Customer.io Reviews & Product Details - Page 6

It’s easy to set up automated campaigns and send emails or texts based on customer behavior. The interface is straightforward, and I can personalize messages without much effort. Review collected by and hosted on G2.com.

The reporting feels limited at times, and it can take a bit of trial and error to get more advanced workflows right. Review collected by and hosted on G2.com.

What I appreciate most about Customer.io is how simple it is to send automated messages that reach the right customers exactly when we need them to. The platform streamlines the process of setting up campaigns, and its tracking features allow us to easily see what’s effective, all without any unnecessary complications. Review collected by and hosted on G2.com.

One aspect I find less appealing about Customer.io is that its reporting and analytics capabilities feel somewhat limited. Additionally, it can take a while to become completely comfortable navigating and using all of its features. Review collected by and hosted on G2.com.

I use customerio every day as it is very easy to use. We also have great contact with the customer support team. Review collected by and hosted on G2.com.

The only thing I 'dislike' about customer.io is the fact that it's not (yet) possible to compare desktop vs mobile metrics. For example: we are creating more and more responsive emails, so we want to see how many people opened, clicked, ... the mail on mobile vs desktop. Review collected by and hosted on G2.com.

Simple user experience, great onboarding, and extremely easy to use orchestration UI to manage campaigns. I also love how easy it is to layer in custom SMTP. Great customer support as well! Review collected by and hosted on G2.com.

I truly haven't ran into any issues with Customer.io. It's a really well designed and intentional product that creates so much value for our team. Review collected by and hosted on G2.com.

We love CIO's flexibility and powerful integrations. Customer.io seamlessly connects with other tools and allows easy embedding of forms directly on our website, making data collection and automation effortless. The workflows are intuitive, helping us personalize communication without heavy technical setup. Customer support is amazing. Review collected by and hosted on G2.com.

Some analytics and reporting features could also be more streamlined for quicker insights. Review collected by and hosted on G2.com.

Customer.io has completely transformed how I manage communication with our clients. From automated campaigns and transactional emails to one-off broadcasts and personalized messaging, I can now reach thousands of clients quickly and efficiently. The platform’s flexibility, powerful segmentation, and real-time triggers have made it easier than ever to deliver the right message to the right audience at the right time. It's become an essential part of my communication toolkit. Review collected by and hosted on G2.com.

The triggers can be hard to come up with without much guidance. The errors aren't as clear. Just says "variable" missing. Review collected by and hosted on G2.com.

Customer.io has been an absolute game-changer for us. Honestly, setting up our customer journeys used to be a total headache, but now it's just... simple. The workflow builder is my favorite part, no question. It's ridiculously intuitive, and yet it can still handle some seriously complex stuff we've thrown at it. What I really love is the flexibility to send messages based on what people are actually doing. That makes our communication feel super timely and not at all like spam. Their analytics are also really solid—they give us the clear insights we need to figure out what's working and what's not. And a huge bonus? Integrating it with our other tools was a breeze. Now it's pretty much the go-to spot for all things customer engagement. Review collected by and hosted on G2.com.

I've been using Customer.io, and it's mostly been great. But if I had to point out a few things? The learning curve was a lot steeper than I expected when I started. I'd really love to see them update the reporting. Honestly, building custom dashboards or getting specific data feels way more complicated than it needs to be. And while the support team is usually quick, it can take a while to get a truly detailed technical answer. Review collected by and hosted on G2.com.

Super user friendly and action oriented. It's great to set up campaigns, broadcasts, etc and see real time results on how those are driving customer engagement. It's become a great work around for strategic decision making with regards to menu development and pricing for our brands. Review collected by and hosted on G2.com.

Not a ton of complaints because once you get the hang of it, it's super easy to integrate into your workflow Review collected by and hosted on G2.com.

I love how easy to use and intuitive the platform is. The integration was also easy for our engineers to integrate our CRM to Customer.io. I would recommend to anyone in search of an automation platform - I would recommend Customer.io time over time. The number of features, make the process of crafting messaging so simple, and easy to export segments which is a win too! Review collected by and hosted on G2.com.

I wish we were able to upload our brand font to the emails. Review collected by and hosted on G2.com.

We’ve used it to build smarter, more personalised onboarding flows that guide our users through the product at just the right moments. The ability to trigger messages based on real user behaviour has helped us greatly.

The platform is intuitive, flexible, and integrates well with our existing tools. We’ve particularly enjoyed how easy it is to segment audiences and test different flows—making continuous improvement part of our workflow.

Every time we’ve reached out with a question or hit a roadblock, the support team has been quick and helpful.

All in all, we’ve absolutely loved implementing Customer.io. It’s made a noticeable difference in how we onboard, educate, and retain users. Review collected by and hosted on G2.com.

Nothing to dislike! The only hurdle we have run into is when the team released Design Studio, and we'd just built out our onboarding flow but wanted to use the new Design Studio to create our emails (as it's made them look 10x better with ease). This resulted in us rebuilding the emails, but was worth it. Review collected by and hosted on G2.com.