Customer.io Reviews & Product Details - Page 8

Customer.io stands out as a robust customer communication platform, particularly excelling in its ability to deliver highly targeted in-app web pop-ups. This feature allows for precise segmentation and personalized messaging directly within the application, significantly enhancing user engagement. Another major advantage is the remarkable ease of installation and integration with many other platforms, like Sheets, Big Query, Segment, GTM.

Getting started with Customer.io is straightforward, enabling teams to quickly deploy and leverage its communication capabilities without extensive technical overhead. Review collected by and hosted on G2.com.

Unlike many competitors that charge based on Monthly Active Users (MAU), Customer.io's pricing is determined by the total number of "objects" in your database, which includes both users and companies. This structure can lead to disproportionately high costs, especially for businesses with freemium and Trial plans, when most of these users don't use your product for more than one week.

The process of deleting old or inactive users to manage these object counts is not as simple or intuitive as it could be, adding to the administrative burden and potentially inflating costs. Review collected by and hosted on G2.com.

Value driven platform with flexible technical capabilities. Customer IO provides a robust solution for automated, rule based customer journeys through email, text, app-based, slack, and any API connection the users need. Review collected by and hosted on G2.com.

So far the only challenge has been in leveraging some of the more technical capabilities on the integration side Review collected by and hosted on G2.com.

The new campaign editor is working better. The segment management have been also improved allowing better customisation. All of this with the reverse ETL function make it one of the most powerful marketing contact management tools Review collected by and hosted on G2.com.

When campaigns flow have too many emails there is some lagging effect Review collected by and hosted on G2.com.

They're constantly adding new features, and their in-app messaging has come a long way to the point where you can do surveys and everything. Review collected by and hosted on G2.com.

Their pricing feels unfair. It's a sticky product, and they know it. Our pricing got jacked up 2-3x our last renewal and it would double again if we wanted to use organizations Review collected by and hosted on G2.com.

I love how easy Customer.io is to use and set up, making it my go-to choice for automation and efficient message iteration. The workflow campaigns and designer are incredibly useful, and the ability to see detailed people profiles enhances the onboarding experience significantly. It saves our engineering time by automating email communications based on customer actions, which I find invaluable. Review collected by and hosted on G2.com.

I sometimes face challenges with the integration between RudderStack and Customer.io, specifically with user IDs not matching properly. This occasionally results in thousands of incorrect user profiles being created, requiring adjustments. Additionally, I find the email editor in Customer.io could be more flexible, as there are limited components available, leading me to resort to using HTML templates. Review collected by and hosted on G2.com.

Can't say I have used the new features, although they haven't gone unnoticed. For my specific case, the customer.io serves me as good as last time Review collected by and hosted on G2.com.

I'd like to see more interesting options in the campaign builder. I am not sure what, but that's exactly my problem. How can I take things further with customer.io? Maybe something AI based like Optimove and FastTrack Review collected by and hosted on G2.com.

ease of setup (low code) makes it easy to pickup Review collected by and hosted on G2.com.

1. limited historical view (past 30 days of email)

2. no change tracker / log for an email template

3. no change log for a campaign

4. no audit trail for changes done by different users

5. no maker checker mechanism Review collected by and hosted on G2.com.

Simple interface, and easy segmentation that has helped improve my communication with our users. Review collected by and hosted on G2.com.

For the campaign, if there can be different goals for each workflow, not the one goal you set at the point of creating the campaign. Review collected by and hosted on G2.com.

The quick setup and ease of use remain major strengths. In our case, the integration was with Flutter, but we migrated to React Native and the documentation is very clear. The Customer.io support team is excellent: they responded quickly and accurately when we had an issue with notifications on iOS.

Recently, we started using In-App Messages and the experience has been fantastic. They are easy to implement, very versatile, and offer many possibilities to interact with our users. We also greatly appreciate that each SDK update comes with clear documentation, which makes it easy to stay up to date and adopt new features without complications. Review collected by and hosted on G2.com.

So far everything has worked fabulously. At one point we had some challenges with the integration of push notifications on iOS, but support helped us resolve them. Since then we haven't had any problems. Review collected by and hosted on G2.com.

This tool is very easy to use. I am able to create emails and messages quickly, and I appreciate how clean and straightforward the dashboard is. Review collected by and hosted on G2.com.

Certain aspects of the setup process can be challenging for newcomers. Review collected by and hosted on G2.com.