Kimkim Trip Reviews

4.8
Based on 15,353 ratings
Read 15,353 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

New Zealand 2025
New Zealand | Mar 7 - Mar 16, 2025

Angela G.
Flagami, FL | Reviewed on Mar 19, 2025
New Zealand 2025 Liz did an amazing job of planning our trip to New Zealand. She worked through all our wants and budgets quickly and was patient with us regarding changes (including some at the very last moment). Our trip included three cities: Auckland, Tutukaka, and Rotarua. We had drivers for a group of 10 as well. Everything went smoothly and at no time were we in the dark of what to expect or had to wait on anything. The hotels we stayed in were perfectly suited for our... Read more

New Zealand 2025

Liz did an amazing job of planning our trip to New Zealand.

She worked through all our wants and budgets quickly and was patient with us regarding changes (including some at the very last moment).

Our trip included three cities: Auckland, Tutukaka, and Rotarua. We had drivers for a group of 10 as well. Everything went smoothly and at no time were we in the dark of what to expect or had to wait on anything.

The hotels we stayed in were perfectly suited for our needs and were within walking distance of sights, activities, and restaurants.

Kelly was our driver for our rainforest hike and for our trip to Hobbiton and Rotorua. He was an amazing source of information about the places we were going to and answered all our questions.

Our other driver (to and from Tutukaka) was just as amazing. He chatted and joked with us on the long drive and made it a pleasant experience by stopping for a few breaks Ave suggesting the best place to grab a few pies for a snack.

We went on a snorkel trip while in Tutukaka; the weather was too rough so it was moved to another day. Rescheduling was easy and the travel company reached out and took care of everything for us. The trip was awesome once we were able to go.

We also kayaked at night to see the glow worms. The guide, Sam, was fantastic. One of us had never kayaked before and he was super patient and helpful.

Our last activity was a hike on Mount Tarawera. This was much more than expected from a physical sense. The 3 mile hike took a few hours and had us up a d down and even into the crater. While we would all recommend this, it is not an easy climb. Children and those not used to physical activity should choose something else. Our guides were fantastic and helpful throughout the entire experience.

We also visited Hobbiton, a few beaches, the aquarium, and explored local places off the beaten path. Liz made sure to build in some downtime for us to relax and find our own adventures.

We will be using KimKim again to plan our next vacation!

Local specialist: Liz Neal

My husband and I had an amazing honeymoon! Em...
Finland | Mar 9 - Mar 15, 2025

Gabriela G.
Greenacres City, FL | Reviewed on Mar 19, 2025
My husband and I had an amazing honeymoon! Emerson had everything planned perfectly, and we never ran into any issues. Emerson was also very responsive throughout the trip and more than willing to help out when needed. Our tour guides were very kind, knowledgeable, and fun to be around. Thanks to Kimkim we had the honeymoon of our dreams! We’re already looking forward to our next trip coordinated by them. We highly recommend kimkim!!! Read more

My husband and I had an amazing honeymoon! Emerson had everything planned perfectly, and we never ran into any issues. Emerson was also very responsive throughout the trip and more than willing to help out when needed. Our tour guides were very kind, knowledgeable, and fun to be around. Thanks to Kimkim we had the honeymoon of our dreams! We’re already looking forward to our next trip coordinated by them. We highly recommend kimkim!!!

Hotel Review
Holiday Village Inari
Inari

The hotel was clean and had a beautiful view to the frozen Lake Inari. We saw the aurora borealis every night that we were there.

Authenticity & Character
Location
Right in front of Lake Inari
Staff
Cleanliness & Comfort
Local specialist: Emerson Siimer
Emerson Siimer
Local specialist in Estonia | Replied on Mar 20, 2025

Thank you so much for your kind words! It was a pleasure planning your honeymoon, and I’m thrilled to hear that everything went smoothly. I’m glad you enjoyed your guides and had such a wonderful experience. Looking forward to helping you plan your next adventure!

Great time in Canary Islands
Spain | Mar 11 - Mar 18, 2025

A
Alain G.
Newark, NJ | Reviewed on Mar 19, 2025
I had a great time in Canary Islands. It was my first time using Trip Plan app. I liked it. It allows to plan without surprise. I visited Tenerife first. The accommodation was strategic between the south where are the beaches and the north where is the capital and the natural park. I liked the day at Anaga park with spectacular views and the visit of Santa Cruz. The guide Irma was nice and knowledgeable. There was a small bump with Barranco Del Inferno. I appreciated that you offer a... Read more

I had a great time in Canary Islands. It was my first time using Trip Plan app. I liked it. It allows to plan without surprise. I visited Tenerife first. The accommodation was strategic between the south where are the beaches and the north where is the capital and the natural park. I liked the day at Anaga park with spectacular views and the visit of Santa Cruz. The guide Irma was nice and knowledgeable. There was a small bump with Barranco Del Inferno. I appreciated that you offer a reimbursement right away. Very professional. I liked also the day at Teide volcano.
I really liked the choice of Lanzarote as the second island. I didn't know what to expect. A very pleasant surprise with a different feel from Tenerife. All small white houses. I liked the scenery and the Timanfaya national park especially.
Everything was well planned to the details.
Thank you again

Alain Giguere

Hotel Reviews
La Casona del Patio
Santiago de Teide
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Finca Isolina Hotel Boutique - Adults Recommended
Macher, Lanzarote
Authenticity & Character
Location
Staff
Marco is a superstar
Cleanliness & Comfort
Barceló Tenerife
San Miguel de Abona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Visit through the Historic Streets of Santa Cruz
Spain

Irma was a great guide, dynamic and knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
Hiking Route to Adeje and Barranco del Infierno
Spain

Good hike. Unfortunately i was supposed to meet a guide which i never saw. I could still do the trek on my own and it was well appreciated I was reimbursed right away and i thought it was really professional

Quality of Experience
Guides, Drivers and Staff
never saw him
Lanzarote Cruise Day Trip to la Graciosa
Lanzarote
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha

Outstanding experience working with Erin and ...
Patagonia | Feb 23 - Mar 14, 2025

D
Darci C.
Los Angeles, CA | Reviewed on Mar 19, 2025
Outstanding experience working with Erin and Nara to plan an extended several week trip to Patagonia - Chile and Argentina.
The Kim Kim team offered exceptional communication and responsiveness in addition to detailed local knowledge regarding travel destinations and experience excursions.
They offered several suggestions that aligned with the interests that we expressed.
All details regarding numerous location transfers, local guide service and transportation were very well planned by...
Read more

Outstanding experience working with Erin and Nara to plan an extended several week trip to Patagonia - Chile and Argentina.
The Kim Kim team offered exceptional communication and responsiveness in addition to detailed local knowledge regarding travel destinations and experience excursions.
They offered several suggestions that aligned with the interests that we expressed.
All details regarding numerous location transfers, local guide service and transportation were very well planned by Erin and Nara.
Great recommendations for local things to do at each stop along with great restaurant suggestions.
Very responsive support for questions that we had while in Patagonia on travel.
Overall, a great travel experience thanks to the efforts of the Kim Kim team we worked with.

Local specialist: Erin Wiley

Custom Patagonia trip
Patagonia | Feb 19 - Mar 1, 2025

B
Bruce V.
Denver, CO | Reviewed on Mar 19, 2025
Great trip! Well organized by KimKim, especially the guides who were all knowledgeable, friendly and spoke English, which was very helpful. The Perido Merino glacier was especially memorable. Read more

Great trip! Well organized by KimKim, especially the guides who were all knowledgeable, friendly and spoke English, which was very helpful. The Perido Merino glacier was especially memorable.

Hotel Review
Hosteria Senderos
El Chalten
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Perito Moreno Boat & Walking Tour
El Calafate
Local specialist: Erin Wiley

Loved NZ - scenery, Māori culture and wine!
New Zealand | Mar 3 - Mar 17, 2025

R
Ray R.
Brookhaven, GA | Reviewed on Mar 19, 2025
Loved NZ - we had three targets for our trip; scenery, Māori culture and wine. Liz did a wonderful job balancing a lot of different options for us. We started thinking of a long Aus-NZ trip and she worked with us to trim it to a realistic timeframe. We only had a couple of true guided tours - in Rotorua the Kahukiwi afternoon with Patrick was eye-opening about current Māori life, visiting his tribe’s marae and taking time to understand the great significance of the marae to the culture. And... Read more

Loved NZ - we had three targets for our trip; scenery, Māori culture and wine. Liz did a wonderful job balancing a lot of different options for us. We started thinking of a long Aus-NZ trip and she worked with us to trim it to a realistic timeframe. We only had a couple of true guided tours - in Rotorua the Kahukiwi afternoon with Patrick was eye-opening about current Māori life, visiting his tribe’s marae and taking time to understand the great significance of the marae to the culture. And then Paul with Appellation Wine Tours gave a great tour of Central Otago wineries. Lastly, Liz suggested Doubtful Sound for our Fiordland tour, instead of the much more heavily touristed Milford Sound. We did the overnight tour with kayaking and swimming in the Sound. We also managed to see albatross and fur seals. So, overall, great time!

Hotel Reviews
M Social
Auckland

Very convenient, friendly staff, great food.

Authenticity & Character
Location
Close to ferries and CBD
Staff
Cleanliness & Comfort
Sudima Lake Rotorua
Rotorua

Close to the lake (with the accompanying sulfur smell), a little bit of a long walk to town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Park Hotel Ruapehu
National Park Village

Not much choice for this location. Room was small, bathroom was smaller! Dinner was wonderful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rydges Wellington
Wellington

Comfortable hotel. Was a bit swamped with tour groups. No on-site parking, valet only (@NZ$45/ night). Short walk to the waterfront and cable car.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Distinction Te Anau Hotel And Villas
Te Anau

Great location on Lake Te Anau. Comfortable large room (we were in the villas), good amenities. Very close to the Main Street (restaurants and shopping), wonderful view out onto the lake.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Rees Hotel
Queenstown

Can I give this six stars? Location is just OK, needed shuttle or car to get to town, but the view over Lake Wakatipu was gorgeous. Restaurant is extremely small, breakfast was hit-and-miss to get a table. Staff were wonderful, room was incredibly comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sudima Auckland Airport
Auckland

Convenient, clean and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
TE Puia: Te Ra Guided Experience 90 minutes) + Cultural Performance
New Zealand

Good mix of Māori culture and history.

Quality of Experience
Half Day Kahukiwi Experience
Rotorua

An in-depth look at current Māori life and culture. Patrick was our guide to his family/tribe, including a visit to his marae. Sometimes was a bit tough to hear about the darker side of Māori history.

Quality of Experience
Guides, Drivers and Staff
Transport
Introducing Te Papa Tour and Museum visit
Wellington

Good overview of the Museum, allowed for long follow-up once the tour was over.

Quality of Experience
Guides, Drivers and Staff
Te Anau Glowworm Caves - ex Te Anau
New Zealand

Unique glow worm life

Quality of Experience
Guides, Drivers and Staff
Transport
Navigator Overnight Cruise Return ex Manapouri -2Day/1Night - Private Cabin
New Zealand

We were extremely lucky with the weather, calm waters even out into the Tasman Sea. Opportunity for kayaking and swimming. Managed to see the fur seals, wrong time of year for penguins, and no sign of dolphins.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boutique Wine Tour - Half Day
Queenstown (NZ)

Good small group. Paul (guide) was a wealth of knowledge about the wine business in NZ. Good selection of wineries. Would have liked to see more of the wine making process.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal

Iceland is a must see!
Iceland | Mar 1 - Mar 8, 2025

K
Kelly V.
Ashburn, VA | Reviewed on Mar 19, 2025

Othman was extremely responsive to any and all questions. The excursions were planned well and timed out really nicely. We had plenty of time to explore but plenty of time to do some relaxing too.

Local specialist: Othman A

Tokyo, Hakone & Kyoto Family of 3 Spring Break Trip
Japan | Mar 10 - Mar 18, 2025

Meredith S.
Seattle, WA | Reviewed on Mar 19, 2025
March 2025: Just returned from a 8 night trip to Japan with my husband and 20 year old son. It was FABULOUSly well planned by Leny! Her recommendations were spot on with our pre-trip discussions and expectations. Our hotels in Tokyo, Hakone & Kyoto were lovely, in great locations and included a fantastic breakfast. Our private guides all spoke great English and were a delight to spend a few hours each day exploring local sights. Our transfers and daily reminders were flawless. Trip... Read more

March 2025: Just returned from a 8 night trip to Japan with my husband and 20 year old son. It was FABULOUSly well planned by Leny! Her recommendations were spot on with our pre-trip discussions and expectations. Our hotels in Tokyo, Hakone & Kyoto were lovely, in great locations and included a fantastic breakfast. Our private guides all spoke great English and were a delight to spend a few hours each day exploring local sights. Our transfers and daily reminders were flawless.

Trip Highlights:
Tokyo Tsukiji and Asakusa with Michiko
Tokyo Food Tour with Clara
Hakone Tour with Masa
Kyoto Arashiyama with Hiro
Koyto Dinner with a Maiko in Gion district with Josh
Kyoto Kiyomizu Temple, Fushimi Shrine & Nishiki Market with Hiro
Nara with Yasuhisa

Plum blossoms were in bloom and beautiful :)

I highly recommend booking with kimkim!

Hotel Reviews
HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel
Tokyo

Great location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Matsuzakaya Honten
Kanagawa

Destination experience of it's own!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Blossom Kyoto
Kyoto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Roppongi Tokyo Premier
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Sushi Making Experience: Craft Authentic Sushi
Kyoto

Unique experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Best Of Shibuya Food Private Tour - Evening
Tokyo

Clara is a great guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Dinner with Maiko in a Traditional Kyoto Style Restaurant Tour (Small Group)
Kyoto

Josh was great! The dinner with Maiko was an amazing, unique experience.

Quality of Experience
Food
Guides, Drivers and Staff
Half-Day Tokyo Tour with English-Speaking Guide
Tokyo

Michiko was a great local guide and knows how to get around the city with ease.

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo to Hakone Private Transfer: Mt. Fuji and Hakone Full-Day Tour with English-Speaking Driver
Japan

Masa is a great driver and guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Tea Ceremony in Kyoto (Private)
Kyoto

Unique experience!

Quality of Experience
Guides, Drivers and Staff
Transport
Relaxing Evening: Private Onsen and Kaiseki Dinner
Hakone
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Nara Tour From Kyoto with English Speaking Guide (Private)
Japan

Yasu was an expert local guide and a pleasure to spend the day with!

Quality of Experience
Guides, Drivers and Staff
Transport
Hidden charms of Arashiyama
Kyoto

Hiro was great!

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Kyoto Tour with English-Speaking Guide (Private)
Kyoto

Hiro was fantastic!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leny Vergara
Leny Vergara
Local specialist in Japan | Replied on Mar 19, 2025

Hi Meredith, thank you for your sweet review and for taking the time to share your experience right after arriving back home. I'm so happy that you enjoyed this cherry blossom trip with your family! I’ll make sure to share your kind words with your guides. It’s also great to hear that all your stays met your expectations. I hope this trip was truly memorable, and I look forward to planning your next Japan adventure😊

We had a fantastic time in Indonesia. Specia...
Indonesia | Mar 2 - Mar 16, 2025

S
Spencer Z.
Dallas, TX | Reviewed on Mar 19, 2025
We had a fantastic time in Indonesia. Special thanks to Yuqqa. Everything went smoothly. In Medan we had Joel to guide us and the time in the jungle was amazing in Bukit Lewang. Ronie our expert guide in the jungle helped us to see Orangatans and Tomas monkeys. He also found giant ants for us and they were amazing and BIG!! In Bali our driver Roosna was great. Our VW buggy driver Dan was also great and we had a great exploration of Bali and even visited a family owned coffee... Read more

We had a fantastic time in Indonesia. Special thanks to Yuqqa. Everything went smoothly. In Medan we had Joel to guide us and the time in the jungle was amazing in Bukit Lewang. Ronie our expert guide in the jungle helped us to see Orangatans and Tomas monkeys. He also found giant ants for us and they were amazing and BIG!! In Bali our driver Roosna was great. Our VW buggy driver Dan was also great and we had a great exploration of Bali and even visited a family owned coffee plantation and drank Luak coffee and it was good. Our whole 31 day trip of Asia was fantastic and specifically Indonesia was a memory I will never forget. We even got a Balinese massage which made me sore for days. It was great.

Local specialist: Yuqqa Macdalena
Yuqqa Macdalena
Local specialist in Bali, Indonesia | Replied on Mar 19, 2025
Dear Spencer, Thank you so much for your kind words! 😊 It truly warms my heart to hear that Indonesia was such a special highlight of your incredible 31-day journey through Asia. Joel and Ronie will be thrilled to know how much you enjoyed your time in Bukit Lawang—encountering orangutans (and those giant ants! 🐜) must have been unforgettable. And in Bali, Rusna and Dan clearly made sure you had an amazing experience, from VW buggy explorations to savoring Luwak coffee. I love how you... Read more

Dear Spencer,

Thank you so much for your kind words! 😊 It truly warms my heart to hear that Indonesia was such a special highlight of your incredible 31-day journey through Asia.

Joel and Ronie will be thrilled to know how much you enjoyed your time in Bukit Lawang—encountering orangutans (and those giant ants! 🐜) must have been unforgettable. And in Bali, Rusna and Dan clearly made sure you had an amazing experience, from VW buggy explorations to savoring Luwak coffee.

I love how you embraced every moment, even the intense Balinese massage aftermath! 😆 Thank you for trusting me with your adventure—it was an absolute pleasure planning this trip for you. I’d love to help you explore even more of Indonesia in the future!

Wishing you all the best and sending warm tropical greetings from Bali,
Yuqqa 🌿✨

Australia & New Zealand - Amazing Trip! Worked with Paula
Australia | Feb 24 - Mar 15, 2025

Anita T.
East Brainerd, TN | Reviewed on Mar 18, 2025

Paula was absolutely amazing! She listened to understand my likes and to identify the activities that I would most enjoy.

Her knowledge and experience helped me plan an amazing trip.

Local specialist: Paula Adams
Paula Adams
Local specialist in California and Australia | Replied on Mar 19, 2025

Hi Anita,

Thank you so much for taking the time to share your feedback about your recent trip. I truly appreciate your kind words, and I'm delighted to hear that you had a wonderful experience.

Your review means a lot to me, and it helps me to continue to provide exceptional service to valued clients like you. It truly was such a pleasure working with you in planning your vacation to Australia and New Zealand.

Please keep in touch and don't hesitate to reach out to me if you plan to visit the South Pacific again.

Cheers,
Paula
(951)264 6300

The Kimkim planned an amazing and affordable ...
Costa Rica | Mar 7 - Mar 11, 2025

C
Christopher W.
Newark, NJ | Reviewed on Mar 18, 2025
The Kimkim planned an amazing and affordable Costa Rican getaway to La Fortuna. Every detail was arranged from outings to transportation and went off without a hitch. Will definitely use Kimkim for future trips. Read more

The Kimkim planned an amazing and affordable Costa Rican getaway to La Fortuna. Every detail was arranged from outings to transportation and went off without a hitch. Will definitely use Kimkim for future trips.

Hotel Review
Hotel Lavas Tacotal
Fortuna, San Carlos

Decent and affordable hotel. Not many frills bur offers everything you need and a great view of the volcano.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Yuliana Valverde
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Mar 18, 2025

Hello Christopher,

Thank you so much for the awesome review! We are so happy to hear you had an amazing time in La Fortuna and that everything went smoothly.

Looking forward to helping with your next adventure!
Pura Vida!
Yuliana

Discovering Costa Rica
Costa Rica | Feb 22 - Feb 27, 2025

Kimberly J.
Ashburn, VA | Reviewed on Mar 18, 2025
Our trip to Costa Rica was nothing short of extraordinary, filled with unforgettable wildlife encounters, stunning views, and an incredible team that made every moment special. From the moment we arrived, the natural beauty of the country swept us away, and it felt like we were in another world. Our hotel, perched on a cliff overlooking the Pacific Ocean, offered some of the most breathtaking views imaginable. Each morning, we woke up to the sound of the ocean waves crashing below, and the... Read more

Our trip to Costa Rica was nothing short of extraordinary, filled with unforgettable wildlife encounters, stunning views, and an incredible team that made every moment special. From the moment we arrived, the natural beauty of the country swept us away, and it felt like we were in another world.

Our hotel, perched on a cliff overlooking the Pacific Ocean, offered some of the most breathtaking views imaginable. Each morning, we woke up to the sound of the ocean waves crashing below, and the sun casting golden hues over the water. It felt like paradise, as we enjoyed meals on the terrace, watching the colors change as the day unfolded. It was truly an oasis that allowed us to feel connected to the land in a way we never have before.

One of the highlights of our adventure was our guide, Diego. It was clear from the start that he was not just a guide, but someone who had a deep, almost spiritual connection to the land. Diego was a walking encyclopedia of knowledge, always pointing out things we would have never noticed on our own – from the smallest hummingbird to hidden sloths high up in the trees. He explained the delicate balance of Costa Rica's ecosystem and the importance of conservation, leaving us with a profound appreciation for the land.

Our driver, Alex, was a joy to travel with. He was not just a driver, but a passionate ambassador for Costa Rica, eager to share his love for his country. As we drove through the lush landscapes, Alex shared stories of the country’s history, culture, and customs. His pride for Costa Rica was contagious, and we felt so fortunate to have someone so personable and knowledgeable guiding us along the way.

We also had the pleasure of traveling with Oscar, our driver for one of the longer rides. Despite the long hours, Oscar kept us entertained and laughing with his witty humor and charming personality. He had a way of making even the most grueling five-hour journey feel like a fun adventure, keeping us in high spirits the entire way.

And then there was Elena, the mastermind behind our entire trip. She was nothing short of amazing. Elena meticulously planned every detail, ensuring that our trip was seamless and stress-free. When I fell ill before our first planned trip and had to postpone, she didn’t hesitate to reschedule everything for us without a second thought. She worked tirelessly to accommodate us, even adjusting our itinerary with Serendipity after we arrived exhausted, so that we could rest and fully enjoy the beauty of Costa Rica. Elena’s attention to detail and unwavering dedication made this trip unforgettable.

Between the wildlife encounters—like seeing monkeys swinging through the trees, iguanas basking in the sun, and the incredible birdlife—and the stunning vistas, this was a trip that will live in our hearts forever. Costa Rica’s beauty, combined with the genuine warmth and hospitality of the team, made it an experience that we will treasure for a lifetime. We left feeling inspired, grateful, and with a newfound love for this beautiful country.

Hotel Reviews
Hotel Costa Verde
Manuel Antonio

The views were spectacular! Like nothing we have experienced. One worker, Oscar, was the only negative and reason for only 4 stars. He failed to tell us that we needed $300 cash to book the excursion, so we scheduled it but when we went to pay, he said it had to be cash. We had our credit card info stolen in La Fortuna so we had used almost all of our cash and could not pay this in cash. He was incredibly rude to use and wouldn't stop telling us that now the guide would have to pay out of pocket because of us. We paid a fortune for this trip so we obviously have no problem paying for our experiences, but this was not explained to us and sadly our last day, he continued to harass us about this even after we added a day because we did not want to leave this beautiful paradise.

Authenticity & Character
unique
Location
breathtaking views
Staff
everyone was wonderful except oscar at front desk, rude as explained above
Cleanliness & Comfort
perfection
Volcano Lodge, Hotel & Thermal Experience
San Carlos, Alajuela

Gorgeous and surrounded by nature. However, if paying to stay at hotel, I don't think we should have to deal with busses full of day pass people using the facilities we are paying for- the crowds were very disappointing and would not have been a thing if the hotel just focused on its guests rather than allowing bus after bus to bring hundreds of people to use the hot springs that should be for hotel guests only. sadly we only got in the springs once due to the crowds

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio

Beautiful- had hoped to see more wildlife

Quality of Experience
Guides, Drivers and Staff
oscar was the best driver! we hated to even say goodbye to him. loved him!
Transport
oscar was the best! we hated to even say goodbye to him. loved him!
Catamaran Tour with Meal
Costa Rica

lovely views/fun vibe

Quality of Experience
Guides, Drivers and Staff
Stephen was incredible
Transport
Hanging Bridges, La Fortuna Waterfall, and Arenal Volcano
Arenal/La Fortuna

Most breathtaking views, guide, Diego was incredible and taught us so much

Quality of Experience
Food
Guides, Drivers and Staff
Diego was one with nature- he taught us so much.
Transport
Alex is a doll
Local specialist: Elena Mora
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Mar 18, 2025
Hola Kimberly, Thank you so much for your incredible review ⭐⭐⭐⭐⭐ ! It truly means the world to us, specially for me to hear how much you enjoyed your time in Costa Rica. We are delighted that you had such unforgettable wildlife encounters and breathtaking views, and that our team was able to make every moment special for you. Diego, Alex, and Oscar will be thrilled to know how much their knowledge, enthusiasm, and warmth added to your journey. They are truly passionate about sharing the... Read more

Hola Kimberly,

Thank you so much for your incredible review ⭐⭐⭐⭐⭐ ! It truly means the world to us, specially for me to hear how much you enjoyed your time in Costa Rica.

We are delighted that you had such unforgettable wildlife encounters and breathtaking views, and that our team was able to make every moment special for you. Diego, Alex, and Oscar will be thrilled to know how much their knowledge, enthusiasm, and warmth added to your journey. They are truly passionate about sharing the beauty and culture of Costa Rica, and it’s wonderful to hear that their efforts made a lasting impact on your experience.

It was an absolute pleasure planning your trip, and I’m so glad we could adjust things as needed to ensure you had a seamless and relaxing adventure. Costa Rica is such a special place, and knowing that you left feeling inspired and with a deep appreciation for its beauty means everything to us.

Thank you again for your kind words and for trusting us with your journey. We hope to welcome you back to Costa Rica someday for another amazing adventure!

Thank you so much, Pura vida,

Elena Mora.
Serendipity Adventures 🦥🌋🐒

Clemens planned a beautiful tour of Germany f...
Germany | Mar 8 - Mar 15, 2025

A
Angela C.
Chicago, IL | Reviewed on Mar 18, 2025

Clemens planned a beautiful tour of Germany for our family. We spent 8 days traveling between Munich, Nuremberg, Frankfort and Berlin. Our favorite tours were the castle tours with Pedro, the food tour of Berlin with Alex and the Nuremberg tour with Kurt. All of the guides were very knowledgeable and the country that we saw is beautiful!
The only thing that I would change with the time we had was to reduce the number of cities by one. It was a lot to be hopping on a train every day or every other day. But, otherwise, great trip!

Local specialist: Clemens Sengwein

Leny was a fantastic guide and immensely help...
Japan | Feb 14 - Feb 24, 2025

C
Callie M.
Newark, NJ | Reviewed on Mar 18, 2025

Leny was a fantastic guide and immensely helpful in planning our trip to Japan. I was very overwhelmed going into the planning process, and Leny took the time to work with me and understand my needs to craft the perfect itinerary. She totally understood our requests and went above and beyond to make logistics as smooth and easy as possible. When we arrived in Japan we felt 0 stress, and all the activities planned were incredible- local, authentic, and just so much fun. Thanks to Leny and the KimKim team for a seamless and amazing trip!

Local specialist: Leny Vergara
Leny Vergara
Local specialist in Japan | Replied on Mar 18, 2025

Hi Callie, thank you for taking the time to share your positive experience! I'm glad you enjoyed the trip and the activities we planned. It’s also been great working with you on this planning, and I appreciate being part of your trip. Looking forward to working on your future Japan adventure😊

Excellence every step of the way!
France | Mar 8 - Mar 15, 2025

Erin J.
Chicago, IL | Reviewed on Mar 18, 2025
Our trip to Paris and Bayeux was exceptional. From the very second of the planning process, Liz listened to our desires and did a fantastic job creating an itinerary that was full of culture and history. The KimKim team was exceptional in answering all of our questions while we were traveling. It definitely provided a sense of security and comfort knowing that we weren’t alone and were being taken care of in a foreign country where we didn’t speak the language. All of our guides were... Read more

Our trip to Paris and Bayeux was exceptional. From the very second of the planning process, Liz listened to our desires and did a fantastic job creating an itinerary that was full of culture and history.

The KimKim team was exceptional in answering all of our questions while we were traveling. It definitely provided a sense of security and comfort knowing that we weren’t alone and were being taken care of in a foreign country where we didn’t speak the language.

All of our guides were extremely knowledgeable and kept our interest peeked throughout the tours, and the private tours were worth every cent. My son and I loved getting to know our guides, and building relationships with them!

We will most definitely use KimKim on our European travels in the future!

Hotel Reviews
Citadines Apart'hotel Saint-Germain-des-Prés Paris
Paris

Spacious and in a good location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Churchill Hotel Bayeux Centre
Bayeux
Authenticity & Character
Full of charm with a pleasant ambiance.
Location
Such a quaint street!
Staff
Staff was very kind and helpful through our stay.
Cleanliness & Comfort
ibis Paris CDG Airport
Tremblay en France

It was okay for the 10 hours that we were there, but it was very small and cramped overall. The beds were so small you couldn’t move or you’d fall off of them. The shower door didn’t go to the floor, so there was water was all over the bathroom floor.

Authenticity & Character
Very stark
Location
Connected to the airport!
Staff
Cleanliness & Comfort
Activity Reviews
A Gourmet Cruise Experience on the Seine
Paris

The overall experience was fun, but be prepared to eat like a Parisian! As picky eaters, weren’t prepared for the food.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Omaha & Utah Beach War History Day Trip
Bayeux

Being able to see where my grandfather was on D Day and hear the stories of what he experienced on that horrific day was extremely emotional. Our guide was extremely knowledgeable and very informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Versailles Bike & Palace Day Trip
France

This was such a great day!! Our guides, Tebo, made this the best experience! It was so fun to go to the market and immerse ourselves into the day in the life of a local! And being on the bikes was such an added bonus and a great way to tour the grounds! Definitely recommend this one!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private French Revolution Walking Tour For All Ages
Paris

This was the least favorite thing that we did. The tour guide didn’t go in chronological order, and it was very difficult to follow. More of a lecture format, so it was a bit boring.

Quality of Experience
Guides, Drivers and Staff
Transport
Mont-Saint-Michel Day Trip
Bayeux

Having a private guide for the day was EVERYTHING….. Manan was amazing!!

Quality of Experience
Guides, Drivers and Staff
Manan was such a fun girl. We talked for 9 hours straight!
Transport
Felt safe the entire time, and it was great to get to know our guides during this time.
American Airborne Divisions War History Day Trip
Bayeux

Great day with such amazing stories of individual heroism. We had a very small group, so we split up the morning by taking a break at a local cafe (pic below). The guide spoke with the owner who had WW2 artifacts in the back of her shop, and she allowed us to go visit. It was such an intimate and impactful bonus to our day.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Chreist

Great 21 days to Thailand
Thailand | Feb 20 - Mar 11, 2025

N
Natalie A.
Canada | Reviewed on Mar 18, 2025
Great 21 days to Thailand - Kimkim team provided guidance throughout the trip They were available when there was last minute changes or issues. Favorite excursions were interactions with elephants - both in Chiang Mai and Koh Samui. Another favorite was a private charter of a catamaran in Koh Samui where they brought us to pig island. Only negatives were sometimes the group excursions were long - they could have been cut shorter (Kayak, road trip from Chiang rai to Chiang Mai) ... Read more

Great 21 days to Thailand - Kimkim team provided guidance throughout the trip They were available when there was last minute changes or issues. Favorite excursions were interactions with elephants - both in Chiang Mai and Koh Samui. Another favorite was a private charter of a catamaran in Koh Samui where they brought us to pig island. Only negatives were sometimes the group excursions were long - they could have been cut shorter (Kayak, road trip from Chiang rai to Chiang Mai) Overall a very memorable trip !

Hotel Reviews
Le Patta Hotel Chiang Rai

The hotel was close to the walking street but it’s on was located on a busy street.

Authenticity & Character
Location
The hotel is closed to the walking street and street food but it’s on a busy street
Staff
The staff was very nice and accommodating
Cleanliness & Comfort
The hotel is clean but the room could use some refurbishing. Lots of mosquitoes in the area
Meliá Chiang Mai Hotels & Resort
Chiang Mai

Very beautiful modern hotel with great amenities such as a pool , bar and nice gym

Authenticity & Character
It’s very modern therefore not your typical Thai hotel with character.
Location
Across the street from the markets
Staff
The concierge was great
Cleanliness & Comfort
Bed super comfy
Hotel (Booked on Your Own)
Koh Samui

Absolutely loved our stay at the Anavana resort. It felt like a true Thai resort with individual huts. It’s a very small resort so it’s not crowded and the restaurant view on the beach was fantastic

Authenticity & Character
Thai huts in a tropical setting
Location
Staff
Cleanliness & Comfort
Eden Beach Khao Lak Resort & Spa
Phang Nga

Very busy resort but with a Thai feel. The lobby and restaurants are all in bamboo therefore you feel like you are in the tropics. Our room was nothing special but the other rooms closer to the beach seemed nicer.

Authenticity & Character
Bamboo lobby on stilts
Location
Resort is close to all the restaurants
Staff
The checkin staff was great but it was difficult to get service from the pool bar staff.
Cleanliness & Comfort
The room was clean
The St. Regis Bangkok
Bangkok

Over the top luxurious hotel with great amenities - rooftop pool and fantastic gym. It also had the best buffet breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Siam Mandarina Hotel
Samutprakarn

I’m not sure I would stay at this hotel again

Authenticity & Character
Location
It’s a sketchy area - close to the airport
Staff
Restaurant staff was extremely slow. We left our EarPods at checkout and they wouldn’t mail them to us
Cleanliness & Comfort
Crazy weird noises
Dusit Suites Hotel Ratchadamri, Bangkok
Bangkok
Authenticity & Character
Newly renovated modern hotel
Location
Great location - central location but quieter as among all the luxury hotels.
Staff
All staff in Thailand are excellent
Cleanliness & Comfort
Bed was comfortable
Avista Grande Phuket Karon Mgallery
Phuket

Very nice hotel with beautiful pool and very nice rooms. The buffet breakfast was excellent

Authenticity & Character
A very nice hotel especially at night with all the lights
Location
It’s in a bit of a weird location as it’s across the public beach but you can still walk to all the restaurants
Staff
Desk staff were excellent
Cleanliness & Comfort
Local specialist: Jeab Kwanchanok
Jeab Kwanchanok
Local specialist in Thailand | Replied on Mar 20, 2025

Hi Natalie,

I’m so glad to hear you had a great time with us! It was a pleasure working with you on your trip plan. I truly appreciate all the feedback you shared, and I’ll be sure to pass it along to our suppliers to help them improve or let them know they did a great job.

Thank you again, and I hope to have the opportunity to help plan your future trips!

Best regards,
Jeab

Morocco - best adventure!
Morocco | Mar 4 - Mar 9, 2025

Linda S.
Greensboro, NC | Reviewed on Mar 18, 2025
Our trip was fantastic! Hassan did a great job planning a perfect variety of activities and matched us with excellent guides and the very best driver, Ismail. Accomodations were nice with centrally located locations. Loved our special Ramadan dinner with the family in Fez. Ismail was super friendly and knowledgeable about the area. He was very flexible and even showed us several sites we were not planning to see. Ismail was the best gift we got in Morocco. Thank you KimKim for another... Read more

Our trip was fantastic! Hassan did a great job planning a perfect variety of activities and matched us with excellent guides and the very best driver, Ismail. Accomodations were nice with centrally located locations. Loved our special Ramadan dinner with the family in Fez. Ismail was super friendly and knowledgeable about the area. He was very flexible and even showed us several sites we were not planning to see. Ismail was the best gift we got in Morocco. Thank you KimKim for another wonderful trip of a lifetime.

Hotel Reviews
Lina Ryad & Spa
Chefchaouen

Very nice. Great location in the center of the beautiful Medina with a lovely roof top terrace and views for days. Note to guests: no elevator and lots of steps to enter hotel and possibly 3 flights to 3rd floor.

Authenticity & Character
Authentic. Lovely fireplace in main dining room which came in handy in early March due to cold rainy weather.
Location
Center of the Medina.
Staff
Cleanliness & Comfort
Even the couch (made into a bed) was comfortable to sleep on
Riad Laaroussa
Fez medina

A special place. Hidden deep in the Medina. Beautifully decorated. Very traditional. Lovely art and more.

Authenticity & Character
Gorgeous room with extra large bath. Sitting area, slippers, comfortable beds.
Location
Staff
All very friendly and helpful.
Cleanliness & Comfort
Euphoriad
Rabat
Activity Reviews
Dinner with a local Family in Fes
Fes

What a special treat. Lovely family - very open to sharing their life and family with us. Food was delicious. Highly highly recommend to all travelers!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pottery & Mosaïc workshop
Morocco

This is really a shopping opportunity. There was a very short demonstration of tile carving (which was fantastic) but most of the time was spent shopping :)

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Blue City
Chefchaouen

Best guide! A young PhD student so eager to share his country with us. As a bonus, he was also a photographer and helped us find great spots for our photos and took some excellent shots of us .

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hassan El Amrani
Hassan El Amrani
Local specialist in Morocco & USA | Replied on Mar 18, 2025

Hi Linda,

I am thrilled to hear that your trip to Morocco was a fantastic experience! I am grateful for your kind words about my planning and the excellent driver/ guide, Ismail, who went above and beyond to make your trip unforgettable.

We're all delighted that you enjoyed the special Ramadan dinner with the family in Fez - it's experiences like these that make traveling with Under Moroccan Sun LLC truly unique, we look forward to helping you plan your next adventure!

Warm regards,
Hassan

Hi Vicky Once again thank you so much for the Sydney visit
Australia | Feb 28 - Mar 6, 2025

J
jock r.
South Africa | Reviewed on Mar 18, 2025
Hi Vicky Once again thank you so much for all your assistance in planning my Sydney visit . WHAT A BEAUTIFUL CITY ..... My guide Steve was amazing and the guide that took us to the mountains wow such a young man but so knowledgeable about Australian history and everything actually thumps up 2 both See you next year again Australia Perth and outback take care Vicky Regards Read more

Hi Vicky

Once again thank you so much for all your assistance in planning my Sydney visit .

WHAT A BEAUTIFUL CITY .....

My guide Steve was amazing and the guide that took us to the mountains wow such a young man but so knowledgeable about Australian history and everything actually

thumps up 2 both

See you next year again Australia

Perth and outback

take care Vicky

Regards

Hotel Review
Own Accommodations Arranged
Authenticity & Character
Location
Shangri-la Sydney
Staff
Cleanliness & Comfort
Activity Reviews
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Sydney City Small Group Walking Tour (Small Group Tour)
Sydney
Quality of Experience
Guides, Drivers and Staff
Sydney Bridge Climb Summit
Sydney
Quality of Experience
Guides, Drivers and Staff
Blue Mountains Wildlife Full-Day Sights and Hiking from Sydney
Sydney
Quality of Experience
Food
Transport
Bondi-Bronte Culture & Coast Small Group Walking Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Local specialist: Vicky Steinhardt
Vicky Steinhardt
Local specialist in Noosa, Australia | Replied on Mar 18, 2025

Thanks so much for your feedback Jock. It was a pleasure helping you arrange your experiences whilst in Sydney and I am so glad you loved it!
Yay for Perth...also a beautiful part of this country
Thanks again and All the Best
Vicky

I had the pleasure of working with Trang to p...
Vietnam | Mar 2 - Mar 15, 2025

S
Sangita G.
San Jose, CA | Reviewed on Mar 18, 2025
I had the pleasure of working with Trang to plan a recent trip to Vietnam and Cambodia> I had never used Kim Kim prior so was a bit nervous. No need to be, I was impressed with the service received! From the very beginning, Trang was incredibly responsive and organized, answering all of my questions promptly and thoroughly. She took the time to understand my travel preferences and crafted a customized itinerary that perfectly suited my interests. Every detail of the trip was well... Read more

I had the pleasure of working with Trang to plan a recent trip to Vietnam and Cambodia> I had never used Kim Kim prior so was a bit nervous. No need to be, I was impressed with the service received! From the very beginning, Trang was incredibly responsive and organized, answering all of my questions promptly and thoroughly. She took the time to understand my travel preferences and crafted a customized itinerary that perfectly suited my interests.

Every detail of the trip was well planned.For our 2 week trip we saw 7 cities with the help of 4 different regional tour guides and drivers. 3 of the guides were great, one l was not as knowledgeable as I would have hoped. All guides and drivers were punctual and reliable . I felt completely at ease knowing everything was taken care of. During the trip, everything went smoothly. Trang was in constant contact checking in on us most days. She accommodated minor changes such as changing what we wanted to tour with 24 hours notice.

What stood out the most was how Trang anticipated my needs before I even realized them, ensuring that I had the best possible experience. Her attention to detail, professionalism, and genuine care made my trip to Vietnam and Cambodia unforgettable. I highly recommend their services to anyone looking to travel to this amazing part of the world!

Hotel Review
Indochine Premium Cruise

Amazing ship with luxurious cabins and some of the best meals we experienced on our trip. Ha Long bay is spectactular nd would highly recommend this premium cruise

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hanoi City Tour & Half-day Sightseeing and Taste Local Food by Legendary Russian Jeep GAZ69 Or USA Army Jeep (VBTJ1)
Hanoi
Quality of Experience
Guides, Drivers and Staff
Transport
Siem Reap: Banteay Srei - Pre Rup - Tonle Sap Lake - Dinner with an Apsara Dance Show
Siem Reap

The temples were breathtaking and a "do not miss". Unfortunately Tonle Sap lake was in low water season(mid march) and thus we were unable to get the full experience including getting to see floating villages. While the long drive out did allow us to see Cambodia and small villages, it did not feel a good use of a half day. Aspara dance was entertaining. Food at the dinner was mediocre.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
HaNoi- Ninh Binh: Visit Hoa Lu & Trang An Grottoes
Vietnam

Do not miss this amazing site of the Trang An grotto boat tour. The caverns are unique and made for a unforgettable experience.

Saigon By Night Food Tour - Experience Vietnam on Two Wheels (Private Tour)
Ho Chi Minh City

Good to do at night once the sun goes down for a more comfortable experience. Was a ton of fun riding on the back of scooters and getting to know more about life in HCMC from our guides. Feel like we got a good feel for the city as covered alot of ground. The food was good , but was secondary to the scooter experience. We'd been in country for over a week so had already experienced similar foods.

Quality of Experience
Guides, Drivers and Staff
Transport
Hue City Tour
Hue
Quality of Experience
Guides, Drivers and Staff
Transport
Hoi An Countryside - Lantern Making - Gardening & Basket Boat Ride (HUT19) - Hoi An Ancient Town
Hoi An

Enjoyed getting out to the countryside farm area.

Siem Reap - Explore Angkor Complex Temples
Siem Reap

We had an absolutely amazing 2 days exploring the Angkor Wat complex with our guide! From start to finish, the experience was unforgettable. Our guide was knowledgeable about the history and culture of the site, which made the tour even more enriching. . He was attentive to our pace, ensuring we had time to explore and ask questions, while also making sure we didn’t miss any of the key highlights. The temples were breathtaking. I would highly recommend booking a guided tour of Angkor Wat to anyone visiting. It’s a must-see, and having a knowledgeable guide and a comfortable van and thoughtful driver (provided cold water and a cold towel at every stop) made it even more special.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Trang NGUYEN
Trang NGUYEN
Local specialist in Hanoi, Vietnam | Replied on Mar 19, 2025

Hi Sangita,
Thank you so much for taking the time to share your experience with me and my team and for your truly heartwarming and kind words. Your happiness and satisfaction with our services bring me and my team a lot of motivation and passion for our job ♥️.
I wish your family and Kavita’s family all the best and I do hope to have another chance to accompany you on your next adventure in Southeast Asia!
Lots of love to you from Hanoi, Vietnam ♥️
Trang

Every transport person, every guide was incre...
Finland | Mar 5 - Mar 11, 2025

M
Marianne B.
Newark, NJ | Reviewed on Mar 18, 2025

Every transport person, every guide was incredible.

Local specialist: Moonika Apart
Moonika Apart
Local specialist in Estonia | Replied on Mar 18, 2025

Thank you Marianne. I'm glad to hear you were happy with all the guides and drivers.
Best,
Moonika

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.