Kimkim Trip Reviews

4.8
Based on 19,858 ratings
Read 19,858 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Our trip to Japan was truly a 5-star experien...
Japan | Mar 20 - Mar 28, 2026

Lindsey B.
Honolulu, HI | Reviewed on Mar 31, 2026
Our trip to Japan was truly a 5-star experience from beginning to end. We traveled as three generations — my mother (70), my daughter (13), and me (43) — and the pace of the itinerary was absolutely perfect for all of us. Every accommodation reflected what we had shared as priorities, including thoughtful locations, wonderful amenities, and memorable meals. We especially appreciated the ryokans and the opportunity to experience onsen culture in such an authentic and comfortable way. One of... Read more

Our trip to Japan was truly a 5-star experience from beginning to end. We traveled as three generations — my mother (70), my daughter (13), and me (43) — and the pace of the itinerary was absolutely perfect for all of us. Every accommodation reflected what we had shared as priorities, including thoughtful locations, wonderful amenities, and memorable meals. We especially appreciated the ryokans and the opportunity to experience onsen culture in such an authentic and comfortable way.

One of the most meaningful highlights of our trip was the private cooking experience in Takayama with Toma, Hisa, and Bob. Being welcomed into their home was incredibly special. They created such a warm and comfortable environment and even invited us to dine in their formal dining room. Their home is a cultural treasure, having been the birthplace of more than 6,000 babies over generations, as their family served as obstetricians for the community for decades. Sharing food, stories, and history in such a personal setting created memories we will cherish forever.

Our journey from Takayama to Kanazawa with Ku included a stop in Shirakawa-go to see the UNESCO village. Ku was an excellent driver and guide, sharing insider knowledge about the best times to visit each house and helping us avoid crowds. Her kindness and professionalism made the day feel relaxed and seamless. In Kanazawa, Megu introduced us to the local food scene, taking us to places we never would have discovered on our own and helping us navigate ordering and regional specialties. It was an incredible culinary experience and truly one of the highlights of our trip. The following morning, Megu guided us through the samurai district, beautiful gardens, and geisha district, sharing thoughtful context that made each stop feel meaningful and engaging.

Throughout the entire experience, Leny and her team were incredibly attentive and supportive. They kept us informed about where we needed to be, were always available to answer questions, and even helped recover my daughter’s retainer after it was accidentally left behind at a hotel. Their attention to detail and genuine care allowed us to fully relax and enjoy every moment.

Overall, this was an exceptional trip filled with unforgettable experiences, cultural connection, and thoughtful planning. We are deeply grateful for the care and expertise that went into creating such a special journey for our family. Highly recommend.

Hotel Reviews
HOTEL AO KANAZAWA
Kanazawa

Very friendly staff, clean rooms, lovely bathrooms, comfy beds. Great food, loved the breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ryokan Hidatei Hanaougi
Takayama

Amazing experience, wonderful service, beautiful rooms and truly immersive experience. Private onsen was beautiful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Kanazawa Half Day Tour with an English-Speaking Guide by Public Transportation (Private)
Kanazawa

Our time with Megu in Kanazawa was truly exceptional and a highlight of our trip. We had the pleasure of experiencing both a food tour and a half-day cultural tour with her, and both were outstanding. Megu has an incredible depth of knowledge and a warm, engaging way of sharing it that made each experience feel personal and memorable. During the food tour, Megu introduced us to local spots we never would have discovered on our own. She helped us understand regional specialties and guided us through how to order, making the experience approachable and enjoyable for our three-generation group. It was such a fun and delicious way to connect with the culture through food. The following day, Megu guided us through Kanazawa’s samurai district, beautiful gardens, and geisha district. Her storytelling brought each location to life, providing context that deepened our appreciation for the history and traditions of the area. The pacing was perfect, allowing time to explore, ask questions, and truly take in each setting. Megu is thoughtful, knowledgeable, and passionate about sharing her culture. We left with a much richer understanding of Kanazawa and memories our family will cherish. We highly recommend touring with Megu — it was truly a 5-star experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Kanazawa Food Tour: Private & Personalized with a Local Guide
Kanazawa

Our time with Megu in Kanazawa was truly exceptional and a highlight of our trip. We had the pleasure of experiencing both a food tour and a half-day cultural tour with her, and both were outstanding. Megu has an incredible depth of knowledge and a warm, engaging way of sharing it that made each experience feel personal and memorable. During the food tour, Megu introduced us to local spots we never would have discovered on our own. She helped us understand regional specialties and guided us through how to order, making the experience approachable and enjoyable for our three-generation group. It was such a fun and delicious way to connect with the culture through food. The following day, Megu guided us through Kanazawa’s samurai district, beautiful gardens, and geisha district. Her storytelling brought each location to life, providing context that deepened our appreciation for the history and traditions of the area. The pacing was perfect, allowing time to explore, ask questions, and truly take in each setting. Megu is thoughtful, knowledgeable, and passionate about sharing her culture. We left with a much richer understanding of Kanazawa and memories our family will cherish. We highly recommend touring with Megu — it was truly a 5-star experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer from Takayama to Kanazawa, including a visit to Shirakawa-go
Japan

Our private transfer from Takayama to Kanazawa with Ku, including a stop in Shirakawa-go, was outstanding and far exceeded our expectations. Ku was an excellent driver — professional, safe, and incredibly kind — making the journey feel comfortable and relaxed for our three-generation group. The visit to Shirakawa-go, the UNESCO-listed historic village, was a highlight of the day. Ku shared thoughtful insights and insider knowledge, guiding us on the best timing to visit each house and helping us avoid the busiest crowds so we could fully enjoy the beauty and history of the village. Her familiarity with the area allowed us to experience the destination in a much more meaningful way than we could have on our own. Throughout the day, Ku was attentive, flexible, and genuinely invested in making sure we had a wonderful experience. The transfer was seamless, enjoyable, and stress-free, allowing us to focus on taking in the scenery and making special memories together. We highly recommend Ku for anyone traveling between Takayama and Kanazawa, especially if visiting Shirakawa-go along the way. Truly a 5-star experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Great driving! Very safe.
Japanese Cooking Class with Local Family in Takayama Old Town
Takayama

Our private cooking class in Takayama with Toma, Hisa, and Bob was one of the most memorable experiences of our entire trip to Japan. From the moment we arrived, they welcomed us into their home with incredible warmth and hospitality, immediately making our multi-generational family feel comfortable and at ease. The experience went far beyond a typical cooking class — it was a meaningful cultural exchange. We prepared traditional dishes together while learning about local ingredients, customs, and daily life in Takayama. Toma, Hisa, and Bob were patient, engaging, and generous in sharing their knowledge, making the experience enjoyable for all three generations traveling with us. What made the experience especially unique was the setting itself. Their home is a cultural landmark, having been the birthplace of more than 6,000 babies over many generations, as their family served as obstetricians for the community for decades. Sitting together in their beautiful formal dining room to enjoy the meal we prepared felt incredibly special and personal. This experience created memories our family will treasure forever. If you are looking for an authentic, welcoming, and truly meaningful cultural experience in Japan, we highly recommend this cooking class. It was truly 5 stars.

Quality of Experience
Guides, Drivers and Staff
Transport
Easy to walk there!
Local specialist: Leny Vergara
Leny Vergara
Local specialist in Japan | Replied on Apr 09, 2026
Hi Lindsey, Brianna, and Linda, Thank you from the bottom of our hearts for sharing such a thoughtful and detailed review. We are so touched that your journey felt meaningful for all three generations of your family. Knowing that the ryokans, onsen, and private cooking experience in Takayama created lasting memories truly warms our hearts. It’s incredibly rewarding to hear that our guides and team could help make your days seamless, enriching, and filled with personal connection from... Read more

Hi Lindsey, Brianna, and Linda,

Thank you from the bottom of our hearts for sharing such a thoughtful and detailed review. We are so touched that your journey felt meaningful for all three generations of your family. Knowing that the ryokans, onsen, and private cooking experience in Takayama created lasting memories truly warms our hearts.

It’s incredibly rewarding to hear that our guides and team could help make your days seamless, enriching, and filled with personal connection from exploring Shirakawa-go to discovering Kanazawa’s hidden culinary gems. Moments like these, and the joy of sharing them with your family, are exactly what we hope every guest experiences.

We feel truly grateful to have been part of this special journey with you, and your words inspire us to continue creating experiences that touch the heart :)

With warm regards,

Leny & the Team

The hotel choices were outstanding...
Costa Rica | Mar 16 - Mar 24, 2026

Robert S.
Los Angeles, CA | Reviewed on Mar 31, 2026
Our guides, most of them, were outstanding, knowledgeable, and helpful on educating us. One guide in Manuel Antonio Park was fairly new and he was basically following the other guides and setting up his scope near them, relying on their information. He was very energetic, though and we could tell he loved his job. Our hotel in Quepos, Tabacon -- was simply outstanding and our room was THE NICEST SUITE we have ever had. The view of the volcano from our balcony was beautiful.
We realize...
Read more

Our guides, most of them, were outstanding, knowledgeable, and helpful on educating us. One guide in Manuel Antonio Park was fairly new and he was basically following the other guides and setting up his scope near them, relying on their information. He was very energetic, though and we could tell he loved his job.

Our hotel in Quepos, Tabacon -- was simply outstanding and our room was THE NICEST SUITE we have ever had. The view of the volcano from our balcony was beautiful.
We realize now that we should have stayed longer in some areas, and less in others.

I so appreciate your on the spot messaging... it was nice to receive your emails quickly and you were so on top of everything. Great trip. We want to do more trips with KimKim!!

Hotel Reviews
Hotel La Mariposa
Manuel Antonio

Once again, the view from our room and balcony was awesome. Quite beautiful and luxurious.

Authenticity & Character
Really a great place, but probably more so for younger people... we are retired and go to bed early, but the bar noise was a bit much. If we had been situated further away, it would have been better, I think.
Location
Staff
Very accommodating to us. However, some seemed a bit burned out to deal with tourists. Just a hunch.
Cleanliness & Comfort
Cloud Forest Lodge
Monteverde

This hotel was very nice. However, in comparison to Tabacon, the staff here really avoided us and were not that helpful nor kind. Often in entering the lobby, I felt like I was interrupting their day, and that they did not really want to assist us or offer any touristy information. I did leave a review of this and gave it to the front desk.

Authenticity & Character
Noise from the personnel working there.
Location
Staff
They need attitude adjustments.
Cleanliness & Comfort
The room was clean and comfortable.
Tabacón Thermal Resort & Spa
Fortuna

We had the honeymoon suite (been married 31 years!) but what an experience this room was. The balcony view of the volcano was simply amazing. The hotel offered everything we needed and more. Everyone was so knowledgeable and kind to us.

Authenticity & Character
Location
Hiking is nearby.
Staff
The cleaning staff were so accommodating and loved us being there.
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park Nature Hike
Manuel Antonio

This tour was crowded with so many people. So many people on tours with guides, and our guide, unfortunately, did not really seem expert. He followed the other guides and seemed to just view from their perspective. He was very nice and energetic.

Quality of Experience
Guides, Drivers and Staff
Transport
Santa Elena Cloud Forest Reserve Guided Hike
Monteverde

Very good experience and saw some monkeys and birds. I enjoyed going over the 5 bridges in the clouds. Unique experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Eternal Rainforest Night Walk
Monteverde

Unfortunately, this guide did not speak English well and had a tendency to speak to just the one in front of the group. So we often had to ask him to repeat and say again...

Quality of Experience
Guides, Drivers and Staff
Transport
TreeTram, Hanging Bridges & Zipline Adventure
Monteverde

Ziplining was FANTASTIC. THOSE GUYS REALLY EARN THEIR PAY. I simply loved this activity and so glad that I did the "freefall," too. Very knowledgeable and happy personnel.

Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano & La Fortuna Waterfall Hike with Lunch
Arenal/La Fortuna

Great hike. Our guide did not ensure that we all had water before we left for the hike, though. Thankfully, one of the hikers gave me a bottle of water.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sloth & Bird Hike
Arenal/La Fortuna

Our guide, Diego was just outstanding. He knew so much and showed us everything important.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Adam Gomez
Adam Gomez
Local specialist in kimkim HQ | Replied on Apr 09, 2026

Welcome back, and thank you for the review!

Glad to hear you love the Tabacon Hot Spring! It is such a unique place! 🙌

Sorry, the other two didn't live up to the 5-star hotel that Tabacon is, but they are still amazing options for 3.5-4-star options. The Cloud Forest Lodge offers beautiful scenery and usually has great, friendly staff. I was just there last month, and it's unfortunate that you didn't have the same experience!

Overall, I am sure it was a memorable experience, and your review gives other travelers insight into each activity and accommodations! :)

The whole Nepalese experience was professional experience.
Nepal | Mar 23 - Mar 30, 2026

Robert F.
Australia | Reviewed on Mar 31, 2026
The whole Nepalese experience was professional and seamless!! It started with the planning by Amanda and being met on the ground in Kathmandu by Rozy. Nepali Ghar hotel very accomodating with requests. The Sanctuary resort in Chitwan excellent in every respect, especially location wise. To Amanda and the Team, a heart felt thank you ever so much. Bob Ferguson. Australia. March 31. Read more

The whole Nepalese experience was professional and seamless!! It started with the planning by Amanda and being met on the ground in Kathmandu by Rozy. Nepali Ghar hotel very accomodating with requests. The Sanctuary resort in Chitwan excellent in every respect, especially location wise. To Amanda and the Team, a heart felt thank you ever so much. Bob Ferguson. Australia. March 31.

Hotel Reviews
Sanctuary
Nawalpur

Great location, extremely helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nepali Ghar Hotel
Kathmandu

Very friendly and accomodating staff. Little details like extra late check out 7 pm for little expense.

Authenticity & Character
Location
Central location.
Staff
Nothing was too much trouble.
Cleanliness & Comfort
Local specialist: Amanda Delecca
Amanda Delecca
Local specialist in Kathmandu and Senegal | Replied on Apr 09, 2026

Bob thanks so much for your 5 star review of your trip to Nepal! We're very glad to hear that you enjoy the accommodations and thanks for sending me the photos of your animal sightings in Chitwan!

Until next time!

Cheers,
Amanda

Patagonia- Highly Recommend
Patagonia | Mar 16 - Mar 24, 2026

Makayla G.
Minneapolis, MN, USA | Reviewed on Mar 31, 2026
We recently booked a 10 day trip to Patagonia through kimkim and had a great experience. This was our first time ever utilizing this type of service and I can not recommend it enough. Jimena was knowledgeable and helped us create the perfect itinerary based on our interests. She provided suggestions and recommendations and made necessary tweaks to fit our needs.
Jessica was extremely helpful and thorough walking us through everything prior to our trip to ensure we felt comfortable with...
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We recently booked a 10 day trip to Patagonia through kimkim and had a great experience. This was our first time ever utilizing this type of service and I can not recommend it enough.

Jimena was knowledgeable and helped us create the perfect itinerary based on our interests. She provided suggestions and recommendations and made necessary tweaks to fit our needs.
Jessica was extremely helpful and thorough walking us through everything prior to our trip to ensure we felt comfortable with the plan and had all last minute questions answered.

We had private drivers on two separate occasions who were both excellent. They were timely and had clean vehicles. They were also sure to point out local highlights on the drive and restaurant recommendations.

Both of our guides were fantastic as well. They were helpful in sharing tips on the trail including challenging spots coming up and good places to break during our hike.

Overall I highly recommend booking with kimkim!

Hotel Reviews
Hotel Lunajuim
El Chalten
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sierra Nevada
El Calafate
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lago Grey
Torres del Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pristine Patagonia Hotel
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Hike to Laguna de los Tres
El Chaltén

It’s a long day to spend with a group and guide and ours was fantastic!

Quality of Experience
Guides, Drivers and Staff
Transport
Perito Moreno Boat & Walking Tour
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
Grey Glacier Boat Tour (round-trip)
Patagonia
Quality of Experience
Guides, Drivers and Staff
The boat guide talked a bit longer than expected and others were getting antsy to get out and enjoy the view.
Transport
Torres del Paine Full Day Private Tour
Patagonia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jimena Pérez
Jimena Pérez
Local specialist in Chile and Colombia | Replied on Mar 31, 2026
Hi Makayla! I am so happy to hear that your first experience with Kimkim was such a great one! Patagonia is a truly stunning place, and I’m thrilled that you were able to discover its beauty. It brings me so much joy to know that my recommendations and the planning we did together met your expectations and helped create a memorable journey. I’m also glad that Jessica and the rest of the team were helpful and attentive—we always strive to make every trip even more incredible! Thank you for... Read more

Hi Makayla!

I am so happy to hear that your first experience with Kimkim was such a great one! Patagonia is a truly stunning place, and I’m thrilled that you were able to discover its beauty.

It brings me so much joy to know that my recommendations and the planning we did together met your expectations and helped create a memorable journey. I’m also glad that Jessica and the rest of the team were helpful and attentive—we always strive to make every trip even more incredible!

Thank you for your trust and for such a kind review. It was a pleasure helping you discover Patagonia, and I hope you keep exploring more amazing places!

Best,
Jimena!

Extended Tour of New Zealand
New Zealand | Feb 23 - Mar 25, 2026

Michael and Beth C.
Eagle, ID | Reviewed on Mar 30, 2026
We have just returned from an extended tour of New Zealand, which we planned with the help of KimKim's New Zealand specialists, Monika and Michelle. Our trip involved two couples traveling together over thirty days, and travel to Great Barrier Island, North and South Islands, Kapiti Island and Doubtful Sound via internal airline flights, ferry, train, bus, shuttles and rental cars. Along the way we stayed in thirteen different cities and towns. Our vacation also included two multi-day... Read more

We have just returned from an extended tour of New Zealand, which we planned with the help of KimKim's New Zealand specialists, Monika and Michelle. Our trip involved two couples traveling together over thirty days, and travel to Great Barrier Island, North and South Islands, Kapiti Island and Doubtful Sound via internal airline flights, ferry, train, bus, shuttles and rental cars. Along the way we stayed in thirteen different cities and towns. Our vacation also included two multi-day backpacking (tramping) trips that we arranged ourselves and incorporated into the KimKim itinerary. In short, our vacation had many moving parts.

Happily, there was not a single hitch/glitch at any point. Every hotel was expecting us, every shuttle driver was on time. Our accommodations were clean and comfortable and located conveniently to venues, restaurants, etc. Monika's and Michelle's recommendations were all very helpful and tracked with the kind of experiences were all were looking for.

We have used KimKim services before, have recommended KimKim to our friends, and will certainly use KimKim again where we choose to do our own planning (as opposed to tour groups).

Local specialist: Monika Vinsova
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Mar 31, 2026

Hi Mike and Beth,

Thank you so much for your wonderful feedback !

We’re delighted to hear your New Zealand trip went so smoothly and that everything met your expectations. It was a real pleasure helping you design such a special and detailed itinerary.

We truly appreciate your trust and recommendation, and would be very happy to assist you again in the future.

Warm regards, Monika

Unforgettable Trip to Brazil
Brazil | Mar 15 - Mar 27, 2026

HALEY L.
Seattle, WA | Reviewed on Mar 30, 2026
We had an incredible experience working with Camille to plan our trip to Brazil. From start to finish, everything was seamless and stress-free. She was amazing to work with; responsive, thoughtful, and truly dedicated to making our trip unforgettable. Camille helped us craft an itinerary that perfectly matched what we were looking for during our first trip to Brazil. Thanks to her expertise, we were able to explore so many unique regions, including Rio, Paraty, and the Pantanal. The... Read more

We had an incredible experience working with Camille to plan our trip to Brazil. From start to finish, everything was seamless and stress-free. She was amazing to work with; responsive, thoughtful, and truly dedicated to making our trip unforgettable. Camille helped us craft an itinerary that perfectly matched what we were looking for during our first trip to Brazil. Thanks to her expertise, we were able to explore so many unique regions, including Rio, Paraty, and the Pantanal.

The Pantanal, in particular, was a once-in-a-lifetime experience. Seeing such an incredible variety of wildlife in their natural habitat, including jaguars in the wild, was something our family will never forget.

We would highly recommend Camille to anyone looking to plan a trip. We loved our experience so much that we’re already planning to return to Brazil again in the future!

Hotel Reviews
Pousada do Ouro
Paraty

Gorgeous boutique inn in beautiful Paraty. The hotel was quaint and beautifully kept. The location was perfect to enjoy either the beach or the stunning town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pousada Caiman
Miranda

I don't have many words to describe this hotel other than exceptional! Every part of this hotel, the staff, the rooms, the food (the FOOD!), and the experiences were exquisite. It was our favourite part of the holiday, bar none.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Miramar Hotel by Windsor
Rio de Janeiro

Perfect location if you want to be in the heart of Rio's beach scene, with easy access to both Copacabana and Ipanema! Our family of 7 thoroughly enjoyed our stay here. The rooftop pool area was incredible, the included breakfast was excellent, especially for kids, and the staff were all very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Days in Pantanal - Caiman Lodge
South Pantanal

This was, by far, the highlight of our family trip! We stayed at the Caiman lodge for 3 days and it was incredible in every way. Everything felt elevated: the food was exceptional, the service seamless, and the rooms were incredibly comfortable. What made the entire experience extra special, though, is that it's first and foremost a wildlife conservation area, and the commitment to conservation shines through in every part of the experience. The wildlife encounters were unforgettable, especially thanks to Luisa and Edson, our guides, who were both so incredibly friendly, fun, and knowledgeable. We were fortunate to see not one but two jaguars on our outings, and it will forever remain a core memory for our entire family. The variety of other wildlife we saw (macaws, capybaras, giant anteaters, tarantulas, etc.) went far beyond what we had hoped for. Honestly, we could have stayed much longer without hesitation. We were also able to attend a beautiful and memorable farm-to-table outdoor dinner one evening, which was another highlight of our stay at Caiman. Stunning presentation, delicious food, & live music all under a starlit sky was such a treat to experience. We would highly recommend visiting Caiman Lodge for a truly beautiful and unique experience in the Pantanal.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Corcovado & Christ the Redeemer Tour
Rio de Janeiro

Of course, this is a must-see landmark! The sweeping panoramic views of Rio are incredible, and the statue itself is beautiful and iconic. Be mindful that the crowds are equally as impressive 😬. We had an amazing guide, Luiz, who was incredibly knowledgeable and made the outing that much more enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Favela República Experience
Rio de Janeiro

Our family had an incredible experience visiting Favela República in Tavares Bastos. The walking tour was not only informative but genuinely inspiring. It gave us a deeper understanding of the community, its history, and the vibrant culture that exists beyond the stereotypes. Seeing the iconic FIFA Street court in person was amazing for our kids, but what stood out most was the authenticity of the experience and the warmth of the locals who shared their stories with us. It was beautiful to see how the community is using tourism in a positive and meaningful way. The funds generated from these tours are helping create purposeful and impactful educational opportunities and support for local youth. We didn't even feel that is was so much a tour as it was a chance to connect, learn, and contribute to something bigger. We’re incredibly grateful for the experience and would highly recommend it to anyone visiting Rio.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Camille Terra
Camille Terra
Local specialist in Brazil | Replied on Mar 30, 2026
Hi Haley, Reading your message truly made my day! Thank you so much for your kind and heartfelt words. It was such a joy to be part of planning this journey for you and your family. Knowing that the trip felt seamless and meaningful to you is the best reward I could ask for. The Pantanal is a place that touches people in a very unique way, and I’m so happy you were able to experience its magic, especially the moments like seeing jaguars in the wild. These are the kinds of memories that... Read more

Hi Haley,

Reading your message truly made my day! Thank you so much for your kind and heartfelt words.

It was such a joy to be part of planning this journey for you and your family. Knowing that the trip felt seamless and meaningful to you is the best reward I could ask for.

The Pantanal is a place that touches people in a very unique way, and I’m so happy you were able to experience its magic, especially the moments like seeing jaguars in the wild. These are the kinds of memories that stay with us forever.

Thank you again for your trust, it really means the world to me. I would love nothing more than to welcome you back to Brazil and help create your next adventure whenever the time comes.

Warm regards,
Camille

Real flavor of Mexico City
Mexico | Mar 9 - Mar 14, 2026

Michael G.
Manhattan, NY | Reviewed on Mar 30, 2026
We had a great time. The trip gave us a true flavor of the city, the neighborhoods, history and the food. Oh the food! Hugo put together a great itinerary including some things we would definitely not have considered if we had just planned it ourselves, like the Lucha Libre experience and the "tortilla crawl." Read more

We had a great time. The trip gave us a true flavor of the city, the neighborhoods, history and the food. Oh the food! Hugo put together a great itinerary including some things we would definitely not have considered if we had just planned it ourselves, like the Lucha Libre experience and the "tortilla crawl."

Hotel Review
Andaz Mexico City Condesa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Discovering Teotihuacán by bike, a unique archaeological experience
Mexico City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
La Lucha Libre! An authentic México City Experience.
Mexico City
Quality of Experience
Guides, Drivers and Staff
Local specialist: Hugo Romero

Mathilde was wonderful and knowledgeable thro...
France | Mar 16 - Mar 25, 2026

T
Taya S.
Minneapolis, MN | Reviewed on Mar 30, 2026
Mathilde was wonderful and knowledgeable through out the planning process! She checked in regularly and made sure we had everything we needed before we left. The entire team was wonderful and attentive during our trip as well. Figuring out WhatsApp made day-to-day questions and concerns easy to deal with.
Our family loved all of the activities that were planned especially our Colosseum tour in Rome and paragliding in Switzerland!
Read more

Mathilde was wonderful and knowledgeable through out the planning process! She checked in regularly and made sure we had everything we needed before we left. The entire team was wonderful and attentive during our trip as well. Figuring out WhatsApp made day-to-day questions and concerns easy to deal with.
Our family loved all of the activities that were planned especially our Colosseum tour in Rome and paragliding in Switzerland!

Hotel Review
Sunstar Hotel & SPA Grindelwald
Grindelwald

Amazing views and hospitality, we loved our stay!

Authenticity & Character
Location
Amazing mountain views!
Staff
Cleanliness & Comfort
Activity Reviews
American D-Day Full Day Tour (Private tour)
Bayeux

This tour was amazing! Our guide was knowledgeable and we could tell he was passionate about the area and it's history. We learned so much extra history and it was an honor to stand on the beaches and visit the cemetery- our guide even made sure to time the tour so that we were able to experience the flag lowering cemetery at the Normandy American Cemetery. It was quite a special day.

Quality of Experience
Our guides knowledge and passion for the history and area
Guides, Drivers and Staff
Comfortable van, great pace- we never felt rushed
Transport
Paragliding Big Blue Winter
Switzerland

AMAZING!!! This was our family's favorite activity- everything from the beautiful drive up the mountain to the soft landing in the park was more than we ever could have imagined! Our pilots were great- they let some of us float and did tricks and spins with our more adventurous kids.

Quality of Experience
Guides, Drivers and Staff
Transport
Beautiful drive!
First Entry Private Colosseum & Roman Forum Tour with Special Arena Access
Rome

This tour was amazing! Our tour guide was so knowledgeable- she was an archeologist so it felt like we were getting an extra history lesson with our tour!

Private Rome Golf Cart Tour
Rome

The best way to see Rome and save your feet! We saw so many sights and learned so much history, our tour guide was great- funny and knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mathilde D.
Mathilde D.
Local specialist in Galway, Ireland | Replied on Apr 03, 2026

Hi Taya,
Thanks for your review, I'm happy you had such a great time and made wonderful memories!
I wish you all the best in your future travels!
Mathilde

Thank you, Michelle, for creating a perfect plan for us!
New Zealand | Mar 5 - Mar 19, 2026

Cathy B.
Durham, NC | Reviewed on Mar 30, 2026
We worked with Michelle to plan our trip to New Zealand; the trip was beyond our expectations --it was simply fabulous! We have planned most of trips in the past, but opted to use kimkim for this trip as we had no knowledge of what to visit in New Zealand. We are so happy we made this decision as we would have never been able to plan a trip with the kinds of experiences that Michelle booked for us. We thoroughly enjoyed the variety of experiences Michelle booked for us, from visiting... Read more

We worked with Michelle to plan our trip to New Zealand; the trip was beyond our expectations --it was simply fabulous! We have planned most of trips in the past, but opted to use kimkim for this trip as we had no knowledge of what to visit in New Zealand. We are so happy we made this decision as we would have never been able to plan a trip with the kinds of experiences that Michelle booked for us. We thoroughly enjoyed the variety of experiences Michelle booked for us, from visiting Doubtful Sound, to the 4 x 4 trip on a Station, to the kayak trip at the blue penguin sanctuary, to the Geo-thermal park and the experience at the Dark Sky Reserve. As fabulous as those experiences were, our absolute favorite experience was our stay at the Te Karaka Lodge. Whoa! Whoa x 10. We received such lovely pampered attention while enjoying exquisite accommodations and personalized attention from the two incredible chefs. I'm glad that you suggested that we added one more day to our trip to accommodate that extra night. The tour of the farm the next day by James, the farming manager, was informative and allowed us to better understand the life of farming professionals. That stay was THE perfect way to end our trip in your warm and beautiful country. Also, you allowed us enough free time for us to make a couple of our own side trips on our travel days; we made note of the suggested towns along the way and stopped at several during our car rides; they were charming. T
Finally, we don't have enough words to express how much the NZ culture and way of living made an impression on us. We were fortunate to be in your harmonious country during the Middle East crisis; the cultures of our two nations are remarkably different and New Zealand was our tonic to sooth our weary brains and hearts.... Thanks again, Michelle, for helping have such a memorable experience.

Local specialist: Michelle Srzich
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Mar 30, 2026

Sounds like we might be seeing you back here again some time :) Thnaks for the feedback, it was such a pleasure working with you to put together this trip. All the best for your future travels!

A really good trip.
Morocco | Mar 21 - Mar 29, 2026

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Cynthia D.
Newark, NJ | Reviewed on Mar 30, 2026
We had a good trip, we enjoyed Morocco, and received excellent service from KimKim. Our local guides were all excellent. Sharif in Fez was highly knowledgeable and professional. The guide who took care of us on our camel trek was so friendly and helpful. We do not recall the name of the two guides who helped us on the ATV trek. They were fantastic. We were not accomplished at driving through sand and they helped us constantly and with good cheer. Sa'id led us on a hike through the... Read more

We had a good trip, we enjoyed Morocco, and received excellent service from KimKim. Our local guides were all excellent. Sharif in Fez was highly knowledgeable and professional. The guide who took care of us on our camel trek was so friendly and helpful. We do not recall the name of the two guides who helped us on the ATV trek. They were fantastic. We were not accomplished at driving through sand and they helped us constantly and with good cheer. Sa'id led us on a hike through the 'monkey fingers' near Dades. He knew a lot about the area and was exuberant. That hike is listed in the itinerary as 'easy' and we were a bit concerned that it would not hold our attention as all 4 of us are accomplished hikers. The hike was NOT easy. We walked up-stream and over rocks and boulders. Perhaps Sa'id could see we were excited by a challenge and took us on that route. It was perfect! We needed a bit of help up some of the taller rocks, but all of us enjoyed our experience greatly. Our next local guide was Oosama in Marakesh. He was excellent, knew his history and territory, helpful, and showed us many things.

Our driver/guide was a very nice young man. Your itinerary suggested that our driver would be knowlegable but might have little English language skills. We found his English to be excellent. We landed during Eid and could not visit the great Mosque, so we had excellent alternatives. We visited the Chellah archaeological site. But Samah did not really know about either. He explained we should just enter and walk about. A local guide would have been far more helpful in framing and orienting things. The second stop, which included an excellent place to have lunch, was the Chellah site. Of course our driver could not come with us, but he was also unfamiliar with the site. We were told we would have to buy tickets, but we did not know why or for what. I'm not sure he knew. As it ended up, the Chellah site was absolutely perfect. The archaeological digs were explained in a guided recording and were very interesting. The gardens were nice, and lunch was excellent. But we had no way of knowing any of this before being asked to pay an entry fee. We understand that a driver is not a guide, but perhaps Kim Kim should sponsor the drivers to visit the sites so they know what to tell tourists. The same issue arose when we did visit the Mosque in Casablanca at the end of the trip. Samah had not been there, he took us inside but they would not allow him to buy our tickets (perhaps as he is not a registered guide) but after he handed us entry funds we were really confused about what to do. The ticket seller didn't help at all. We didn't know the museum was right there and free and we could see things while we waited for our formal tour. The formal tour was oddly organized (herding all different language speakers into the same group until we got inside the Mosque itself.) It would have been great to know that. My sense is that Samah will be an excellent driver/guide with a bit of help from Kim Kim in visiting the sites himself, and as he learns more about how tourists think.

The hotels were nice. The food was excellent. The Dades hotel was especially excellent. The staff did everything possible to make our stay wonderful. We did have real issues with the hotel in Marakesh, but a call to Sa'id, our local contact, and everything seemed to be taken care of. Sa'id was really helpful both before and during our trip. He helped make it a great experience.

Hotel Reviews
Palais Sebban
Marrakech

This is a larger Riad then others that we have stayed in. There were a lot of activities happening when we arrived. Upon checking in at all other riads we were warmly greeted and and had a nice welcome. No such warm welcome was made checking in to the Palais Sebban. It set the tone for our visit.

Authenticity & Character
The decorations were amazing the carved plaster, tile mosaics and painted wood gave you a good sense of how these homes were original appointed.
Location
Staff
The first two staff members that we interacted with were horrific. They were inpatient and took actions that we specifically did not want them to do on our behalf. The remainder of our stay the staff were helpful- but with the ability to provide and overall rating, the weak staff pull down the rating.
Cleanliness & Comfort
Our room was near a banquet room and the noise was quite a challenge. There was a wall of windows and doors that faced the inner courtyard with a set of stairs that were used to get to other rooms. The window coverings were inadequate to provide privacy. The room was equipped with a dehumidifier and three aroma diffusers. The scents were overwhelming. The sitting area had authentic furniture but was in need of repair.
Dar Rihana Dades
Douar Aït Ouffi

This place was absolutely amazing! It is very well appointed. The staff are incredible, a level of service that is way beyond expectations. The food is spectacular! From the welcome tea and cookies, through breakfast and dinner, the flavors and presentation were amazing. They were exceptionally accommodating for food preferences and made alternative dishes.

Authenticity & Character
Location
Optimal for seeing all of the interesting points in this area.
Cleanliness & Comfort
The staff work very hard on keeping all public and private areas clean. It was spotless.
Orient Desert Camp
Merzouga

The staff are incredibly kind and helpful. The tents are well designed and spacious.

Authenticity & Character
There were rugs covering the central court, that also had tables and ottomans in the central area. The staff provided evening entertainment around a camp fire.
Location
Our arrival was riding a camel through the dunes as the sun was setting. Quite the expirience.
Staff
Always ready to make the experience excellant.
Cleanliness & Comfort
Riad Braya
FesfE

The staff at this Riad go above and beyond to be helpful and provide a lot of information. The rooms are very unique and well appointed.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
A Taste of History at Dar El Bacha
Marrakesh

Great guide, but very very crowded. Best to view if you have an interest in the architecture of the period.

Quality of Experience
Guides, Drivers and Staff
Half-Day Guided Tour of Marrakech
Marrakesh

Our guide was excellent and helped us to see and understand many things. A highlight was peeking inside a bakery where people bring their own mixed dough to be baked in a huge oven. Marrakech is a chaotic place. It is good to see it with someone who knows where they are going and why it is interesting to see certain things.

Quality of Experience
Guides, Drivers and Staff
Transport
Boumalne Dades to Marrakech via Ouarzazate & Aït Benhaddou
Morocco

There was a lot to see on this very long ride. We stopped for lunch, which was ok. We skipped the movie studio. Our stops at the argan oil and rose oil places were more sales than informational. We did two very different kasbahs where we had excellent guides and learned about the history and architecture of the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Hike through Berber Villages
Morocco

The hike along a river bed (after a rain) was challenging. We loved it. The views were spectacular, the guide was helpful, and we exerted ourselves just right. We hiked on for lunch at a local home. It was a great experience.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer from Merzouga to Boumalne Dades via Tinghir & Todra Gorge
Morocco
ATV Ride in the Dunes of Merzouga
Merzouga

An amazing experience not to be missed. The guides were great at assisting us if we got stuck. They provided a snowboard to try on the dunes. They took picture and videos. We enjoyed the adventure.

Quality of Experience
It was fun and excting.
Guides, Drivers and Staff
Two guides were knowledgeable, kind and helpful.
Live Like a Real Nomad: A Caravan Trek in the Sahara
Merzouga
Fes to Merzouga Sunset Camel Ride via Midelt & Erfoud
Morocco

The camel ride and sunset were wonderful. The ride was long, with a couple of quick stops to see the monkeys and the fossil exhibit.

Guided Tour of Fez Medina
Fes

Sharif was quite knowledgeable and he paced the tour so we all could enjoy different aspects that interested us..

Quality of Experience
Guides, Drivers and Staff
Transport
Samed was able to meet us at each transfer point and made seeing all of the sites very easy.
Arrive in Casablanca, Visit Hassan II Mosque, Transfer to Fes via Rabat
Morocco

Underwhelming experience. Chaotic purchase of tickets and lack luster guided tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Abdellah El Asely
Abdellah El Asely
Local specialist in Marrakech | Replied on Apr 05, 2026
Hi Cynthia, Thank you so much for your kind review. I am really happy to hear that you had a good trip and enjoyed Morocco. It is great to know that your guides made such a positive impact. Sharif in Fes, Sa’id in Dades, and Oussama in Marrakech will be very happy to hear your feedback. I also loved reading about your hike in the Monkey Fingers. It sounds like it turned into a fun challenge and a special moment of your trip.
I am also glad you enjoyed the camel trek and ATV experience. I...
Read more

Hi Cynthia,

Thank you so much for your kind review. I am really happy to hear that you had a good trip and enjoyed Morocco.

It is great to know that your guides made such a positive impact. Sharif in Fes, Sa’id in Dades, and Oussama in Marrakech will be very happy to hear your feedback. I also loved reading about your hike in the Monkey Fingers. It sounds like it turned into a fun challenge and a special moment of your trip.
I am also glad you enjoyed the camel trek and ATV experience. I will make sure to share your kind words with the team.

Thank you as well for your honest feedback about the driver and the visits in Rabat and Casablanca. You are right, and your comments are very helpful. We will work on improving this so future travelers have a clearer experience at these sites.

I am happy to hear that you liked the hotels and the food, especially your stay in Dades. I am also glad Sa’id was able to help quickly when needed in Marrakech.

Thank you again for traveling with us. We really appreciate it and hope to welcome you back again in the future.

Warm Regards,
Abdel

Audrey was absolutely fantastic to work with ...
France | Mar 19 - Mar 28, 2026

Lindsay C.
Chicago, IL | Reviewed on Mar 30, 2026
Audrey was absolutely fantastic to work with and really listened to all of our ideas and wants for the perfect French vacation. We loved every second of the trip. It was nice that we didn't have to think about any of the details as Audrey took care of it all. We were able to just enjoy traveling and spending time as a family. We would definitely use KimKim again. Read more

Audrey was absolutely fantastic to work with and really listened to all of our ideas and wants for the perfect French vacation. We loved every second of the trip. It was nice that we didn't have to think about any of the details as Audrey took care of it all. We were able to just enjoy traveling and spending time as a family. We would definitely use KimKim again.

Hotel Reviews
Hotel Le Clos d'Amboise
Amboise

This was a hidden gem tucked away in Amboise. It was very clean and well appointed. We had plenty of space for our family of four. The staff was incredibly friendly and the breakfast was amazing. The yard also looked beautiful. We all wished it had been a bit warmer to hand outside and use the pool.

Authenticity & Character
Location
Amboise is adorable and very easy to walk to everything
Staff
Cleanliness & Comfort
Chateau de Bellefontaine
Bayeux

This was a great fit for our family of four. We had plenty of space to relax and spread out. The swing set was a big hit with my son. We enjoyed the bar and breakfast too. It was in a great location – very close to the town center but also remote and quiet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Versailles Bike Tour
Paris

The bike tour of Versailles was an unexpected highlight of our trip! We did this on our last day of vacation, and I had reservations about spending so much time at Versailles. I am so glad we did it. The bike ride was a lot of fun and helped us feel active. Plus we got to see parts of the palace that we definitely would not have seen otherwise. Our guide was a lot of fun and gave us so much historic information. Marie Antionette's hamlet was spectacular. We got lost (in a good way) in her gardens and had so much fun. The farmers market in town was one of our favorite parts of the trip. We bought so much local food: cheese, fruit, meat and bread, and then enjoyed it in the palace gardens. I would highly recommend this activity.

Quality of Experience
Guides, Drivers and Staff
Our guide was fun and knowledgeable.
Caves Ambacia - Visit & wine tasting
Amboise

This was a perfect wine tasting for our family of four. My husband and I wanted to experience at least one wine tasting, but since we travelled with our children we knew it would be hard. This was a great stop and scratched the wine-tasting itch. The guide was fun and knowledgeable and he kept our kids engaged as well.

Quality of Experience
Guides, Drivers and Staff
Tour of D-Day Sites
France

Our day of exploring the D-Day sites was spectacular. This was the highlight of the trip for my 10 year old son and husband. However, my daughter and I also thoroughly enjoyed it. Our guide, Manon, was very knowledgeable and made us have fun. She realized how much my son loved WWII and really talked to him about all the facts and history. The weather was spectacular, and because we visited in March the sites were not busy at all. We were able to explore bunkers, walk on the beach, and see some of the small towns. It was an emotional day but we all enjoyed it. I learned so much and have a greater respect for this part of history now.

Quality of Experience
Guides, Drivers and Staff
Manon was incredible.
Transport
It was a long day but the drives were great. We were able to see a lot from the car as well.
Visit of Sainte-Chapelle
Paris

We weren't sure we wanted to see another chapel after the Notre Dame, but are so happy we did. Audrey encouraged us to stop by this breathtaking church. It did not dissapoint! Sainte-Chapelle is absolutely breathtaking. It was also a quick visit.

Quality of Experience
Louvre Museum Treasure Hunt
Paris

The Louvre Treasure Hunt was a highlight of our trip! Our guide was incredibly knowledgeable and kept our kids (ages 13 and 10) engaged the whole time. She realized how interested our kids were and spent extra time with them. The treasure hunt was a fun addition and helped keep the kids happy and focused. They even won a game at the end of the hunt. We were able to see all the BIG highlights of the museum in a good amount of time.

Quality of Experience
Our guide was amazing and fun.
Guides, Drivers and Staff
Transport
Seine River Cruise
Paris

My whole family was a bit iffy about adding this on our first night, but it was perfect. It kept us awake after the long flight from America, but was also relaxing. We shared a glass of wine and juice and enjoyed the scenery. The sunset was incredible.

Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Visit of the Eiffel Tower with Access to the Summit (Entrance Tickets included)
Paris

This was a perfect first day activity for our family. We all loved it more than expected. The weather was PERFECT. Our kids were blown away with the architecture and visiting the top floor. We only wish we had a little more time.

Quality of Experience
Guides, Drivers and Staff
Transport
NA
Local specialist: Audrey Benezech
Audrey Benezech
Local specialist in Montpellier | Replied on Mar 30, 2026

Dear Lindsay
I am so glad you and your family enjoyed your holidays in France.
Don't hesitate to come back. We will be happy to welcome you again. Maybe in the south of France this time!
All the best
Audrey

Iceland Adventure
Iceland | Feb 16 - Feb 21, 2026

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Cindy H.
Newark, NJ | Reviewed on Mar 30, 2026

Noga and the KimKim team made planning our Iceland adventure effortless and stress-free. The itinerary was well paced, and filled with stunning locations and unique hotels. All of the pre-trip info was clear, organized and incredibly helpful. The KimKim app kept everything organized so we could just enjoy the trip. Noga and the team were very responsive before and during the trip, and they had truly thought of every detail. We would highly recommend working with her and the KimKim team.

Local specialist: Noga Heyman
Noga Heyman
Local specialist in Kimkim HQ | Replied on Apr 01, 2026

Thank you, Cindy! It was wonderful working with you and Jim and I'm so glad you had a fantastic trip to Iceland. I hope you'll consider kimkim again for your next adventure 😊

Seamless from Start to Finish
Switzerland | Mar 21 - Mar 28, 2026

Janelle T.
Newark, NJ | Reviewed on Mar 30, 2026
The whole process, from planning to the actual trip, was seamless. Nathalie was thorough and answered all of my questions along the way. Our tour guides were excellent. Really happy with how everything came together. Read more

The whole process, from planning to the actual trip, was seamless. Nathalie was thorough and answered all of my questions along the way. Our tour guides were excellent. Really happy with how everything came together.

Hotel Reviews
Hotel Steffani
St. Moritz

A solid 4-star option in St. Moritz. The hotel is conveniently located near shopping and a grocery store. Breakfast is good and the staff is genuinely friendly. One unexpected perk — a free gym, which is rare for 4-star hotels in Switzerland. The rooms are modern and well renovated. One thing to be aware of: the building is older, and the hallways have quite a few steps up and down, so it may not be the best choice for those with accessibility needs.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
LUGANODANTE - We like you
Lugano

This hotel checks every box. The location is fantastic — right in the center of town with a tram stop just outside the door that takes you directly to the train station. Everything is within walking distance. The hotel itself feels brand new, and the free breakfast is outstanding. Best spread we've seen. Highly recommend.

Authenticity & Character
Location
It's right at the center of town, within walking distance to shopping and sightseeing.
Staff
Cleanliness & Comfort
Activity Review
Zurich sunset tour and Cheese Fondue
Zürich

Our tour guide Alan was friendly, knowledgeable, and full of fun facts about Switzerland. The tour included a stop at the Lindt chocolate factory followed by dinner on top of a mountain with a stunning view of Zurich. A great combination. My teenage son, who is generally hard to impress, genuinely enjoyed it — which says a lot. Would recommend this tour to anyone visiting Zurich.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Nathalie Durand
Nathalie Durand
Local specialist in Beaujolais | Replied on Mar 31, 2026

Hi Janelle,

Thank you very much for sharing this review with us . Your feedback is very important for us as well as our partners on site !
I am truly happy that you and your son enjoyed this journey !

All the best,
Nathalie

We have never used a travel agent before but ...
Patagonia | Mar 9 - Mar 22, 2026

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Nena C.
Atlanta, GA | Reviewed on Mar 30, 2026
We have never used a travel agent before but would definitely use KimKim again. Jimena was wonderful to work with as was Jessica at Dittmar Adventures. They were very thorough and responsive whenever we needed them both in the planning phase and during the trip to Patagonia. I can't imagine going without their help. We had been on a waiting list for Hotel Torres in Chile and they were able to secure a reservation for us which was wonderful. Felipe our driver and wine tour guide was... Read more

We have never used a travel agent before but would definitely use KimKim again. Jimena was wonderful to work with as was Jessica at Dittmar Adventures. They were very thorough and responsive whenever we needed them both in the planning phase and during the trip to Patagonia. I can't imagine going without their help.

We had been on a waiting list for Hotel Torres in Chile and they were able to secure a reservation for us which was wonderful. Felipe our driver and wine tour guide was fabulous during our day in the Casablanca wine region outside of Santiago.

It was an overall great experience.

Hotel Review
Hotel Las Torres Patagonia
Torres del Paine

One of the best places we have ever stayed. The staff, attention to detail, food and drinks as well as the location were perfect.

Authenticity & Character
beautiful decor suiting the space
Location
you could walk out the door and be on a trail
Staff
Francisco one of the waiters was especially great
Cleanliness & Comfort
everything
Activity Reviews
Casablanca Valley Wine Tour
Patagonia

Felipe was a wonderful driver and wine expert. He was punctual and so knowledgeable and friendly. He made the drive time go by so fast. The two wineries were perfect.

Grey Glacier Boat Tour (round-trip)
Patagonia

the staff engagement was the best thing about the trip. Better time than we expected. Mateus and Constanza were especially great.

Local specialist: Jimena Pérez
Jimena Pérez
Local specialist in Chile and Colombia | Replied on Mar 30, 2026

Hi Nena,

Thank you so much for your kind words and for sharing your experience! It was an absolute pleasure helping you plan your first trip with a travel agent. I’m so happy we were able to secure that stay at Hotel Las Torres for you.

I’m also glad to hear you enjoyed your time with Felipe in the Casablanca Valley; he is indeed a fantastic guide! Knowing that you felt supported throughout your journey in Patagonia means the world to me and our team at Dittmar.

Thank you for your trust!

Best,
Jimena

Peru 03/2026
Peru | Mar 23 - Mar 29, 2026

David M.
Newark, NJ | Reviewed on Mar 30, 2026
Our recent trip to Peru planned through Kimkim, with Kristy Tizon as our travel specialist, was nothing short of exceptional. From start to finish, the experience was seamless, personalized, and thoughtfully curated to match exactly what we were hoping to get out of the trip. Kristy did an outstanding job designing an itinerary that balanced adventure, culture, and relaxation. Every detail—transportation, accommodations, guided tours—was handled with precision, allowing us to focus... Read more

Our recent trip to Peru planned through Kimkim, with Kristy Tizon as our travel specialist, was nothing short of exceptional. From start to finish, the experience was seamless, personalized, and thoughtfully curated to match exactly what we were hoping to get out of the trip.

Kristy did an outstanding job designing an itinerary that balanced adventure, culture, and relaxation. Every detail—transportation, accommodations, guided tours—was handled with precision, allowing us to focus entirely on enjoying the experience rather than worrying about logistics. Her communication throughout the planning process was prompt and insightful, and she was always willing to adjust plans based on our preferences.

Highlights of the trip included exploring the Sacred Valley, experiencing the rich history of Cusco, and, of course, visiting Machu Picchu—each made even more memorable by the knowledgeable local guides Kristy arranged. The accommodations were comfortable and well-located, and every transition between destinations felt effortless.

What truly set this experience apart was the level of personalization and care. It never felt like a generic, pre-packaged tour—every aspect reflected our interests and travel style. Even when minor questions came up during the trip, support was quick and helpful.

I would highly recommend booking through Kimkim and working with Kristy Tizon for anyone considering a trip to Peru. It was a stress-free, unforgettable experience, and we’re already looking forward to planning our next adventure

Local specialist: Kristy Tizon
Kristy Tizon
Local specialist in Lima, Peru | Replied on Apr 01, 2026

Thank you so much, David! I truly appreciate your kind words, it was an absolute pleasure planning this trip with you. I’m so glad everything felt seamless and personalized, and that you had such a memorable experience in Peru. Looking forward to helping you plan your next adventure!

A fantastic, amazing trip!
Vietnam | Mar 16 - Mar 23, 2026

Brian G.
Denver, CO | Reviewed on Mar 30, 2026
A fantastic trip! We did some reading before we came to Vietnam, but our experience was even better than we could’ve imagined… The people are wonderful… The sites are incredible… The history is amazing… So many beautiful colors and textures and sights… our guide, Ha, is one of the best guides we have ever worked with… So knowledgeable… Incredibly helpful… He customize each part of the trip just for us… He gave so much time and energy to us… Five stars! Read more

A fantastic trip! We did some reading before we came to Vietnam, but our experience was even better than we could’ve imagined… The people are wonderful… The sites are incredible… The history is amazing… So many beautiful colors and textures and sights… our guide, Ha, is one of the best guides we have ever worked with… So knowledgeable… Incredibly helpful… He customize each part of the trip just for us… He gave so much time and energy to us… Five stars!

Hotel Reviews
Dragon Legend Cruise
Hon Gai

Quaint, but a little dated

Authenticity & Character
Location
Ha long bay is beautiful
Staff
Cleanliness & Comfort
Tam Coc Garden Resort
Ninh Binh

This hotel was one of the highlights of our trip… Located in the beautiful countryside… Surrounded by rice patties, and beautiful mountains… Very peaceful… Like having your own little home out in the Vietnamese country…

Authenticity & Character
Like going back to another time… Having our own bungalow out in the middle of the Vietnamese countryside…
Location
Quiet, peaceful location
Staff
Friendly and helpful
Cleanliness & Comfort
The housekeeping team was perfectionistic… Whenever we came back to our room, everything was laid out and such a beautiful way…
Peridot Grand Luxury Boutique Hotel
Hanoi

We had a beautiful sweet with a view of the old quarter of Henway… Centrally located… Fantastic staff… Great restaurants… We really enjoyed the experience… Would definitely return…

Authenticity & Character
Tastefully decorated, and lovely facilities…
Location
Right in the heart of the old quarter
Staff
Everyone was super helpful and very friend
Cleanliness & Comfort
Our room was very quiet and comfortable… A relaxing retreat…
Activity Reviews
Hanoi Departure - Goodbye Vietnam!
Vietnam

Because we had several hours before we departed, we were able to go to the train street and watch the train go by right next to us as we enjoyed some Vietnamese coffee

Quality of Experience
Free at your leisure in Hanoi
Hanoi

It was nice to have a day off to relax on our last full day in Vietnam…

Quality of Experience
We were able to go to a barber and get a haircut and I also had a manicure and pedicure
Food
Great to eat with locals… It’s nice to travel to another country and only eat with local people… No tourists!
Guides, Drivers and Staff
Ha, our guide was the very best
Transport
Bai Tu Long Bay - Tuan Chau Harbour (Dragon Legend Cruise) - Return to Hanoi
Vietnam

This was our least favorite part of the trip

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ninh Binh - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise
Vietnam

Although it was good to see Ha Long bay, this was our least favorite part of the entire trip

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Ninh Binh: Hoa Lu - Trang An Grottoes
Vietnam

Seeing historical buildings and experiencing the beautiful lakes and grottos and temples was truly an experience of a lifetime

Quality of Experience
Seeing the ancient temples and taking the quiet boat ride through the caves and nearly the temples was amazing
Food
We had quite a feast at one of the local establishments… Our guide helped us choose what to have and it was all great
Guides, Drivers and Staff
Ha, our guide was excellent… Very knowledgeable… Always taking care of us…
Transport
Explore the Rural Villages nearby Hanoi city (Half Day)
Hanoi

We did not explore rural villages near Hanoi… Instead, we did an in-depth exploration of the old quarter… Weaving in and out of small alleys and intimate courtyards… We even went to the black market, which was amazing and fun…

Quality of Experience
Our guide, Ha, was excellent and customize the experience just for us… Super knowledgeable… Fun to be with… Took care of us the whole time…
Food
Eating in small, local establishments, where the real people of Vietnam eat was really fun…
Guides, Drivers and Staff
Our guide, Ha, was excellent and customize the experience just for us… Super knowledgeable… Fun to be with… Took care of us the whole time
Transport
Local specialist: Camellia Nguyen
Camellia Nguyen
Local specialist in Hanoi | Replied on Mar 31, 2026

Dear Brian,

Thank you so much for your wonderful review!

We are truly delighted to hear that your trip to Vietnam exceeded your expectations. Your kind words about the people, landscapes, and rich culture mean a lot to us. It’s especially rewarding to know that you had such a great experience with Ha, he will be very happy to hear your praise. We are proud to have him on our team.

Thank you again for trusting us with your journey. We hope to welcome you back to Vietnam in the future for more amazing experiences.

Warm regards,
Camellia

A fabulous trip to pilgrimage sites in north India
India | Mar 6 - Mar 16, 2026

Jennifer M.
Denver, CO | Reviewed on Mar 30, 2026
My trip to northern India was fabulous! Rajat was an excellent facilitator of the planning process, preparing me well for the entire trip. He was also excellent at helping me make adjustments in the trip when needed. And the guides and drivers in all of the cities I visited were excellent, each with their own local knowledge and passion for their work. The hotels were all reasonably priced and well suited for visiting westerners, including delicious food. Overall, the trip far exceeded my... Read more

My trip to northern India was fabulous! Rajat was an excellent facilitator of the planning process, preparing me well for the entire trip. He was also excellent at helping me make adjustments in the trip when needed. And the guides and drivers in all of the cities I visited were excellent, each with their own local knowledge and passion for their work. The hotels were all reasonably priced and well suited for visiting westerners, including delicious food. Overall, the trip far exceeded my expectations. I can’t say enough good things about the wonderful people who guided and supported my visit. Thank you, thank you, thank you!

Hotel Reviews
Hotel Anand International
Gaya

Hotel and rooms were nicely appointed and food was excellent. The only problem was the room was always full of mosquitoes. Not good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kanha Shyam Prayagraj
Alllahabad

Excellent hotel with great food and beautiful rooms with very nice views

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pristine Hotel
Varanasi

Very nice rooms, great food, and helpful staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel The Great Ganga
Rishikesh

Nicely appointed hotel in great location overlooking the city and the river

Authenticity & Character
Location
Staff
Cleanliness & Comfort
NUO By juSTa
New Delhi

Very nice hotel in interesting location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Triveni Sangam Visit and Spiritual Sites in Prayagraj (formerly Allahabad)
Allahabad

The boat ride to the confluence of the rivers was an excellent way to start the day. I chose not to do the holy dip myself given the state of the water, but it was meaningful to be part of such a large group of pilgrims. The temples after the boat ride were even more interesting. Ending with a visit to the shivalaya park was very interesting and gave a broader sense for India as a whole.

Quality of Experience
Guides, Drivers and Staff
Transport
Meditation and Reflection at Maharishi Samarak
Allahabad

This was a highlight of the trip for me. The samarak was away from the city and so was quiet and less crowded. It was an excellent place to meditate.

Quality of Experience
Guides, Drivers and Staff
Transport
Visiting Ghats and attend Ganga Aarti
Varanasi

This was a great way to end the day, especially with a boat ride to return to the first ghat. The ceremony was crowded so seating was limited so it was good the guide got me there plenty early.

Quality of Experience
Guides, Drivers and Staff
Transport
Spiritual Exploration of Temples and Ghats in Varanasi
Varanasi

This day included a lot of walking through very narrow and crowded walkways between densely packed buildings. A fantastic experience. And the temple visit was handled very smoothly. All great.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunrise Boat Ride on the River Ganges
Varanasi

This boat ride was an excellent way to start the day, particularly since it started near the place where the sunrise chanting was happening. Amazing. And the boat ride made it much easier to see the full range of ghats along the Ganges.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Rishikesh Spiritual Walking Tour with Ganga Aarti
Rishikesh

An excellent day. The guide was especially flexible and also worked very hard to ensure I had the best possible opportunities given his status as an official guide with Incredible India.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rajat Gupta
Rajat Gupta
Local specialist in Delhi | Replied on Mar 30, 2026

Dear Jennifer,

Thank you so much for your lovely words. Reading this truly made my day.
And I am really happy to know that you had such a meaningful and enjoyable journey and that everything came together well. It was a pleasure planning this trip with you and being part of this special experience.

Your kind feedback means a lot to us including everyone involved on the ground. Wishing you good health and many more beautiful journeys ahead. I would be happy to welcome you again anytime. Safe travels.

Warm regards,
Rajat

Olivia did a great job helping us plan and wi...
Japan | Mar 22 - Mar 29, 2026

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Thomas A.
Chicago, IL | Reviewed on Mar 30, 2026

Olivia did a great job helping us plan and with daily reminders.

Our guides Taka, Meiji “May”, and Yuki were all amazing, knowledgeable, and friendly. Will recommend to everyone.

Local specialist: Olivia Luang
Olivia Luang
Local specialist in Japan | Replied on Mar 30, 2026

Thank you so much for your kind words! It truly means a lot to me. I’m so happy to hear that you had a great experience and that the daily reminders were helpful throughout your trip.

I’m especially glad to know that Taka, Meiji (“May”), and Yuki made such a positive impression—they are all wonderful guides, and I’ll be sure to pass along your compliments to them.

It was a pleasure assisting you with your journey, and I really appreciate your recommendation. I hope to help you plan another memorable trip in the future! 😊

Bal France Trip
France | Mar 13 - Mar 23, 2026

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Andip B.
Canada | Reviewed on Mar 30, 2026
Was a good trip overall, one of that tour guides was not super knowledgeable about where we going, or how to use the metro to get there. At one point he jumped on the metro with few seconds to spare we followed him on quickly assuming everyone had enough time to get in the train. However one of my son’s got left behind as the doors closed before he could get on. All drivers were pleasant and on time. Read more

Was a good trip overall, one of that tour guides was not super knowledgeable about where we going, or how to use the metro to get there. At one point he jumped on the metro with few seconds to spare we followed him on quickly assuming everyone had enough time to get in the train. However one of my son’s got left behind as the doors closed before he could get on.

All drivers were pleasant and on time.

Hotel Reviews
Hotel New York - The Art of Marvel - Disneyland Paris
Chessy

Close to Disney, nice big rooms nice clean hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hélios Opéra Hotel
Paris

Small rooms, the 2 single rooms are extremely small no place to even open up a suitcase. If booking this hotel definitely recommend booking larger rooms as we had to upgrade which ended up costing a lot more. Breakfast was ok.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Sebastian Prino
Sebastian Prino
Local specialist in Marseille | Replied on Apr 03, 2026
Hi Prab, Thank you for sharing this detailed feedback. We are glad to hear that the trip overall went well and that the drivers met your expectations in terms of punctuality and professionalism. We are, however, very sorry to read about your experience with one of the guides. The situation you describe in the metro, especially with your son being left behind, is not acceptable and should never happen. This clearly reflects a lack of anticipation and group management, and we fully... Read more

Hi Prab,

Thank you for sharing this detailed feedback.

We are glad to hear that the trip overall went well and that the drivers met your expectations in terms of punctuality and professionalism.

We are, however, very sorry to read about your experience with one of the guides. The situation you describe in the metro, especially with your son being left behind, is not acceptable and should never happen. This clearly reflects a lack of anticipation and group management, and we fully understand how stressful this must have been.

We take this feedback very seriously and will address it directly with the guide concerned to ensure this does not happen again. Proper coordination, clear communication, and ensuring the safety and cohesion of the group at all times are essential standards we expect.

Thank you again for bringing this to our attention — it helps us improve our operations on the ground.

Please do not hesitate to reach out if you would like to discuss this further.

Best,
Sebastian

Norway Spring 2026
Norway | Mar 14 - Mar 22, 2026

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Anette U.
Flagami, FL | Reviewed on Mar 29, 2026
Unfortunately, I was very disappointed with the trip planning and overall service for our Norway trip. The only reason I am giving stars is because Norway is an incredible country and, thankfully, it runs so well on its own. Also, the hotel in Alta , Onga was extraordinary, and we were lucky enough to see the Aurora, which was truly unforgettable. That said, the planning felt overly commercial and generic. From hotel reservations to transfers to restaurant recommendations, everything seemed... Read more

Unfortunately, I was very disappointed with the trip planning and overall service for our Norway trip. The only reason I am giving stars is because Norway is an incredible country and, thankfully, it runs so well on its own. Also, the hotel in Alta , Onga was extraordinary, and we were lucky enough to see the Aurora, which was truly unforgettable.

That said, the planning felt overly commercial and generic. From hotel reservations to transfers to restaurant recommendations, everything seemed focused on standard tourist logistics rather than creating a meaningful or authentic cultural experience. We had no real opportunities to connect with Norwegian culture, traditions, or local experiences, which is what I expected from a company like Kimkim.

There were also several major issues that should never happen with a professional travel agent:
1. The castle visit in Denmark – we were not informed of the ticket time, and we missed the visit completely.
2. Bergen airport transfer – we were forced to arrive extremely early, which caused us to miss the only great part of the Bergen hotel: the breakfast.
3. Transfers advertised as private – we were clearly told in writing (and charged accordingly) that all transfers would be private, yet in Alta the transfer was shared. Because of this, we had to miss a museum visit.

Overall, there was very little attention to detail and almost no care in making sure the trip flowed smoothly. For the high price I paid, the service and planning did not match expectations at all.

I strongly recommend that future Kimkim travelers consider working with a different Norway specialist.

Hotel Review
ONGA Boutique Lodge
Alta

Onga in Alta was absolutely wonderful. In such a cold and extreme environment, the hotel felt incredibly warm, cozy, and welcoming. The property is beautiful, peaceful, and thoughtfully designed, making it the perfect place to stay in Northern Norway. What truly stood out was the staff — they genuinely go out of their way to accommodate guests and make everyone feel comfortable and cared for. Their hospitality made a huge difference in our experience. A perfect stay and highly recommended!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Kadri Talvik
Kadri Talvik
Local specialist in Norway | Replied on Apr 07, 2026
Hi. Anette! Thank you again for your thoughtful feedback - I truly appreciate you taking the time to share both the positives and the areas where we fell short. I also want to say that during our planning process together, I felt that you were happy with how things were coming together, which is why I’m especially sorry to hear that the overall experience did not meet your expectations and felt too generic. At the same time, I’m really glad to hear how much you enjoyed your stay at ONGA... Read more

Hi. Anette!

Thank you again for your thoughtful feedback - I truly appreciate you taking the time to share both the positives and the areas where we fell short.

I also want to say that during our planning process together, I felt that you were happy with how things were coming together, which is why I’m especially sorry to hear that the overall experience did not meet your expectations and felt too generic.

At the same time, I’m really glad to hear how much you enjoyed your stay at ONGA Boutique Hotel in Alta. Your kind words about the warm atmosphere, beautiful surroundings, and especially the staff’s genuine care and hospitality are wonderful to hear. It’s exactly the type of experience we aim to include in our itineraries, and I’m very happy that this part of your trip stood out so positively.

We are sorry that we did not double check with you that you had clearly understood all the information provided in the confirmation documents. I understand that the marking of the ticket timeslot in the confirmation documents was not clear for you, and that this resulted in confusion on the ground and ultimately missing the castle visit.

Regarding the transfer in Alta, there seems to have been a misunderstanding. Our team understood that you would like to have a stop in Alta city to explore, and we were not aware that you specifically wished to visit the Alta Museum located outside of the city instead. I’m very sorry that this miscommunication led to you missing a visit that was important to you.

I am also sorry to hear that, despite our support team adjusting your Bergen Airport transfer from 7:00 to 7:20 instead of 7:30, you still missed the breakfast at your hotel. I understand how disappointing that must have been, especially as it was something you were looking forward to.

Finally, I regret that the transfer in Alta did not match your expectation of a private service as stated. This should have been clearly aligned with what was promised.

Your comments about the trip lacking authentic cultural experiences are very important to us, and we will take them seriously as we continue to improve both our itineraries and communication.

Thank you again for your honest and detailed feedback - it truly helps us do better.

Best wishes,
Kadri

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