221 Service Improvement Jobs in Jaipur

Role Overview: As an International Customer Support Executive (Voice & Non-Voice) at our top-tier international BPO in Jaipur, you will have the opportunity to interact with customers worldwide, handle and resolve their queries efficiently, and provide exceptional service that aligns with our global brand standards. This role will expose you to diverse communication styles, professional growth prospects, and a dynamic work environment. Key Responsibilities: - Handle customer interactions through calls, chat, and email for our international clientele. - Provide accurate and courteous responses to customer inquiries. - Record interactions and update CRM systems promptly. - Meet daily quality and productivity targets. - Collaborate with the team on improvement initiatives. Qualification Required: - Education: 10+2 / Undergraduate / Graduate in any discipline. - Experience: Freshers & Experienced candidates are welcome. - Required Skills: - Proficient in verbal and written English communication. - Display a confident, professional, and customer-centric approach. - Good computer skills and typing speed. - Work Mode: Night shift with 5.5 days working week. - Relocation: Should be willing to relocate to Jaipur with company assistance. Additional Company Details: Join our reputable international BPO firm that collaborates with prominent clients from the USA, UK, Canada, and Australia. We provide a growth-oriented environment with long-term career prospects for individuals looking to excel in a global setting. Our workplace offers a safe, inclusive, and friendly atmosphere to nurture your professional journey. Apply Now: If you possess strong English communication skills, enjoy engaging with global customers, and aspire to establish a career in international customer service, seize this limited opportunity to apply for the role of International Customer Support Executive. Our recruitment team will reach out to shortlisted candidates for further interview rounds.,

As a Senior UiPath Developer at our company, you will play a crucial role in software development and RPA technologies. You should have a minimum of 5-8 years of experience in this field and possess in-depth knowledge of RPA Life Cycle, UiPath Framework, Orchestrator, Studio, Studiox, Task Capture, Workflow Analyzer, Custom Activities, etc. You will also be working on Document Understanding AI Center based projects and should have a basic understanding of entity extraction from OCR documents. Additionally, knowledge of PEGA and Microsoft Power Automate will be beneficial. Your responsibilities will include understanding data structures, following coding best practices, naming conventions, error handling, logging, and commenting. You should have demonstrated experience in all phases of the RPA life cycle, including requirements capture, definition & solution design, architecture design, build, configuration, testing, and operational transition. Familiarity with RPA best practices like PDD/SDD, Unit Test Cases, Code Quality, and Development Standards is essential. Moreover, you should have a working knowledge of industry-recognized automation toolkits such as Xceptor, Alteryx, Tableau, as well as data analytics. Your ability to use data analytic tools for decision-making will be a significant asset. A general knowledge of process improvement frameworks like Lean, Value Stream Mapping, and exposure to process management and automation tooling like Celonis and UiPath will be advantageous. Join us in our quest to leverage cutting-edge technologies and drive innovation in the RPA domain.,

Job Description: As a Business Analyst - Salesforce, your role involves gathering and analyzing data for potential business expansion, identifying specific business opportunities, and influencing stakeholders to support business projects. You will assist with project management for selected projects and coordinate with different departmental teams to produce better business outcomes. Your responsibilities also include testing business processes, recommending improvements, and converting road map features into smaller user stories. Additionally, you will be writing clear and well-structured business requirements / documents, EPICs, and user stories. Identifying automation opportunities, creating reports, dashboards, and visualizations to understand business performance are also key aspects of your role. You will analyze process issues and bottlenecks to make improvements and communicate and validate requirements with relevant stakeholders. Furthermore, you will develop and maintain reporting tools, perform data discovery, analysis, and modeling, and collaborate with the product manager on road map planning and prioritization. Key Responsibilities: - Define configuration specifications and business analysis requirements - Perform quality assurance - Define reporting and alerting requirements - Own and develop relationships with partners, working with them to optimize and enhance our integration - Help design, document, and maintain system processes - Report on common sources of technical issues or questions and make recommendations to the product team - Communicate key insights and findings to the product team - Constantly be on the lookout for ways to improve monitoring, discover issues, and deliver better value to the customer Qualifications Required: - Previous experience in Business / Systems Analysis or Quality Assurance - A degree in IT / Computer Science - Proven experience in eliciting requirements and testing - Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools - Solid experience in writing SQL queries - Solid experience building complex spreadsheets - Basic knowledge in generating process documentation - Strong written and verbal communication skills including technical writing skills - Fluent in English (Note: No additional details of the company were mentioned in the provided job description.),

As a Product Owner/Salesforce Business Analyst at FEXLE, a Xoriant Company, you will play a crucial role in gathering, analyzing, and documenting business requirements from stakeholders. Your responsibilities will include translating business needs into detailed Salesforce solutions and user stories. You will collaborate with cross-functional teams for the implementation of Salesforce Sales Cloud, Service Cloud, and ERP integrations. Additionally, you will maintain and prioritize product backlogs, support the development team throughout the project lifecycle, facilitate stakeholder communication, and ensure alignment with business goals. Conducting training sessions and providing user support post-deployment will be part of your responsibilities. You will also be expected to drive continuous improvement based on feedback and evolving business needs. Qualifications required for this role: - Proven experience as a Salesforce Business Analyst with hands-on involvement in Sales Cloud, Service Cloud, and ERP integration. - Strong understanding of CRM and ERP systems. - Excellent communication and stakeholder management skills. - Ability to work independently and as part of a team. - Strong analytical and problem-solving skills. - Experience with Agile methodologies. Joining FEXLE, a Xoriant Company, will provide you with a challenging and rewarding opportunity to work with a rapidly growing Salesforce consulting and development company. Known for its commitment to quality and customer satisfaction, FEXLE offers a great work environment for professionals seeking growth and development in the Salesforce domain.,

As a Product Owner with over 8 years of experience, your role will involve gathering, analyzing, and documenting business requirements from stakeholders. You will be responsible for translating business needs into detailed Salesforce solutions and user stories. Collaborating with cross-functional teams for the implementation of Salesforce Sales Cloud, Service Cloud, and ERP integrations will be a key part of your responsibilities. - Maintain and prioritize product backlogs. - Support the development team throughout the project lifecycle. - Ensure stakeholder communication to align with business goals. - Conduct training sessions. - Provide user support post-deployment. - Drive continuous improvement based on feedback and evolving business needs. To excel in this position, you must have: - Proven experience as a Salesforce Business Analyst with hands-on involvement in Sales Cloud, Service Cloud, and ERP integration. - Strong understanding of CRM and ERP systems. - Excellent communication and stakeholder management skills. - Ability to work both independently and as part of a team. - Strong analytical and problem-solving skills. - Experience with Agile methodologies is preferred. Omitting additional details of the company mentioned in the job description.,

Job Description: As a Client Relationship Manager, your role involves being the main point of contact for clients. You will develop and maintain strong relationships to ensure customer satisfaction and retention. Understanding client needs and ensuring they are effectively met is crucial. Handling client inquiries, complaints, or issues promptly and professionally is a key responsibility. You will coordinate with internal departments such as sales, operations, and tech to resolve client concerns. Ensuring timely delivery of products/services and tracking the progress of client requests are part of your project coordination tasks. Additionally, you will maintain records of interactions, transactions, feedback, and issues, preparing periodic reports on client status, feedback, and improvements. Identifying opportunities to offer products or services, working with sales teams to promote relevant offerings, and achieving monthly targets are also important aspects of your role. Key Responsibilities: - Act as the main point of contact for clients - Develop and maintain strong client relationships - Ensure client needs are met effectively - Handle client inquiries, complaints, or issues promptly and professionally - Coordinate with internal departments to resolve client concerns - Ensure timely delivery of products/services - Track progress of client requests and provide regular updates - Maintain records of interactions, transactions, feedback, and issues - Prepare periodic reports on client status, feedback, and improvements - Identify opportunities to offer products or services - Work with sales teams to promote relevant offerings & achieve monthly targets Qualifications Required: - Excellent communication skills (verbal & written) - Empathy and active listening abilities - Strong problem-solving and conflict resolution skills - Organizational and time-management skills - Knowledge of CRM tools or client service platforms - Basic understanding of the company's products/services *Please note that the job type is Full-time with benefits such as flexible schedule, paid time off, and a performance bonus. The work location is in person during day shifts, with proficiency in English and Hindi preferred.,

Role Overview: As a BMAG Assistant Vice President at Deutsche Bank in Jaipur, India, you will be a part of the Business Management and Analytics Group, collaborating with various COOs and Operations leads to deliver value-added reporting, analytics, and support in projects and initiatives. Your role involves aligning business operations with the bank's mission and goals, researching industry trends, identifying improvement opportunities, developing forecasting models, and engaging with internal and external stakeholders to deliver the best value. Key Responsibilities: - Communicate project updates, progress, roadblocks, challenges, and mitigation strategies to leadership/stakeholders - Manage the entire lifecycle of projects - Provide support to COOs in various projects, initiatives, and business as usual activities - Actively contribute to the COO strategy, plans, and values - Create informative reporting highlighting business trends and improvement opportunities - Define project requirements, monitor progress, and address individual performance issues - Independently engage with senior stakeholders in day-to-day deliverables Qualifications Required: - CA/MBA/B.Com with 10+ years of experience - Proficiency in JIRA management and Project Management - Strong analytical, problem-solving, and interpersonal skills - Knowledge of DB Group/COO processes and systems - Familiarity with the Financial Services industry - Ability to work independently and collaboratively Additional Company Details: Deutsche Bank promotes a culture of empowerment, responsibility, commercial thinking, initiative, and collaboration. They offer training, coaching, and continuous learning opportunities to support career progression. The company values diversity, inclusivity, and a positive work environment. For further information about Deutsche Bank and its teams, please visit their company website: [Deutsche Bank Website](https://www.db.com/company/company.html),

As a Data Scientist at our company in Jaipur, you will leverage your expertise in Python scripting, SQL, and machine learning algorithms to derive actionable insights from complex data sets. Your role will involve developing, deploying, and maintaining machine learning models that drive business decisions and improve operational efficiency. Responsibilities: - Utilize Python scripting, SQL, and machine learning algorithms to analyze large datasets. - Develop and implement machine learning models for predictive and prescriptive analytics. - Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. - Perform data cleaning, preprocessing, and transformation tasks to ensure data quality and reliability. - Evaluate and improve existing machine learning models and algorithms. - Deploy machine learning models on Azure platform and manage Azure services effectively. - Monitor model performance and make recommendations for improvements. Requirements: - Bachelor's or Master's degree in Computer Science, Data Science, Statistics, or related field. - 1+ years of experience in data science and machine learning roles. - Proficiency in Python programming, SQL, and statistical analysis. - Hands-on experience with machine learning frameworks (e.g., TensorFlow, scikit-learn) and libraries. - Strong understanding of Azure platform, including Azure ML, Azure Data Factory, and Azure SQL Database. - Experience with Azure administration and service deployment is highly preferred. - Excellent problem-solving skills and ability to work independently as well as part of a team. - Strong communication skills to effectively collaborate with stakeholders and present findings.,

As a Flutter Developer, you will be responsible for the User Interface development of various flutter-based mobile applications for clients and partners. You will work in a global, highly innovative, and agile environment comprising talented youngsters and senior professionals. Key Responsibilities: - Design and develop high-volume, low-latency applications for mission-critical systems, ensuring high-availability and performance. - Contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores, and support. - Diagnose performance issues, fix bugs (including crashes and ANRs) to enhance the functionality of the application. - Handle UI development tasks efficiently. - Perform API & Backend Integration effectively. - Write well-designed, testable, and efficient code. - Ensure that designs are in compliance with the specified requirements. - Prepare and produce releases of software components. - Support continuous improvement by exploring alternatives and technologies, presenting them for architectural review. - Collaborate with team members (product managers, developers, designers) to brainstorm about new features and functionalities. Qualifications Required: - Experience: 1 - 3 years - Proficiency in Flutter development - Strong knowledge of UI development - Experience in API & Backend Integration - Ability to write efficient and testable code - Good understanding of software development lifecycle - Strong problem-solving skills - Excellent communication and teamwork abilities - Bachelor's degree in Computer Science or related field preferred Please note that the company's additional details were not provided in the job description. As a Flutter Developer, you will be responsible for the User Interface development of various flutter-based mobile applications for clients and partners. You will work in a global, highly innovative, and agile environment comprising talented youngsters and senior professionals. Key Responsibilities: - Design and develop high-volume, low-latency applications for mission-critical systems, ensuring high-availability and performance. - Contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores, and support. - Diagnose performance issues, fix bugs (including crashes and ANRs) to enhance the functionality of the application. - Handle UI development tasks efficiently. - Perform API & Backend Integration effectively. - Write well-designed, testable, and efficient code. - Ensure that designs are in compliance with the specified requirements. - Prepare and produce releases of software components. - Support continuous improvement by exploring alternatives and technologies, presenting them for architectural review. - Collaborate with team members (product managers, developers, designers) to brainstorm about new features and functionalities. Qualifications Required: - Experience: 1 - 3 years - Proficiency in Flutter development - Strong knowledge of UI development - Experience in API & Backend Integration - Ability to write efficient and testable code - Good understanding of software development lifecycle - Strong problem-solving skills - Excellent communication and teamwork abilities - Bachelor's degree in Computer Science or related field preferred Please note that the company's additional details were not provided in the job description.

As a Scrum Master at our organization, you will play a crucial role in implementing Agile methodologies, particularly Scrum and Kanban, to ensure project success. Your responsibilities will include the following key aspects: - **Agile Expertise:** - Demonstrate a profound understanding of Agile methodologies, with a focus on Scrum and Kanban. - Implement Scrum and Kanban frameworks effectively based on project requirements. - **Scrum Facilitation:** - Conduct Scrum ceremonies diligently to uphold Agile principles. - Maintain project transparency and ensure visibility of Scrum artifacts to stakeholders. - **Servant Leadership:** - Act as a servant leader by removing impediments and supporting the team. - Mentor team members on Agile practices and principles to foster growth. - **Project Kickoff and Management:** - Initiate projects independently, ensuring all preparations are in place. - Develop and manage project plans to track progress and alignment with goals. - **Jira Proficiency:** - Utilize Jira for project tracking and management, customizing workflows for efficiency. - **Stakeholder Communication:** - Bridge communication between technical teams and stakeholders for clarity. - Deliver project demos and updates to stakeholders regularly. - **Delivery Management:** - Ensure timely and within-budget project deliveries, utilizing resources effectively. - Implement risk management strategies to minimize project risks. - **Conflict Management:** - Address and resolve conflicts within the team to maintain a harmonious environment. - **Continuous Improvement:** - Promote a culture of continuous improvement, conducting retrospectives for actionable feedback. - **Documentation:** - Maintain comprehensive project documentation accessible to all team members and stakeholders. - **Team Empowerment:** - Empower the team for self-organization and decision-making to foster collaboration. - **Training and Development:** - Conduct Agile practice training sessions and support team members" professional development. - **Metrics and Reporting:** - Track and report key performance indicators related to project progress and team performance. **Qualifications:** - Proven experience in Agile methodologies and frameworks. - Excellent facilitation and communication skills. - Strong problem-solving abilities and proactive attitude. - Proficiency in Jira and other project management tools. - Certification in Scrum (e.g., Certified ScrumMaster, Professional Scrum Master) is a plus. In addition to the qualifications, the desired attributes for this role include a servant leader mindset, ability to manage multiple projects simultaneously, strong organizational and time-management skills, experience in conflict resolution and team motivation, and adaptability in a dynamic work environment.,

We wish to expand our team and are looking for a qualified data analyst. As part of this position, you will perform various analytical duties, such as data processing, exploratory analysis, data quality assurance, and creating reports and visualizations. You will engage with team members, stakeholders, and clients to comprehend data requirements and provide insights that support decision-making processes. ResponsibilitiesCreate data reporting workflows, knowledge articles, and self-service guidance to support the Professional Services team.Gather and document business requirements for data improvement and automationCollaborate with cross-functional teams to model workflows, improve data quality, and define end-to-end use cases.Review data output and trends to ensure desired results and adherence to serviceConduct maturity assessments of data activities to identify areas for improvement and addressIdentify and mitigate data-related issues andFacilitate workshops and lead stakeholder groups to achieve focused.Communicate inconsistencies and problems to management and participate in problem resolution. Other DetailsSalary-41,000/- to 75,000/-Required Experience-0 To 4 YearsMinimum Age-18 RequirementsQualification Required-BCA,MCA,BBA.MBA,PHD,PGDM,All GraduateBachelor's degree in Statistics, Mathematics, Computer Science, Economics, or related field.Master's degree preferred.Work Department-Data AnalystWork Industry-IT,Automation,Banking,Finance,Education,Telecom,Skills- Knowledge of machine learning and data mining techniques is desirable.for more clarification contact to this number-9311873848  Also Share Your CV - 5623kys@gmail.com RegardsHR Placement Team

As a Vice President, Engineering at Asymbl, you will play a crucial role in leading the engineering organization primarily based in India. Your responsibilities will include shaping the technical direction, ensuring engineering excellence, and delivering secure, scalable, and high-quality software solutions. Your deep expertise in Salesforce, technical leadership skills, and experience in leading distributed engineering teams will be essential in overseeing architecture, development, QA, and DevOps functions. Key Responsibilities: - Lead and scale Asymbl's engineering organization in India, establishing systems, processes, and technical capabilities to support company objectives. - Provide strategic and technical leadership across the engineering function, aligning engineering priorities with product and business goals. - Collaborate closely with Product management to prioritize effectively, plan roadmaps cohesively, and align product strategy with technical execution. - Work closely with the Services organization to ensure technical alignment, scalability of solutions, delivery quality, and consistent customer outcomes. - Manage the entire software development lifecycle, from architecture and design to deployment, optimization, and ongoing maintenance. - Drive engineering best practices through quality frameworks, coding standards, peer review processes, DevOps maturity, and modern development methodologies. - Serve as the technical escalation point for complex engineering challenges, architectural decisions, and platform evolution. - Build, mentor, and develop a high-performing engineering team encompassing development, QA, architecture, and DevOps roles. - Monitor and optimize engineering performance, productivity, delivery velocity, and resource allocation using data-driven insights. - Stay updated on emerging technologies, engineering trends, and Salesforce platform advancements, integrating relevant innovations into the long-term engineering strategy. - Cultivate a culture of engineering excellence, accountability, focus, and continuous improvement throughout the organization. Qualifications Required: - 15+ years of software engineering experience, with at least 10 years in engineering leadership roles. - Minimum of 5 years of direct experience in the Salesforce ecosystem with expertise in Salesforce cloud products and platform capabilities. - Salesforce Certified System Architect or Application Architect certification is strongly preferred. - Proven track record of leading engineering teams in fast-paced, high-growth technology environments. - Strong technical proficiency in Apex, API development, Lightning Web Components, Lightning Data Service, and modern software development frameworks. - Deep understanding of Agile methodologies, including Scrum, Kanban, CI/CD, DevOps practices, and continuous delivery pipelines. - Solid knowledge of software architecture, system design, integration patterns, and enterprise-grade engineering practices. - Demonstrated ability to navigate technical complexity, resolve escalations, and make well-balanced tradeoff decisions. - Outstanding leadership presence with the capacity to inspire, motivate, and develop technical talent at all levels. - Excellent collaboration and communication skills, with experience collaborating across global, cross-functional teams. - Strong problem-solving and decision-making skills, with a consistent history of delivering high-quality, scalable software solutions. *Additional details about the company were not included in the provided job description.,

As a member of our team, your role involves collaborating with the business intelligence and development team to build schedules around project development, testing, and release. You will be expected to follow existing architecture and provide suggestions for improvements. Working with the latest technologies and tools to solve customer problems is a key part of your responsibilities. Your ability to work both independently and in a team environment will be crucial. We value individuals with a "never-stop-learning" attitude and a strong desire to develop and grow. Key Responsibilities: - Collaborate with business intelligence and development team for project schedules - Follow existing architecture and suggest improvements - Utilize latest technologies to solve customer problems - Work independently and in a team environment Qualifications Required: - Btech(CS, IT, EC), BCA, MCA or equivalent experience - Good understanding of Client-Server Architecture and Web Development - Familiarity with PHP, MVC Frameworks, API Integration(RESTful services), Javascript - Knowledge of one or more RDBMS databases: MySQL, Oracle, MS SQL Server, Postgres - Familiarity with Responsive Design, HTML5, CSS3 Additional Company Details: - Great learning environment - Flexible working hours - Informal dress code - 5 days work week - Free snacks and beverages - Movie outings,

As a Delivery Operations Associate Manager at Accenture, you will be responsible for managing process documentation, ensuring compliance with internal control requirements, and overseeing the daily operational performance of the PTP process. Your qualifications should include a Bachelor's degree in finance, at least 10+ years of experience in Finance & Accounting (PTP) process, and a minimum of 5+ years of team management experience. You should have an analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions. Additionally, knowledge of legal and regulatory requirements related to collections and experience working with SAP/Oracle ERPs is required. Key Responsibilities: - Manage process documentation to ensure accuracy and track changes effectively - Ensure compliance with internal control requirements - Supervise the daily operation of the PTP process - Set team performance expectations, implement continuous improvement initiatives, and strengthen controls to achieve business goals - Support the team to function in a hybrid physical-virtual and multi-cultural environment - Forecast and maintain a staffing plan, manage operational risk, and provide managerial oversight within your functional area - Act as an escalation route for service-related issues and facilitate issue resolution - Work closely with the Global Collections Manager to identify and close gaps with client agreement Qualifications Required: - Bachelor's degree in finance - Minimum of 10+ years experience in Finance & Accounting (PTP) process - Minimum of 5+ years of team management experience - Analytical mindset and ability to make data-driven decisions - Knowledge of legal and regulatory requirements related to collections - Strong interpersonal skills and ability to build positive relationships with clients and colleagues - Experience working with SAP/Oracle ERPs Please note that this role may require you to work in rotational shifts to ensure seamless delivery of services and excellent customer service.,

As a Diploma Or Graduate engineer in MECH/ELECT/INST with 15-20 years of experience in management of multiple O&M jobs in municipal or private sector, your role will involve the following key responsibilities: - Experience in operation and maintenance of Water and waster water treatment plants, transmission lines, and distribution network is mandatory. - Familiarity with basic treatment process of water and waste water. - Knowledge of automation related to water treatment and pump houses. - Understanding of computerized asset management system. - Awareness of best practices of managing Civil/mechanical/electrical/instrumentation assets. - Ability to build a strong and high-performance team. - Familiarity with statutory norms, IS standards, CPHEEO requirements related to operation and maintenance of water treatment and distribution. - Good negotiation and vendor management skills. - Strong orientation towards continual improvement, cost optimization, and profitability improvement. - Acumen towards excellent customer service. - Proficiency in various stakeholder management. - Effective communication and presentation skills. - Experience in end-to-end management of municipal jobs including mobilization, operation, meeting contractual SLAs, billing, collection, etc. - Strong contract management skills including leveraging subtle provisions in the contract and risk mitigation strategy. - Familiarity with basic Income statement, CF and balance sheet. - Understanding of GWC, NWC, ROCE, ROE, ROTE, etc. The company may provide additional details about its culture, values, or any other relevant information.,

Role Overview: As a Service Engineer, you will be responsible for visiting customer sites to perform installation, commissioning, preventive maintenance, and breakdown maintenance of HVAC & Precision Air Conditioners (PACs) and Chillers. Your strong technical background in HVAC systems, excellent problem-solving skills, and effective communication with customers will be crucial in resolving issues and ensuring customer satisfaction. Key Responsibilities: - Visit customer sites to install, commission, and maintain Precision Air Conditioners (PACs) or Chillers - Perform preventive maintenance tasks according to scheduled maintenance plans - Respond promptly to breakdown calls and efficiently troubleshoot technical issues - Work closely with customers to understand their requirements and provide effective solutions - Diagnose and resolve problems encountered during PAC and Chiller operation - Maintain accurate records of service activities using appropriate documentation systems - Provide technical support and guidance to customers on HVAC system operation and maintenance procedures - Collaborate with internal teams to address customer inquiries and resolve issues - Proactively identify opportunities for service delivery improvement - Demonstrate professionalism and commitment to delivering high-quality service - Uphold safety standards and protocols while performing onsite activities Qualifications: - Bachelor's or Diploma or BTech in Mechanical Engineering, HVAC Engineering, or a related field (Note: The additional details about the company were not provided in the Job Description.),

As the Vice President of Sales, your role is crucial in driving revenue growth and positioning our ERP platform as a market leader. Your responsibilities will include: - Developing and executing the company's sales strategy for SaaS/ERP products globally - Driving new business acquisition and expanding revenue from existing enterprise customers - Defining revenue targets, sales forecasting, and pipeline management - Establishing a sales culture focused on accountability, performance, and customer success You will also be responsible for: - Recruiting, mentoring, and leading a high-performing sales organization - Setting clear KPIs and implementing best practices in sales methodologies - Building scalable processes for onboarding, training, and continuous improvement of the sales team Additionally, you will work on: - Aligning sales efforts with overall GTM strategy by collaborating with marketing, product, and customer success teams - Developing channel/partner ecosystems to accelerate ERP SaaS adoption - Representing the company at industry events, conferences, and executive meetings with key accounts Your qualifications should include: - 10+ years of enterprise sales experience, with at least 4+ years in SaaS/ERP leadership roles - Proven track record of achieving and exceeding annual revenue targets - Deep understanding of ERP platforms and the SaaS sales cycle - Strong network of C-level relationships in BFSI, Manufacturing, Retail, or Services verticals - Experience scaling sales teams in high-growth SaaS environments - Strong business acumen, negotiation skills, and executive presence This is a full-time, permanent position requiring in-person work.,

At Asymbl, you will be part of a team that is dedicated to building the future of work. You will play a crucial role in orchestrating the collaboration between people and digital workers to help organizations scale faster, work smarter, and achieve new levels of impact. As the company grows rapidly, you will be immersed in a culture of relentless curiosity and belief, driven by trust, integrity, and a strong customer focus. **Role Overview:** As the Vice President, Engineering at Asymbl, you will lead the engineering organization primarily based in India. Your main responsibilities will include shaping the technical direction, enhancing engineering excellence, and ensuring the delivery of secure, scalable, and high-quality software solutions. You will work closely with services, product, and design leaders to translate strategy into execution and consistently deliver business value. **Key Responsibilities:** - Lead and scale Asymbl's engineering organization in India, establishing systems, processes, and technical capabilities to support company objectives. - Provide strategic and technical leadership across the engineering function, ensuring alignment with product and business goals. - Collaborate with Product management to prioritize effectively, plan roadmaps cohesively, and align product strategy with technical execution. - Partner with the Services organization to ensure technical alignment, scalable solutions, delivery quality, and consistent customer outcomes. - Oversee the entire software development lifecycle, including architecture, design, development, QA, deployment, and optimization. - Drive engineering best practices through quality frameworks, coding standards, peer review processes, DevOps maturity, and modern methodologies. - Serve as the technical escalation point for complex engineering challenges, architectural decisions, and platform evolution. - Build, mentor, and develop a high-performing engineering team across various disciplines. - Monitor and optimize engineering performance, productivity, delivery velocity, and resource allocation using data-driven insights. - Keep abreast of emerging technologies, engineering trends, and Salesforce platform advancements to incorporate relevant innovations into the engineering strategy. - Cultivate a culture of engineering excellence, accountability, focus, and continuous improvement throughout the organization. - Establish and maintain effective communication and collaboration practices across global teams and stakeholders. **Qualifications:** - 15+ years of software engineering experience, with a minimum of 10 years in engineering leadership roles. - At least 5 years of direct experience in the Salesforce ecosystem, with expertise in Salesforce cloud products and platform capabilities. - Salesforce Certified System Architect or Application Architect certification is highly preferred. - Proven track record of leading engineering teams in fast-paced, high-growth technology environments. - Strong technical skills in Apex, API development, Lightning Web Components, Lightning Data Service, and modern software development frameworks. - Deep understanding of Agile methodologies, CI/CD, DevOps practices, and continuous delivery pipelines. - Proficiency in software architecture, system design, integration patterns, and enterprise-grade engineering practices. - Ability to navigate technical complexity, resolve escalations, and make informed decisions. - Outstanding leadership qualities to inspire, motivate, and develop technical talent across all levels. - Excellent collaboration and communication skills with experience in global, cross-functional team environments. - Strong problem-solving and decision-making abilities with a consistent track record of delivering high-quality, scalable software solutions.,

As the Managed Services CoE Leader, you will be responsible for owning and driving the delivery and growth of proactive, high-quality Salesforce managed services from India. Your role will involve ensuring seamless operations, preventive maintenance, and continuous improvement of the Salesforce platform for a global client base. You will need to balance operational excellence with innovation to enhance service performance and client satisfaction. Key Responsibilities: - Team Leadership: Lead and develop a cross-functional team comprising Salesforce Administrators, Developers, and QA specialists to deliver managed services with high quality and efficiency. - Service Management: Oversee service level agreements (SLAs), monitor service performance, and ensure high client satisfaction through proactive issue resolution and communication. - Operational Excellence: Implement automation, predictive monitoring, and best practices to drive operational efficiency, reduce downtime, and improve service reliability. - Tool & Dashboard Development: Build and maintain reusable tools, dashboards, and reporting mechanisms to provide transparency and continuous insight into service health and performance. - Portfolio Growth: Identify opportunities to expand the managed services portfolio through innovative solutions, process improvements, and value-added initiatives. - Customer Engagement: Foster a customer-first culture that emphasizes strong client retention, proactive stakeholder management, and continuous engagement. Qualifications: - 8 to 12 years of experience in Salesforce managed services, application support leadership, or related service delivery roles. - Deep knowledge of Salesforce platform maintenance, security protocols, enhancement practices, and incident management. - Proven ability to manage global clients and support 24x7 operations in a complex environment. - Experience with SLA management, IT service management frameworks, and customer satisfaction metrics. Preferred Skills: - ITIL certification or other recognized service management qualifications. - Strong understanding of Salesforce release management and change control processes. - Experience with monitoring and automation tools relevant to managed services. - Excellent communication, stakeholder management, and problem-solving capabilities. - Ability to lead cultural transformation focused on customer satisfaction and continuous improvement. If you are a great fit for this role, you will have the opportunity to: - Make a significant impact by shaping a rapidly growing venture studio with Cloud-driven digital transformation. - Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. - Access professional development opportunities and mentorship from experienced peers. - Enjoy competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.,

As a highly experienced and motivated Team Leader, you will be responsible for managing our multi-channel Customer Support team. Your dynamic leadership will drive the day-to-day operations, performance, and development of a team handling inbound/outbound calls, email correspondence, and various support functions. **Key Responsibilities:** - Lead, mentor, and motivate a team of Customer Support Representatives (CSRs) across voice and non-voice channels (call, email). - Conduct regular one-on-one performance reviews, provide constructive feedback, and develop individual growth plans. - Monitor team and individual KPIs (e.g., AHT, CSAT, FCR, quality scores) to ensure service levels are met or exceeded. - Handle escalated customer issues and complex inquiries, providing resolution and coaching the team on best practices. - Manage the roster and shift scheduling to ensure optimal staffing coverage for all operational hours across all channels. - Oversee data management and reporting related to customer interactions, team performance, and operational efficiency. - Ensure strict adherence to company policies, industry regulations, and quality standards. - Conduct regular auditing of customer interactions (calls and emails) to maintain high-quality service standards. - Design and implement regular training and refresher courses for the existing team on product updates, process changes, and soft skills. - Act as the primary point of contact and communication hub between the frontline team and upper management. - Contribute to the continuous improvement of customer service processes, tools, and documentation. - Manage administrative tasks related to team management, such as roster leave approvals, and disciplinary actions. **Qualifications & Requirements:** - Experience: A minimum of 3 years of proven experience as a Team Leader or Supervisor directly managing a Customer Support/Service team. - Industry Knowledge (Preferred): Demonstrated knowledge and understanding of the Cryptocurrency, Blockchain technology, Stock Trading, and/or Investment/Financial Services industries is strongly preferred. - Skill Set: - Exceptional leadership, coaching, and people management skills. - Excellent verbal and written communication skills (English is mandatory). - Proficiency in managing multi-channel support operations (Voice, Email). - Strong analytical skills with the ability to interpret data and create performance reports. - Expertise in roster management and workforce planning/scheduling. - Familiarity with CRM software (e.g., Salesforce, Zendesk) and quality monitoring tools. - Education: Bachelor's degree in Business, Communications, Finance, or a related field is desirable. In addition to a competitive salary and performance-based incentives, you will have the opportunity to work in a fast-paced, high-growth industry (Crypto/Stocks) while enjoying comprehensive health and wellness benefits in a collaborative and supportive work environment. (Note: Omitted additional details of the company as there were none provided in the Job Description),