What do you like best about Okta?
For a Business or IT Perspective
“What I like best about Okta is its reliability and ease of integration. It provides a secure, centralized way to manage user access across multiple applications, which saves time and reduces risk. The single sign-on and lifecycle management features make onboarding and offboarding employees seamless.”
Why this works:
It shows awareness of business value (security, productivity, efficiency).
👨💻 For a Technical or Admin Perspective
“The best part of Okta is how developer-friendly it is — the APIs, documentation, and prebuilt integrations make identity management straightforward. Its multi-factor authentication options and adaptive security policies give us a lot of flexibility to balance user experience and security.”
Why this works:
It highlights appreciation for the technical robustness of the platform.
👥 For a User/Employee Experience Perspective
“I really like how simple Okta makes it to access all my tools. Having single sign-on means I don’t have to remember dozens of passwords — I just log in once and everything I need is available securely.”
Why this works:
It emphasizes usability and convenience from an end-user point of view.
💡 For a Leadership or Strategic Perspective
“Okta’s biggest strength is that it lets us scale securely. As our organization grows, we can easily manage permissions, maintain compliance, and ensure that only the right people have access to the right systems — all while keeping the employee experience smooth.”
Why this works:
It ties Okta’s benefits to organizational goals and growth. Review collected by and hosted on G2.com.
What do you dislike about Okta?
Complex Initial Setup and Configuration
While Okta is powerful, setup can be complex, especially for large organizations or hybrid environments.
Integrating with on-prem systems (like Active Directory or LDAP) can require careful configuration.
Fine-tuning MFA policies, user flows, and app integrations often demands specialized knowledge.
Some admins find the learning curve steep for advanced features like API integrations or Workflows.
💸 High Cost for Advanced Features
Okta’s pricing structure can be expensive, especially when scaling:
Features like Adaptive MFA, Lifecycle Management, and Advanced Workflows are often sold as add-ons.
Mid-size companies sometimes feel they’re “nickel-and-dimed” for capabilities that competitors bundle in.
Licensing costs can grow quickly as new applications and users are added.
🧭 Admin Console Usability Issues
Although improving, the admin dashboard can feel cluttered or unintuitive:
Certain configuration screens are buried behind multiple menus.
Searching for users, groups, or logs isn’t always fast or straightforward.
The reporting tools, while detailed, can lack flexibility for custom analytics.
🐢 Inconsistent User Experience
End users sometimes report small but frustrating UX issues:
The MFA prompts can be repetitive or confusing when switching networks or devices.
Password reset flows occasionally lag or cause confusion if synced with multiple systems (like HRIS + AD).
The mobile app (Okta Verify) occasionally has connectivity or push notification delays.
🔍 Limited Customization
Customization is somewhat limited for certain use cases:
Branding and login page customization options are basic without deep developer work.
Some admins wish for more granular controls or custom MFA rules beyond what’s built-in.
APIs and SDKs are powerful but can require additional developer overhead to tailor fully.
🧩 Integration Edge Cases
While Okta integrates with thousands of apps, not all integrations are perfect:
Some third-party tools require manual SAML setup or troubleshooting.
Keeping provisioning sync consistent between Okta and niche SaaS tools can require maintenance. Review collected by and hosted on G2.com.