Products with an amazing design for a fair price point - very recommended
Date of experience: 15 March 2023
Reply from Furnicher
Dear Laura,
Thank you for sharing your positive experience with our products! We're thrilled to hear that you found our chairs to be of good quality and with an amazing design. We always strive to offer stylish and affordable furniture to our customers, and we're glad that we hit the mark with you. Thank you for recommending us!
Very nice piece of furniture, super nice and quick in service. Unfortunately with a quite long delivery time. Nevertheless worth a recommendation.
Date of experience: 01 December 2021
Reply from Furnicher
Hi Sebastian, Thank you for your positive feedback and recommendation.
It's great to know your purchase matched your expectations; we are sorry for the delay and are doing all we can to deliver within the promised timeframe.
We hope that you return in the future. Kind wishes,
There are really good products and reasonable price. I can enjoy the long time lasting design.
Date of experience: 09 February 2024
Reply from Furnicher
Dear K.,
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the quality of our products and our reasonable prices. At Furnicher, we strive to provide our customers with durable, long-lasting designs that bring joy for years to come.
Your satisfaction means the world to us, and we're grateful for your support. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to help!
The product is very good and evrything - purchase, payment, delivery - went very smooth.
Date of experience: 16 March 2023
Reply from Furnicher
Dear Uria, Thank you for taking the time to share your positive experience with us. We are sure to hear that our product was experienced as very good and that the purchase process was completed smoothly for you. Our team works hard to ensure our customers have a configuration experience from start to finish.
We value your business and value your feedback. If you have any other wishes or questions, please do not hesitate to contact us. Thanks again for choosing our company. Kind regards, Team of Interieurr.com
Great service, had a personal email and chair arrived very quickly and it was great quality. Thank you
Date of experience: 22 September 2022
Reply from Furnicher
Dear Edward,
Thank you for the great 5-star review! We are happy that you had a pleasant experience with our customer support team and that our product met your expectations!
We'll be glad to help you with your future orders as well!
The item delivered in good condition and fast. The chairs are conform to the descroption. Good experience, recommended
Date of experience: 20 August 2022
Reply from Furnicher
Dear Anna,
We thank you for the 5-star review! We are glad that our products met your expectations! We hope that you will enjoy your new furniture for many years to come!
We will be happy to assist you with your future orders with us!
Incredible customer service, the best in the market. Rapidity, true listening, and reactivity how I can describe about you!
Date of experience: 30 October 2022
Reply from Furnicher
Dear Kim,
Thank you for your glowing review! We are thrilled to hear that you had an incredible experience with our customer service team, and that we were able to provide you with the best service in the market. We take pride in our ability to listen and react quickly to our customers' needs, and we are delighted to hear that you experienced this first-hand.
Not only that, but we appreciate your kind words, and we will make sure to share your feedback with our team. Thank you for choosing our company, and we look forward to serving you again soon.
Nice Edith chairs. well packed and swift delivery. Unfortunately DHL left the package at the door despite the fact that on their website I had requested delivery a week later. The new delivery date was confirmed by e-mail. To my relief the boxes were still there and had not been soaked by rain. So all's well that ends well and my dining table is looking great!
Date of experience: 03 January 2024
Reply from Furnicher
Dear HansPieter,
Thank you for sharing your experience with us. We're delighted to hear that you find the Edith chairs nice and that they were well packed for a swift delivery. However, we apologize for the inconvenience caused by the premature delivery from DHL. We appreciate your understanding and are relieved to hear that the boxes were still in good condition.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your satisfaction, and we hope you continue to enjoy your dining table with the new chairs.
Short and precise delivery, high quality products! Thank you!
Date of experience: 27 November 2023
Reply from Furnicher
Dear Ruediger Blankenagel,
We appreciate your concise and positive feedback regarding your recent experience with Furnicher.
It's fantastic to hear that you found our delivery service to be short and precise, and that the quality of our products met your expectations. Your satisfaction is our priority, and we are pleased to have contributed to a positive shopping experience for you.
Thank you for choosing Furnicher. If you have any further questions or if there's anything else we can assist you with, feel free to reach out.
We look forward to serving you again in the future.
Easy to order and the contact center works well. The logistic parters are not doing well and that becomes a problem for the company. Lost delivery and not keeping the predicted days. Waiting for my second delivery of the same product after loss in the transport and no contact yet.
Date of experience: 17 December 2023
Reply from Furnicher
Dear Thomas Idermark,
Thank you for your feedback. We appreciate your positive comments about the ease of ordering and the effectiveness of our contact center.
However, we sincerely apologize for the inconvenience you've experienced with our logistics partners, including a lost delivery and delays. We understand the frustration this can cause. Rest assured, we are actively working to resolve the issue and ensure your second delivery reaches you promptly.
If there's anything specific you would like to address or if you have additional concerns, please feel free to let us know. Your satisfaction is our top priority.
DON'T BUY FROM FURNICHER!!! DON'T BUY FROM FURNICHER They're thief, only thief. They lied from the beginning to the end. 1. The items were supposed to be in stock and sent the same day. They sent them after 1 month. 2. The delivery came in a 17 meters truck with only one delivery guy who put all the furnitures 500 meters away from our house. 3. Two chairs of the four ordered chairs were missing. The two remaining chairs are full of scratches. 4. THE TABLE IS BROKEN IN TWO PIECES!!! A MARBLE TABLE BROKEN IN TWO PIECES!!! We called them one million times, they don't speak french, they wont't do anything. We don't want the missing chairs, we don't want another table, we want our money back!!! We paid 1 300€ for a broken table and missing chairs!!! DON'T BUY FROM FURNICHER!!! DON'T!!!
Date of experience: 07 September 2024
Reply from Furnicher
Hello Myriam,
Thank you for your feedback. We understand your frustration, but we believe this review does not fairly reflect the situation.
1. While we apologize for the delay, but all customers are automatically notified if there are any delays.
2. Regarding the delivery, we depend on external logistics companies, and while we regret the inconvenience, this is outside of our direct control.
3. As soon as you informed us about the missing/undelivered chairs, we contacted the carrier immediately. What's more, the two chairs that were delivered with scratches were resolved through a discount, which you accepted yourself. Our accountancy team even processed the refund over the weekend, which is not standard procedure, but we made an exception for you. For the broken table, we issued a full refund right away, without hesitation. By now, you should have already received all the money.
4. Concerning your comment about language barriers, we do have a French-speaking agent, but you called several times on a Saturday when they were not available. Despite this, we spent over 20 minutes on the phone with you, trying to resolve the situation, but the conversation was challenging due to inappropriate behavior.
We take customer service seriously and believe we have gone above and beyond to address your concerns, even more than required. Complaints are valid when based on facts, but unreasonable demands are something we cannot support. Thank you for your understanding.
Réception rapide Qualité du produit Rapide à monter
Merci !
Date of experience: 21 July 2023
Reply from Furnicher
Bonjour Melissa,
Nous sommes ravis d'apprendre que vous êtes satisfait de votre commande chez interiorr.com ! La satisfaction de nos clients est notre priorité, et nous sommes heureux que vous ayez apprécié la rapidité de la réception de votre produit ainsi que sa qualité.
Nous nous efforçons toujours de proposer des produits de haute qualité et une expérience d'achat agréable à nos clients. Si vous avez besoin d'aide supplémentaire ou si vous avez d'autres commentaires, n'hésitez pas à nous contacter.
Merci encore pour votre confiance et votre soutien.
We’re thrilled to hear that you love the chair—it’s always wonderful to know that our products meet your expectations. Enjoy your new chair, and feel free to reach out if you need anything else!
Very friendly service and fast delivery. I bought some chairs of very good quality!
Date of experience: 11 November 2023
Reply from Furnicher
Dear Francesco,
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our service, finding it friendly, and that our delivery met your expectations in terms of speed. It's fantastic to know that the chairs you purchased are of very good quality.
If you ever have any further questions or need assistance, please don't hesitate to reach out.
Great Products! Fast delivery! Super Service! Thank you so much!!!
Date of experience: 05 August 2022
Reply from Furnicher
Dear,
Thank you for reviewing our work and products so positively!
It means a lot to us when clients are satisfied with what we have to offer them. Maintaining top quality and great service is Number 1 priority for our team, so thank you once again for the nice feedback!
Furniture quite alright, I am am very satisfied with it. There were some several Delays, but I understand that with the present Corona Situation, it's in general hard to keep all the dates prompt. The good thing, is that I was allways informed about it and after a phone call they really tryed to deliver it on time and it worked. :-)
Date of experience: 05 October 2021
Reply from Furnicher
Hi Paulo, Thanks for reviewing us.
We are glad to hear that you are happy with our product but so sorry that you received it later than planned. We try to let you know as much as possible and do all that we can to deliver in the said timeframe; we send regular updates by email if the delivery date changes. There were some bottlenecks in the shipping and container ports which caused delays in all our delivery´s which were completely out of our hands. We know that hanging on longer than you've been told for your order can be frustrating and we're so sorry about this.
We hope to hear from you again and deliver more speedily next time. Cheers,
Fast delivery, good quality, fantastic look and proactive service. 5 of 5 is adequate for sure
Date of experience: 01 June 2022
Reply from Furnicher
Hi Ingo,
Thank you for your kind review! We are glad we could deliver your order fast and in good quality. Enjoy your new furniture and do not hesitate to contact us again.
Great and fast service! Will definitely be ordering again!
Date of experience: 19 December 2023
Reply from Furnicher
Dear Nikita,
Thank you for your positive feedback! We're delighted to hear that you experienced great and fast service. It's our commitment to provide a seamless shopping experience, and we're thrilled that you plan to order from us again.
If you have any specific comments or suggestions on how we can further improve, please feel free to share.
We look forward to serving you again in the future. Thank you for choosing us!
Great scala of products and quick delivery. The quality of the chairs we ordered was very good. No surprises
Date of experience: 30 July 2023
Reply from Furnicher
Dear Guclu,
Thank you for sharing your fantastic feedback with us!
We are thrilled to hear that you had a great experience shopping at Interiorr.com. Our team takes great care in curating a diverse and extensive range of products to cater to our customers' various preferences and needs. We're delighted to know that you found our selection impressive.
We also aim to be transparent and reliable in all aspects of our service.
Should you require any assistance or have any questions in the future, our customer support team is always here to help.
Thank you for choosing us, and we genuinely appreciate your positive review.
