Drift Reviews & Product Details - Page 3

Drift Product Details

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships.

Product Website

Seller

Salesloft

Discussions

Drift Community

Product Description

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Overview by

Sarah Haberman

Pricing

Pricing provided by Drift.

Premium

Starting at $2,500.00

Per Month

View More Pricing Information

Drift Integrations

(1)

Verified by Drift

Drift Media

Redefine what it means to have an online conversation with Drift's enterprise-grade Bionic Chatbots, which leverage AI and your own content to give your buyers the freedom, security, and flexibility to take the conversation wherever they need to go.

Drift Demo - Conversational Landing Pages

Conversational landing pages transform passive browsing into active conversations. Unlike traditional landing pages where your visitors may have questions but don’t have time to wait around for an answer, Drift’s conversational landing pages serve up information relevant to the asset you’re shari...

Transform your web forms into a direct line to your sales pipeline. Fastlane plugs into your website forms to let your target leads jump straight into a live conversation or book a meeting. No more forcing leads to wait for follow-up after filling out a form.

Unlock the full potential of your sales strategy with Drift Prospector. This AI-driven tool accurately forecasts buying signals within your most valued accounts, blending direct engagement, external intent insights, and Salesforce data to map out the buying journey. Equip your sales force with th...

Drift’s Site Concierge delivers multi-faceted digital experiences unique to each website visitor based on their individual interests, intent, and stage. This results in individualized experiences for them, and more quality pipeline for you — all with less effort from your marketing team.

With Drift Analytics & Insights, you get a clear picture of website performance — analyzing which conversational approaches, on which pages, generate your highest-converting leads. And which source and influence the most pipeline and revenue. So you can do more of what works best.

Official Downloads

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MT

Matthew T.

SDR

Mid-Market (51-1000 emp.)

6/10/2024

"Great tool to have for prospecting!"

4/5

What do you like best about Drift?

Its user friendly interface paired with dynamic notifications to keep me up to date with prospects I am actively working has definitely helped make a more efficient and streamlined process when it comes to managing my territory of accounts. Review collected by and hosted on G2.com.

What do you dislike about Drift?

Cost,training, initial setup and information is not always correct Review collected by and hosted on G2.com.

What problems is Drift solving and how is that benefiting you?

Drift allows us to track and keep tabs on existing users and prospects that we are actively reaching out to by providing actionable insights and data that we can then use to better tailor a more custom personalized prospecting sequence and cadence. It also allows for up to date information on who is a top priority and what accounts should be prioritized accordingly. Review collected by and hosted on G2.com.

BW

Brittany W.

Account Development Specialist

Enterprise (> 1000 emp.)

3/13/2024

"Drift Review"

5/5

What do you like best about Drift?

The most helpful thing about Drift is that it alerts you that a customer is attempting to chat even if you're not logged into the platform. Although, we do not utilize Drift daily, its a very valuable feature to have. The company does a great job of having learning sessions to discuss implementation of the platform and how to be effective. Review collected by and hosted on G2.com.

What do you dislike about Drift?

Although Drift provides a lot of relevant information when entering into a conversation. I do not like that fact that I have to go and scroll through the conversation to look for the customers name. I feel that should be one of the first things you see upon entering a conversation. Review collected by and hosted on G2.com.

What problems is Drift solving and how is that benefiting you?

Drift is benefical to me because it allows customers to schedule appointments with me. Once you block off time on your calandar and choose what times you'd like to meet with customers, Drift will allow customers to book meetings with that in mind. I also think its pretty cool that Drift routes specific employees to specific conversations depending on what the customer inputs. Also, I like the fact that it shows customer engagement and what customers are looking at when browsing your website. Review collected by and hosted on G2.com.

AD

Alan D.

Sales Development Representatives

Mid-Market (51-1000 emp.)

11/9/2022

"Sales Development: use it on a daily basis"

3.5/5

What do you like best about Drift?

Drift stands out for its ability to drive real-time engagement, enhance customer experiences, and ultimately boost conversions. Drift has been the highest contributor for SDR meetings at algolia. It also allows for meetings to be booked with minimal effort through fastlane.

Alongside this Drift is extremely easy to use. I use it on a daily bases and I can activate and deactivate in a matter of seconds. It is also extremely usefult that drift can work in the backround while I complete other daily tasks. Review collected by and hosted on G2.com.

What do you dislike about Drift?

On some occasions their is poor quality of information provided by customers which makes it impossible to follow up after the interaction through drift. Alongside this, there can be a lot of spam from gmail accounts Review collected by and hosted on G2.com.

Response from Joshua Morgan of Drift

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Hi Alan! Thanks for taking the time to leave a review! Instant replies are so important as the faster we can get with a prospect, the less likely we are to lose them to a competitor. I'd love to hear more about not providing good quality information and the span dislike. You can email me at jmorgan@drift.com

--Joshua Morgan: Customer Advocacy @ Drift

LL

Lakeisha L.

Tech Enabled Sales Rep

Mid-Market (51-1000 emp.)

7/11/2024

"Helpful Tool for Customer Engagement"

5/5

What do you like best about Drift?

Using Drift has been very helpful for our customer service at my company. The platform's intuitive interface and powerful features have allowed us to streamline our communication and provide real-time support to our clients efficiently. Review collected by and hosted on G2.com.

What do you dislike about Drift?

There have been none as of yet. It is pretty straight forward. Review collected by and hosted on G2.com.

TP

Tri P.

Enterprise (> 1000 emp.)

2/29/2024

"Real-time customer interactions that efficiently led to qualified meetings"

5/5

What do you like best about Drift?

Drift is a powerful tool that allows for real time interactions with customers who get on the webpage, allowing for quick exchange of information.

Drift's many upsides include direct integration with my availabilities as it is on Outlook, allowing the customers to quickly book a meeting with me on the website without back and forth's which lead to a better customer journey and a shorter sales cycle. Review collected by and hosted on G2.com.

What do you dislike about Drift?

I can't think of too many downsides except for the volume of unqualified lead that are able to book a meeting. Sometimes I'd get leads with personal emails that are able to immediately book a meeting which turns out to be a time-suck. Review collected by and hosted on G2.com.

What problems is Drift solving and how is that benefiting you?

Drift drastically shortens the sale cycle by allowing the lead to book a meeting while browsing the website... this solves a major problem in Sales, which is a drawn out sales cycle due to lack of effective discovery.

This benefits me because while using Drift I can have effective discovery in real-time while the customer is on the webpage--I am able to exchange info with the leads like asking about pain-points and challenges and timeline while sharing info about our solutions in real-time and gather enough info for the rest of my team for meeting. Review collected by and hosted on G2.com.

Response from Sarah Haberman of Drift

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Thank you for your thoughtful review and feedback! We're thrilled to hear that Drift efficiently connects you with qualified leads in real-time and shortens the sales cycle 🚀

MU

Max U.

Account Manager

Mid-Market (51-1000 emp.)

8/20/2024

"Max Ugarte(Tealium) Review"

4/5

What do you like best about Drift?

I think drift is very helpful seeing the activity of who is on the website, especially by location. Helps to prioritize accounts with most page interactions and identify HQ locations. Review collected by and hosted on G2.com.

What do you dislike about Drift?

I dislike the filtering system. It is hard to exclude and include specific page views or audiences. Often times the filters don't work. Review collected by and hosted on G2.com.

LF

Leah F.

Sales Development Representative

Mid-Market (51-1000 emp.)

7/17/2024

"Transforming Customer Engagment"

4/5

What do you like best about Drift?

Most helpful with Drift is the automation - specifically with chatbots, freeing up valuable time and resources. Review collected by and hosted on G2.com.

What do you dislike about Drift?

Downside of using drift is the initial learning curve. It takes some time to become proficient with the features and advanced capabilities. Review collected by and hosted on G2.com.

EC

Elisalynn C.

Lead Generator Sales Customer Service Inbound/Outbound

Enterprise (> 1000 emp.)

7/15/2024

"Drift is a great tool! Love it!"

5/5

What do you like best about Drift?

I love the ability to create playbooks and that our customers can reach out in a quick and accessible way that works for their schedule. I use it daily for work and have multiple interactions with customers each day. It was easy to learn and great customer support. Review collected by and hosted on G2.com.

What do you dislike about Drift?

At this time I don't have any dislikes or changes I would make. Review collected by and hosted on G2.com.

UH

Verified User in Human Resources

Enterprise (> 1000 emp.)

7/30/2024

"Easy way to schedule group meetings"

5/5

What do you like best about Drift?

Drift makes scheduling meetings with clients in different time zones very easy. In addition, I save a significant amount of time by utilizing Drift to schedule group meetings. I highly recommend Drift as it makes things simple for me and my customers! Review collected by and hosted on G2.com.

What do you dislike about Drift?

Sometimes my clients don't change the time zone to their own local time when scheduling meetings and this causes scheduling issues. Drift could make the time zone more obvious to avoid this issue. Other than that I haven't had any issues. Review collected by and hosted on G2.com.

DT

Dominic T.

Account Manager - Central Europe

Mid-Market (51-1000 emp.)

8/1/2024

"Useful in a variety of ways for Sales"

4/5

What do you like best about Drift?

I can see when contacts from a company I have been targetting with outbound messaging visits the website, and get an idea of what they are interested in. Review collected by and hosted on G2.com.

What do you dislike about Drift?

Availability for joining live chats is linked to your calendar, which is then affected if you like to block out your calendar to focus on tasks. Review collected by and hosted on G2.com.