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Course Outline
Introduction and Overview
Understanding the what and why of business process re-engineering (BPR)
- Driving competitive advantage through radical process redesign
- Recognizing the imperative for re-engineering
- Distinguishing the true scope and limits of re-engineering
- Concentrating efforts on core business processes
- Achieving targets for cost efficiency and revenue growth
Utilizing the proven CLAMBRE/UML framework for re-engineering
- Adhering to modelling standards: UML and BPMN
- Differentiating between customers and stakeholders
- Identifying key activities and information architecture
- Encouraging creative, right-brain thinking approaches
Targeting the Customer
Analyzing the customer interface
- Broadening customer roles through aggregation techniques
- Refining customer classifications using generalisation
- Developing an accurate and detailed customer profile
Documenting customer values and needs
- Differentiating between service provision and product supply
- Evaluating satisfaction metrics: quality, flexibility, speed, cost, and service
- Classifying customer relationships using the PRIDE checklist
- Assessing the effectiveness of business processes in meeting customer expectations
Modelling the Business Process
Identifying processes for re-engineering
- Discovering core business processes
- Selecting appropriate metrics for performance assessment
- Detecting common business process antipatterns
- Presenting insights to senior leadership
Defining worker roles and responsibilities
- Identifying role inconsistencies using cross-reference matrices
- Visualizing business processes via UML activity diagrams
- Allocating activities across various roles
Analysing the Business Process
Deep-dive into business processes
- Selecting the most suitable UML tools
- Defining process boundaries with UML use case diagrams
- Identifying key business actors
- Modelling alternative workflow paths
- Capturing inefficiencies in business activities
Examining the business structure
- Re-evaluating organizational infrastructure
- Mapping information flows using class diagrams
- Applying UML business stereotypes
- Defining process architecture with communication diagrams
- Eliminating rigid and restrictive structures
Redesigning the Business Process
Maximizing the value of information technology
- Leveraging web-enabled technologies
- Facilitating interaction through social spaces
- Designing future-proof business systems
- Implementing business intelligence solutions
- Integrating Enterprise Information Systems
Redefining customer-process boundaries
- Tailoring business processes to specific customer segments
- Capitalizing on technological integration opportunities
- Personalizing the customer experience
- Exceeding customer expectations
Building the new process with best practices
- Incorporating established business patterns
- Resolving process anomalies
- Evaluating strategic alternatives
- Ensuring robust and reliable information management
Implementing the Re-engineered Process
- Re-training and upskilling the workforce
- Aligning performance metrics with customer satisfaction
- Supporting continuous process improvement
- Monitoring and measuring outcomes
- Demonstrating measurable success
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter