Discusiones de Social Customer Service Software

I would like to have a duplicate account to separate teams

Puedes usar Gladly enviando correos electrónicos, llamadas y chat en vivo para responder a todas las preguntas y para contactar a alguien. Gladly ofrece un acceso fácil para resolver la preocupación. El negocio podrá mantener su integridad y pudo continuar en el campo. Al mismo tiempo, el... Leer más

I would like to quickly create a contact list to send bulk messages.

When I work a long time it's stuck some after some minutes it's start working normally it's annoying my alot some time.

Creo que una integración de chat en vivo sería excelente para la mayoría de las empresas, ya que permite resolver el problema más rápido, aparte del hecho de que la mayoría de las personas no tienen tiempo para enviar un correo electrónico o llamar a la empresa.

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Thankful seamlessly integrates with your existing helpdesk, ecommerce engine, and business processing tools in order to receive, understand and take action on tickets. Integrations are viable with (just about) everything from off-the-shelf solutions like Zendesk, Kustomer, Shopify and Magento to... Leer más

Thankful is omni-channel, and works with all text-based (written) channels including email, SMS, chat, in-app and social media.

Unlike a chatbot, Thankful uses best-in-class natural language processing (NLP) to better understand what your customers want and deliver a human-like experience to fully resolve their requests through all text-based channels. Never forgetting a customer, product, or process, Thankful provides... Leer más

Thankful integrates with your existing helpdesk and communicates with your E-commerce engine and business processing tools in order to be able to receive, understand and take action on tickets.

Thankful isn’t a helpdesk. Thankful acts as a virtual SuperAgent resolving over 50 types of customer queries within your current helpdesk.

I would like to avoid spam reports by sending my campaigns at different times of the day so that my contacts do not report me as spam, how can I do this?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Leer más

Me gustaría conocer algunas aplicaciones secundarias realmente buenas que sean muy útiles para otras organizaciones y que podríamos considerar comprar si son de gran ayuda. Siempre me he preguntado qué usan otras personas para hacer su vida más fácil.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

Me gustaría tener Zendesk integrado para que por cada usuario creado tenga un nuevo usuario en Zendesk.

After making a certain ticket as resolved or closed, I want to make a call to my service (webiste) to make some changes on some data

Limitation in explore

I would like to move or delete multiple emails at once but I do not know how to select more than one email at a time

In most of e-mails I sent I need to attach a link to a document, or my colleagues attach the link. For example, when I see e-mail with a link to a document, I cannot click it open.

My question will be related in the future that we may have with this application; to have calls or videos in this application, this would be great because that way we would not have to use our phones if not in the same application we would do everything necessary to work

rules to add a folder

Desde que compré WATI, la razón principal es porque el sistema de automatización es mejor que otros sistemas CRM de WhatsApp, pero espero que tenga más enseñanza. Su uso es un poco diferente del sistema CRM general, y lleva más tiempo aprenderlo, así que espero que sea mejor tener asistencia... Leer más

Cuando en el chat de Zendesk recibes una alarma de audio pero esta función no está presente en el agente de Zendesk.

Actualmente tenemos miles de clientes y podríamos considerar implementar o desplegar las herramientas de chat para ciertas consultas. ¿Deberíamos ofrecer esto a un número limitado de clientes primero, o qué consideras la mejor estrategia para probarlo?

Looking to get continued education about the product as our teams grow, we want to keep using it long term!

Setting rules

With respect to implementing the program within organization, it would be helpful if Sprout provided training and best practice resources for both marketing leaders and operational users (those with more limited marketing knowledge).

our Wati is set up on 4 websites, but we receive the chat at one place and it becomes difficult for us to identify from which website we receive the chats so that we can segregate the chats accordingly

I need to know how to update to the latest updates.

No encuentro la función de supresión de ruido de fondo en Skype que está disponible en Teams. ¿Alguien sabe cómo suprimir el ruido de fondo?

Supongamos que tenemos varios clientes, y si generamos un ticket para 'Cliente A', ¿entonces él podría ver el ticket que se generó para 'Cliente B'?

I need to import a load with a lot of customers to use the application of Zoho Desk. Will the tool support it?

La pregunta es fácil: Básicamente, cómo ha ayudado a su organización en diferentes aspectos.

The prices in the Indian market might be too much to adapt for a conventional or fast running startup that's the reason of that question

Desk360 offers text support for your product prepared by professional translators in 40 languages. You can add alternative Desk360 texts to your pages that you can use for customizations that you will make during integration, and if you want to use your own texts, you can enter the equivalent of... Leer más

Es nuestra máxima prioridad poder ofrecerte la plataforma de soporte al cliente más ágil para que puedas brindar a tus clientes la experiencia más estelar. Cuando se trata de servicio al cliente, el correo electrónico sigue siendo el canal escrito preferido. Pero Desk360 te permite comunicarte... Leer más

En que departamentos, horarios, tickets, automatizaciones...

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

NA

I found the audio notification forgettable... I would like it to be more dynamic, so it catches my attention. I am a kinetic person, so a combination of visual and audio cues would help me get through the process of using Support faster.

currently I send them from my email and mention our support mail in CC

Should I create a company email first to make use of Zendesk?

Realmente creo que necesitas considerar crear una aplicación de calendario para iDevices y Android. Eso lo convertiría en una solución de comunicación completa.