Drift Reviews & Product Details - Page 7

Drift Product Details

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships.

Product Website

Seller

Salesloft

Discussions

Drift Community

Product Description

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Overview by

Sarah Haberman

Pricing

Pricing provided by Drift.

Premium

Starting at $2,500.00

Per Month

View More Pricing Information

Drift Integrations

(1)

Verified by Drift

Drift Media

Redefine what it means to have an online conversation with Drift's enterprise-grade Bionic Chatbots, which leverage AI and your own content to give your buyers the freedom, security, and flexibility to take the conversation wherever they need to go.

Drift Demo - Conversational Landing Pages

Conversational landing pages transform passive browsing into active conversations. Unlike traditional landing pages where your visitors may have questions but don’t have time to wait around for an answer, Drift’s conversational landing pages serve up information relevant to the asset you’re shari...

Transform your web forms into a direct line to your sales pipeline. Fastlane plugs into your website forms to let your target leads jump straight into a live conversation or book a meeting. No more forcing leads to wait for follow-up after filling out a form.

Unlock the full potential of your sales strategy with Drift Prospector. This AI-driven tool accurately forecasts buying signals within your most valued accounts, blending direct engagement, external intent insights, and Salesforce data to map out the buying journey. Equip your sales force with th...

Drift’s Site Concierge delivers multi-faceted digital experiences unique to each website visitor based on their individual interests, intent, and stage. This results in individualized experiences for them, and more quality pipeline for you — all with less effort from your marketing team.

With Drift Analytics & Insights, you get a clear picture of website performance — analyzing which conversational approaches, on which pages, generate your highest-converting leads. And which source and influence the most pipeline and revenue. So you can do more of what works best.

Official Downloads

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TK

Tim K.

Bartender

Mid-Market (51-1000 emp.)

7/25/2024

"very easy to use"

4/5

What do you like best about Drift?

DOES MY JOB FOR ME. I think it is very good Review collected by and hosted on G2.com.

What do you dislike about Drift?

I get a lot of unnecessary emails. its just a lot Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Enterprise (> 1000 emp.)

1/23/2024

"Great piece of kit for web chat with prospects"

5/5

What do you like best about Drift?

It is great for visability, if you want a single source of truth about who is coming to your website and for what. Review collected by and hosted on G2.com.

What do you dislike about Drift?

It would be good if drift shows the live feed without having to open the web browser, but this not a deal breaker. Review collected by and hosted on G2.com.

Response from Sarah Haberman of Drift

edit

Hey there, thanks for the kind words!

- Sarah Haberman, Senior Manager, Customer Marketing @ Drift

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/9/2024

"Great Engagement Tool"

4.5/5

What do you like best about Drift?

It's great that I am able to engage live with customers on our websites to answer any questions. Additionally, the tool is very easy to use and leaves good information for follow-ups! Review collected by and hosted on G2.com.

What do you dislike about Drift?

I wish Drift had email alerts when someone is on the website so we can be available ASAP. Review collected by and hosted on G2.com.

CP

Connor P.

Account Development Executive

Enterprise (> 1000 emp.)

8/6/2024

"Works great, no user issues"

4/5

What do you like best about Drift?

The immediate information gaines, company name, user name, keywords Review collected by and hosted on G2.com.

What do you dislike about Drift?

A lot of support issues funnel through rather than direct sales needs Review collected by and hosted on G2.com.

TR

Tony R.

Sales Development Representative

Enterprise (> 1000 emp.)

6/24/2024

"Super easy to book a ready-to-go prospect wanting to learn more about your system!"

5/5

What do you like best about Drift?

It was incredibly helpful to have a qualified prospect book a meeting straight into the calendar Review collected by and hosted on G2.com.

What do you dislike about Drift?

There is no current issues i've faced with Drift Review collected by and hosted on G2.com.

AP

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

2/12/2024

"Great lead generation tool with a lot packed in..."

4.5/5

What do you like best about Drift?

Drift was our first time using a live chat tool, and so far has delivered on all fronts. Our reps love using it and being able to interact with prospects in real time, and we've been able to generate a significant amount of leads and pipeline through a combination of the chat bot & and our reps managing conversations. The interface is easy to use and provides a lot of information to help with determining who a prospect is, the account they belong to, and any previous conversations we've had with them.

The customization options are great, and we have been able to continually modify the playbook and chat routing to optimize for both customer experience and also speed-to-lead process. Review collected by and hosted on G2.com.

What do you dislike about Drift?

I wish that Drift had a simple solution for offline chats, similar to a ticketing system where prospects could fill out a form and ask to be contacted at a later date. However, our Drift CSM team has been very helpful and worked with us on numerous solutions that could solve for offline chats and how to make sure they are surfaced quickly to the reps who manage Drift. Review collected by and hosted on G2.com.

What problems is Drift solving and how is that benefiting you?

We are always looking for new ways to engage with prospects and answer their question in real time, and Drift has provided an easy and streamlined approach for doing that. It has helped decrease the amount of unqualified leads by allowing them to ask their questions in real time, and has allowed us to expedite our qualification process by having conversations to determine the best next steps based on each chat. Review collected by and hosted on G2.com.

Response from Sarah Haberman of Drift

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Love how much thought you put into this review! We're pumped that Drift has become your go-to lead generation tool, delivering on all fronts for your team. Keep the feedback coming, and we'll keep the leads flowing!

- Sarah Haberman, Senior Manager, Customer Marketing @ Drift

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/16/2024

"Overall Very Convenient"

3.5/5

What do you like best about Drift?

I love the visibility into site visitors, even if they don't interact with the chat bot. It gives you some great leads that are actively engaging with your company. It's very easy to use and I find myself actively checking the app throughout the day. Review collected by and hosted on G2.com.

What do you dislike about Drift?

For our team personally, the lead routing is a bit off. We are sometimes looped into chats that have nothing to do with our territories. The support we've been given from drift however has been useful and they're working to fix these issues. Review collected by and hosted on G2.com.

AD

April D.

Strategic Client Development Manager- UK & Ireland

Enterprise (> 1000 emp.)

3/25/2024

"very helpful for following up on active prospects"

4.5/5

What do you like best about Drift?

the ease of ability for prospects to book in a meeting

i am able to see who has engaged and reach out in a quick and timely manner!

easy to use Review collected by and hosted on G2.com.

What do you dislike about Drift?

sometimes it can crash but other than that i have had a great experience so far Review collected by and hosted on G2.com.

AL

Annie L.

Sales Development Representative

Mid-Market (51-1000 emp.)

1/29/2024

"using drift for finding target accounts and prospects"

4.5/5

What do you like best about Drift?

it's super helpful to see who's been on our website and looked at content, great for finding peopel to reach out to and accounts to target Review collected by and hosted on G2.com.

What do you dislike about Drift?

sometimes even if I filter for my territory and rev, it's not always accurate and it's showing account i shouldn't see. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/31/2024

"Valuable in multiple directions"

4/5

What do you like best about Drift?

I like how well it integrates with all other sales tools, biggest being CRM, website visits, more specific webpage visits, LinkedIn Review collected by and hosted on G2.com.

What do you dislike about Drift?

The iOS app is a bit lagging moving from Drift messages to propsect dashboards Review collected by and hosted on G2.com.