2,082 Lead Manager Jobs in Ghaziabad

As a Lead-CC Innovation & Process Re-engineering, your role involves evaluating and optimizing existing contact center processes to enhance efficiency and effectiveness. You will identify bottlenecks and implement improvements to streamline workflows. Additionally, you will introduce cutting-edge technologies to improve contact center operations and collaborate with IT teams to integrate innovative tools and automation for enhanced customer interactions. Your key responsibilities will include: - Conducting performance analysis of contact center metrics and recommending improvements based on data-driven insights - Mapping and analyzing customer journeys within the contact center to identify areas for enhancement - Developing and delivering training programs to ensure contact center staff are proficient in using new technologies and updated processes To excel in this role, you should possess: - Strong communication and negotiation skills - Analytical and problem-solving abilities - Proficiency in digital tools - Deep understanding of customer experience design - Excellent people and team management skills - Innovative, creative, and capable of driving change - Strong stakeholder management skills Your qualifications should include a Bachelor's degree in Business Administration, Marketing, Communication, or a related field. A Master's degree is preferred. You should have a minimum of 9+ years of experience, with 12+ years desired in the aviation or hospitality industry. As a Lead-CC Innovation & Process Re-engineering, your role involves evaluating and optimizing existing contact center processes to enhance efficiency and effectiveness. You will identify bottlenecks and implement improvements to streamline workflows. Additionally, you will introduce cutting-edge technologies to improve contact center operations and collaborate with IT teams to integrate innovative tools and automation for enhanced customer interactions. Your key responsibilities will include: - Conducting performance analysis of contact center metrics and recommending improvements based on data-driven insights - Mapping and analyzing customer journeys within the contact center to identify areas for enhancement - Developing and delivering training programs to ensure contact center staff are proficient in using new technologies and updated processes To excel in this role, you should possess: - Strong communication and negotiation skills - Analytical and problem-solving abilities - Proficiency in digital tools - Deep understanding of customer experience design - Excellent people and team management skills - Innovative, creative, and capable of driving change - Strong stakeholder management skills Your qualifications should include a Bachelor's degree in Business Administration, Marketing, Communication, or a related field. A Master's degree is preferred. You should have a minimum of 9+ years of experience, with 12+ years desired in the aviation or hospitality industry.

As a Fraud & Risk Operations Associate / Sr. Associate, your role involves reviewing and handling alerts triggered based on predefined parameters from the Fraud and Risk perspective. You will be responsible for documenting details, analysis outcomes, and information accurately in the company's system. Your analytical skills will be crucial in identifying patterns and trends, providing feedback and insights to internal teams, and coordinating with merchants to review and conclude alerts logically. Key Responsibilities: - Analyze data to identify insights in merchant transaction behavior or potential risk trends - Coordinate with merchants through calls and emails for logical alert reviews - Review and challenge control, identification, and prevention of potentially fraudulent activity - Work on alerts, automated workflow, and management reporting to support monitoring and fraud detection processes - Conduct analysis of transaction data across merchant sites to provide insight into trends and customer behavior - Manage risk cases covering investigation and follow-up within defined time frames - Refine and improve key risk indicators used in the platform through analysis and acceptance testing - Identify opportunities for improving data quality and reducing false positives reported by quality teams - Conduct open-source searches to find relevant information for investigations - Capture information and documents from internal systems/teams following established norms of banks KYC policy - Conduct CDD/EDD of merchants, including periodic reviews of the line of business and other available information - Ability to conduct detailed investigations in adverse/Negative transaction surveillance/Monitoring - Flexibility to work on rotational shifts Qualifications Required: - Graduation in any discipline - Minimum 1 to 3 years of prior experience - Good verbal and writing skills - Proactive, self-driven, and analytical - Understanding of Technology and User Experience - Good knowledge of SQL and MS Office In this role, you will be part of a collaborative output-driven program that promotes cohesiveness across businesses through technology. You can expect to receive solid 360 feedback from your peer teams on your support of their goals and earn respect from your peers and manager. The company believes in creating wealth for the right fit candidates and offers unique opportunities to be part of India's largest digital lending story.,