Kustomer is a pioneering AI-driven customer service CRM platform designed to enhance the management of high support volumes by optimizing experiences throughout the customer service journey. This innovative solution enables brands to efficiently resolve customer interactions across various digital channels, automating up to 40% of engagements through self-service options, intelligent routing for first contact resolution, and fostering seamless omnichannel experiences between customers and support agents.
Targeted primarily at businesses that require robust customer service capabilities, Kustomer is particularly beneficial for organizations experiencing rapid growth or those with high customer interaction demands. The platform is designed to cater to a diverse range of industries, including retail, food delivery, and e-commerce, making it an ideal choice for brands like Ring, Glovo, Glossier, and Sweetgreen. By streamlining customer service processes, Kustomer allows these brands to maintain high levels of customer satisfaction while managing operational costs effectively.
One of the standout features of Kustomer is its open CRM architecture, which serves as a single source of truth for customer data. This centralized approach not only minimizes costs but also enhances the ability to manage and contextualize data, driving smarter processes that can scale with business growth. The platform’s Kustomer IQ functionality embeds artificial intelligence throughout its capabilities, significantly reducing the need for manual intervention in repetitive tasks. This allows support teams to focus on more complex inquiries, ultimately improving the overall customer experience.
Kustomer's commitment to optimizing customer service is evident in its ability to deflect simple questions and automate responses, which helps to alleviate the burden on support teams. By providing intelligent routing and first contact resolution, the platform ensures that customers receive timely and accurate assistance, leading to increased satisfaction and loyalty. The omnichannel capabilities further enhance the user experience by allowing customers to engage with brands through their preferred communication channels, ensuring a cohesive and responsive service.
Founded in 2015 by entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has quickly established itself as a leader in the customer service CRM space. With over $174 million in venture funding from prominent investors, Kustomer continues to innovate and expand its offerings, making it a valuable asset for any organization looking to elevate its customer service operations.
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Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
Product Description
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
Overview by
Ryan Breneman