The Future of Hospitality: 5 Trends Changing the Industry
Hotels, restaurants, and other hospitality businesses are facing a huge number of changes in 2025 and beyond. Learn how your business can be best prepared for the next market shift.
Hospitality
News, trends, and insights about the hospitality industry.
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4 Key Trends for Retail and Hospitality Leaders in 2025
The retail and hospitality sectors are going through a period of major growth. Learn how key industry leaders are enhancing consumer experiences, bolstering workforce development, and harnessing the full potential of AI.
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Workday Retail and Hospitality Innovation Award Winners 2024
We’re delighted to celebrate retail and hospitality customers who move their business forward by innovating on the Workday platform to create great experiences for their employees and customers. Read on to learn this year’s category winners for the Workday Industry Innovation Awards.
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Hospitality Industry Report: Optimize Operations for Sustainable Progress
In a new hospitality report from Coresight and Workday, 50% of leaders said training their frontline workers was a big challenge in times of fluctuating demand. Download the new report to learn why optimizing operations is essential for building a foundation for long-term growth.
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Serving Up Success: What’s Next for Quick-Service Restaurants
With consumer demands constantly changing, the quick-service restaurant industry is under pressure to innovate while building a sure foundation for future growth.
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Hospitality Industry Outlook: 4 Ways to Meet Rising Expectations
Savvy hospitality leaders will invest not just in technology, but also in workforce reskilling and upskilling to leverage innovative capabilities and deliver customer-centric experiences.
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How P.F. Chang’s Keeps Its Talent and Technology Fresh
The hospitality industry has faced wave after wave of difficulties in the past few years. Learn how restaurant chain P.F. Chang’s has risen above those challenges thanks to its innovative approach to talent and technology.
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Workday Podcast: Retail and Hospitality’s Path to Success
What’s the positive path forward for the retail and hospitality industries? Keith Pickens, managing director of retail and hospitality at Workday, shares his perspective in this installment of our Industrious podcast series.
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Workday Retail and Hospitality Innovation Awards Winners 2023
We’re delighted to celebrate retail and hospitality customers who consistently find solutions to problems and create great experiences for their employees and customers. Read on to learn this year’s category winners for the Workday Industry Innovation Awards.
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AI and ML for Retail and Hospitality: 3 Key Opportunities
How can retail and hospitality industry leaders see past the hype and harness the power of artificial intelligence (AI) and machine learning (ML)? Read on to learn the potential for AI and ML in these industries—and how human resources and finance teams are already leveraging them.
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Taking Flight With Workday: How Southwest Airlines Is Scaling and Maturing HR Functions
Senior leaders in people and technology at Southwest Airlines share the game-changing impacts of partnering with Workday.
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Workday Global Study: Hospitality Leaders Share How to Thrive in an Era of Change
Research from Workday shows how hospitality leaders can accelerate their digital strategy to plan for future success.
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Workday Podcast: Redesigning the Employee Experience for Frontline Workers
In this episode of the Workday Podcast, Ben Eubanks, chief research officer at Lighthouse Research and Advisory, discusses what frontline workers need for an employee experience that fosters belonging and retention. His insights are part of a Workday-sponsored report, “Frontline Workers: How to Connect, Enable, and Support Them in the Modern Workplace.”
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Frontline Workplaces: Experiencing High Turnover? The Cause May Be Your Manager
Feeling supported by their managers is the strongest indicator of a frontline employee’s sense of belonging and desire to stay, according to findings from a Workday-sponsored report. Here’s how companies can enable their frontline managers to foster an engaging employee experience.
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Retail and Hospitality: Adapting to Today, Preparing for Tomorrow
The retail and hospitality industries are constantly changing. But even with the lingering impacts of past disruption and the effects of new macroeconomic pressures, they’re still paving a way to success with innovation and flexibility.
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Workday Study: The New Hospitality Front-Line Experience
The hospitality industry was hit hard by the pandemic, but now that many more consumers are in the mood to go out and about, front-line workers are harder than ever to come by. Our front-line worker study shows there are a few strategies hospitality leaders can deploy to find and keep qualified workers.
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Workday Podcast: The Future of Restaurant Management
Restaurant leaders have to balance innovation, frontline worker satisfaction, and top-notch customer service. That’s no small task! Hospitality industry experts sit down to talk about the future of the restaurant industry on this episode of the Workday Podcast.
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How Flexibility Can Drive the Great Retention of Frontline Workers
Workplaces that employ hourly workers aren’t always known for flexibility. But technology, powered with artificial intelligence and machine learning, can help workplaces be more attractive to frontline talent. Enter flexible scheduling for frontline workers.
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Hospitality Industry Finance Leader Discusses Managing Risk and Agility During the Pandemic
Neil Gribben, vice president of accounting and control at hospitality and leisure company Belmond, met with Workday’s Tim Wakeford to discuss how finance has pushed forward with digital acceleration during the pandemic.
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How European Finance Leaders Are Preparing for a Post-Pandemic World
As businesses across Europe take the first tentative steps toward normality following the worst of the COVID-19 pandemic, attention is now turning to how to prepare for the future. Finance leaders from Workday customer companies discuss resilience, digital transformation, and some of the lessons learned.
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Workday Industry Insights EMEA: Accelerating the Journey to Becoming a Digital Enterprise
Businesses must continue to accelerate their journey to become agile, digital enterprises that are primed to respond to unseen challenges. On 18 November, Workday Industry Insights EMEA will bring together a cross-section of industry experts who will share valuable insights on thriving in such uncertain times.
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Retail & Hospitality Industry Summit: Moving Ahead With Agility and Analytics
Business leaders in the retail and hospitality industries at a recent Workday summit talk about how they’re finding a path forward that looks less like surviving and more like thriving.
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Quick-Service Restaurants: Moving Forward With Creativity
Amid disruptive times, quick-service restaurants have found a way forward through creativity, agility, and flexibility. Let’s look at how they’ve done it and how they’re looking to the future.