Bitrix24 Reviews & Product Details

Bitrix24 Product Details

Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place.

Product Website

Seller

Bitrix24

Discussions

Bitrix24 Community

Languages Supported

German, English, French, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. Bitrix24 replaces a multitude of apps and services with a single, flat-fee solution (no per-user charge).

Overview by

Vlad Kovalskiy (Digital Marketing at Bitrix24)

Pricing

Pricing provided by Bitrix24.

Basic

$49.00

5 Users Per Month

View More Pricing Information

Bitrix24 Media

Whether you're communicating with your customers, launching marketing campaigns, or acquiring new leads, it's always nice to have a choice of how you do that – and Bitrix24 omnichannel CRM software gives you that choice.

Set tasks, manage deadlines, collect reports, track KPIs, and run projects from wherever you are.

Use our chat to quickly exchange messages and files. Make video calls to have a group discussion, daily planning meeting, or presentation.

Get the most out of every video call and increase the productivity of your online meetings with CoPilot Follow-Up.

Bitrix24 CoPilot transcribes your video calls and analyzes them, providing you with a call summary and a list of recommendations for further improvement.

Bitrix24 Demo - Bitrix24_Communications.png

Make the most of your resources with Booking – an ideal tool for beauty salons, clinics, rental services, or any other business that relies on appointments. Integrated with our CRM, this tool allows you not only to keep your calendar full, but also retain clients.

Official Downloads

(1)

edit

Bitrix24 Presentation

G2 reviews are authentic and verified.

Here's how.

AB

Aritro B.

Product Specialist

Mid-Market (51-1000 emp.)

10/7/2025

"One platform. Endless possibilities."

5/5

What do you like best about Bitrix24?

Bitrix24 is a very comprehensive all in one tool which brings together a lot of things under one roof like CRM, communication with the team, automation and even a contact center. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Sometimes the user interface looks cluttered as Bitrix24 is offering so many thing under one platform. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 is offering free plan and that free plan itself is so helpful for small team as it offers useful functions like CRM basic, tasks and projects. Automating the repetitive tasks and recurring workflows is something which is already built in. This helps a lot in terms of reducing the manual intervention. Real-time chat, group messaging and even video conferencing helps to collaborate within a short notice. Additionally, this is scalable as it has variety of plans tailor made for variety of teams. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Hi Aritro! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback.

ML

Miguel L.

Communication Manager

Mid-Market (51-1000 emp.)

10/28/2025

"All-in-One Solution: Effortless Automation and Collaboration with Bitrix24"

4.5/5

What do you like best about Bitrix24?

I like that Bitrix24 is a multipurpose tool yet easy to easy.

It makes handling sales and marketing easy and also comes equipped with great CRM features.

I like how it streamlines our business processes thanks to smooth automation, communication and collaboration features.

With Bitrix24 is is always easy to better customer experience.

With its AI featires, it is easy to automate marketing campaigns as well as adding on efficiency. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Bitrix24 has been smooth and no serious issues to mention. Works as expected. Review collected by and hosted on G2.com.

SC

Sourabh C.

Senior Software Developer

Small-Business (50 or fewer emp.)

10/27/2025

Guest users or non-business users of the software, not included in G2 scores.

"Bitrix24 Review"

5/5

What do you like best about Bitrix24?

I am using Bitrix24 from long time and i like the project management and team collaborations tool with the help of it my team can collaborate and use built in chat, video call facility. we can also build website and landing pages and many more. its ease to implement and have best customer support. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

It provide us the affordable pricing and documentation management tools, we can also use it for the team meeting and attendance tracking. Nothing to dislike about it. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Thank you so much for taking the time to share your detailed feedback on Bitrix24, Sourabh. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company.

GE

Verified User in Executive Office

Small-Business (50 or fewer emp.)

10/8/2025

"Evaluation of the Management and Communication Platform for Modern Teams"

3.5/5

What do you like best about Bitrix24?

Offers advanced CRM features even in the free plan. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Resources such as advanced automations, detailed reports, and technical support are restricted. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

It helps keep the team aligned, organize projects clearly, and efficiently track clients. I like the ability to create automated workflows and the integration between modules, which greatly facilitates daily tasks. Although it is a powerful platform, I recognize that the interface can be a bit confusing at first, and some translations still leave something to be desired. But over time, I discovered the right features for my work style. Today, Bitrix helps me solve problems like lack of organization, excess of disconnected tools, and difficulty in tracking processes — all with more control and productivity. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

RG

Rakshitha G.

Business Consultant

Mid-Market (51-1000 emp.)

10/6/2025

"Bitrix 24 Tools"

5/5

What do you like best about Bitrix24?

Bitrix 24 combines a bunch of tools like CRM, Task and Project Management, Document sharing and Time tracking etc Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

sometimes we feel hard to find what we need and sometimes tools are hidden inside other tools, making it time-consuming to discover or use them properly. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24, Rakshitha.

OB

Oyunzaya B.

manager

Mid-Market (51-1000 emp.)

10/27/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"CRM Features Exceed Expectations"

5/5

What do you like best about Bitrix24?

CRM, Task & Projects, Website online store, automation, workflow Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

At the moment, there is nothing I dislike. However, the following improvements are needed: displaying reports in the time tracking module, allowing time registration with location remotely, and fixing the issue where images sent via FB chat are delivered as links. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Hi Oyunzaya! Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs.

RC

Rafeal C.

Customer service manager

Small-Business (50 or fewer emp.)

10/20/2025

"The robust powerful platform for sales management"

5/5

What do you like best about Bitrix24?

It mobile accessibility that allow user to access with mobile app and communicate with members on the go Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The performance issues that is experienced which includes slow loading Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Rafeal!

GB

Grigor B.

English Second Language Teacher

Small-Business (50 or fewer emp.)

6/10/2025

"Good functions, poor UI/UX"

2.5/5

What do you like best about Bitrix24?

Only one platform for any business. It has a lot of different components that any company might use, all in one platform. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

The UI/UX is poor. The windows and layouts and the overall design is quite old and needs polishing and more freedom of UU changes by the user. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 helps me have an Omni channel contact center that is easy to integrate to our website, social media channels. The best part is that Bitrix24 has a client app for windows, mac, ios and android which means that we don't have to open a web page to be online to receive customer messages. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Hi Grigor! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

MM

Marinos M.

Communications, Marketing and Advertising Consultant

Marketing and Advertising

Mid-Market (51-1000 emp.)

4/15/2024

"Useful but with many glitches and limitations"

3/5

What do you like best about Bitrix24?

Playful User Environment, good with reminders and with tracking the progress of the Lead Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

Very restrictive to the normal user. Only the super admin has the ability to chnage some settings. Support is only available for the Super Admin and it's outsourced to third-party companies.

In our case the Managing Director is the Super Admin, so we as Users don't have any access to customize our workflow. So it's not convenient to bother the MD to ask for changing the settings. Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

It helps me keep track of my Leads and set reminders for follow ups etc. It also syncs with your emails so email communication is tracked in the Customer's feed. But there's a lot of glitches that the emails from one client go to the account of a different client. It's very strange why that happens. Review collected by and hosted on G2.com.

Response from Oleg Samarin of Bitrix24

edit

Thank you for sharing your experience with Bitrix24, Marinos! We understand the importance of user customization and will take your feedback into consideration for future updates to our platform.