challenging due to inappropriate behavior.

We take customer service seriously and believe we have gone above and beyond to address your concerns, even more than required.
Complaints are valid when based on facts, but unreasonable demands are something we cannot support. Thank you for your understanding.

Kind regards
Team Furnicher

Dear Jeffrey,

Thank you so much for your positive feedback!

We're thrilled to hear that you found our website easy to use and that our furnishings met your expectations both in quality and price. It's wonderful to know that your order arrived in perfect condition and sooner than anticipated.

Kind regards
Team Furnicher

Hello N.M.,

Thank you for your feedback. We regret to hear about your dissatisfaction. We would like to clarify a few points regarding your concerns.

You initially claimed the chairs were too light, and later reported they were stained by your family and couldn't be cleaned. Unfortunately, neither of these issues qualify for a free return according to our policies. Our return policy, including the associated costs, is clearly outlined on our website and must be accepted by all customers before placing an order.

Regarding customer service, our team has promptly addressed your numerous concerns and provided multiple solutions. Despite our best efforts, it seems none of our suggestions met your satisfaction.

While we strive to provide the best possible service, we also adhere to our stated policies to ensure fairness for all customers. You are always welcome to return the goods within 14 days of receipt, following our return policy. Thank you for your understanding.

Kind regards
Team Furnicher

Dear Soph,

Thank you so much for your fantastic review!

We’re thrilled to hear that you had such a positive experience with our ordering and shipment process. It's great to know that your delivery reached you in Germany within just two days and that the item was well-protected and easy to assemble. We're delighted that you’re happy with your new furniture.

Thank you for choosing us, and we look forward to serving you again in the future!

Best regards,
Team Furnicher

Beste Michel Deblauwe,

Hartelijk dank voor uw vriendelijke woorden en positieve feedback! We zijn verheugd te horen dat u tevreden bent met onze service, planning en levering. Ons team streeft ernaar om een vlotte en transparante ervaring voor onze klanten te bieden.

Als u in de toekomst nog verdere vragen of opmerkingen heeft, staan wij altijd klaar om u te helpen. Nogmaals bedankt voor uw vertrouwen in Furnicher!

Met vriendelijke groet,
Team Furnicher

Dear Svitlana,

Thank you so much for taking the time to share your positive feedback about our services. We are thrilled to hear that we were able to assist you with your technical ordering issue promptly and deliver your order quickly. We are also pleased to hear that Nikolay's support was particularly helpful to you.

Your suggestion about considering requests for items not present on the web-page or for customized products is greatly appreciated. We will definitely take it into consideration as we continue to improve our services and provide a more personalized approach to our customers.

Thank you again for choosing our services, and we look forward to serving you in the future.

Best regards,
Team interiorr.com

Dear Jamie,

Thank you for your glowing review! We are delighted to hear that you are extremely happy with the service you received and that your chairs arrived in perfect condition.

We take great pride in providing our customers with high-quality products and exceptional service. Likewise, we understand that shopping for interior items online can be challenging, and we strive to make the experience as smooth and stress-free as possible.

We appreciate your kind words and look forward to serving you again in the future.

Best regards,

Team interiorr.com

Dear Kristian,

Thank you for taking the time to share your experience. We're glad to hear that you find the chairs to be of acceptable quality for the price. We strive to ensure well-packaged and timely deliveries. We appreciate your understanding regarding the minor shipping concern, and we're pleased to know that our service representative resolved the issue promptly. If you have any further questions or feedback, please feel free to reach out.

Best regards,
Team interiorr.com

Dear Nora,

Thank you so much for your wonderful review! We're thrilled to hear that you love our dining chairs.

We appreciate your positive feedback on our fast delivery service and efficient website. We strive to provide the best experience for our customers, and it's rewarding to hear when we succeed.

We hope to hear from you again soon!

Kind regards,
Team Furnicher

Dear Sarah,

Thank you for sharing your positive experience with us! We are thrilled to hear that you love your new Bone Chairs and that the quality met your expectations. We are also happy to hear that our customer service team was able to assist you with the earlier shipment and that the contact was nice and smooth.

We truly appreciate your recommendation and hope you enjoy your new chairs for many years to come. If there is anything else we can assist you with, please do not hesitate to reach out to us.

Best regards,
The interiorr.com team

Hello Captain AndOne,

We thank you for choosing Interiorr and for the amazing review! We are more than happy that you are satisfied with the delivery process and that our team managed to resolve your problem quickly and efficiently. We hope that you will enjoy your new furniture for many years to come!
We'll be glad to assist you with your future orders!

Kind regards,
Miglena - Interiorr.com

Dear Selina,

Thank you so much for your wonderful feedback!

We are thrilled to hear that you are extremely satisfied with your office chair. Your kind words about our customer service are much appreciated.

If you ever have more questions or need assistance in the future, don't hesitate to reach out.

Warm regards
Team Furnicher

Hi Sara,
We are grateful that you took the time out to leave us a review.

We’re happy that our furniture was exactly as you expected and delighted that we got the delivery just right too.

We look forward to assisting you with your future purchases.
Best wishes,

Stefan

Dear Alexandra,

Thank you so much for this friendly and kind review!

It's really important for us to be able to make our customers happy and we are satisfied that we could do so in your situation despite the issue.

It will be a pleasure for us to have you as our customer in the future and we hope to hear from you soon!

Kind regards,
Eleonora - Interiorr

Dear Chad,
Thank you for your positive feedback.

We really appreciate you taking the time out to share your experience with us and are glad you felt we delivered the best possible service, this is very rewarding for our team.

We look forward to helping you with any future purchases.
Best wishes,

Stefan – Designerchairs24.com

Hi Kevin,

Thank you very much for your recommendation! We are glad we could help you with finding your desired furniture. And of course we hope to see you back again in the future, do not hesitate to contact us with any questions you have.

Kind regards,

Stefan - Interiorr.com

Hi Cecílie,
Thanks for your fantastic feedback.

We appreciate knowing you are very satisfied with your purchase and that our team helped you out when needed. Thank you for your kind recommendation; we appreciate it!

We hope you drop by again soon; have a pleasant day.
Best wishes,

Stefan

Hi Dante,
Thanks for the great review!.

We are dedicated to providing all our customers with the product and service that best suits them; it really means a lot to receive your stamp of approval!

We look forward to seeing you again on many more occasions
Kind regards,

Stefan

Dear Mrs. Strating,

Thank you for taking the time to share your positive experience with our Akira desk chair and for your confidence in our customer support team. We are thrilled to hear that you are enjoying the look of the chair and appreciate your kind words about the customer service you received. It is great to know that our team was able to promptly address your concerns and ensure a seamless resolution. Thank you again for your support and we look forward to serving you in the future.

Sincerely yours,
Nikolay - Team interiorr.com

Dear Jan,

Thank you for your positive review regarding the customer service at interiorr.com! We're glad to hear that our team did a great job in tracking down your order. We apologize for any inconvenience caused by DHL not meeting the same level of service during the delivery process. We strive to work with reliable shipping partners, but sometimes unforeseen circumstances can occur. Nonetheless, we're thrilled that you're in love with your new chairs! Your satisfaction is our top priority, and we're here to assist you with any future inquiries or concerns.

Warm regards,
The interiorr.com Team