The Billy Bot AI automation is a standout feature—it’s fast, intuitive, and saves significant time during invoice entry. The ability to copy text directly from PDFs is extremely useful for accuracy and efficiency. Stampli’s support team is generally responsive and helpful, and while not perfect, they do make an effort to resolve issues effectively. Additionally, the integration with NetSuite works smoothly and provides a reliable connection between platforms, helping maintain data consistency and reducing manual work. The Stampli interface is simple and easy to work in. Review collected by and hosted on G2.com.
The system has several limitations and workflow challenges impacting efficiency. Currently, text can only be copied from page 1 of PDFs, and the Billy Bot tool often produces incorrect or inconsistent data. New merchants automatically recommend an unwanted GL account with no option to override. Recurring invoices cannot have auto-assigned approvers, and their details (such as title or start/end dates) cannot be edited without duplicating the record. Once stopped, a recurring invoice cannot simply be restarted. There is no “Pending Approval” tab, requiring manual report checks, and invoice editing after authorization involves multiple unnecessary steps before it can be reapproved. Users cannot copy an invoice or reuse the same PDF to create multiple invoices, and key fields like invoice number, date, or GL details cannot be mass-edited. If a Stampli card transaction lacks a receipt, it doesn’t appear for AP processing, and filtering AP Workview by Stampli card transactions does not function properly. Invoice PDFs also cannot be saved into the receipts library for future card charges. Additionally, card and limit management through Stampli/WEX is cumbersome—temporary limit adjustments cannot auto-reset, prior-period pending transactions affect available limits, flexible card limits cannot be edited once issued, and one-time card limits may decline legitimate transactions that include separate processing fees. Finally, Stampli card or WEX-related issues can take several days to resolve due to third-party involvement, further slowing operations. Review collected by and hosted on G2.com.
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