Formal Complaint Regarding Order 67831474 – Proshop.se Unacceptable Customer Service Experience
Hi Mgmt Team Proshop.se
I am writing to raise a formal complaint regarding my order, Ordernummer: 67831474 made on 7th June 2026, at Proshop.se which I have now cancelled due to an extremely disappointing and unacceptable customer-service experience.
I had spent almost a week researching products and decided to place the order with Proshop instead of buying from multiple websites, expecting a smooth and professional purchasing experience. Unfortunately, the experience turned into a complete waste of time and caused unnecessary stress and inconvenience.
The main issue was related to payment. I paid the full amount through Klarna using my debit card, and the amount was reserved on my card. However, I was then told that because I was a first-time customer and the order was considered large, Proshop could not process it in the normal way and that I had to pay again through Swift/Bankgiro.
I repeatedly explained that the amount was already reserved from my debit card through Klarna, and that I could not simply make another large payment until the first reserved amount was released. Instead of understanding the situation or offering a clear and practical solution, the representative kept repeating that if I paid again, the first payment would be deleted or handled automatically. This was not a reasonable or reassuring explanation from the customer’s point of view.
What made the experience worse was the tone and attitude of the customer-service representative. During my first call today, even though the day had just started at 9am, I was told in a dismissive manner that Proshop had many customers/calls to deal with and that I should “just listen” to what she was saying. This was rude, unprofessional, and completely inappropriate.
I called again later, hoping the matter would be handled more respectfully, but unfortunately the behaviour and attitude remained the same. Instead of receiving patience, understanding, or proper support, I again felt dismissed as a customer.
I was also told that she and his colleague (Proshop representatives could not find me in Sweden online, no identity), I told that I can be easily found on ratsit.se or any pubic profile), which felt strange, unnecessary, and uncomfortable. As a genuine customer who had already paid through Klarna, this way of speaking created unnecessary doubt and made the experience even more unpleasant.
When I expressed my dissatisfaction, the response was again dismissive. I was told that I could write a review on Proshop/Trustpilot and that it “does not matter.” This attitude is deeply disappointing. A customer complaint should never be treated as irrelevant.
Because of this entire experience, I cancelled my order. I do not feel that I was treated with basic courtesy, patience, or professionalism. The situation was handled poorly from start to finish.
I request the following:
Internal review of how this case was handled. So, in future a customer should not feel so demotivated, that he start questioning his own idenity and decisions.
This was not merely a small inconvenience. I lost a week of research and ordering time, and instead of receiving help, I was met with a dismissive and careless attitude. Time is valuable.
I hope Proshop management takes this matter seriously.
Best regards,
Sumit